Your Cabin Sauna Kit and Alaskan Cold Plunge are of high quality and look great on our brick patio. The sauna assembly was straight-forward due to labeling and relatively clear instructions in the man... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I had another amazing experience at Redwood Sauna! This was my return visit, I was buying accessories for our sauna. Unfortunately, I had to exchange one of the items.. The process was seamles... Voir plus
L'entreprise a répondu
Customer service and quality are a 5! I only have a 4 because I think they could improve their shipping timing communication. For instance, the accessories shipped first, which is fine but it kept me... Voir plus
L'entreprise a répondu
We love our new sauna (Barrel with full window) Assembly was easy. Kit came very well packaged. Customer service answered all questions when they arose. Looks so nice we are getting questions from... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At Redwood Outdoors, our purpose is clear: we’re here to passionately spread sauna culture to everyone. We believe that heat and cold therapy should be accessible, enjoyable, and life-enhancing — whether you’re deep in the mountains, by the coast, or right in the city. We design and deliver high-quality outdoor wellness products — from traditional barrel saunas to modern cold plunge tubs — built to perform, built to last, and built to look beautiful in your backyard. Our gear stands up to harsh climates, holds temperature exceptionally well, and brings the timeless benefits of sauna and cold therapy straight to your door. But we’re more than just product people — we’re sauna people. We live for the post-plunge endorphin rush, the deep heat of a winter sauna, and the way these rituals bring people together. And we’re here to support you every step of the way. Our customer service team is knowledgeable, responsive, and committed to making sure your experience is smooth from order to installation and beyond. Thousands of customers have already joined the Redwood Outdoors community — building backyard retreats, reconnecting with wellness, and embracing the rhythm of heat and cold. Their stories inspire us, and their feedback fuels us. So if you’re looking for a company that genuinely cares about sauna culture, stands behind its products, and puts people first — you’re in the right place.
Coordonnées de contact
20730 72nd Ave S, 98032, Kent, Etats-Unis
- (800)567-8036
- support@redwoodoutdoors.com
- redwoodoutdoors.com
4,2
Bien
301 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 94 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The heater arrived with a faulty micro…
The heater arrived with a faulty micro switch, meaning the whole unit needed to be replaced. I understand that these things happen, but Harvia has been dragging their feet with getting the replacement sent. The process of getting a new heater is reaching two weeks with the unit not even being shipped yet.
7 novembre 2025
Réponse de Redwood Outdoors
Thank you for taking the time to share this feedback. We’re very sorry to hear that your heater arrived with a faulty micro-switch — that’s incredibly frustrating, and certainly not the experience we want for our customers.
While defects are rare, they can happen, and we understand how disappointing the delay in receiving the replacement has been. As soon as this was reported, our team initiated the warranty process with Harvia right away, and we have continued to follow up with them to get your replacement unit moving as quickly as possible.
We completely agree that the current timeline is longer than anyone would like, and we share your frustration. Please know that we are actively pushing for updates and will notify you as soon as the tracking information is available.
Thank you for your patience while we work to get this resolved — we’re here every step of the way.
It’s Legit
It’s Legit. Well packed, well made, easy assembly. Extra parts in the box, just in case. Nice work. I’d buy again.
Montana
7 novembre 2025
Réponse de Redwood Outdoors
Thank you for the awesome feedback! We’re so glad to hear everything arrived well-packed, was easy to assemble, and that the quality lived up to your expectations. Our team always includes a few extra parts as a backup, so it’s great to hear that added convenience stood out.
We appreciate your trust in Redwood Outdoors — and it means a lot to hear you’d buy from us again. Enjoy your sauna!
Second Redwood Outdoors Sauna
We recently moved and had to leave our original Redwood Outdoors sauna, so I bought a second for our new home. The reasons I bought one again:
- Excellent packaging. The crate was jostled significantly while being transported across a construction site and no damage was done to the components inside including the 6' windows.
- Quality of construction and instructions. All the pieces are well-labeled and easy to assemble. The change from convex beams to grooved will make for a better seal from wind, and the floor/roof panels versus individual planks made the construction much faster. The entire erection took around six hours by myself.
Disappointments based on my first sauna:
- Removal of components. The front porch, Huum Drop heater option, upper bench back rest, and lower fence are no longer included.
We are still waiting to power our new sauna, and cannot wait to get back in!
6 novembre 2025
Réponse de Redwood Outdoors
Thank you so much for choosing Redwood Outdoors again, and for sharing such a thoughtful breakdown of your experience. It truly means a lot to us when returning customers notice the improvements we’ve worked hard to make—especially around packaging, labeling, and simplifying the assembly process. We’re glad the updated panels and beam design made this build smoother and more efficient for you, even solo!
I also appreciate you calling out the components you enjoyed in your first sauna that weren’t part of the updated model. Your feedback helps us understand what features matter most to returning customers, and I’ve shared these notes with our product team so they’re taken into consideration as we continue refining our designs.
We’re excited for you to get everything powered up and back to enjoying your sauna routine in your new home. If you need anything at all as you get set up, please feel free to reach out—we’re always here to help.
Sauna life is the good life...
We went with the six person outdoor cube sauna. The installation went as advertised in the video, and we'd definitely recommend having two people available for some parts of it.
The sauna is sooo lovely - great material and quality and a wonderful experience. The harvia app is easy to use and I'm glad we upgraded to the largest heater with wifi. Its taking 30-40 minutes to go from 30 to 175, which is pretty great. The heater does turn off sometimes so we still need to figure out if it's overheating and why. Oh, and the hat is a game changer to tolerate the really high temps! Overall strongly recommend!
6 octobre 2025
Réponse de Redwood Outdoors
Thank you so much for sharing this! We’re thrilled to hear that you’re enjoying your new 6-person Cube Sauna and that the build process went smoothly. It really does make a difference having two people for some of those steps, and we’re glad the installation video was helpful along the way.
It’s wonderful to hear how quickly you’re reaching those higher temperatures and that the Harvia WiFi upgrade has been a great addition. And yes—the sauna hat absolutely earns its reputation as a must-have accessory!
If you’d like, we’re more than happy to help you take a look at the heater occasionally turning off. Sometimes it’s a simple setting or placement adjustment, and we can usually get it sorted out quickly.
We really appreciate your recommendation and hope you enjoy many relaxing sessions ahead.
I ordered from Redwoods bc of a…
I ordered from Redwoods bc of a referral, and I was told the customer service was top notch. Unfortunately I didn't have the same experience. My impression is that the systems they have in place are not working for them as they grow as a company, and bad service is probably going to continue until they fix their overall processes.
Timeline:
- I first ordered the Garden Sauna on 8/11 and was told that there was a chance the wifi component to the heater I wanted (Virta 10.5 kW) was backordered. I ordered anyway
- They confirmed 8/12 that the component was in stock and I should expect delivery on 8/25. Based on this, I made plans with a contractor to build level ground among other things (like a deck; pics show that it was a big project)
- No contact until 8/21 when I reached out to them bc I didn't have shipping confirmation. I was told that they had a new system that messed them up and other people were ahead of me on the list for the wifi component. New ship date was supposed to be 9/23
- Had them ship the sauna structure separate bc of the work with the contractor, and was told on 8/26 that the sauna would ship 8/28
- No contact until 8/29 when I had to reach out and was told the whole operations team had COVID
- I had to reach out again on 9/3 and was told that the sauna structure still had not shipping. Finally shipped about a week later
- No contact about the wifi component until 9/26, and was told that there was a delay and new estimated shipping date was 10/19
- I was then told on 10/14 and 10/16 that the heater and component would ship out the next day, but that didn't happen. Was told 10/20 that if it didn't go out the previous week, it would go out 10/20 (it didn't)
- called 10/20 and was told it was scheduled for 10/23. The heater went out 10/23, but the rocks necessary to turn it on weren't shipped until 10/25.
So basically I was not prioritized and was given the run around so many times. I will say that every individual I talked to was very nice and tried to help, but they were just unable to. E.g., there was no way they could make sure my order went out other than to just write a note to the operations team (who clearly didn't care about that at all). Pretty terrible experience overall.
In terms of the quality of the sauna - it's pretty solid and decent for the price. I live in a cold climate and it takes forever for it to get to a high temp (170+) because there are a lot of leaks (to the point that I'm going to install a drop ceiling with insulation. I like how big it is though and it looks pretty dope with the big window (I added the lights in the pic).
I'm super glad it's working now and love that I have a sauna, but I wouldn't order from here if I were to do it again.
4 septembre 2025
Réponse de Redwood Outdoors
My name is Serah and I am the Manager of Customer Support and I want to thank you for taking the time to share such a detailed and thoughtful review. While I’m glad to hear that you’re now enjoying the sauna itself, I’m truly sorry that the journey to get there was far from the seamless experience we aim to provide.
Reading through your timeline, it’s clear that we fell short in several areas—especially around communication, clarity on lead times, and follow-through during a period when our internal systems and team availability were strained. None of that should have impacted you the way it did, and I completely understand how frustrating and disruptive the delays must have been, particularly with a contractor already scheduled and work underway.
Although I reached out when your rating first came through, it’s clear that we still missed the mark in supporting you proactively and consistently throughout the process. That part is on us, and your experience highlights gaps that we’ve been working hard to improve—specifically around order visibility, communication during backorders, and ensuring that customer-facing teams have more direct control over shipment follow-through.
I also appreciate your feedback regarding insulation and heat retention. We take product performance seriously, and insights like yours help us pinpoint where improvements can be made.
Thank you again for sharing both the positives and the challenges. We're glad you’re enjoying the sauna now, but I’m sorry that the path to get there left you feeling disappointed. If there’s ever anything you need in the future—or if you'd like us to take another look at the insulation concerns—we’re here and ready to help.
I have been very happy with my…
I have been very happy with my purchase- the sauna construction was a breeze and the quality of the unit is outstanding. I’m looking forward to many years of enjoying it along with the health benefits it provides
21 octobre 2025
Réponse de Redwood Outdoors
Thank you so much for sharing this wonderful feedback! We’re thrilled to hear that the assembly was smooth and that you’re loving the quality of your sauna. We design our products with long-term wellness in mind, and it’s great to know you’re looking forward to years of relaxation and health benefits. If you ever need anything along the way, our team is here for you. Enjoy your new sauna!
Réponse de Redwood Outdoors
Thank you for your review! We're thrilled you’re happy with the construction quality. Your insulation feedback is valuable, and we’ll be sure to share it with our product team. We are always here if you have any questions down the road.
I loved my experience with Redwood because of great customer service and a great product! great customer service!
I absolutely loved my experience with Redwood Outdoors. The sauna is almost done, just having to hook up the electric, which we hope to have it finished by this coming weekend. It is a beautiful and well-built sauna. It definitely adds to our backyard, and I can't wait to use it many, many times. But my best experience was due to your Customer Service Rep. Brad, out of Kent, WA. He was amazing all the way around. I had a lot of questions and concerns, and Brad was nothing but helpful, courteous and prompt with his answers. He also tried calling me one time to go over everything via phone, but I was at work and not able to answer. But he still got his answers to me by email. I aways felt taken care of and comfortable with all the answers he gave me. I really believe a great point of contact, which Brad is, is the key to customer satisfaction and a great purchasing experience. Of course, the product has to be great too, but as everyone knows there are always questions and if those aren't taken care of properly the experience is everything but good. Brad, however, is exemplary. If all of your Customer Service Rep's are like him, you are in luck and should keep all of them happy, so they stay where they are and continue their great work for Redwood Outdoors. I even feel like that if I have any more questions or concerns after the purchase that I still will get the best customer service, which makes me feel very confident in my purchase, that I am not left alone, if anything were to happen. Great Job Redwood Outdoors and a shoutout to Brad, the best Customer Service Rep. I have ever dealt with!!! Happy Holidays to all of you and continue building wonderful saunas and the great customer service you have!
15 octobre 2025
Réponse de Redwood Outdoors
Thank you so much for sharing such a wonderful and detailed review. We’re thrilled to hear that your sauna is nearly ready to enjoy and that it’s already adding something special to your backyard. We can’t wait for you to be able to relax in it for the first of many sessions.
Your kind words about Brad truly mean a lot. We’re so glad to hear he made your experience feel supported from start to finish. He puts a lot of care into helping our customers, and it’s great to know his dedication came through in every step of your journey. We’ll be sure to pass this along to him—and to our team—because feedback like yours is exactly why we do what we do.
If you ever have questions down the road, you can absolutely count on us to be here to help. We hope you and your family enjoy the sauna for many years to come. Wishing you a wonderful Holiday season!
Kit works well, some issues.
Kit works well, good that extra lengths were included, needed them, crate damage required their use and also needed gluing tongue and groove ribs back in place that were split on 12 components, all done, glass door is shy of contacting weatherstrip around the whole perimeter of the door by about 1/8”. Would suggest using a thicker weatherstrip. Quality control should have caught this as it was a completely assembled component.
15 octobre 2025
Réponse de Redwood Outdoors
Thank you for sharing your feedback and for taking the time to detail your experience with the kit. We’re glad to hear everything is up and running and that the extra lengths included were helpful—especially given the crate damage you encountered.
We’re sorry again that some of the tongue-and-groove ribs required repair and that the pre-assembled door wasn’t sealing as expected. As we discussed during your support case, we appreciate you working through the adjustments with our team and getting the components back in place. Your suggestion regarding a thicker weatherstrip is valuable, and we’ve passed it along to our product team for review as we continue improving quality control on pre-assembled parts.
We truly appreciate your patience and your constructive feedback. If you need any further support or have additional questions as you continue using your sauna, we’re always here to help.
Nice sauna but sloppy door pre-assembly.
We purchased a Cove sauna. The staff at the Seattle showroom were very knowledgeable and helped us choose the best sauna for our space. Assembly was easy. All the parts were included and the instructions were clear. Some of the wood parts were not labeled but that wasn't a problem since the size and shape made it obvious. The assembly videos were also very helpful. My wife and I put it together in a day.
Why three stars? The pre-assembled door was put together sloppily. The bottom magnetic door closer did not align with the metal piece on the glass so it does nothing. Worst though, there is over 1/4" gap at the lower half of the door between the glass and the rubber seal. (The top half of the door seals normally.) This gap lets in a strong draft of cold air at the bottom of the space. After spending thousands of dollars to purchase a sauna, you shouldn't have to wear socks to keep your feet warm while taking a sauna. I'm sure I can fix this but it will require removing the door hinges, filling in the screw holes, drilling new holes in the correct position and re-hanging the door. Disappointing.
22 septembre 2025
Réponse de Redwood Outdoors
Thank you for taking the time to share your experience. We’re glad to hear that you had a positive visit at our Seattle showroom and that assembly was smooth overall. We truly appreciate the thoughtful detail you put into your review.
We’re also sorry again for the door alignment issue you encountered. As you know, once you reached out to us, our team worked with you with the information you were looking for. While we’re still working toward offering in-home service and full replacement options in situations like this, we appreciate your patience with the solutions we currently have available.
Your feedback is important to us, and we’ll continue using it to improve both our products and our processes. If there’s anything more you need or any further adjustments we can support you with, we’re here to help.
Very responsive customer service
Very responsive customer service. They addressed all questions promptly and thoroughly. I have greatly enjoyed the Summit Sauna so far.
13 octobre 2025
Réponse de Redwood Outdoors
Thank you so much for taking the time to share your experience! We’re thrilled to hear that our team was able to support you promptly and that you’re enjoying your Summit Sauna. Your feedback truly means a lot to us. If you ever need anything or have questions down the road, we’re always here and happy to help.
Sauna package arrived well packed
Sauna package arrived well packed. Nothing was damaged. Assembly was straight forward, however, it took me a little longer to assemble. Only real challenge was the metal roof but it son and its dry after snow and rain.
Electrician just finished wiring. Turned it on and it warmed up fine. The WiFi controls have a lot of options that I need to figure out. Wil load stones today and hopefully get to use it tomorrow.
17 octobre 2025
Réponse de Redwood Outdoors
Thank you for sharing your detailed feedback! We’re glad to hear your sauna package arrived in perfect condition and that assembly went smoothly overall. The metal roof can be a bit tricky, so kudos for getting it done—and it’s great to know it’s holding up well through snow and rain! We’re excited that your electrician finished wiring and that the sauna warmed up perfectly. The WiFi controls do offer lots of customization, and we’re here if you need any tips. Enjoy loading those stones and your first sauna session tomorrow—you’ve earned it!
Redwood answered all my questions as I…
Redwood answered all my questions as I was making my decision to buy a sauna. They listened to my goals to help me narrow down options. Shipping was straight forward. We were able to call to get support when we had questions during the build process. Incredibly solid company and I love my Cove 3 person outdoor sauna!
17 octobre 2025
Réponse de Redwood Outdoors
Thank you so much for sharing your experience! We’re thrilled to hear that our team was able to guide you through the decision-making process and provide the support you needed during the build. It’s great to know shipping went smoothly and that your Cove 3-person outdoor sauna is bringing you joy! We truly appreciate your kind words and look forward to being here for you if you need anything in the future. Enjoy your sauna time!
Fantastic Customer Service
Jared and Reggie(?) enthusiastically took multiple calls and fielded many questions during my diy installation and in prep for the electrical installation. They were knowledgeable and quickly gave me the clarification/guidance that I needed for a dynamite build. While I hope to not have to talk to them again, I take comfort in knowing that they are there. Thanks again for all of your help.
9 octobre 2025
Réponse de Redwood Outdoors
We’re thrilled to hear that Jared and Reggie were able to provide the guidance and support you needed during your DIY and electrical installation prep. Their enthusiasm and expertise are exactly what we strive for, and it’s great to know they helped make your build a success.
We’ll be sure to pass along your kind words to them—they’ll appreciate it! And while we hope everything continues to go smoothly, please know we’re always here if you need us again.
Thanks for choosing us and for taking the time to share your experience!
This time when I called I got a Quick…
This time when I called I got a Quick response for a replacement of a hinges that didnt last -
originally my request for a replacement via email went unanswered
14 octobre 2025
Réponse de Redwood Outdoors
We’re glad to hear that your recent call was handled quickly and that you received the hinge replacement without delay. We truly appreciate your patience regarding the earlier email request that went unanswered—that’s not the level of service we aim to provide.
Your feedback helps us improve, and we’ll make sure to review our email response process so future requests are addressed promptly. Thank you for giving us the opportunity to make things right!
well made and designed
well packaged, well made, great design with the large window. I think the basket with the hot stones should have unobtrusive narrow " belt" - maybe 2 wooden braces - but I guess you can't have wood so close to the hot rocks
7 octobre 2025
Réponse de Redwood Outdoors
We’re thrilled to hear you enjoyed the packaging, craftsmanship, and design—especially the large window feature. Your suggestion about adding a narrow belt or wooden braces around the basket is very creative. You’re absolutely right that wood near hot stones can pose safety concerns, and we’ll definitely take your idea into consideration as we explore alternative materials and design improvements.
Your input helps us make our products even better, and we truly appreciate you sharing it!
everything but....the 2 lounges that I…
everything but....the 2 lounges that I bought to use inside the barrel sauna are too wide. Am going to have to return them.
8 octobre 2025
Réponse de Redwood Outdoors
Thank you for your feedback! We’re glad to hear that overall you’re happy with your purchase, though we’re sorry the lounges didn’t fit as expected. Our team will be happy to assist with your return and help find an alternative that works better for your setup. We appreciate your understanding and hope you’re enjoying your sauna experience!
2025 garden sauna
We don’t have our garden sauna running yet but it’s almost there, just the electrical left. We are so excited and it’s beautiful, we will send pictures when it’s done. We had a couple of parts damaged and a missing part so that I had to call and order twice. The second time I just left a message and they had the part sent out the same day. The staff from start to finish has been stellar. Zero complaints, they were so helpful and quick on getting helping with any issues or questions we had. I love this company! We chose it because of the reviews and because they are close to us in Washington, just in case we had problems. Looking forward to using our sauna.
Erin
6 octobre 2025
Réponse de Redwood Outdoors
Thank you so much for sharing your experience! We’re thrilled to hear your Garden Sauna is almost ready — it sounds like it’s going to be beautiful. We appreciate your patience while our team helped with the replacement parts, and we’re glad to know the process was smooth and supportive from start to finish. We can’t wait to see your photos once it’s all set up! Wishing you countless relaxing sessions ahead.
Super happy with the sauna and the…
Super happy with the sauna and the Customer Service.
6 octobre 2025
Réponse de Redwood Outdoors
Thank you so much for your kind words! We’re thrilled to hear you’re loving your sauna and had a great experience with our customer service team. Enjoy every relaxing session!
Great overall experience and very happy…
Great overall experience and very happy with our product.
26 septembre 2025
Réponse de Redwood Outdoors
Thank you for your feedback! We’re so glad to hear you had a great experience and are happy with your sauna. Wishing you many years of relaxation and enjoyment ahead!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.