Regalcollective Avis 

210
TrustScore 4.5 sur 5

4,3

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Been looking for a ring similar to one someone bought for me and finally found this site and decided to give them a chance and I'm sure glad I did! It was beautifully crafted, of great quality, and sh... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Everything about this purchase was amazing. Customer service is responsive and timely. Communication is open and they do what they say they will. Product arrived before expected. And let me tell you…t... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The custom bracelets are beautiful! If you order 3 bracelets, the third one is free. I didn't understand that and only ordered 2 bracelets, thinking the third one would be made for free. I was mistak... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

My husband purchased two bracelets for me for our 50th wedding anniversary. The first is fine. He then ordered one with my grandkids names, “Evelyn, Beckett, and Lowen”. It arrived and I loved it, unt... Voir plus

L'entreprise a répondu

À propos de l'entreprise

Informations provenant de diverses sources externes

Necklaces, Bracelets, Body jewelry, & Earrings. Bringing luxury and style at affordable prices. jewelry to live in, perfect for every woman.


Coordonnées de contact

4,3

Excellent

TrustScore 4.5 sur 5

210 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 75 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,3

Tous les avis

(210)

177 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Great customer service

Great customer service!

I mistakingly entered the wrong delivery address on my order. I reached out to customer service and they responded the next day. They were very gracious and trying to help me investigate the matter. Unfortunately, I was unable to recover the package. Because I purchased shipping insurance, they re-shipped my order with no hassle. In fact, they initiated the re-order without me asking and sent a tracking confirmation to my email. I appreciate their fast response because the gifts were for special events. I love small family businesses!! they always add a special touch!

21 mars 2026
Avis spontané
Noté 4 sur 5 étoiles

Good product.

Shipping took forever. But they do warn you. The product came and was as advertised.

7 février 2026
Avis spontané
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Réponse de Regalcollective

Hello TL,

Thank you for your review!

We’re so glad to hear that you loved your custom piece as much as we enjoyed making it for you.

Please note that custom items do require additional time to process. This ensures all details are precise and meet our high-quality standards before shipping, as each custom piece is carefully handcrafted.

Thank you for supporting our small family business and for choosing Regal Collective!

Team Regal Collective

Noté 5 sur 5 étoiles

This company is amazing

This company is amazing, great communication and they always give that personal touch. The Jewellery I have bought has been so superior in quality than other retailers I have used. I wouldn’t hesitate to buy from them again.
Thank you so much for yet another beautiful necklace that I have just received.

13 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

The bracelet I ordered was beautiful

The bracelet I ordered was beautiful. Customer service representatives very helpful. There was a little discrepancy with delivery and they handled everything perfectly. I would definitely order again from this company without a doubt.

10 mars 2026
Avis spontané
Noté 1 sur 5 étoiles

Still waiting 4 weeks after order placed!!

I ordered a personalised name bracelet for a present in 2nd February now 4 weeks later and no email to advise any update! Emailed company to enquire when my order would be sent to receive no reply!! No contact number to call this company….unhappy customer as taken the money and still no goods. Looks like a dispute will need to be raised with my bank to get money back!!

2 février 2026
Avis spontané
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Réponse de Regalcollective

Hi Claire,

Thank you for sharing your feedback.

Our team has been in contact and has provided updates via email regarding your order. We can also confirm that your personalized bracelet has been successfully delivered to the shipping address provided.

As each piece is handcrafted and custom-made, it does require a processing time of approximately 2–4 weeks to ensure the highest quality finish.

If you need any further assistance, please feel free to reach out to us — we’re always happy to help.

Thank you for supporting our small family business.

Warm regards,
Team Regal Collective

Noté 3 sur 5 étoiles

So far...

So far, this is taking forever. I gave it 3 stars cuz I haven't received it yet, after 4 weeks. Amazon , and everyone else, should be obligated to say where every business is shipping from. It is maddening!

1 mars 2026
Avis spontané
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Réponse de Regalcollective

Hi Carol,

Thank you so much for your feedback. We completely understand how frustrating it can feel to wait for an order, especially when you’re looking forward to receiving it.

Your order is currently in production in final stage of processing and is expected to be shipped shortly.

As stated on our shipping policy: Please note: Made to Order Jewelry requires 2–4 weeks production + Shipping time. This could be longer, depending on public holidays and high demand.

Please note that custom items take additional time to process. This ensures that all details are precise and meet our high-quality standards before being shipped.

Our shipping policy also clearly states where items are shipped from, and this information is available on our website for full transparency.

We truly appreciate your patience and understanding. Thank you for supporting our small family business — We hope you love your jewelry once you receive it.

Team Regal Collective

Noté 1 sur 5 étoiles

I wrote a review about not receiving…

I wrote a review about not receiving the necklace I ordered over 3 months ago. They claim my shipping address is incorrect and the courier could not deliver. I confirmed my shipping address with them and they told me it was still incorrect. Now they are asking me to take down my review. No way!

27 février 2026
Avis spontané
Noté 1 sur 5 étoiles

Do NOT buy from this company

Do NOT buy from this company. I ordered in November and I still have not received my order 3 months later. I have emailed back and forth with them and all I keep getting are excuses! 24 emails later and this was the response I got this morning. Asking me to be patient? I have been patient. I gave you my $, you failed to deliver a Christmas gift, and 3 months later I still do not have my items. I have been told they shipped a new order. I have been told I was issued a store credit. None of these things are true. SCAM COMPANY!!

18 février 2026
Avis spontané
Noté 1 sur 5 étoiles

Ordered never arrived after 2 months of waiting

Ordered two necklaces just before Christmas, so around the second week of December. I received an out for delivery notification beginning of January. The package never arrived. I reached out to the company second week of January to see where my package was. They said it was unable to be delivered due to not having an access code. My building does not require a code and does not have any gate to access. So after re-confirming the address, they said they were going to ship out another one asap. So I waited yet again, but never received any sort of confirmation of shipment. Two weeks go by and I never received my package. I reached out a third time and they said they would ship it out again. A week goes by and still nothing. I reached out a fourth time demanding a refund and there was silence. After I disputed the charge with my cc company, I finally heard back from the company and they refunded the money.
I’m very disappointed with this company. They kept claiming that my package was undeliverable, but in the last 2 weeks I have ordered from other companies through Etsy and received my packages with no issues. Would never order from this company again.

15 février 2026
Avis spontané
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Réponse de Regalcollective

Hello Tammy,

We’re truly sorry to hear about your experience!

After reviewing your order, we can confirm that it was processed and shipped promptly on our end. Unfortunately, the delivery was marked as failed by the carrier due to an incomplete shipping address, specifically no unit number being provided at the time the order was placed.

As outlined in our shipping policies prior to checkout, customers are responsible for ensuring that the full and correct shipping address — including any apartment or unit numbers — is entered when placing an order. Incomplete address details can result in failed delivery attempts by the carrier, which are unfortunately outside of our control once the package has shipped.

Our team has reached out to you via email to help resolve this matter and provide further clarification. We are always happy to assist and do our best to find a solution.

Thank you for supporting our small family business.

Kind regards,
Regal Collective Team

Noté 5 sur 5 étoiles

I got my necklace for Christmas 2025…

I got my necklace for Christmas 2025 and I have worn it everyday since! I have received compliments on how pretty it is. I love it. I sleep in it and shower with it. It still looks great. Highly recommend.

10 février 2026
Avis spontané
Noté 1 sur 5 étoiles

I wouldnt even give them a one star

I wouldnt even give them a one star. I ordered some pretty earrings (bows) early December. Despite tracking from China and excuses they only just arrived in time for a Christmas gift around the 24th. They were the worst thing I've ever seen. Nothing like the Instagram photo. Too small to actually fit in the ear. Cannot tell that they are pretty bow in the image online. Messaged then a few times and finally got a reply 8 Feb (from December) to say they were the same measurements as advertised and no refund could be issued. I feel scammed Please do not waste your hard earned money on this Company. It will just end in disappointment especially if it is a gift.

8 février 2026
Avis spontané
Logo de Regalcollective

Réponse de Regalcollective

Hello Sarah,

Thank you for taking the time to share your feedback.

First, we would like to clarify our communication timeline. All emails received were responded to within our standard response window of 48–72 hours, with our most recent reply sent on January 13th. We sincerely apologise if there was any confusion regarding this, but please be assured that your messages were not ignored at any point.

We are genuinely sorry that the earrings did not meet your expectations. We understand how disappointing it can feel to receive an item that differs from what you had envisioned, particularly when it was purchased as a gift. While the measurements listed on our product page are accurate and the item was manufactured accordingly, we recognise that perception can vary when viewing products online. As earrings are considered a hygiene-sensitive item, they fall under our final sale policy for sanitary reasons and are not eligible for return as stated on our refund policy.

Regarding shipment origin, as clearly outlined in our Shipping Policy, Regal Collective works with multiple fulfillment partners and warehouses across North America, Europe, and Asia to ensure product availability and efficient delivery. Orders are dispatched from the warehouse where the specific item is in stock at the time of purchase, which means shipping origins may vary. This information is provided transparently on our website prior to checkout.

Please feel free to reach out to our team directly if you require any further assistance — we are always here to help.

Thank you for supporting our small family business.

Sincerely,
Regal Collective Team

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