Reefperfumes Avis 

They debited money from bank and till today I didn’t got my order no reply from customer service no reply from WhatsApp and saying your order is null never 👎 trust them

Very bad customer service.

Ordered from 24th of May and till now haven’t received it, multiple tries to contact through WhatsApp and Calls.

I stay on the line for more than 20 minutes with no reply, for WhatsApp could go for days without a reply, and if you get a reply it is such a generic reply that doesn’t help you at all.

My advice don’t order not worth the headache, their logistics and customer service is so terrible.

For the price you are paying there is better alternatives.

very bad service from online , as i have placed an order on 26th may and i havent recieved a single update after that date regarding shipping and all. i tried calling the number and whatsapp the number , but no reply from them . they just ghosted me completely . please dont buy anything from them

Ordered through the Reef app on 5 June for delivery to Doha, Qatar. Paid 271.85 QAR for express delivery advertised within 48 hours. Nearly a week later, no delivery, no tracking number, and no response from WhatsApp, email, or LinkedIn. The app shows the order as completed although nothing was received. Order #264436331.

Me not happy
I ordered on may-26 today also I didn’t ger my order i will complain

I am writing to raise a serious concern regarding my orders placed on 28 May 2026, which I have still not received.
Details:
Order Date: 28 May 2026
Number of Orders: 2
Current Status: Not delivered.
Despite multiple attempts to contact your customer service, I have not received any response:
I called your customer support several times and waited for over 11 minutes on hold without any response.
I sent multiple messages via WhatsApp.
I have also sent emails regarding this issue.
Unfortunately, there has been no reply through any channel, which is highly disappointing.
I request you to:
Provide an immediate update on both orders.
Confirm the expected delivery date.

I believe your reputation will fastly go down as many complain about your customer service response and most of them including me do not receive our order yet. This is really unacceptable for a good brand like you,wallahi and surely Reef will be disappeared if you are not seriously taking this matter as soon as possible. The money taken is haram, your business will collapsed.

One of the worst customer service experiences I have ever had.

I placed an online order on January 28, 2026, but received the wrong product. The offer displayed on the website was not the same, which was extremely disappointing and misleading.

After nearly 12 days of follow-up, I managed to return the product. However, as of May 5, 2026, I still have not received my refund.

During this period, I called customer service more than 20 times, sent over 50 WhatsApp messages, and emailed both customer support and members of management. Despite all these efforts, I either received no response or no meaningful resolution.

This is not how a company should treat its customers. The lack of communication, accountability, and after-sales support has been extremely frustrating.

I have screenshots as evidence of my interactions and follow-ups to ensure there is a clear record of my experience. This review is based entirely on actual events and my genuine experience as a customer.

Absolutely terrible experience with Reef Perfumes. I placed my order on 17 April and as of today I still have not received it more than 1 month. The company keeps avoiding responding to my requests for a full refund. I tried contacting them by phone, WhatsApp, and email multiple times, but they refuse to give any proper answer.

This level of customer service is unacceptable. Customers deserve honesty, communication, and refunds when orders are not delivered. I would never order from this company again and I do not recommend anyone to trust them.

Very disappointing experience with Reef Perfumes.
I placed an order expecting professional service and timely delivery, especially because the perfume was meant to be a gift that I wanted to take with me during my trip. Unfortunately, due to the delay and lack of proper communication, this became a huge disappointment.

Customer service was extremely difficult to reach, and despite several follow-ups, no clear update or solution was provided. A brand with such reputation should treat customers with much more professionalism and respect.

I sincerely hope Reef improves its online customer service and delivery management, because this experience damaged my trust in the brand.

I have spent a considerable amount of time with customer services, the instagram team and whatsapp portal in trying to resolve my query. I called Reef, in Saudi, the English option took me to someone who did not know any English and this happened three times.I then got through to someone whom had so much noise in the background and I could not hear anything, really unprofessional. I then got asked to contact them via instagram and was told 'I can help you on there as my English is not good, I cannot help on the phone', On insta I got no response. I also got told to whatsapp. On Whatapp the agent initially replied and then after sending all the proof, screenshots of my issue, account number,points balance etc they decided not to help me and did not respond to me. My query was simple, I had accumulated a huge number of points which the system is not allowing me to exchange into a voucher in order to make a purchase, that is it.

Very disappointing experience with Reef Perfumes.

I placed a prepaid order through their official website/app for the Majesty Bundle and expected normal UAE delivery timing as advertised. However, even after more than 14 days, the order was still not shipped and no tracking number was provided.

The most frustrating part was the lack of transparency and communication. The order status showed “completed,” but after repeatedly contacting support on WhatsApp, I was told the order was still “under review” and waiting for a shipping label to be issued. In other words, payment was taken immediately, but the order had not even been dispatched.

Customer support responses were extremely slow and vague. I had to follow up multiple times just to get basic information about the shipment status. There was no proactive communication, no clear delivery timeline, and no proper explanation for the delay.

What concerns me most is that the company continues aggressively advertising promotional offers and bundle deals on social media while apparently struggling to process existing prepaid orders.

I understand that delays can happen, especially during promotions, but this level of poor communication and order handling is unacceptable for an online business taking prepaid payments. My Question is if they don’t have stock as claimed in support conversations why they still taking orders advertising on social media?

At this point, I cannot recommend ordering from Reef Perfumes online they stopped answering my message.

I ordered sumner pink and it just smelt off alcohol my girls bought me one before and it was brilliant I returned it they checked it said it wasn’t right offered to replace it with two other perfume smells which I had never smelt so refused and got my money back ,Be careful with some of these perfume's from these countries I don’t trust them to be honest at first they wasn’t going to have me return it until I said I was going to get trading standards involved .
I think it’s a dodgy website

I strongly advise against purchasing from this website. I ordered the Elite Bundle perfume combo for 222 AED with Express Delivery, which clearly promises delivery within 2–4 days. It has now been over 10 days, and I have not received my order.

What’s more frustrating is the complete lack of communication — no updates via call, WhatsApp, email, or SMS. The only response you’ll get, if you reach out to support, is generic, template replies that do nothing to resolve the issue.

I even went to this Store thinking that they might hand over me the product and mark my order as delivered, but no support.

This has been a highly disappointing experience, especially for a paid express service. Buyers should be cautious before placing an order here.

Diabolical service and the worst customer experience I’ve ever dealt with. These crooks will steal your money and then send you automated messages messing you about and not dealing with your request accurately. I placed an order online and the delivery timeframe was selected as 12 hours. It took over a week for the order to still not anrrive and I had by then left the country after this. I spent over two weeks sending them countless messages asking for them to cancel the order which hadn’t been delivered and to process my refund. They kept sending me the same messages back and closing the case on WhatsApp not listing to my situation or willing to help. They weren’t allowing me to express my thoughts on the situation to correct it and organise the refund. Be aware, they will steal your money and not even care. I contacted them on several platforms, including WhatsApp email Instagram and X. Completely useless and only care about taking your money and nothing about customer service/ Client relations. Absolute Crooks

​I placed an order with Reef Perfumes on February 17th (#238681140). It is now mid-March and my order still hasn't been shipped to the Netherlands. I bought these as gifts for Eid al-Fitr, but at this rate, I’m afraid they won't arrive in time.
​Customer service keeps telling me it’s "processed," but I still haven't received a tracking number. Very disappointing experience for a luxury brand. I hope they resolve this immediately and ship my order.

I would have given it a minus if I could.

They scammed me with their buy 1 get 2 free marketing. After I purchased their offer for an expensive amount, they only delivered 1 perfume and refuse to return back or exchange, even though their website claims they can do so.

I have never experienced such a low level service in my life in the UAE.
1. No Customer Service at all.
2. No response on WhatsApp
3. When you directly call their mentioned contact number, it is an automatic reply.
4. In their website there is a return policy page and it says you can submit a return request by clicking on the this. There is no any link that can be clicked
5. If you buy from this store, there is a 100% chance that you will get scammed in different type of forms.

By not buying from this store, you can save your money, time, go for better brands reef is outdated.

I ordered reef perfume, and their whatsapp auto chat says delivered but I haven't received the package. I have been trying to reach Reef Perfumes over phone, emails and whatsapp chat but no favorable response. Their customer service is really poor for online orders.

I ordered reef perfumes online and 1 of the princess came damages and leaked all over. Trying to call but they dont answer.
Emailed and whatsapped on same number as order placed but still no luck.
Their customer service is very bad for online orders.
Don't be fooled by the cheap perfumes they sell full of fake chemicals that ruin our endocrine system. Wouldn't expect this from a Saudi brand. Horrible service.

Dear Reef Management,
I would like to raise a formal complaint regarding a perfume shop located in the Kuwait Pavilion at Global Village Dubai.

During my recent visit in 30Jan,2026, I purchased more than 10 perfumes and paid AED 1,720. Unfortunately, I was not given a proper receipt at the time of purchase. When I returned to request the receipt, the staff were unable to provide it. I also noticed in their billing system that many receipts showed the same total amount for different customers, which raised serious concerns about the accuracy and transparency of their sales records.

Additionally, I requested to exchange one perfume for the Coral fragrance. Initially, the staff informed me that it was available in another branch (Saudi Pavilion). However, once I clearly stated that I wanted an exchange and not a new purchase, they suddenly claimed it was unavailable.

Later, at the Qatar Pavilion, I was shown the Coral perfume again when I pretended I wanted to purchase under a “buy one get two ” offer. But when I stated that I wanted to exchange, the salesperson claimed the item belonged to another customer who had paid but not yet collected it. It is unacceptable to attempt selling an item that supposedly belongs to someone else. This behavior appeared dishonest and misleading, and it felt like the staff were more focused on pushing sales rather than handling exchanges fairly.

I have been an active customer, but unfortunately, this will be the last time I purchase from this shop. I understand that one customer may not make a big difference, but slowly you may lose many others due to the greediness of staff trying to push sales in such an unprofessional manner.

I kindly request that Reef Management investigate this matter and ensure that proper billing procedures and fair exchange policies are implemented to protect customers.

Thank you for your attention to this issue. I look forward to your response.

Regards
Laila Daher