Rebecca Minkoff Avis 156

I live in Sydney Australia and I shop online for 90% of my purchases, both from Australia and overseas. I ordered 3 handbags from the Rebecca Minkoff sale. I like their products and ordered on the 12/12/19 fully expecting the goods to be here by Christmas. I understand that it is a busy time but products I ordered after that date arrived before Christmas from the US. I still have not received them as at 30 December. It was free shipping but that is standard these days for most products. I emailed customer care at Minkoff and to the Borderfree email that they say they use. It was a week before the carrier even receive any information on the purchase and I have been told by Borderfree I may not receive it until the 9th January 2020. Minkoff has not bothered to even contact me in response. I don't' even want the bags anymore I'm so annoyed. I will never buy from them again and I urge other s to do the same. If they had bothered to contact me it may have been a different story.

Update: On 11 December, I got a mail saying my purse was shipped and will be here by 15 December. Now, today 14th December, I see it is here in the next township over, 10 minutes away. But now the date they will deliver is 17th December. Why is that ? Horrible Customer service along with a Shady Shipping service. Buyers Beware.

Would give no stars if possible. No customer service at all. Called many times and even emailed them. No answer at all. Purchased a purse for my daughter on the 5th of December and now it is 11th December. My order is still showing pending, though they charged my card really fast. Then I got an email saying that we have charged your card and now sit back and wait for shipping confirmation. No change in status ever since 5th December. Horrible company with non existent customer service.

I too, made an order on Dec 4th and now it is the 10th. No way to track my order because no one picks up the phone, it goes to voicemail. I sent an email on Dec 4th due to a price in my purchase is more than what was on the website. Still, no reply.
The order confirmation page says "we received your order and charged your card. Now sit back and wait for a shipping confirmation" I never received shipping confirmation.
I guess they have too much business to care about my order. I will probably return. There are a lot of online retailers that love $500 orders and appreciate their customers.

Update: 12/15/19

From 1 star to 4 stars rating

Yesterday, Saturday, Dec. 14, 2019, I finally received the shoes that I ordered. It is worth the wait indeed! It's new, no damage, no dents whatsoever.

I won't be giving a full 5-Star because of the many way I had to contact them to get answers. They respond, but not as quickly as you want them to respond. You get your answers hours later. And, the shipping date changed on me a few times.

I believe that they really need to work on their Customer Support. They must have a 24/7 Customer Service to answer questions, whether on the phone or chat. Because nothing is more annoying when you call the number and no one is available and when you e-mail them and receive a response saying that they will get back to you in 2-5 days.

I am not sure if I would order from them again though. If things change, may be.

Update: Friday, 12/13/19
I am really hoping that this disappointment of mine with Rebecca Minkoff will change when I finally receive the item I ordered. The delivery date has changed from the 12th of Dec. to the 13th and now the 14th. I hope that this is really worth the wait. Not changing the rating for now at least.

Update: Thursday, 12/12/19
Shipping changed from today to tomorrow the 13th of December, Friday. I have received several responses after I sent them messages on Twitter, Instagram and Facebook.

Update, today, Wed. 12/11/19
Today I received an e-mail saying that my order has been shipped and I will be getting it on the 12th, Thursday.

Although it is early for me to say something, I just feel that there is something wrong with my order. I ordered the item on Dec. 4, 2019, today is the 10th of December and no update at all. I sent them an e-mail, but I am upset because I have to wait 2 to 5 days to hear back from them. I called the number they have for their customer service and what do you know, NO ONE IS AVAILABLE! They took the money out really FAST, but the item I ordered is still PENDING. I had ordered from bigger name brands and they are quick to send me a confirmation and quick in shipping the items I ordered. I will make sure to update this review once Ii hear from them or not.

They do not respond to your email at all!

Poor customer service. Had to cancel an order, no shipment, no response to emails, no reply to contact made to customer service, nor through Borderfree. Read the similar comments here and on Twitter, which told the same story, so we cancelled.

This is the WORST customer service I have ever seen. I called the number they provide for customer service and got a voicemail with no return call. Trying to make a return on a very expensive order and can get no response to get a packing slip to return. The site they list for returns on the packing slip I received does not even work. This is horrible and I am calling the Better Business Bureau. Do NOT order from this site if you ever want your money back.

I bought a bag for my daughter and didn’t realize it was a smaller version. I called customer service 4 times no answer. Emailed 2x a day for a week no response. Would never purchase from them again.

Lovely products. I can't speak to the customer service as I've never needed it.

Worst Customer Service Ever... You Can’t Track Your Order Status... You Can’t Call And Talk To Anyone... They Don’t Email You Back.... Just Know I Am Done With This Site And I Will Never Order From Here Again !!!

I’m Very Upset

If I could rate this brand a negative star I would, I have been trying to return a bag that looks nothing like it did online from this last sample sale and wow I haven't received an email and for some reason they wont even let you wait for a representative to take your call. The automated voice message says all associates are unavailable and basically hangs up on you. I would not ever even consider trying anything else from this cheap wanna be luxury brand with garbage service

Worst customer service... bought a bag during a 48 hour sale where it ended up being 50% off. Thought it was a good deal and went for a pattern I typically wouldn't choose, assuming if I needed to exchange that the company would assist me in placing a new order at the same price while I returned the one I received. Bag came with the whites yellowed out and the "grey" from the photo was actually GREEN! Not at all what I was expecting, so I emailed customer service nicely asking them if they would help me to exchange the bag for a basic color that was also a part of the sale. Customer service wrote back saying that because the basic color "doesn't go on sale often" they wouldn't honor it. Then I sent further feedback for a supervisor to contact me and SURPRISE! No one did. Then I tried calling and my calls were ignored and no one ever called me back. Appalled I work for a company that uses RM as a vendor. Disgusting service.

Very poor quality shoes. The craftsmanship and quality of the leather is substandard. And they look as cheap as they feel

I called to cancel a order that was placed on Sunday night at 5:30pm emailed that night and called first thing when they open on Monday am. Their customer service advised it had already shipped which I found strange and still as of Wednesday night I have yet to receive shipping info. Yes it shipped Monday am, what a story!!!

Worst customer service ever...the shipping that is used is even worse!!!-ordered a purse June 8, 2019 and have not had any updates with Borderfree/UPS since June 18, 2019 where it was still in Chicago. Contacted both Borderfree (it is not their responsibilty according to them) and Rebecca Minkoff (who has not responded). Save your money/time and shop elsewhere.

Absolutely no customer service what so ever. No one calls me back after I have been trying to reach out to their customer for days. Definitely not going to purchase their products ever again.

I’ve just bought a handbag in Venice for 215 Euro and the clasp has just come away from the leather! I’m soo disappointed. I have come home to Ireland and feel there is nothing I can do. Very poor quality . The bag is 4 days old!

Had a promo code that was not working that should have absolutely qualified for my order not work. Tried calling with no answer and left to voicemail mail saying to leave an email. And they state that they don’t get back to their emails for 2-5 days. What?! That’s crazy.

Horrible customer service! They really don’t care about you and the products they sell ... I hade a small problem with my bag and they really act wrong and helpless...they simply said to me I have to care by myself the problem with one product evidently not well made ...I don’t think I want to buy something else from Rebecca Minkoff again

Worst customer service ever!! I received a really cute bag for my birthday and the quality is really bad. It starting pealing and the customer service representatives didn’t care - not even a little. It’s a shame because it’s my first and my last experience with the company and I really really really liked the bag.