The Really Good Whisky Avis 134

I ordered 3 whiskys that were very hard to find at rrp, very happy customer and delivery was also excellent.

Good dealers and smooth transaction. cracking whisky at a good price.

Alex is knowledgeablein his trade, and provides a calm, easy to deal with persona, and a high level service. He also ensure there are always good deals around

Wow what a great ideal to try great whiskeys at a great price. Without spending a lot of money on a full bottle you may not like.

You have put together some great deals for harder to find whiskies and delivered the next day

Easy to use website. Excellent information on products. Good prices.

Great whiskeys at great prices

Amazing company! Great customer service! Best selection!

I'm really pleased with my purchases and the efficient way in which they were dispatched and delivered. Thank you for a great service, great value for money - and the whisky too!
I have no hesitation in recommending you or buying from you again.
Great choice, great service and great value for money - excellent, thank you 👍🙂👍

Very fast delivery and safely packaged. Will definitely buy again.

Service as usual was fantastic.

Very easy and quick delivery

The purchasing process was smooth and the prices were competitive. Unfortunately, there is a delivery issue that has been ongoing for two months. The store refuses to take responsibility and keeps shifting the matter onto the courier. I do not recommend this store. As of now, the issue remains unresolved.

The company are knowledgable, responsive and helpful. Great service and good prices.

So you buy yourself a sneaky pre-Christmas present, a special bottle of single malt whisky you’ve been wanting to try. But you know it’s holiday time and there’s a good chance it might be a day or two late…

There could be:
• a mixup of available stock and clarity of whats on special - and there is.
• transport and delivery unpredictability - and that happens too.
• a higher chance of breakages at this time of year - it happens.
• christmas holiday hours often get in the way of promises and assurances - and they do.
• and it goes on for over two weeks. Christmas comes and goes, no problem…but your mind plays tricks on you - you can actually taste this amazing peated whiskey on the back of your tongue - but you actually haven’t.
• So the new year arrives and you’re now a bit hacked off and a little bored. And you say so. It been over 2 weeks of slipping through the cracks and so you write a honest 'Dear John’ letter. Its frank, and maybe a little cutting, with a soupçon of humour - it’s received. You want your money back! You assume its all over and thats that, you’ll move on and go somewhere else for your hooch. It might not be as good, more expensive and dare I say it, it might even have to be Amazon…again. But at least you’ll have your dram...at last. If they sell it.

But it's not over.
Somebody hears. They step up to the plate, they take it on the chin, they even thank you for being tolerant and honest… and they do it in a way many modern companies don’t anymore. You are impressed. It's over.

Alex thank you - I thought we had lost you to the dark side of modern online retail antics - but we haven’t. It was just Christmas, Christmas with a Grinch.

You went above and beyond in the end. Well done and thank you.

Had a drama with the delivery going missing due to couriers fault. These guys sorted it within a couple of days and resent the order.
Excellent customer service and I'll definitely be buying more. Charlene Ross was a pleasure to deal with. Nice work!

Personalized customer service.
Understanding individual client needs.

I ordered from here and made a slight mistake with my order, it sent me into a bit of a panic and I quickly emailed the company, a great person called Alex answered my email and quickly rectified my issue with an upgrade on the delivery. I cannot thank Alex enough, what a great company with great people and products!!! Thank you x

Had a minor blip re the item ordered. Charlene was on it in a flash. Kept me informed. Sorted the blip and all resolved with new order received within a week. Extremely well packaged. You can judge a company by how they respond in customer service. This company are one of the best. Highly recommend. Thank you.