Redber Ltd Coffee Roasters Avis 

150
•
TrustScore 4.5 sur 5

4,5

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Noté 5 sur 5 étoiles

I placed an order and within a few hours I had a despatch notice and the tracking number for delivery. Unfortunately the courier messed up and delivery wasn't made. The following morning I c... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Quick and straightforward transaction. The detailed information in clear and simple manner helped me to make a right decision about the coffee machine. The delivery was free of charge and very fast.... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I've been a Redber customer for several years now and continue to rate them as a first class coffee supplier. I signed up to their subscription scheme because at the time theirs was the only one I fou... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

I ordered a coffee machine, I recd an order acknowledgement and my money was taken. Then two later they sent an email just stating “order cancelation confirmation”. They have since altered their websi... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Torréfacteurs
  2. aussi dans
  3. Boutique de café
  4. Distributeur de café
  5. Fournisseur de machine à café
  6. Grossiste en café
  7. Magasin de café

Écrit par l'entreprise

Redber Ltd Coffee Roasters is an independent UK coffee company based in Guildford, Surrey, specialising in premium Arabica coffee and high-quality coffee equipment for home and business customers. We offer a wide variety of freshly roasted coffees sourced from leading coffee-growing regions around the world, including single origins, blends, and seasonal selections. All coffee is roasted in small batches to highlight flavour, freshness, and consistency. Alongside coffee, Redber supplies commercial and domestic coffee machines, grinders, syrups, brewing equipment, cups, glassware, and barista accessories. We work with recognised brands and courier partners to serve individual customers, offices, cafés, and hospitality businesses across the UK, providing knowledgeable support and a professional end-to-end service.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

150 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

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4,5

Tous les avis

(150)

77 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Really nice coffee

Really nice coffee, I have tried a few different coffee types and they are so much more flavoured than the coffee you find in supermarkets 😊

8 novembre 2025
Avis spontané
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Réponse de Redber Ltd Coffee Roasters

Hi Julia - yes we absolutely agree!

Noté 1 sur 5 étoiles

Ordered and after a week I had to…

Ordered and after a week I had to follow up with Redber why my package had not arrived. After contact their office, I was told that Royal Mail had made a mistake with labelling. I have finally received my package after twelve days without any apology. I did however receive an apologetic email. Poor service and they have lost my custom

8 novembre 2025
Avis spontané
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Réponse de Redber Ltd Coffee Roasters

We are sorry that Royal Mail delayed delivery of your package. We assure you that we, Redber, roasted your coffee fresh to order and dispatched it promptly to the address provided. Thank you also for the insights on our (or is it Royal Mail's?) customer service - we work at improving all the time.

Noté 5 sur 5 étoiles

I absolutely love this coffee

I absolutely love this coffee! The flavour is rich, smooth, and full of character — you can tell the beans are freshly roasted and carefully sourced. The customer service is fantastic too — super friendly, helpful, and quick to respond. My orders always arrive on time and perfectly packaged. It’s become my favourite coffee brand by far!

3 novembre 2025
Avis spontané
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Réponse de Redber Ltd Coffee Roasters

HI Joanna - thank you for the great review - this is what we do.

Noté 5 sur 5 étoiles

Amazing and fresh decaf coffee

I was gifted a surprise decaf subscription and so far all have tasted amazing! It’s very hard to find good quality fresh roasted decaf (especially at a reasonable price) and with the variety Redber offers I will never look back! Deliveries are always on time and I look forward to the next one every month.

7 novembre 2025
Avis spontané
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Réponse de Redber Ltd Coffee Roasters

Hi Megan. Thank you for the kind words. A surprise, freshly roasted coffee awaits you every month!

Noté 5 sur 5 étoiles

Great coffee- excellent taste

Great coffee- excellent taste and works really well in my sage machine.

27 septembre 2025
Avis spontané
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Réponse de Redber Ltd Coffee Roasters

Hi Liam. Thank you for the great review.

Noté 5 sur 5 étoiles

Bloody brilliant coffee

You do not want to give this coffee a miss, goes down smoothly and perfect flavour!

6 novembre 2025
Avis spontané
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Réponse de Redber Ltd Coffee Roasters

Thank you Maya.

Noté 1 sur 5 étoiles

Just a really really awful company

Just a really really awful company. Customer service is absolutely awful.
The organisation was absolutely awful. They left me without a coffee machine on the launch of Coffee shop after promising a world. They are claiming it is all another companies fault and playing the blame game saying they "arent Privvy to any conversations with 3rd parties" (The company that they called and gave my number too to deal with) without actually taking any responsibility themselves and then have continued to argue and just be horrible people since.

The company is genuinely really awful from my experience and there was one members of staff there who is particularly arrogant. As my last review got removed for mentioning names I am unable to do so but just avoid these guys at all cost.

15 octobre 2025
Avis spontané
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Réponse de Redber Ltd Coffee Roasters

Clarification on Experience
Hi Rowan,
We’re genuinely sorry for the situation you described. We never want a customer to feel let down, and we take your feedback seriously. For more than 12 years, Redber has proudly supported thousands of small, medium, and large businesses across the UK, continually striving to deliver exceptional service. We regret that your experience did not reflect the standards we uphold every day.

What Happened
• You selected a coffee machine that required third party finance and had a short lead time for ordering and installation. While finance is handled directly between the customer and the lender, our team stayed in close contact to assist wherever possible. Our customer service team maintained regular communication by phone and email, offering guidance and support throughout the process.
• The initial finance process experienced delays, and the order was cancelled before the machine was placed. Forty eight hours later, you asked us to restart the process urgently, which we did immediately.
• We sent our standard site readiness requirements via email, clearly outlining all information necessary for installation and highlighting key details such as the mains water supply and correct electrical connections to prevent disruption. You replied confirming installation could proceed, so we reasonably assumed the requirements had been acknowledged and understood. Once finance was approved, we ordered the machine and arranged installation as quickly as possible—going the extra mile by dispatching an engineer at 3 a.m. to provide additional support. Unfortunately, the site was still not ready, and the engineer was unable to complete the installation, resulting in another cancellation.

We are deeply sorry for the final outcome. Our goal has always been to provide a reliable, transparent, and caring service, and we remain fully committed to supporting all our customers with professionalism and respect.

— The Redber Coffee Team

Noté 5 sur 5 étoiles

Ordered some coffee recommended and…

Ordered some coffee recommended and loved the different single origin coffees. Tried the Halloween special, was really nice and fresh tasting ( never thought i would be saying that about coffee😁) . Took it to work as there are a few coffee lovers there and…. wow they all loved it. After finding out it is possible, we will be putting in standing orders now for this coffee on our sites going forward. We all used to drink the nice Italian coffees but although still nice I now much prefer Reber’s

7 octobre 2025
Avis spontané
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Réponse de Redber Ltd Coffee Roasters

Thank you for the review. And congratulations on converting all your colleagues! The taste and aroma of our roasted-to-order coffee will soon be in every coffee mug in your workplace.

Noté 5 sur 5 étoiles

I love Redber coffee

I love Redber coffee! We have tried several different blends and single origin - whole bean and filter grind. Any other coffee I’ve had since we started ordering from Redber just isn’t the same quality.
Give it a go, you won’t regret it!

4 octobre 2025
Avis spontané
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Réponse de Redber Ltd Coffee Roasters

Thank you Callie, your review is much appreciated. We fresh roast your coffee to order - that's the secret.

Noté 5 sur 5 étoiles

A great business to work with

I recently bought a Victoria Arduino coffee machine for my business from Redber and I can confirm they are were very competitively priced, but more importantly the after service was second to none. I have now switched my coffee supplier to Redber’s coffee as it is far better and priced well.

1 octobre 2025
Avis spontané
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Réponse de Redber Ltd Coffee Roasters

Thank you Mae for the review. Please tell your friends about us and what they are missing out on!

Noté 5 sur 5 étoiles

Excellent experience with a truly professional and knowledgeable team!

Redber really helped me set up my new coffee shop. They took the time to understand my specific needs and never tried to push any particular machine — instead, they recommended options that genuinely suited my business. The coffee tasting session at their roastery was incredibly insightful; it not only deepened my understanding of coffee but also helped me choose the perfect beans for my customers. Highly recommend them to anyone starting or running a coffee business!

8 octobre 2025
Avis spontané
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Réponse de Redber Ltd Coffee Roasters

Hi Barry - thank you for the great review! We strive to assist and support businesses such as yours and wish you every success.

Noté 5 sur 5 étoiles

Great company and coffee - Redber

Great company, we are a SME and bought a La Marzocco coffee machine. Paul Merrell was super knowledgeable and provided a complete breakdown of the product and service offering.
Suffice to say the the price was competitive and the coffee is actually amazing for our staff and customers.
Well done team - fab product and highly recommended

1 octobre 2025
Avis spontané
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Réponse de Redber Ltd Coffee Roasters

Thank you N Kumar for the great review. We wish you every success.

Noté 5 sur 5 étoiles

I absolutely love Redber Coffee

I absolutely love Redber Coffee! Their beans are always super fresh and roasted with real precision — you can taste the quality in every cup. The team are so lovely, friendly, and always happy to help.

Such a great experience every time — thanks, Redber! ☕❤️

16 octobre 2025
Avis spontané
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Réponse de Redber Ltd Coffee Roasters

Thank you Steph for the kind words. We are always happy to help.

Noté 4 sur 5 étoiles

Multiple blends, beautiful packaging

I got a pack of 4 different blends. The packaging was beautiful and the coffee was amazing! I used it with my sage espresso machine at home. Would definitely get more.

1 août 2025
Avis spontané
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Réponse de Redber Ltd Coffee Roasters

Amazing coffee is what we do! Thank you for the review.

Noté 5 sur 5 étoiles

delicious Caffè Italiano dark roast coffee

I bought a beautiful Le Creuset Cup on sale and a delicious bag of "Caffè Italiano" dark roast coffee, both amazing quality and arrived quickly.

20 septembre 2025
Avis spontané
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Réponse de Redber Ltd Coffee Roasters

Thank you for the review. That is the quality of product and level of service we are known for.

Noté 5 sur 5 étoiles

I purchased an item which was slightly…

I purchased an item which was slightly faulty and raised the issue through an email. I was sent a replacement with an apology & zero fuss.

2 septembre 2025
Avis spontané
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Réponse de Redber Ltd Coffee Roasters

Hi Chris. That is the customer service we are known for.

Noté 5 sur 5 étoiles

Very helpful and good coffee.

I picked up two medium roast African coffees today, along with some descaler and a tamper. I rang this morning asking if I could pick up an order that was ready, and a tamper that I ordered yesterday. The person on the phone was very helpful, she remembered my calling yesterday about the tamper, and afterwards when she saw I’d placed the order, she’d made sure it would be ready today, which was very kind of her. I chatted with the woman in the shop today, probably one of the owners, she was friendly and helpful too. I tried the Kenyan coffee as soon as I got home. It’s acidic, as she said it would be, and it was rather good. The Motta tamper is good too.

21 août 2025
Avis spontané
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Réponse de Redber Ltd Coffee Roasters

HI Leif. We work hard at our customer service and we really appreciate the kind words.

Noté 5 sur 5 étoiles

Great coffee

I have purchased coffee several times from Redber - it's a great local roastery near Guildford (always good to support a local business).
There have a smashing range of fresh beans with wonderful tastes. Packets come with dates and person who grounded the beans. And the staff seem to know what they are talking about.

31 juillet 2025
Avis spontané
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Réponse de Redber Ltd Coffee Roasters

Thank you for the kind review.

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