Redbus Avis 669

I want to share my extremely worst and pathetic experience with RedBus, Safer Express, and Sameer Travel.

I had booked a ticket from Agra to Guna for 14th April at 11:20 PM through RedBus. The bus operator was Safer Express, and the boarding point was Sameer Travel, Idgah Agra.
Ticket No.: TV5B28440566
Seats: L2, L1, U13
Bus No.: BR33PA8973

The journey itself was highly unsafe. The driver was overspeeding throughout the trip and covered the distance in just 4 hours, which clearly reflects reckless driving.

On 15th April early morning (around 5:05–5:30 AM), while I was getting down from my upper berth to collect my laptop bag, I was standing on the stairs holding the pillar with one hand. Due to the excessive speed and a sudden brake by the driver, I lost my balance and fell down with great force. This resulted in three fractures in my spine, which is a serious and life-threatening injury.

I had to rush to the hospital immediately.

What is even more disappointing is the behavior of all three parties after the incident. I requested CCTV footage as proof for my office medical leave:

RedBus representative (Tina) denied sharing the footage.
Safer Express representative (Seema) said the owner did not allow it.
Later, they falsely claimed that the camera was not working, even though I clearly saw that it was functioning.

I have been continuously chasing RedBus, Safer Express, and Sameer Travel for the footage, but no one is taking responsibility or providing any support.

This entire experience shows complete negligence, lack of accountability, and zero concern for passenger safety.

I strongly advise everyone to avoid booking through RedBus and traveling with Safer Express or Sameer Travel. It is highly unsafe, and in case of any emergency, you will not receive any support.

Very disappointed and frustrated with such irresponsible service.

Worst bus service I have ever experienced if bus' ac is not working properly and we tried to raise complaint there is no man to serve us properly not even a person who can tried to understand our problem naveen travels khatushyam ji to delhi bus worst staff worst ac late timing nd so on but no one is there to help us not even from red bus is there to help us...plz don't use red bus no never

I had to deboard bus just after boarding due to poor ventilation
I demanded for refund but Red Bus refused
I want to give minus 5 stars
Red bus has broken my trust
I boarded from Jammu in multiaxel bus VOLVO to Delhi but have to deboard

They just mislead the passenger with refund policy don,t go with them

One of the worst bus I have choosen..........i think......mainai 3 tickets (2 lower sleeper which costed 3000/- and one seater for 1000/- which was done via offline mode with proper receipt........ As soon as we arrived at the bus stop and i don't who was he may ticket collector....... And then bhaii....... Bolne laga ki kabse tumlog ko call kar ra jab humne pucha kon sa no toh usne galt no par contact kar ra thaaa then he jana hai toh jao nahi toh mat jao......then we said why toh bolta hai us no ko pahle kisi nai red bus sai book kar liya.....guys aap log bataiye kya yah galti mairi hai ya inkai service ki problem hai janai ko hum train sai budget friendly ja saktai thai par koi majburi hogi tabhi na bus sai itna paisa laga rai and such a worst behaviour.

Very bad experience, traveling with my husband from pune to Hyderabad,We both are senior citizens, since no reservation was available in the train, choose Red bus to travel.After long waiting for halt when tried to use toilet,driver and conductor both done misbehave with us,can't explain here.

I'm writing this review to warn others about the terrible experience I had with redBus. I booked a sleeper bus, but when I boarded, I was shocked to find it was a seater bus with no prior intimation. The worst part was a female passenger who was heavily drunk and had alcohol with her. Despite this, she was allowed on board without any checks. She even poured alcohol in the bus, making the environment unbearable and our bags reeked of it.

The lack of security checks and care for passengers is appalling. I urge redBus to take strict action against carrying alcohol on board and ensure passenger safety. Till then, I'll be avoiding redbus.

Mene Bhubaneswar to kolkata online ticket kia tha,pura 3rd class service hai koi bhi red bus se ticket mat karo,bus passenger ko bina pickup lie chala jata hai or koi call bhi nahi karta ke location pe bus hai abhi passenger ko call karna chahiye location pe pahunch ke pickup kar ne ke lie..koi bhi online ticket mat ki jie red bus se or bus name shivam travel pura ghatia bus hai 3rd class service me location pe 1 hour se wait kar raha hun or bus ka koi pata nahi or contactar bolta hai bus delay hai jab bus location pe aya passenger ko call bhi nahi karte sala ghatia hai red bus..
Or refund bhi nahi karte yeh log bilkul fake hai..scam karte hein..

awful cutomer serivce, ineffective in resolving any queries. They just end up wasting ur time and efforts

Very comfortable travel.
Bus was on time and dropped me on exact location on time.

I paid extra for a no-fee cancellation and when I cancelled they only returned half my money. Before cancellation I was given confirmation that I would receive a full refund and only after I confirmed I was emailed saying that I would only receive half. I have tried calling multiple times but the only way I can get through is to give the last 4 digits of my ticket number and EVERY TIME it says it’s not recognised. There is literally no other way of contacting them. DO NOT pay extra for cancellation insurance as it is a SCAM

Disappointing experience with RedBus. I paid ₹1600 for 2 seats, but the bus condition was very poor and unhygienic. Curtains were dirty with stains and bubblegum, interiors were damaged, and even cockroaches were seen in the sleeper area.

My earlier booking was cancelled last moment, so I had to book this urgently. Also, proper bus details were not provided.

The bus had a 4-star rating, which is clearly misleading. Attaching photos as proof. Not recommended.

I am writing to formally report a serious incident involving one of your bus services booked through redBus (Raj Kalpana).

My relative, Mrs. Savita Singh, along with her child, had a confirmed ticket from Akbarpur (Kanpur Dehat) to Pari Chowk, Greater Noida. The journey took place early in the morning, around 5:00 AM.

Unfortunately, the driver, Mr. Jeetu Thakur (Contact: 9335669298), behaved in a highly unprofessional and threatening manner. Despite having a valid ticket to Pari Chowk, he forcefully asked them to get off the bus approximately 5–6 kilometers before the designated stop.

When questioned, the driver responded with threats and arrogance, stating that no one could take action against him and that he would continue to act as he pleased. This behavior is completely unacceptable, especially considering that a woman and a small child were left stranded in an unfamiliar area at such an early hour.

This incident raises serious concerns about passenger safety, accountability, and service reliability. If any harm had occurred, your organization would have been fully responsible.

I request strict action to be taken against the driver and assurance that such incidents will not happen in the future. Additionally, I expect a formal apology and clarification on the safety measures you have in place for passengers.

I hope you treat this matter with the urgency and seriousness it deserves.

Sincerely,
Ashish Bhadauriya

Very disappointing experience with RedBus. I requested cancellation/rescheduling 5 hours before boarding, but the support team denied it saying it’s not in the bus operator policy. This was not clearly communicated during booking. Customers should be properly informed about such strict policies in advance.

I traveled 5 times between Bangalore to Thoothukudi by Flixbus in the last 2 months. Did the boking through Redbus. Not even once the bus has been punctual. Take 14+ hrs as the Bus takes detour into towns and cities instead of taking Bye pass. Absolutely no time sensitivity. The length of side berth is small and have to bend the legs while sleeping. There was an offer of Travel 4 times and get free ticket for the 5th time. When I booked the 5th time, I got to know that the free ticket was only for Rs700. If I take the amount for the 5 trips, Rs700/ works to be just 10% discount, which even other Travels provide just for a 2 way trip. This is a TOTAL SCAM by REDBUS and FLIXBUS

Comfortable and friendly behaviour

Wrost service pls.do not waste your money, there service is pethatic,

This is a very poor service, you should never use their application in your life, they just loot money from us and their customer support is so bad, they will talk to you but you will not get any solutions if you want to save your money then never book anything through this application in your life and never suggest anyone to do it through Red Bus.
what can I say, these are number one scammers, they loot money only this is the worst, & bad application in India.

Worst service of Red bus nobody should use this one they will never hear after you paid tickets fare. It's genuine Review worst service. I will never recommend to red bus to our family and friends circle. If should recommend only to your enemy

Good very neat 👌 👍