remedyliquor.com Avis 

Called them couple times about detail of current promo. Also sent email about the same question. But no response. It's impossible to get to life person for internet orders

Recently placed a large order, prior to reading some of the negative reviews. So was a little nervous with what would happen. After three business days I was notified that a partial shipment was being sent out and the remainder were still being prepared. The initial shipment was about a third of my total order and was being shipped from one of their stores closer to my area. So that was the first positive thing that there was no additional shipping costs and they were sending out what was immediately available.

Received the first shipment and the packaging (individual, plastic suitcase-like wrapping) was superb, and the products were as described with no damage. Today, received the remainder of my order, with the same exceptional packaging. No complaints…thank you Remedy Liquor.

Top shelf booze at low shelf prices! Complaints on here seem to be about breakage, slow shipping and communication. I paid $2.25 for Package Protection - all came PERFECTLY. I paid $174, including S&H, and saved $105 on same bottles local! VERY VERY pleased! My only complaint; it took 2 weeks to arrive. The FedEx tracking # provided was wrong (so I logged into my FedEx account for correct #). No way to SPEAK to them. Listed phone number is only a message "please email". Will I continue to buy from Remedy? - ABSOLUTELY!!!

Recently, I placed an online order with Remedy Liquors, including several bottles of tequila. Upon arrival, I discovered that one of the bottles a Clase Azul was leaking inside the package. While the seal was partially intact, the cap was visibly rusted on the inside, and the bottle was covered in a brown liquid that did not resemble tequila.

I immediately contacted Remedy Liquors to report the issue, providing photos as evidence. Their response was disappointing they offered only a $10 credit and refused to issue a refund or replace the damaged bottle unless I shipped it back. Given that the bottle was actively leaking, this request was both impractical and unreasonable.

I also had witnesses present when I opened the package who can verify the condition of the bottle. Despite this, Remedy Liquors declined to take responsibility for the defective product.

As a serious collector of fine spirits, I expect better service from a retailer specializing in premium liquors. Remedy Liquors' handling of this situation was unacceptable, and as a result, they have lost not only my business but also that of my friends.

Bought Remy Martin XO cognac several times Fast no hassle shipping 100% satisfied

this is a scam business . i ordered a bottle of champagne from them they took weeks and did not ship and at rhe end charged me 12 dollars restocking fee. they are im the business of ripping customers off.. pretty simple advertise alcohol prices online . people pay you money . delay shipping a long time untill customer is frustrated and then charge them 12 dollars re stocking fee great plan to make 12 dollars for free and do nothing.

Ordered 4 bottles of tequila through Flaviar and received the wrong bottles . Flaviar customer service was very helpful and responsive as they communicated to the vendor (Remedy LC) to resolve the issue. Remedy initially came back stating I was sent the correct bottles. I supplied photos of what was delivered vs what I ordered from the website, confirmation pages, emails. Weeks went by and still no resolve from Remedy. All I wanted was to exchange what I received and get the correct bottles I ordered. In the end Flaviar just refunded my money and supplied me with a return label for the incorrect bottles. What a hassle and still don't have the product I ordered. Don't get why they couldn't just send me the correct bottles, as they are currently still being offered on both Flaviar's and Remedy's websites. Doesn't make sense to me. I have since placed an order with Sip Tequila, I will see how it goes this time around.

I had high expectations from Remedy Liquor as a long-time customer, but my recent experience has been extremely disappointing. I ordered a collectible, high-value bottle priced at $250 and even paid a 15% markup for their "package protection" to ensure it would arrive safely. However, when the package arrived, the bottle’s seal was broken, raising serious concerns about its authenticity, integrity, and whether it had been tampered with.

I immediately contacted Remedy Liquor with photos of the damaged product, requesting a replacement or resolution. Not only did they fail to respond to multiple follow-ups, but when I referred to the package protection, they stated that the protection doesn’t cover this kind of issue. This makes their so-called "protection" fee feel like an unnecessary and misleading expense.

To make matters worse, the same product is now listed on their website for $180. This highlights that resolving the issue would have been a minimal cost to them, but they chose to ignore a loyal customer.

For anyone considering purchasing collectible or expensive items from Remedy Liquor, I strongly recommend thinking twice. The lack of proper packaging, accountability, and customer support makes this a risky choice. Paying extra for package protection is pointless if it doesn’t even cover issues like this.

I will be filing a complaint with the Better Business Bureau (BBB) and have already disputed the charge with my credit card company. A business that fails to stand by its promises and ignores legitimate customer concerns does not deserve the trust of its clientele. Proceed with caution, especially for high-value purchases.

I had an online order more than 2 months now. They took my $$$ but never sent it. I called 2 times and each time I was told that it will be shipped. That never happened.
I call again today but no one answered.

It took nearly a month for them to complete my order. No luck reaching “customer service” by phone (despite being on hold in the queue for literally three hours before being hung up on), and no reply by email. My order fianally arrived—long after I sent a request to cancel it and long after it was way too late to give it as the gifts the items were intended to be. Horrible.

Beware of this scams company, I ordered some liquor for new year party, after 8 days without any response from the company I tried to cancel my order and they responded with 5% restocking fee when they didn’t even shipped my order yet, never buy from them again, don’t buy from them save yourself some headache

Item was received in a damaged condition, as evidenced by the attached images, indicating that the damage did not occur during shipping. Remedy Liquor's knowingly sent out goods that were already damaged. The damage to the boxes and labels was not a result of the shipping process. The box was compromised by Remedy Liquor's and its staff, and it was sold to an unaware customer under misleading circumstances.

Remedy Liquor's customer service number, (818) 495-9998, is currently non-functional, leaving customers without assistance. The ongoing email exchanges suggest that the vendor is intentionally selling defective products.

Remedy Liquor's is refusing to take any responsibility for shipping damaged goods.

I have placed many orders over the years without issues. The most recent two boxes that I received looked like a 2 year old packed it with whatever was lying around the warehouse. One bottle leaked. The company said they would not stand behind it because I did not purchase the extra insurance from them. I replied that by not buying their optional insurance I should not get insufficient quality in packaging. They would not reply to me after several requests. After buying thousands of dollars from them over the last few years I would have thought there would be better customer service. I placed another order around the same time from Sip Tequila and the packaging was outstanding. No leaks. Unfortunately I will not by from Remedy again. To save a dollar on a bottle vs. others and get such poor packaging and customer service is not worth it.

I placed an order. The tracking number they sent showed the order never left California, and Remedy even said the package was delivered, but it was not. They later said the package had been damaged while in transit, and they had to wait to receive it back from Fedex. They never sent out the order, and they have not refunded my money.

We experienced extremely poor service! We purchased a bottle of cognac as a birthday gift for a friend, but it was never delivered. FedEx claimed that someone signed for it, but the name was clearly fake, suggesting the parcel was stolen. Despite paying a significant amount for insurance and delivery, Remedy refused to assist, stating that FedEx had delivered the parcel. Our interaction with Remedy's support was extremely unpleasant, and we will never buy from this store again. While the lost money is frustrating, it's the undelivered gift for our friend that truly disappoints us.

On line ads advertise free shipping and pal pal payment they would not honor either they seem to be a scam company I tried to include photos of their ads but couldn’t find way to transfer photo to this review

Awful company. Do not buy the insurance. They will not honor it.

They sent me an empty bottle of Bulleit Rye in a group of 4 bottles. There were not signs of leakage on box. They shipped it empty. The price was great, but now I know why. They keep some of the product for themselves. They claimed to file insurance claim, but never did. AVOID THESE SCAMMERS.

I placed an order for 4 bottles of Cognac July 16, they shipped them via UPS and required a signature. All other UPS orders to my building never had an issue but this time UPS claimed 1st, they could not enter the building because of the security code; I called and provided them with the code. Next time UPS said it would deliver between 10:15am and 1:15pm, at 1:30pm they changed the time to "by 7:00pm" so I could not be there. Next attempt same thing, first between 10:15am and 1:15pm, at 1:30 they again changed the time; once more I made plans based on the initial delivery window. In the last attempt, exactly the same, I was there as they promised between 10:15am and 1:15pm, UPS changed the delivery time AFTER the initial window had passed. They also wanted me to pay extra to change the delivery location to a UPS store. UPS sent the shipment back to Remedy Liquor and I contacted the seller explaining what had happened. Once they received the returned shipment from UPS they credited my account MINUS the shipping and 5% "RESTOCKING" fee. So they basically pocket ~$50. I again explained what had happened and sent them screenshots from my phone of the UPS tracking with the initial delivery window and the changed times. Remedy Liquor did not even acknowledge they had received my request for a full refund. For a company that sells expensive spirits, you'll think they provide better service and customer support. Now I order my cognac directly from France and pay a little more (total extra $30 for a 4 bottle order compared with Remedy Liquor price) but I would rather not give my money to a company that does not stand behind their customers.
That was my last order from them. Also my friends stopped ordering from them. Do not use this company, it will be an expensive mistake and headache.
Bad karma Remedy Liquor

They sell fake or damaged Yamazaki. Do NOT order anything expensive.

The Tequila & Mezcal I got were great... but still out a lot of money.