I have sent two mails regarding a cancellation. Due to all the reviews here, I realized I was being scammed. Now they won’t answer my messages and it is annoying since I want a confirmation for my can... Voir plus
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Der größte Scam!!! Auch ich habe nur das Testabo abgeschlossen und am selben Tag per Mail gekündigt (Ende Februar). Darauf wurde im März trotzdem der volle Betrag ca. 40€ abgebucht und es gab keine... Voir plus
L'entreprise a répondu
Vorsicht Abo-Falle. Ich bin leider auf Refiney hereingefallen und habe bereits zwei Mal 39,99 für ein angeblich abgeschlossenes Abo zahlen müssen. Ich lasse gerade prüfen, ob das rechtens gewesen... Voir plus
L'entreprise a répondu
Ich bin extrem enttäuscht von diesem Service. Trotz fristgerechte Kündigung meines Abonnents (Abofalle) wurde mir weiterhin Geld vom Konto abgebucht ohne meine Zustimmung. Noch schlimmer ist es, dass... Voir plus
L'entreprise a répondu
1,3
Mauvais
51 avis
A répondu à 44 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
you agree to a trial subscription for…
you agree to a trial subscription for three days for 2,99€ and they charge you with additional 19,99€ and 0,50€.
DO NOT USE THEM! It is a fraud.
19 avril 2026
Avis spontané
Absoluter Scam
Absoluter Scam.
Es wurde ein Testabo angepriesen für 2,99 Euro.
Im Anschluss wurden 19.99 Euro und 0,50 Cent die nicht autorisiert sind abgebucht.
Auf die E-Mails antwortet keiner.
17 avril 2026
Avis spontané
Cancellation problems & scam
I have sent two mails regarding a cancellation. Due to all the reviews here, I realized I was being scammed. Now they won’t answer my messages and it is annoying since I want a confirmation for my cancellation. I purposefully cancelled and wrote them a message before April 18th where another payment would be due. Don’t do it, skip Refinely. They are not trustworthy and scamming people left and right.
17 avril 2026
Avis spontané
Requested cancellation three times
Requested cancellation three times. Still being charged.
This isn’t a mistake — it’s a pattern! Completely unacceptable. Stay far away from Refinely.
It's a billing trap. Do not sign up!
16 avril 2026
Avis spontané
If I could give 0 stars I would
If I could give 0 stars I would. I have tried to contact them numerous of
Times as they have tried taking money out of my account numerous of times sometimes £7.99 then £30. I have contacted them that I wanted the subscription cancelled as it was for my free trial however instead of replying to emails they still continue to take the money out! Disgusting company. Dont bother emailing the email they provide as they don’t do anything! I want the money to stop going out!
15 février 2026
Avis spontané
Réponse : Refinely
We are truly sorry to hear about your negative experience. Please note that the subscription renews automatically unless it is cancelled in advance. This information was clearly shown on the checkout page and in the confirmation email sent after your purchase.
It looks like you sent your cancellation request, and after that, we sent you a letter requesting your feedback regarding cancellation, but you did not reply till the renewal date. This is why another charge occurred.
Usually, the emails from the customers are processed instantly.
We’ve successfully located your account and processed a full refund for the last charge. Your subscription has also been cancelled. If you need any further help, please don’t hesitate to reach out—we’re happy to assist. Best regards!
I keep on sending emails regarding my…
I keep on sending emails regarding my cancellation of the subscription, but there is no response i really hope they could cancel it as soon as possible
14 avril 2026
Avis spontané
Réponse : Refinely
We are sorry for the inconvenience, and thank you for your feedback.
Please note that when you send a cancellation request, the system automatically replies to you asking for your feedback regarding cancellation and about the servoce is general. We believe that you did not reply to that email; therefore, your request was left unanswered. We sincerely apologize for that.
Unfortunately, we couldn’t locate your account in our system due to insufficient information. Please contact us via email so we can find your account and process a refund for the unexpected charges - support@refinely.io. Best regards!
Der größte Scam!!
Der größte Scam!!! Auch ich habe nur das Testabo abgeschlossen und am selben Tag per Mail gekündigt (Ende Februar). Darauf wurde im März trotzdem der volle Betrag ca. 40€ abgebucht und es gab keine Reaktion auf meine Kündigungsmails.
Auch diesen Monat wurden erneut die 40€ abgebucht und auch erneut keine Antwort erhalten. Habe bestimmt schon 5 Kündigungsmails rausgeschickt.
Meine Bank hat Reklamation veranlasst und das Geld zurückerstattet aber die buchen im nächsten Monat trotzdem weiter ab.
Aufgrund dessen wird der nächste Schritt der Weg über einen Anwalt und Polizei sein aufgrund von Betrug.
13 avril 2026
Avis spontané
Réponse : Refinely
Es tut uns sehr leid, dass Sie diese negative Erfahrung gemacht haben. Wir möchten betonen, dass sich das Abonnement automatisch verlängert, sofern es nicht vorher gekündigt wird. Diese Information wurde Ihnen auf der Checkout-Seite und in der Bestätigungs-E-Mail angezeigt, die Ihnen nach dem Kauf zugesandt wurde.
Wir gehen davon aus, dass Sie Ihr Abonnement beim ersten Mal nicht ordnungsgemäß gekündigt haben; daher ist eine weitere Abbuchung erfolgt.
Wir konnten Ihr Konto in unserem System finden. Wir haben Ihnen den vollen Betrag zurückerstattet und Ihr Abonnement gekündigt. Sollten Sie weitere Unterstützung benötigen, helfen wir Ihnen gerne. Alles Gute!
Finger weg
Trotz fristgerechter Kündigung des Probeabos wurde Geld abgezogen und erst danach die Kündigung aktiviert. Zudem wurde der wissenschaftliche Text der von meinem Mann geschrieben wurde als KI Generiert gekennzeichnet. Funktioniert nicht und ist Abzocke.
30 mars 2026
Avis spontané
Réponse : Refinely
Es tut uns sehr leid für die Unannehmlichkeiten, und wir danken Ihnen für Ihr Feedback. Bitte beachten Sie, dass Sie sich zur Kündigung Ihres Abonnements an unseren Kundenservice wenden müssen. Wir gehen davon aus, dass Sie nach Ihrer Kündigungsanfrage ein Schreiben mit der Bitte um Ihr Feedback erhalten haben, aber bis zum Verlängerungsdatum nicht geantwortet haben.
Bitte beachten Sie, dass KI-Systeme nicht fehlerfrei arbeiten und nicht immer hundertprozentig korrekte Ergebnisse liefern. Generell gilt: Liegt der KI-Anteil unter 40 %, wurde der Text wahrscheinlich von einem Menschen verfasst. Der Hauptgrund dafür ist, dass KI-Systeme nicht erkennen, ob ein Mensch den Text geschrieben hat; sie berechnen stattdessen eine Wahrscheinlichkeit anhand von Mustern. Wenn Ihr Text gut strukturiert, klar und professionell ist, kann ein KI-System ihn aus verschiedenen Gründen als KI-generiert einstufen.
Leider konnten wir Ihr Konto aufgrund fehlender Informationen in unserem System nicht finden. Wir bitten Sie daher, uns per E-Mail zu kontaktieren, damit wir Ihr Konto finden und Ihnen die unerwarteten Gebühren erstatten können: support@refinely.io. Beste grüße!
I subscribed to refinely because I…
I subscribed to refinely because I thought it will help me write a paper for my college. I paid 2.99 for the free trial, but then I see $5 and $0.75 transacted from my account, so I freeze the card immediately.
They are a bunch of SCAMMERS!
26 mars 2026
Avis spontané
Réponse : Refinely
We are sorry for the inconvenience caused. Please note that when you buy a subscription, our system may place a small, temporary charge of $0.75 on your account, which is usually reversed within a few seconds. This is a standard process used by many companies to verify that your payment method is active and valid.
We believe that you paid for the trial premium plan ($2.99), and you also upgraded your subscription with a special offer for $5.00, which allows you to use the service for 20 thousand more words. We'd like to emphasise that there was a possibility to decline this extra option. It was never added automatically.
Unfortunately, we couldn’t locate your account in our system due to insufficient information. Please contact us via email so we can find your account and process a refund for the unexpected charges — support@refinely.io. Best regards!
absolut Schlecht
Ich bin extrem enttäuscht von diesem Service. Trotz fristgerechte Kündigung meines Abonnents (Abofalle) wurde mir weiterhin Geld vom Konto abgebucht ohne meine Zustimmung. Noch schlimmer ist es, dass auf meine E-Mails überhaupt nicht reagiert wird. Es gibt scheinbar keinen funktionierenden Kundenservice, was absolut in akzeptabel ist!!
8 avril 2026
Avis spontané
Réponse : Refinely
Wir entschuldigen uns aufrichtig für die entstandenen Unannehmlichkeiten. Bitte beachten Sie, dass Sie sich zur Kündigung Ihres Abonnements an unseren Kundenservice wenden müssen. Wir gehen davon aus, dass Sie nach Ihrer Kündigungsanfrage ein Schreiben mit der Bitte um Ihr Feedback erhalten haben, aber bis zum Verlängerungsdatum nicht geantwortet haben.
Bitte beachten Sie, dass unser Kundenservice am Wochenende nicht erreichbar ist; daher kann es zu leichten Verzögerungen bei der Bearbeitung Ihrer Anfrage kommen.
Leider konnten wir Ihr Konto in unserem System nicht finden, da uns nicht genügend Informationen vorliegen. Bitte kontaktieren Sie uns unter support@refinely.io, damit wir Ihr Konto finden und Ihnen bei der Rückerstattung behilflich sein können. Mit freundlichen Grüßen!
I emailed to cancel my subscription 2…
I emailed to cancel my subscription 2 days before billing and they still charged me the subscription price
2 avril 2026
Avis spontané
Réponse : Refinely
We sincerely apologize for the inconvenience caused.
According to our system, when we received the first email from you, we sent you a letter requesting your feedback regarding cancellation, but we have not received a response from you till the renewal date. We are so sorry for that.
We managed to locate your account in the system. We refunded your last charge in full and cancelled your subscription. Please let us know if you require any additional assistance. We'll be happy to assist you. Best wishes!
Kann nur bestätigen was alle schreiben
Kann nur bestätigen was alle schreiben. Habe für 2,99€ autorisiert, mir wurden insgesamt 42,99€ abgebucht. Habe Antwort erhalten, dass ich das Geld nicht zurück bekomme.
1 avril 2026
Avis spontané
Réponse : Refinely
We are deeply sorry to hear about your negative experience. We'd like to emphasise that the subscription auto-renews if it is not cancelled beforehand. The information about it was displayed on the checkout page and in the confirmation email, which was sent after the purchase.
Unfortunately, we weren't able to locate your account in the system due to a lack of information. Therefore, we kindly ask you to contact us via email, so that we can find your account and proceed with a refund for the unexpected charges - support@refinely.io. Best regards!
Fraud!
Bad! A nasty company that fraudulently rips off its customers. They offer an opaque and misleading trial subscription, and before you know it, you're paying a full month's fee of €39.99. Stay away!
2 février 2026
Avis spontané
Réponse : Refinely
We are truly sorry to hear about your negative experience. Please note that the subscription renews automatically unless it is cancelled in advance. This information was clearly shown on the checkout page and in the confirmation email sent after your purchase.
We’ve successfully located your account and processed a full refund for the charge. Your subscription has also been cancelled. If you need any further help, please don’t hesitate to reach out—we’re happy to assist. Best regards!
DO NOT SUBSCRIBE TO THEIR FREE TRIAL
Well, I wanted to Humanize a letter that I need to send, so I subscribed to their 3 days free trial. After humanizing it, and subscribing, I used their other service which is to detect AI, and it detected 100% ai, so I did it many times again, and the result was always 100% ai. After that, I wanted to cancel my subscription, I went and sent them an email as they guided. To my surprise, they never answered, 4 days have passed and I am charged 39$, because my 3 days free trial expired and was enrolled in the normal subscription, which I demanded for 3 days straight to cancel. Luckily my card is empty so they couldnt take more money. The funny part is that they tried to take 10$ for no reason after they couldnt take 39$. They know that what they are providing is utterly useless and they are openly scamming people. DO NOT SUB
26 mars 2026
Avis spontané
Réponse : Refinely
We are really sorry to hear that you have issues with our service. Unfortunately, due to the high workload, the responses might be slightly delayed. All customers' requests are usually processed instantly; however, when you send an email, the system automatically asks you to provide feedback regarding the cancellation and about the service in general. We suppose that you did not answer that email; therefore, we did not receive your request. We sincerely apologise for that.
Additionally, we'd like to emphasise that there might be many reasons why your work was still flagged as AI after the huminization process. To investigate this matter, we need you to send the evidence or the original work to our email.
Unfortunately, we couldn’t locate your account in our system due to insufficient information. Please contact us via email so we can find your account and process a refund for the unexpected charges — support@refinely.io. Best regards!
Terrible experience
Terrible experience! I wrote over 10 mails to cancel a subscription I never ordered in the first place. If you login on the website it says I have a subscription for 39 euros a month. They took over 100 euros from my credit card in the last 3 weeks. I will seek help from a lawyer
26 mars 2026
Avis spontané
Réponse : Refinely
Thank you for your feedback, and we sincerely apologise for the inconvenience. Please note that all customer requests are typically processed immediately. However, when an email is sent, the system automatically requests feedback regarding the cancellation and the service overall. It appears that this email may not have been answered, and as a result, we did not receive your request.
We’re sorry, but we weren’t able to identify your account in the system because we don’t have enough details. Kindly reach out to us at support@refinely.io so we can locate your account and assist with the refund. Best regards!
SCAM!!!
SCAM!!!
Niemals dieser Seite vertrauen, es wird mehr Geld abgebucht als angegeben, außerdem wird Geld ohne Autorisierung abgebucht und auf E-mails wird nicht geantwortet!
25 mars 2026
Avis spontané
Réponse : Refinely
Es tut uns sehr leid, dass Ihnen dieses Problem entstanden ist. Zur Erinnerung: Alle Abonnements verlängern sich automatisch, sofern sie nicht vorher gekündigt werden. Diese Information wurde Ihnen auf der Checkout-Seite angezeigt und war auch in der Bestätigungs-E-Mail enthalten, die Sie nach dem Kauf erhalten haben.
Leider konnten wir Ihr Konto aufgrund fehlender Informationen nicht in unserem System finden. Wir bitten Sie daher, uns per E-Mail zu kontaktieren, damit wir Ihr Konto finden und Ihnen die unerwarteten Gebühren erstatten können: support@refinely.io. Mit freundlichen Grüßen!
functionality
functionality : zero !!!
but they just charge you 40 euro for nothing !!!
17 mars 2026
Avis spontané
Réponse : Refinely
We regret to hear about your dissatisfaction. The subscription you purchased is set to auto-renew unless cancelled prior to the renewal date. This was indicated both during checkout and in the confirmation email sent right after your transaction.
Please be informed that the service works perfectly fine. If you need assistance on how to use it or how to log in to your premium account, we'll be happy to help you with that.
Unfortunately, we couldn’t find any matching account in our system based on the information provided. Please email us at support@refinely.io so we can locate your account and issue a refund for the unrecognised charges. Best regards!
Warning: Unauthorized billing and ignored cancellation
I signed up for a 3-day trial and canceled my subscription immediately. Despite this, Refinely charged me for the trial, the first full month, ALL while they told me that they canceled my subscription.
This is a clear case of deceptive billing and a violation of ROSCA (Restore Online Shoppers’ Confidence Act). I have tried to resolve this with support, but they have not refunded the unauthorized charges. I am requesting an immediate refund to avoid a formal bank chargeback and a report to the FTC.
20 mars 2026
Avis spontané
Réponse : Refinely
We’re sorry to hear about your unpleasant experience. Please keep in mind that the subscription is set to renew automatically unless cancelled beforehand. This information appeared both on the checkout screen and in the confirmation email sent right after your purchase.
To cancel your subscription, contact the customer support representative. If you did not do it, your subscription was not canceled. We apologize for that.
At this time, we’re unable to locate your account due to limited information. To help us resolve this and proceed with a refund for the unexpected charges, please contact us at support@refinely.io. Best regards!
STAY AWAY!
I signed up for this platform to test whether it's suitable for my needs as a moderator when marking my students' papers.
I cancelled within 2 hours of sign-up because the platform did not meet my expectations. On the contrary, when I tested it, it "refined" my own written work into 100% AI-generated work.
I requested a refund but was denied under their Terms and Conditions.
As a consumer, I am protected under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK) as well as the EU Consumer Rights Directive (2011/83/EU), which provides a 14-day cooling-off period for online purchases, including digital services. These rights cannot be waived by Terms of Use unless there has been clear, informed consent to waive the right of withdrawal and full performance of the service has begun.
I will proceed to escalate the matter through my payment provider (chargeback), as well as report this as a potential abuse of consumer rights to relevant consumer protection bodies and appropriate online business and regulatory forums.
UPDATE:
I received their feedback saying the following:
"We apologise for any confusion. Please note that content may be flagged as AI-generated for various reasons, including writing style patterns, vocabulary consistency, and sentence structure. Current detection tools rely on probabilistic models and are not always fully accurate. Additionally, different platforms use different algorithms, which is why results and percentage scores may vary.
We were unable to find your account in our system with the details available. Please get in touch with us via email at support AT refinely.io so we can identify your account and assist with the refund. Best regards!"
I have a principal problem with this horrible response.
I have been in contact with them via the support email they suggested from the start (specifically Alina), and I was told they would not refund me.
So their solution is to send me back and forth in the same loop of communications?
This company is a scam, and I urge people not to make the same mistake. Just take a look at the rest of their reviews. Says the same thing.
18 mars 2026
Avis spontané
Réponse : Refinely
We apologise for any confusion. Please note that content may be flagged as AI-generated for various reasons, including writing style patterns, vocabulary consistency, and sentence structure. Current detection tools rely on probabilistic models and are not always fully accurate. Additionally, different platforms use different algorithms, which is why results and percentage scores may vary.
We were unable to find your account in our system with the details available. Please get in touch with us via email at support@refinely.io so we can identify your account and assist with the refund. Best regards!
STAY AWAY
STAY AWAY!
I noticed a £6.21 charge on my account, and my bank subsequently blocked a further attempted charge of $39.99 due to suspicious activity. Looking at your Trustpilot reviews, it is clear that many others have had similarly terrible experiences, which is absolutely disgusting.
18 mars 2026
Avis spontané
Réponse : Refinely
We are deeply sorry to hear about your negative experience. As we can see, you paid for the trial premium plan ($2.99), and you also upgraded your subscription with a special offer for $5.00, which allows you to use the service for 20 thousand more words.
Additionally, we'd like to emphasize that the subscription auto-renews if it is not cancelled beforehand. The information about it was displayed on the checkout page and in the confirmation email, which was sent after the purchase.
However, the payment for $39.99 was declined. We apologize for the misunderstanding.
We managed to locate your account in the system. We refunded your charge in full and cancelled your subscription. Please let us know if you require any additional assistance. We'll be happy to assist you. Best wishes!
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