Relr Avis 468

Placed an order 30 sept for kym bodysuit and skort. I didn't receive the skort until mid november and have not received the kym bodysuit to date! I have been understanding but now the bodysuit has been put on sale and yet i paid full price for it and have not received it. How can the item be put on sale when they can't fulfil existing orders. All commucations have stopped. I have emailed multiple times in December and not received a response.

Ordered on 10th December. Now 26th and I havnt received my order, no dispatch confirmation yet and no reply to any of my emails.

There was a bit of a delay with my order due to black friday etc, but the customer service was great and I love my new clothes!

The quality of the clothing is excellent. I had an issue with the delivery of my order and another item was sent out with next day delivery - great customer service.

Order placed 2nd December and still not received as of the 22nd. I have emailed 3 times without reply and there is no way to contact on social media as they have turned comments etc off. So no idea what is going on.

Terrible customer service, still posting on socials about if you order now it’ll come in time for Christmas. However numerous customers, including myself, waiting for orders from over three weeks ago, I just would like a refund now as ordered for an event. No replies to four emails, have limited comments on IG and ignoring comments on Facebook and TikTok and still advertising. Very frustrating to say the least and now over £100 out of pocket as not a cheap brand.

I really love this brand, I had a few issues with communication and delivery however the team were super supportive and ensured my order was sent out in time for my holiday.

My order was beautiful as always with amazing quality. After three children I feel so supported and confident in their bodysuits and swimwear.

Thank you again

Rosie

Placed an order on 10th Dec, no dispatch to date, no update despite sending several emails and messages! Never purchased from these before, won’t be again after this, customer service is poor!!

Really disappointed with RELR. I ordered on 29th November and I still haven't received my order. I have emailed on 3 separate occasions, tried to comment on Insta (comments disabled), and left an Insta message. I got an email reply back on Monday saying that my order has been dispatched, when it hasn't, EVRI tracking is still saying that they're expecting the parcel as of 10th Dec. In the email, the customer service rep has said that they've lost a key member of the team. I'm not sure if this means bereavement or that someone has moved on to another job, it wasn't entirely clear. Whilst absolutely will give grace in these circumstances, this has been an ongoing issue even before their Black Friday sale. I hate having to write reviews like this because I love their ethos and celebration of all bodies. But I cannot in good faith recommend this RELR to anyone based on the really poor customer experience, in particular lack of clear communication, misleading delivery timeframes, inability to ask for a refund, and overall lack of clarity.

Disappointing experience from the Black Friday sale with similar issues to other reviewers below. I’m happy to wait a week for dispatch from a small business, especially during a busy period, however I’ve had no email updates, still no dispatch 2.5 weeks later and can’t get a response or update from the company despite ordering £170 worth of items. I usually love the quality and style of their clothes however I’ve made multiple orders previously and had various issues on each (wrong items received, no refunds issued on returned items) so this will be my last time ordering from RELR sadly.

I ordered with them 20 days ago, and I asked several times via email any update about my order.
Unfortunately they are not even able to respond or give any information or potentially refund. It’s a disappointing experience and don’t recommend.
Ignore your clients is not a good way.

The dresses and leggings I have bought are all absolutely superb in both quality and fit.

Seems like so many other people are having the same issue from Black Friday purchases. Sent multiple emails regarding my order, just to be ignored :( tried to DM on instagram and of course they don’t monitor their DMs, and you can’t comment on their posts as they’ve turned off comments. Only update ive had is from Evri saying they’re expecting my parcel, this was a week ago and nothing else. Really need to work on their customer service skills, I’ve spent £120 on clothing and just getting ignored. Will be raising a dispute with my bank. Not good enough.

The item I ordered was in a Black Friday sale which meant I could get the item at a lower price which was amazing. I was informed that Black Friday items may be slower in shipping due to the volume of orders however, it was shipped so quickly and arrived in time for my work Christmas party which I was thrilled about. The item is great quality and fit perfectly for my curves.

Really quick delivery.
Very impressed with the quality of the dress it really did have a shape wear feel and held you in in all the right places.

These clothes are so great! I own quite a few now because everything I've ordered fits really well & is super flattering for me as a mid-size (12-14) girl.
They are super wearable because they are such great 'core pieces' you can build cute outfits around, and the material feels good quality, not thin like lots of the other options out there.

Love my red dress. Arrived just in time for Christmas!

I really wanted to like RERL, but the service was genuinely awful.

I understand they’re a start-up business, however it took over a month for my order to arrive (i realise from previous reviews ive been quite lucky with that) with zero communication about dispatch. No updates, a brief response to my email to state they had a black friday backlog and would send next day when it was ready, which tbf they did do but they didnt send a dispatch note, it just turned up 🤣.

When the order finally arrived, one item was missing, so now I’m expecting to wait months again just to get a refund. The whole process has been incredibly frustrating and poorly handled.

The only positive is that the clothes themselves are lovely quality, which makes this even more disappointing. Unfortunately, good products don’t make up for shocking customer service.

I wouldn’t recommend ordering until the business has grown and has the capacity to offer a basic, reliable level of service.

This is not easy to write as the clothing is very high quality and I love every collection that is brought out, the issue is the last 2 orders I have made I didn't receive. I ordered £300+ worth of clothing from the autumn collection with specific events planned 3+ weeks later to wear the items. None of it arrived and had to cancel the orders. Similarly, the christmas collection launched on black Friday, another order made for items to wear over the Christmas period. It's now 14th Dec and none of it has arrived. The events have been and gone. The effort the brand makes designing these incredible pieces is completely let down by the logistics and like others I have had no reply to any of my emails asking if my black Friday order is going to arrive. Not good enough, especially with the high price point of the items. I also have paid 2 years in a row for their inner circle program but if the order never get here, what's the point!

Unfortunately similar to other reviews, I’m still waiting for my order from 28 Nov, was advised to wait 3-5 working days for dispatch, and whilst I got an email from Evri to say it has been dispatched 10 Dec, there’s been no progress on that and no response to my email from RELR. It’s a shame because the quality is great but it’s a premium price and I feel really frustrated at the poor communication and sadly my items are unlikely to arrive for Christmas parties. I’m disappointed that I chose to spend my money on RELR in Black Friday when I could’ve spent it elsewhere.