Thank goodness for great customer service and kind people. Our delivery never arrived and while we struggled to figure out where the mixup was, the refrigerator filter store stepped up to the plate a... Voir plus
L'entreprise a répondu
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This replacement filter for the LG LT600P made a noticeable difference right away. The water tastes clean, fresh, and has no chlorine smell. It was super easy to install and fit perfectly in our fridg... Voir plus
L'entreprise a répondu
The Samsung filters we ordered were NOT genuine. Scanning the QR code revealed that the same QR code had been scanned 5,000+ times before indicating that it was a fake. The water from these filters ta... Voir plus
DO NOT BUY NEITHER TRUST! ABSOLUTELY SCAM! I bought 4 filters for my LG Refrigerator and none of them work though the label/ description and the model looks exactly same but it’s FAKE!! Absolutely... Voir plus
3,9
Bien
132 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Delivery on time as expected.
14 novembre 2022
Great amount of filters for the price
25 avril 2023
Purchased 2 "Genuine" Samsung filters…
Purchased 2 "Genuine" Samsung filters for my refrigerator. There is nothing Genuine about them. They are definitely fake and leak. Don't waste your money!
12 mars 2023
Avis spontané
Réponse de Refrigerator Filter Store
Dear reviewer and all who read this!
Please be advised that used a Trustpilot "request more information" option, and we asked for this reviewer’s full name, email address, phone number, and order details, so we could identify their order.
Unfortunately, the reviewer didn’t respond to the request.
If the customer contacts us about the matter, we will gladly provide them with all the necessary information for getting a replacement or a full refund.
Regards,
Refrigerator Filter Store Team
DO NOT BUY NEITHER TRUST!
DO NOT BUY NEITHER TRUST!
ABSOLUTELY SCAM!
I bought 4 filters for my LG Refrigerator and none of them work though the label/ description and the model looks exactly same but it’s FAKE!! Absolutely garbage!
Will any company operate with unclaimed profile and genuine authenticity? Yes this one does JUST TO DECEIVE AND FOOL THE CUSTOMERS!
2 mars 2023
Avis spontané
Don't be fooled-- The filters are not genuine
They do indeed sell counterfeit refrigerator water filters. I should have known better from the much lower than market rate prices. Oh well, fool me once...
17 février 2023
Avis spontané
Filter lacks authentication code although has same label! Leaking filter!
This is the review I post to their website but clearly they wont show it to other people:
It is so funny that you sent this review e-mail on the day I had to buy new filters for my Samsung fridge although I bought 3 filters through your website 2 weeks ago. The filters you sent looks like they have same label with the original however they lack the authentication tag. I initially thought it will not be a problem however although I properly install the filters they were constantly leaking water. I am saying day because I have already tried all the filters you sent and they all had leakage slowly all day long! I bought a new original one today, which was twice more expensive than the ones you sell, and somehow it does not have any leak whatsoever. Unfortunately I wasted my money with hopes that I will get a cheaper filter. I did not think That I am buying a fake product. I will put this review to the other platforms as well, obviously you wont show it on your website. You have to stop this scam, even if you are making money with this sort of tricks, I dont think you will have peace with that money!
31 août 2022
Avis spontané
Avoid this site
I ordered a 3 pack of Samsung refrigerator Water filters. They were advertised as original OEM filters. Upon receipt, I inspected for authenticity and discovered they were missing a magnet in the box and a removable sticker that when removed and placed over the magnet will show green lines. These filters are counterfeits. I have requested a return label and refund and have not heard back as of posting this. I would avoid this site unless you are looking for knock off filters. You will also also be charged a foreign transaction fee even though their address is listed as Texas
23 avril 2022
Avis spontané
Réponse de Refrigerator Filter Store
Hello Jim!
Having noticed your honest feedback, we would like to express our deepest gratitude for sharing your experience. We are really sorry that your experience was not the best one and we would like to assure you that we do care about our customers. We see that we issued you a full refund for your order on May 5, 2022. We are also sorry for charging you with the mentioned fee. We have solved that problem in our payment system and reimbursed you for the amount we overcharged you.
Having shared your experience, you have compelled us to improve the quality of our products. And now we are happy to inform you that after a thorough check of all our stock, we have changed our supplier and removed all the items that failed to meet our highest standards.
On top of that, as a token of appreciation, we would really like to send you 2 new filters for free to the address you provided on our website. If you would like us to send it to any other address, reach us out via e-mail at contact@refrigeratorfilterstore.com indicating the desired address.
After you receive it and if you are happy with the quality of the products, we would really appreciate it if you share your experience by updating your review or removing it.
We rely on your help to let people know that we have addressed the issue and improved our service.
Regards,
Refrigerator Filter Store Team
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