Reeds Rains Avis 

Excellent services, e.g. friendly and helpful staff, the responses speed were quick and knowledgeable.

We have had a very disappointing experience with the property management service provided by Reeds Rains (Northwich).

A number of maintenance issues at our property date back to 2024, including works we had explicitly instructed and paid for (such as the removal of unauthorised decking and making good of the area). Unfortunately, these were not properly followed through, and we were not provided with confirmation, photos, or updates despite repeated requests.

More recently, we have had to chase extensively on compliance matters and maintenance issues, including an expired EICR and a suspected leak. These are fundamental aspects of property management that should be proactively monitored, not left for the landlord to repeatedly follow up.

When we did eventually receive responses, the information provided was often inconsistent or unclear. For example, conflicting reports regarding whether a leak was ongoing or historic, and recommendations for full replacement of carpets without sufficient supporting evidence.

We are now in a position where we are having to manage the process ourselves — requesting clarification, narrowing scopes of work, and ensuring compliance — which defeats the purpose of appointing a managing agent in the first place.

To be fair, recent communication suggests some effort to move matters forward, however this has only come after significant chasing.

Overall, the experience has been characterised by:

Poor communication
Lack of follow-through on instructed works
Limited proactive management
A need for the landlord to closely oversee and direct basic processes

We would strongly encourage improvements in communication, accountability, and proactive compliance management.

Staff are friendly, helpful and work as an efficient, professional team.

When you’re are trying to sell your property in a challenging market it’s vital to have an Agent who has belief and optimism about the process ahead. Reeds Raines secured a potential buyer ahead of schedule and I’m truly grateful for their excellent service.

You have been very helpful in every way and have sold our property for us for which we are very grateful.

Staff very freindly and helpful have kept us up to date with things. Never too much trouble even when i was phoning quite regularly no one made you feel like you were a nuisance , they seem to understand the stress of moving . Would highly recommend reeds rains

Zoe at the Congleton branch was thorough, helpful and offered just the right advice. A quick sale and I was well informed regarding viewings and other administrative tasks. Thank you

Andrea Snook - Dinnington South Yorkshire - no stars in relation to handling the sale of property for my father and I. I hold Lasting Power of Attorney and even though I produced documentation evidence, my request to halt the sale, due to my own ill health was ignored. I'd been handling ALL matters in relation to the sale of my Father's property. I was told by the above named 'we'll complete paperwork for your father'. These are LEGAL DOCUMENT. My father is in his eighties and cannot read and understand the written word on such documentation without a full explanation and understanding of what he is signing - which I was providing for him.

We feel that this agent has only one goal and that is to push through a sale, no matter the circumstances, and with a blatant disregard for the client.

DO NOT USE.

Bell and Co estate agency at Kiveton Park are absolutely outstanding. Use Bell & Co if you wish to sell your property with an ethical and far superior agent. Their reviews are unequaled, unlike Reeds Rains.

Please note: I will not call, contact by email or enter into any further discussion with RR about this matter.

Wendy at the Rawtenstall office is incredible, sold my house really quickly

From the start a firm hold on the sale of our property and a confident approach to the process.
Staff were friendly but professional and marketed our property in a very impressive manner. We felt secure in our choice of estate agent and the process has confirmed our decision.

Communication - I was given a call to set up a house viewing, all details spot on. Following the viewing, I was given a follow up call by Phil in the Burnley branch for feedback and let me know the outcome of the application. He was very kind and during the viewing gave a lot of great information about the property, even noting my son's polite behaviour! He allowed us to browse the property without 'hovering'.
Punctual - He was there before anyone else arrived. Overall, great experience.

Very friendly and efficient service

Very competent from the start. Friendy and very helpful. Nothing is too much trouble

There was a lack of communication from the branch to our solicitor. Meaning we had to contact the branch on several occasions to get important information.

Reeds rains have been very helpful and made our move to our new homw pain free

At a difficult time of year..December...and the ongoing economic problems RR have sent a continuous flow of viewers to my property. They have been in touch constantly and always there for advice

The customer communication

Carol and the team have been amazing this year helping us purchase our dream home and selling our old property.
They’ve been great coordinating solicitors, mortgage advisors and guiding us step by step through the process.
Highly recommended and looking to buy or sell a property to go to see Carol & the team.

Dream Team at Ballyhackamore. Martin, Fiona, Emily and Pat were invaluable in dealing with our sale and purchase. Not a straightforward experience but they absorbed most of the stress and made this process seamless for us. We can’t thank them enough - fantastic, friendly and very professional at all times.