Regus - Barking, Jhumat House Avis 11

Excellent Customer Service at your venues. Very helpful with excellent facilities, well maintained.

Front Desk Service is excellent

Worst Experience Ever Extremely Disappointing Head Office Management

After being a loyal customer for over 10 years at Regus Barking and paying rent without a single delay, I am extremely disappointed with how we have been treated.

Over the years, we faced numerous issues in the building. The air conditioning rarely worked properly, the car park was often full of rubbish, and there were mice in the building which even resulted in damage to our vehicle’s ABS system. Despite all of this, we never asked the Barking centre team for any compensation, as they were always helpful and supportive.

However, the real issue lies with the back office/head office management.

In July 2025, we formally terminated our one office agreement with proper notice. All outstanding dues were cleared as usual. We were informed that our deposit refund was being processed and would be refunded within one month.

Three months later, we were told the refund request had been rejected and that we would need to complete a manual refund form. We completed and submitted the form immediately on priority. Then after another month, we were told a new form was required with a signature.

There is no direct way to contact the back office no proper email communication, no accountability, and no transparency. The delay and lack of professionalism is completely unacceptable.

This review is not about the centre team at Barking they have always tried to help. This is entirely about the head office management, who clearly do not value long term customers.

After over a decade of loyalty and prompt payments, this is how customers are treated. They do not even deserve one star for the service being provided.

Extremely disappointing experience.

I am writing to formally express my deep dissatisfaction and serious concern regarding your continued failure to refund the retainer fee of £3,000 to Black Horse Care Ltd (Acct 13146962) which was duly paid as part of the tenancy agreement with your office. This amount was contractually agreed to be refunded upon termination of the lease, subject to standard conditions, all of which have been met on our part.

Despite multiple communications and assurances, no refund has been issued, this is in direct breach of the tenancy terms therefore there must be consequences. Furthermore, the unjustified delay is now resulting in unnecessary administrative and financial burdens, including accruing charges, which we hold REGUS entirely responsible for.

This lack of action reflects gross negligence and disregard for basic contractual and professional obligations. Regus, your excuses are totally baseless.

I’m the director of Black Horse Care Limited and had an office at Regus Jhumat House, Barking – Office 210. My agreement ended months ago, and to this day, Regus has failed to refund my £2,536.20 deposit.

This issue relates to Account Number: 13146962.

Timeline of Events:

Agreement ended – refund was due within 30 days under Regus’s own policy.

After being ignored, I posted a review. Only then did someone contact me and claim the refund was processed on 1 July.

No money arrived. Then they admitted the refund failed, and promised it would be reprocessed in their 21 July payment run.

It’s now [22nd July 2025] and I still have no refund, no update, and no accountability.

🚩 This is more than poor service — it’s negligent and borderline fraudulent.

Regus made false claims about payment status.

Failed twice to return funds they contractually owe.

Repeated delays and silence unless chased publicly.

No urgency from billing or management despite clear breach.

I am now preparing to take legal action and file complaints with Trading Standards, FCA, and relevant business watchdogs.

⚠️ WARNING: Avoid Regus.

If you value your time, money, or sanity — do not trust them with your deposit. This company has shown me nothing but delay, dishonesty, and poor internal systems.

Regus: this is your final chance to resolve this before formal action.

This company is a well-presented trickery and is best avoided. We booked an office at their Barking Jhumat House site and faced issues with their heating systems throughout our six-month tenure. It was particularly hard during the winter months. There was no will to resolve it as the staff said it is an 'ongoing issue'. Their charges are quite high but the standards they offer do not measure up. The staff while helpful at times can be rude too. So, we decided to move out. The worst part is even after moving out they have not paid back our deposit of over £1000 despite making repeated requests and following all of their procedures on their app. Whilst we fight to get back our own money, we can't help thinking it was not worth it at all.
By
UK Said Care Ltd., UK

I had one day long meeting and booked a office space at Regus (Barking, London). It was a quite place and got an internet connection without any interruption. It was a great place for any meeting and office. I strongly recccommend someone to book the Regus. Thanks

These people are absolute scammers. Please do not do with these bloody people. They do not provide any support and are interested only emptying your pockets. There is absolutely no customer support, no telephone line to talk to. They keep on adding penalties and charges to your account and do not even care to listen to your problems. Absolute scamsters. Please do not do business with them.

Just an update as on 05/Jan/2024: As I claimed these are blood suckers and do not care for the customer. I had to clear their fees from my personal money to avoid bankruptcy, Regus never were sincere about the service they provide but always wanted to charge penalties and late payment fees. Small and medium companies, please do not go with them. Thats because you end up ripped-off your personal and hard earned money. Big companies can afford these leeches because big companies invest the money they borrow from public. Its not their money but money they borrow from stock market. If business goes well, they pay stake holders but if business ends up in losses, they just withdraw and close the company. Regus wants only that kind of companies who are ready to pay whatever they are charged.