Remus Avis 1 681

If I could give this company zero or even minus, I would without hesitation.
Please, if you are even considering buying a property managed by Remus… don’t. Walk away. In fact—run fast!
My experience has been exhausting, stressful, and deeply frustrating. Communication is practically non-existent. Emails are ignored, calls go nowhere, and you’re left chasing endlessly with no real answers. You feel completely unsupported.
Nothing ever gets repaired properly. Issues drag on for months, sometimes indefinitely. Lift out of order for 10 months no problem for Remus, parcels get stollen due to mag lock not locking, no problem Remus are cool with that, those are all safety issues but for a bunch of clowns, it ok!
To make things worse, property managers seem to change every couple of months. Say no more!!There is zero continuity
Then there’s the financial side. Agreed budgets mean nothing. Charges appear without warning, and double billing happens without any prior discussion or approval. It feels completely unethical and underhanded.
This has honestly been one of the most stressful experiences I’ve had dealing with any company. Save yourself the time, money, and emotional strain—avoid Remus and their parent company Fexco at all costs.

High fees for very little work.
We have emailed about various issues on our estate - trees, drainage etc and they have been very slow to respond or sort them out.
They are very quick, however, to add an extra charge if we are slightly late with our payment.
The transfer fees when selling our property are extortionate.

Will shortly be starting the process with legal action against this corrupt company. If I could give anyone any advice, please don’t buy a property managed by them. They will try and bleed you dry, ignore ALL attempts to correspond (I’m on email number 8 un-responded to now)

Whoever manages their accounts and billing needs to be sacked on the spot. Alongside their “property managers” and “regional managers”. How they have these titles is beyond me as they certainly don’t manage anything in my case.

I’ve raised formal complaints without response, I’ve called and requested to speak not my property manager and been told I can’t, I’ve emailed him and his manager and been ignored. Which seems awfully convenient that they ignore me knowing If I don’t get a response I’ll be charged £65 late fee. For a payment which I must stress, is not late.

In a world where people go to work just to stay afloat, this company is corrupt and should not be in business given its bullying tactics to abuse customers into paying money they don’t owe.

Every positive review on here I assure you is not reflective of who Remus are and how they do business. 60% of their reviews are 1 star, that tells you all you need to know. And honestly it shocks me that they continue to perform in such a way given how publically they are criticised.

I will be speaking to the rest of the home owners in my property to join me on the legal route if my issue isn’t resolved by this week. Let’s see.

This is yet another unacceptable example of poor practice.

I formally disputed a land management fee and received no communication for over a year. Despite this, I was issued with a debt collection letter 13 months later.

Although my dispute was eventually acknowledged and responded to (15 months later), the handling of the matter has been wholly inappropriate. Rather than reinstating the original charge following the standard process of placing the account on hold during a dispute, the matter was escalated directly to debt collection.

Furthermore, during the period of inactivity, it is claimed that reminder notices were issued. However, no evidence has been provided to substantiate that any such correspondence was actually sent.

Both Remus and PDC have demonstrated a consistent unwillingness to engage meaningfully. While they have acknowledged that a query existed, they continue to issue escalating debt collection letters and apply additional fees without resolving the underlying issue.

This approach is unreasonable and unacceptable.

Jasmyn at Remus has always been quick to respond and resolve issues.

Remus/Fexco are at best a totally incompetent management company. At worst their negligence leads to serious malpractice and am being forced to take action with relevant regulatory bodies.

They use overpriced substandard contractors and also manage to pay for things that are not required. They provide very little visibility on charges and takes weeks to get responses.

They are diabolical as a firm and anyone (Freeholders/leaseholders) should avoid them as much as feasibly possible.

With her consistent attention to detail, her ability to show empathy and problem solve, Reema Asif is a precious asset to Remus.

Sharron Langdon has been the saving grace for Remus in my honest opinion. Sharron has excell in her approach with dealing with our property management issues has they arise. I have dealt with Sharron face to face and via email and in all instances she hasn't been a disappointment in her ability to resolve my issues regarding the Barry Waterfront site she manages. Sharron proactive approach to her role is exemplary. Sharron has certainly improved the communication channels between the residents and Remus. Please keep up the good work myself and other residents appreciate your efforts. Thank you.

I've recently been to view a flat to buy under Remus management and although I've no direct dealings with them they do manage the block I was viewing and what I saw completely put me off purchasing.
Rubble to pathways, broken postboxes, broken doors to refuge areas. Unclean communal areas. Worn carpets and generally grubbiness (walls needing painting. Even the carpet looked like it needed a good vacuum. I own another apt elsewhere. The same age and the communual areas are superior in comparison. Testament to a good management company I guess.

A new property manager started and within 3 months, he'd changed the contractors on all of the properties on his portfolio to those he'd used in his previous employment. There is no evidence that there was anything wrong with the previous contractors, which is evident when it's been 6 months going back and fourth to get documents and the reasoning continuing to change. Seems that the property manager either has an interest in these contractors, or just a personal preference/ putting his mark on his portfolio as a new employee, however it's unacceptable to do this at the cost of the leaseholders.

Do NOT use this company under any circumstances. My door buzzer has been out of action for over 8 weeks. I have chased the repair of this multiple times, and I have still received no communication on what, if anything, Remus intends to do to resolve the issue. Meanwhile, delivery drivers and guests cannot buzz my flat when they arrive, and for guests that call me on my mobile, I have to go down to the front door to let them I, and this is very inconvenient.

Remus have NO customer service skills and simply do not care and can't even be bothered to let me know what if anything they intend to do to make things right.

Awful company!

Bunch of frauds don’t even bother writing them a review…

I met up with Sharron Langdon of Remus on Thursday 26th of March and discussed a problem I’ve been experiencing with someone parking in my allocated space. I found her very helpful and explained exactly what I wanted to know.
Thank you for your help.

Sharron responsive as ever and quickly out of the blocks. Entrance door/door lock needed replacing plus new keys for residents. For some 48 hours or so previous the door was temporarily ajar and potentially a safety risk. Job completed in a timely fashion. The apartment block secure once more.

Sharon Langdon our property manager is always quick to deal with any issues that arise and always try’s to resolve them ..for example outer door on comuneral building was broken but Sharon immediately resolved the issue .

The building manager for Aspen Court gave us her personal attention and sorted out a problem with our front door key. Charlotte was prompt, efficient, polite and overall a delight to work with. It is very reassuring to know that any problem that may arise in future will be dealt with by someone so helpful.

Almost a year of water pouring into our flat, and Remus still hasn't fixed the roof. They send incompetent contractors who make it worse, then ignore our emails for weeks.

In the last 24 months, we’ve cycled through three different managers. The result? No cleaners for months, a broken lift for 2 years, and zero transparency on where our service charge is actually going. We’ve had to resort to legal action just to get the building maintained. Save yourself the stress and avoid this company.

I understand that fees go up with inflation, but I’m really struggling to see what we’re actually paying for.

Landscaping is one of the biggest costs and it’s going up again! We’ve still got mud verges that haven't been seeded and weeds growing all through the block paving at the front of the estate! It feels like a joke to pay more every year when they’re barely doing the basics.

Between these costs and the poor service I received during my recent move where the management pack was both expensive and slow it’s clear the value for money simply isn't there.

Poorly managed
Customer service is a mysnoma
Paying for services the paying residents do not use

Pudding Lane in Chippenham, looks like Remus has gone for the cheapest quote to manage the green areas, what an absolute mess. A child with a pair of scissors could do a better job!!!

Google search says is all about Remus part of Fexco.

Remus Property Management, based in the UK, faces common complaints regarding slow communication, poor maintenance, and inconsistent customer service. Residents have reported issues with building repairs, staff responsiveness, and surprise service charges, leading to poor ratings on platforms like Trustpilot. Formal complaints should be directed to their customer experience team, with escalation options available through to the Property Ombudsman.
Trustpilot
Trustpilot
+4
Common Complaints About Remus Property Management:
Poor Communication: Residents report delays in receiving responses, with some waiting months to get replies from building managers, according to a Reddit user.
Maintenance Failures: Neglected, long-term building issues or failure to address repairs promptly are frequently mentioned on Trustpilot.
Service Charge/Payment Issues: Users have reported confusing or excessive service charges, including late fees and poor communication regarding financial matters.
Manager Accessibility: Building managers are sometimes described as uncontactable or unresponsive to calls and emails.

How to File a Complaint with Remus:
Stage 1: They promise a response within 10 working days of acknowledgement, typically following a 3-5 day review period.
Stage 2: If unresolved, re-contact the same email with 'Stage 2' in the subject line. This will be reviewed by a regional manager or team leader.
Stage 3: Escalate to the directors by emailing the same address with 'Stage 3', after which it is investigated for a final company response.
Ombudsman: If the complaint is still not resolved satisfactorily, you can take the issue to The Property Ombudsman.

Thank you for getting back to me. Sadly, your emails keep bouncing back. To be very blunt, why do keep hiring inept subcontractors to carry out works?