Refined Luxury Avis 63

Sent WhatsApp with full details and photos of item would like to seller. Could see message was read but no response after 3 working days so read other negative feedbacks and reply from company advised to send back up email address. Decided to give company second chance and sent email. Guess what .. email they quote on all their replies comes back as undeliverable (spelt correctly no matter what they come back with). Since gone to another competitor, where sent details, email confirmation and customer number sent back immediately along with very reasonable quote for bag within 24 hours (and with far higher Trustpilot reviews) so dont be conned by their 'helpful' auto feedback replies, even if they say they have a 'back log' a holding email could be sent out for people to understand and not have to waste their time.

Was incredible the service provided by James. He was very helpful. I truly recommend this incredible company.

I had a fantastic experience with Refined Luxury. I had a bag I rarely used so I decided to sell it. The process was incredibly quick and I received payment the very same day my bag was delivered to them. Highly recommend.

Absolutely amazing customer service and had absolutely no issues! I’ll be honest, I was a bit sceptical sending and selling my LV bag to a company I haven’t heard much about, but I would absolutely recommend without a doubt!

Thank you to James and the team for making my sale really smooth and easy!

Quick response to sell my item.

Great price and quick payout

I contacted the company regarding selling an item via WhatsApp as indicated on their website. After sending the relevant information and photos,over a week later and I have not received any response from them, not even a curtesy message to say they weren't interested. I then sent another message and it hasn't even been looked at. Very disappointed with their 'customer service' or complete lack of.

Top notch designer bags, would definitely buy again

Excellent customer service from James and beautiful bag which was reasonably priced and posted quickly

I recently purchased a pair of sunglasses from Refined Luxury and couldn’t be happier! The item arrived in perfect condition exactly as described.

The service was outstanding from start to finish clear communication, fast shipping, and a real attention to detail that made the whole experience feel top-tier.

Highly recommend if you’re after used or new quality, style, and service that actually lives up to its name. Will definitely be shopping here again!
Thank you

Absolute pleasure to do business with, 100% recommend. These guys are incredibly talented and skilled at what they do, especially the sourcing & authenticating. They supplied me with a Louis Vuitton Josh backpack and it was absolutely immaculate and better than described, even had the stickers attached and was a great saving from retail.
Will 100% be buying again.
Wish you all the success because people & companies like Refined Luxury who are trustworthy and honest take the uncertainty away from buying pre loved goods and made it an enjoyable process. Much better and more personable than shopping direct with LV.
Thank you very much

Well what can I say ? Would be 0 stars if it was possible. My husband enquired about selling one of my Fendi handbags to them ( we wanted to put the funds from the sale towards one of the bag on their website ). After the initial enquiry, we sent all the photos, description, condition of the handbag etc ( via WhatsApp) and since then- radio silence. Absolutely nothing, not even to say "sorry we are not interested" - we just been ghosted. Strange business ethics i guess. So after a week we sent email with complain, and been told to talk about it over the phone? No, we rather have email conversation. So even after that, now nearly month on, we still didn't heard anything regarding the bag. Now, fair to say we won't be buying anything from this company, I would rather spend my money elsewhere. Was really hesitant to write this review, I guess if they knew my purchase history from their competitors, they would of handle this very differently. Good luck 👍

Very efficient service. From the first message to final payment, these guys are the best of the best when it comes to selling your second hand luxury goods!

Very good quality products and professional service!

I had been searching for a specific highly sought after handbag for a couple of years and finally found exactly what I was looking for on a resale platform. After reaching out to James with some questions about the product, I decided to purchase directly to save us both additional fees—and I couldn’t be happier with my decision!

James provided outstanding communication and service throughout the process. Everything, from the packaging to the description and the condition of the handbag, was absolutely spot on. The attention to detail and care exceeded my expectations, and the entire experience was a true pleasure.

I know I’ll be back to purchase from James again in the future, and I can confidently say you won’t be disappointed either!

James is easy to deal with. I am based overseas, we have different time zones but i can’t complain with communication.

Honest and straightforward. John was a gentleman throughout our transaction and as good as his word.

Enquired about selling a Burberry bag to them. Firstly they didn’t respond until I chased up, then when they did, communication was fluffy at first. That being said, they did then reach out to apologise and although I decided against selling them my bag, the owner did give me some good advice on where best to sell.

Amazing service
Absolute pleasure to deal with, from beginning to end.! I was selling, and had complete reassurance about everything and kept in the loop constantly about every step. Great customer service and support from James. Defo use again A++

I stumbled across the site only a week ago and they had the item that very few have that I have been looking for for some time. The key pouch was in excellent quality with an even better price plus there was a lovely welcome offer I was able to take advantage of. The communication was good and they were happy to provide the additional photo I was looking for which secured my purchase. It arrived promptly, working 48 hours of me ordering i and it was packaged well. A really great service thanks again. I will continue to keep an eye out for any future purchases.

I wanted this keychain and refined helped me secure it. Great service, went and arrived quickly.