Was hired to put together a redwood outdoor sauna and as a carpenter I have honestly never seen such low quality. Door wouldn’t close, spliced wood, glue, and the crate was damaged (I pretty sure it w... Voir plus
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Lisez les avis des autres
Your Cabin Sauna Kit and Alaskan Cold Plunge are of high quality and look great on our brick patio. The sauna assembly was straight-forward due to labeling and relatively clear instructions in the man... Voir plus
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We love our new sauna (Barrel with full window) Assembly was easy. Kit came very well packaged. Customer service answered all questions when they arose. Looks so nice we are getting questions from... Voir plus
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I had another amazing experience at Redwood Sauna! This was my return visit, I was buying accessories for our sauna. Unfortunately, I had to exchange one of the items.. The process was seamles... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
At Redwood Outdoors, our purpose is clear: we’re here to passionately spread sauna culture to everyone. We believe that heat and cold therapy should be accessible, enjoyable, and life-enhancing — whether you’re deep in the mountains, by the coast, or right in the city. We design and deliver high-quality outdoor wellness products — from traditional barrel saunas to modern cold plunge tubs — built to perform, built to last, and built to look beautiful in your backyard. Our gear stands up to harsh climates, holds temperature exceptionally well, and brings the timeless benefits of sauna and cold therapy straight to your door. But we’re more than just product people — we’re sauna people. We live for the post-plunge endorphin rush, the deep heat of a winter sauna, and the way these rituals bring people together. And we’re here to support you every step of the way. Our customer service team is knowledgeable, responsive, and committed to making sure your experience is smooth from order to installation and beyond. Thousands of customers have already joined the Redwood Outdoors community — building backyard retreats, reconnecting with wellness, and embracing the rhythm of heat and cold. Their stories inspire us, and their feedback fuels us. So if you’re looking for a company that genuinely cares about sauna culture, stands behind its products, and puts people first — you’re in the right place.
Coordonnées de contact
20730 72nd Ave S, 98032, Kent, Etats-Unis
- (800)567-8036
- support@redwoodoutdoors.com
- redwoodoutdoors.com
4,2
Bien
298 avis
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Love the product
Love the product. Took a while for this popular unit, but worth the wait.
14 avril 2026
Réponse de Redwood Outdoors
Thank you for your patience and support! We know the wait can be difficult, especially for some of our more popular units, but we’re so glad to hear it was worth it.
We truly appreciate your support and hope you enjoy your sauna for many years to come!
Outdoor Garden Sauna
I am thoroughly enjoying my Outdoor Gargen sauna! It’s just for me but I love how I can recline on the bench with plenty of room! Currently, temp gets to 182 degrees at head level with the touch pad set at 170 degrees! ( I moved the sensor closer to head level). If set to max temp of 294, it will get to 205 degrees (too hot for me at this time). I use the sauna 5 times a week for 2 15 minute sessions. Lots of hydration and electrolytes! Don’t forget the wool sauna hat and wool briefs! Very glad I went with a traditional sauna!
6 avril 2026
Réponse de Redwood Outdoors
Thank you so much for sharing your experience! We’re thrilled to hear how much you’re enjoying your Garden Sauna and that the space, reclining bench, and traditional sauna experience have been such a great fit for you.
It sounds like you’ve really dialed in your ideal setup and routine, and we love hearing how often you’re able to enjoy it throughout the week. And yes, hydration, electrolytes, and a good wool sauna hat definitely make the experience even better!
Thank you again for your support and for choosing Redwood Outdoors. Wishing you many more relaxing sessions ahead!
Easy build
Easy build, nice looking. Got the middle priced heater between the 3 offered and only issue is having trouble getting the sauna above 150 degrees.
14 avril 2026
Réponse de Redwood Outdoors
Thank you for your feedback! We’re glad to hear the build process went smoothly and that you’re happy with the overall look of the sauna.
Regarding the heating performance, our team would be happy to help troubleshoot with you. In many cases, factors such as heater configuration, rock placement, electrical setup, or sensor placement can impact the sauna’s ability to reach higher temperatures. Please feel free to reach out to our support team so we can help make sure everything is operating as intended.
We appreciate your support and look forward to helping you get the most out of your sauna experience!
We made a family event of assembling…
We made a family event of assembling our sauna. Taken in stages, we had fun laying out the parts, figuring out how things fit together properly and making sure we understood the intended outcome each step of the way. We took our time over the weekend and were in no rush. If we had to disassemble something we had already done, like putting the benches in before we installed the floor, we took a break and went back to it, understanding how we could make the parts fit better together. When you are this close to finishing, you have to remember to breathe and read the directions again. A word of advice: don't over-torque the screws, just in case you have to take them out again.
1 mai 2026
Réponse de Redwood Outdoors
Thank you for sharing this! We absolutely love hearing how your sauna assembly became a family experience rather than just a project.
Your approach with taking your time, working through each stage together, and enjoying the process along the way—is exactly the mindset that makes for the best build experience. We also appreciate you sharing your tips and advice for future sauna owners.
Thank you again for your support, and we hope your sauna brings your family many relaxing and memorable moments for years to come!
Overpriced and unhappy with product
Overpriced and unhappy with the quality of the product
13 avril 2026
Réponse de Redwood Outdoors
We’re sorry to hear that your experience did not meet your expectations. We understand purchasing a sauna is a significant investment, and we never want a customer to feel disappointed in the quality of the product they received.
Our team would welcome the opportunity to better understand your concerns and see how we may be able to help. Please don’t hesitate to reach out to us directly so we can continue the conversation and work toward a resolution.
love the sauna and heater but the…magnet on door
love the sauna and heater but the magnetic door is a problem staying open and you have mailed me a new one and it still has trouble staying closed.
13 avril 2026
Réponse de Redwood Outdoors
Thank you for your feedback—we’re so glad to hear you’re loving the sauna and heater overall, though we’re sorry the magnetic door closure has continued to give you trouble.
We’re glad we were able to get a replacement sent out, and if you’re still experiencing issues after installation, our team is absolutely here to help with any additional troubleshooting or support needed.
We truly appreciate your patience and support!
What a wonderful sauna
What a wonderful sauna! Very well packaged and comes with intuitive instructions. We bought a 3 person Cove and put it together on a terraced patio in our backyard. We upgraded the stove to the 8 kWh Harvia Spirit for the quick heat up and WiFi convenience. Customer service from various RO staff has been very helpful.
13 avril 2026
Réponse de Redwood Outdoors
Thank you so much for the thoughtful review! We’re thrilled to hear you’re enjoying your Cove Sauna and that the assembly process, packaging, and instructions helped make setup a smooth experience.
The Harvia Spirit upgrade is an excellent choice, and we’re glad to hear the quick heat-up time and WiFi convenience have been a great addition to your setup. We also truly appreciate your kind words about our team—it means a lot to all of us here at Redwood Outdoors.
Wishing you many relaxing sessions ahead, and thank you again for your support!
We finally set up our sauna!
We finally set up our sauna!
First, a note on why I didn't rate this the full 5 stars:
We purchased this unit in November and did not receive it until March. We had our hopes set on using it through our New England winter, so that was disappointing. Setting proper expectations on the timeline would have been appreciated. But we've had a cold spring, so this is still great timing.
My husband set this up mostly by himself with a little assistance. It's like a grown-up lego kit!
We had our first session yesterday and it was PERFECT! We got the higher-end wifi-enabled heating unit which I definitely recommend. If you're considering a "cheaper" option, think twice. The fact that we can operate this remotely from indoors is wonderful and I wanted to be sure it had enough power to really get hot in the winter.
We've purchased some fun accessories, which add a lot of charm to the unit.
Overall, we feel we're living our best lives now!
Thank you, Redwood Outdoors!
11 mai 2026
Réponse de Redwood Outdoors
Thank you so much for sharing your experience! We know the wait was longer than you had hoped for, and we truly appreciate your patience throughout the process. We’re so happy to hear that you’re finally up and running and already enjoying your first sessions.
We especially loved the “grown-up lego kit” description! It’s also great to hear the WiFi-enabled heater and accessories helped create the experience you were looking for. Hearing that your sauna has you feeling like you’re “living your best lives” absolutely made our day.
Thank you again for your support and for choosing Redwood Outdoors. We hope your sauna brings you many relaxing and memorable moments for years to come!
I like the sauna but the customer…
I like the sauna but the customer service was not good, I had to call several times to find out the status because it was delayed. Not once was I called about the delay. To be honest I was in the process of looking for another sauna when I got a call from the company delivering it.
9 avril 2026
Réponse de Redwood Outdoors
Thank you for your honest feedback. While we’re glad to hear you’re happy with the sauna itself, we’re sorry the communication surrounding the delay left you disappointed.
Your feedback regarding proactive communication is being taken seriously as we continue working to improve the customer experience from purchase through delivery.
We truly appreciate your patience and your support and we hope you enjoy your sauna for years to come.
I purchased a 6-person sauna from…
I purchased a 6-person sauna from Redwood Outdoor Sauna and while the sauna itself is a quality product, the experience getting there was one of the most frustrating customer service journeys I've had.
Before purchasing, I made it very clear that timing was critical I needed the kit delivered within a specific window between my travels. I was assured, repeatedly and confidently, that this would not be a problem. That assurance is what got them my business and my money. The moment that payment cleared, everything changed.
Communication slowed to a crawl. What was initially a responsive and friendly exchange became increasingly difficult as time went on. Follow-up emails and calls were met with delays, vague responses, and a string of excuses. Week after week I was told my delivery would be on time, only to be handed another excuse when that deadline passed.
Most frustrating of all, they eventually informed me that they make no guarantee of delivery — something that was conveniently never mentioned before the sale was finalized. For a product at this price point, that is simply unacceptable.
When I raised my concerns about the delays and broken promises, I was essentially told to let it all go once the sauna arrived as if a finished installation would erase weeks of stress, broken commitments, and poor communication. It doesn't.
I want to be fair: the sauna is well-made and I do enjoy it. But a great product does not excuse a company that becomes unreachable after payment, makes promises they don't intend to keep, and then dismisses legitimate grievances with a "you got your sauna, didn't you?" attitude. Qualilty, I would say you can get better else in terms of the finish.
If you're considering purchasing from Redwood Outdoor Sauna, go in with eyes wide open get everything in writing, do not rely on verbal assurances about delivery timelines, and be prepared to fight for communication once your payment is processed.
Personally go somewhere else, less headache... than deal with this command
9 avril 2026
Avis spontané
Réponse de Redwood Outdoors
We’re sorry to hear that your experience did not meet your expectations, particularly surrounding delivery timing and communication.
From the beginning, our team did its best to accommodate the delivery window you requested, while also communicating that transit timelines could not be guaranteed until the order was prepared for shipment and confirmed by the carrier. We understand how frustrating delays can be, especially when coordinating around travel and installation schedules.
While we respectfully disagree with portions of your characterization of the experience, we do acknowledge that the process became frustrating for you, and for that, we are sorry.
We do appreciate your recognition of the quality of the sauna itself, and we’re glad that you are now able to enjoy the finished product. Feedback, both positive and critical, is something we take seriously as we continue working to improve the customer experience.
Customer service needs improvement
Customer service needs improvement. I have one question during the assembly of the Cove regarding the direction of the slope of the roof. I was wondering how to have the roof to slope down away from the house while still have the window facing the pool and not the wall. The rep says he will check with his design team. It’s been over a week with 2 follow-up emails and still no feedback. I’m putting the assembly on hold waiting for his feedback and send my contractor home. This is not acceptable! Please help.
9 avril 2026
Réponse de Redwood Outdoors
We’re very sorry for the frustration and delay you experienced during your assembly process. Waiting on clarification for an installation question especially when coordinating with a contractor is understandably frustrating, and we understand why this experience left you disappointed.
While we’re glad our team was ultimately able to provide the guidance needed, we recognize that the follow-up should have happened much sooner. Your feedback regarding communication and response time is being taken seriously as we continue working to improve the customer experience.
We appreciate your patience and hope you continue enjoying your setup for years to come!
I really appreciated the efforts to…
I really appreciated the efforts to make things right. There was some damage on my shower and the sent out new parts to fix the problem
8 avril 2026
Réponse de Redwood Outdoors
Thank you for your patience and for giving us the opportunity to make things right. While we’re sorry to hear there was damage to your shower, we’re glad our team was able to get replacement parts out to help resolve the issue.
We truly appreciate your support and hope you continue enjoying your setup for years to come!
Overall happy with experience and product
We’ve had a great experience so far with our Redwood Outdoor sauna. The assembly process was surprisingly straightforward—everything is well thought out from a design standpoint, which makes putting it together much easier than expected. The instructions were clear and easy to follow, and having the video reference as a supplement was especially helpful in making sure we stayed on track.
Compared to other options we looked at in the market, this sauna seems to offer solid quality for the price. While we’ve only owned it for a short time, the materials and overall build feel durable and well-made, giving us confidence that it will hold up over time.
Another standout has been the customer support. We had a few questions related to our order and some additional items we purchased, and the team was responsive and helpful in getting everything sorted out.
Overall, we’re very happy with our purchase and would recommend Redwood Outdoor to others looking for a good balance of quality, ease of setup, and customer service.
8 avril 2026
Réponse de Redwood Outdoors
Thank you for such a thoughtful review and for taking the time to share your experience. We’re thrilled to hear the assembly process felt straightforward and that both the written instructions and video resources helped make the build process easier.
It’s also great to hear our team was able to support you along the way and help get everything sorted out. We work hard to provide a balance of quality, design, and customer care, so feedback like this truly means a lot to us.
Thank you again for your support and recommendation and we hope you enjoy your sauna for many years to come!
I love my sauna… But support was lacking
I love my sauna. However, I am experiencing some initial issues.
1. The light for the sauna inconsistently turns on, I can hear the relay switch but sometimes will not turn on.
2. Several pieces came with damaged tounges on the wood pieces. RW support team would not send me replacement pieces but said it wouldn’t effect the structural integrity of the sauna. That’s not what I asked, I asked for my materials to be free from damage. Considering these are small pieces now that compound over the build I do have some gaps in my sauna I am not pleased about.
Overall, RW is a great product and something I researched a lot before buying vs competitors. I’m slightly dissatisfied with the support team.
22 mars 2026
Réponse de Redwood Outdoors
Thank you for taking the time to share this feedback. We’re glad to hear you’re loving the sauna overall, but it sounds like we fell short of the experience our customers are known to have, and for this we apologize.
We understand your concerns regarding both the lighting inconsistency and the damaged wood components. While some cosmetic imperfections may not impact the structural integrity of the sauna, we also understand wanting the materials you receive to arrive in excellent condition and how smaller issues can affect the overall build experience.
Your feedback regarding communication and support is being taken seriously, and we appreciate you bringing it to our attention. Please continue working with our team on the lighting issue so we can help get that fully resolved for you.
Réponse de Redwood Outdoors
Thank you so much for the kind words! We’re thrilled to hear Sarah provided such a great experience. We’ll be sure to share your feedback with her and the team. We’re lucky to have her, and excited to have you join the Redwood Outdoors family!
Mislead about origin and install process
I believe we were mislead about the installation process. The woman we placed our order with said that she had assembled the 2-person sauna on her own at a trade show. There is absolutely no way my husband and I could have assembled the sauna on our own. Also, the sauna should include all necessary items (i.e. outdoor waterproof boxes for electrical equipment). It was never mentioned at any time during the ordering process that we would need these items. You don't even offer these items for sale on your website. I had to reach out to customer service to see what we even needed. This has not been an easy process. Because of all of this, we originally ordered our sauna at the beginning of February, and it is still not up and running. Additionally, we had no idea that the sauna would be shipped from China. We thought we were buying an American-made product with wood sourced from the U.S. We feel very deceived.
7 avril 2026
Réponse de Redwood Outdoors
I’m really sorry for how frustrating this experience has been—this isn’t the standard we want to deliver.
We’re sorry this wasn’t clearer upfront—our goal is to make sure customers feel fully prepared before installation. While we do advise that additional electrical components, such as weatherproof boxes, are often required for installation, the specific requirements can vary widely depending on local city and county codes. Because of that, providing a one-size-fits-all solution has proven to be challenging, which is why we recommend working with a licensed electrician to identify and source the appropriate materials for your specific setup.
We also want to clarify that it is never our intention to mislead how our saunas are made. Our Thermowood is sourced from Canada and then sent through a specialized thermal treatment process overseas, which allows us to offer the durability and performance this material is known for. While our headquarters is based in Kent, Washington, we do work with global manufacturing partners as part of our production process.
Our priority now is getting you fully set up and enjoying your sauna. If you’re still working through installation, our team is here and ready to help every step of the way.
Love the Sauna, Disappointed by Support and Door Quality
I am dating this review 5/3/25 since I can only go back 12 months. The history is below.
Purchased 7/13/2024
Rec'd 10/9/2024
I am writing this review because I truly love the experience of using my Redwood Sauna, but the ongoing issues with the door and the subsequent "support" have been incredibly frustrating.
We received our sauna on October 1, 2024, and the door was an issue from day one. The top of the door tilts to the left, causing the bottom to scrape against the frame. We contacted support a month later, on November 1, sending multiple videos and photos documenting the alignment issue.
The response we received was that this was "normal." After a long back-and-forth of being told this was the "norm"—and receiving no phone calls to help troubleshoot—we were sent a replacement hinge in February 2025. Unfortunately, the hinge didn't solve the underlying alignment problem. Like many customers likely do, we eventually gave up because we were tired of being told a poorly fitting door was standard.
Fast forward to April 19, 2026: the bracket has finally broken under the stress. Because the door requires so much force to close, I am now genuinely afraid the glass will shatter or the handle will break during use.
The Bottom Line:
The sauna itself is great, but the customer service approach of "it's supposed to be like that" until the warranty or the customer’s patience runs out is disappointing. I want to keep enjoying my sauna, but I need a functional door that doesn't feel like a safety hazard.
I am hoping Redwood will finally address this alignment issue properly now that the hardware has failed.
3 mai 2025
Avis spontané
Réponse de Redwood Outdoors
Thank you for taking the time to share your experience—we truly appreciate your feedback. We’re very sorry for the frustration this has caused and for the impression left along the way. A door requiring excessive force or raising safety concerns is not something we consider “normal,” and it’s not the standard we aim to deliver.
While some natural shifting in wood can occur, what you’ve described should have been addressed more thoroughly, and we understand your frustration.
With the new update that your hardware has failed, our team will be reaching out directly to review next steps and ensure the door is properly aligned, safe, and fully functional. We look forward to getting you back on your path of rejuvenating sauna sessions!
Package and parts arrived quickly .
Package and parts arrived quickly .
Great customer service.
3 avril 2026
Réponse de Redwood Outdoors
Thank you for the kind words! We’re glad to hear everything arrived quickly and that you had a great experience with our team.
We truly appreciate your support and are always here if you need anything down the line!
Joe was great
Joe was great! He was helpful and prompt. Chiller needed repairs, came back in perfect order.
27 mars 2026
Réponse de Redwood Outdoors
Thank you for the great feedback! We’re glad to hear Joe was helpful and kept things moving quickly for you.
It’s great to know your chiller came back in perfect working order—that’s exactly the experience we aim to deliver. We’ll be sure to pass along your kind words to Joe!
Greats product and customer service.
26 mars 2026
Réponse de Redwood Outdoors
Thank you for the kind words—we’re glad you’re enjoying the product and had a great experience with our team. We truly appreciate your support!
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