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Rentola.co.nz Avis 13

•
TrustScore 2.5 sur 5

2,3

Agence de location immobilière
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À propos de l'entreprise

  1. Agence de location immobilière

Écrit par l'entreprise

Looking for your next rental property? Rentola is your best choice! At Rentola, we make it easy for tenants and landlords to connect, helping you find your ideal home quickly and efficiently. Whether you’re searching for an apartment, house, or room, Rentola offers a wide range of rental properties to suit every budget and lifestyle. With listings available on your chosen location, our platform makes your search effortless and gives you the best opportunity to secure your perfect rental. Need help or have questions? Our friendly support team is here to guide you every step of the way. You can reach us easily through Rento, our virtual assistant found on our FAQs, or by filling out the contact form in the T&Cs on our website. At Rentola, we strive to make your rental journey simple, transparent, and completely stress-free.

Coordonnées de contact

2,3

Bas

TrustScore 2.5 sur 5

13 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

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Noté 3 sur 5 étoiles

not something I would use again

just had to update my review as I am still not a huge fan of this company or their service, eventually they refunded my money and someone saw the bright light to better deal with these situations when someone does not use or like your services.

for that I give 3 stars, rather than that I would not use it again.

30 décembre 2025
Avis spontané
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Réponse : Rentola.co.nz

Hello,

We’re very sorry to hear about your experience and understand how concerning this must be. We take feedback regarding subscription management and customer support very seriously and wanted to ensure your concerns were fully addressed.

We’re glad we were able to get in touch with you, discuss your situation in more detail, and reach a solution together. Thank you for taking the time to speak with us and for giving us the opportunity to better understand your experience and resolve it properly.

We’re here if you need any further assistance and want to thank you for taking the time to leave your feedback — we genuinely appreciated the opportunity to make things right.

Kind regards,
Rentola Team

Noté 2 sur 5 étoiles

This one

Do not need this now but hard to cancel subscription

23 décembre 2025
Avis spontané
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Réponse : Rentola.co.nz

Hello,

We’re very sorry to hear about your experience and understand how frustrating this must be. We take feedback regarding subscription management very seriously and want to ensure your concerns are fully addressed.

We completely understand how inconvenient it can feel if cancelling was difficult, and we sincerely apologise for any frustration this has caused.

We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Kind regards,
Rentola Team

Noté 1 sur 5 étoiles

It is scam site,

It is scam site,
It is very difficult to cancel or sign in
I don't recommend for you, absolutely, absolutely
Can not be fooled!
SCAM 100%

9 octobre 2025
Avis spontané
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Réponse : Rentola.co.nz

Hello,

We’re very sorry to hear about your experience and understand how concerning this must be. We take feedback regarding account access and subscription management very seriously and want to ensure your concerns are fully addressed.

We completely understand how frustrating it can feel if there were difficulties accessing your account or cancelling your subscription, and we sincerely apologise for any stress this has caused.

We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Kind regards,
Rentola Team

Noté 1 sur 5 étoiles

This is a scam

This is a scam. Do not use. They change your password so you are locked out and cannot "easily" cancel your subscription after they automatically upgrade you to their premium service costing over $50 with no clear renewal dates. Password reset requests do not work - you will not receive an email- not even to your Spam folder. And they data mine your efforts to contact them to cancel your subscription. Thet are unregulated so you cannot lodge complaint with ombudsman. They are preying on people looking for somewhere to live. Disgraceful.

12 novembre 2025
Avis spontané
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Réponse : Rentola.co.nz

Hello,

We’re very sorry to hear about your experience and understand how concerning this must be. We take feedback regarding subscription management and account access very seriously and want to ensure your concerns are fully addressed.

For clarity, any subscription payment occurs only if the trial period is not cancelled before it ends, as outlined in our Terms and Conditions and the confirmation email sent at sign-up. We completely understand how upsetting it can feel to experience difficulties accessing your account or cancelling a subscription, and we sincerely apologise for any stress this has caused.

We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Kind regards,
Rentola Team

Trustpilot examine cet avis conformément à notre procédure de signalement.

Noté 1 sur 5 étoiles

Not a user-friendly site

Not a user-friendly site to use...can't specify suburbs within a city to search, the advertised rents were often different once the site took you to it.
Sites that charge an automatic renewing fee after a cheaper trial period should be approached with caution.

8 janvier 2025
Avis spontané
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Réponse : Rentola.co.nz

Hello Christopher,

We’re very sorry to hear about your experience and understand how frustrating this must have been. We take feedback regarding website usability, search functionality, and subscription charges very seriously and want to ensure your concerns are fully addressed.

For clarity, Rentola is a property aggregator, which means we bring together listings from multiple sources to make it easier for users to browse options all in one place. Any subscription payment occurs only if the trial period is not cancelled before it ends, as outlined in our Terms and Conditions and the confirmation email sent at sign-up.

We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Kind regards,
Rentola Team

Noté 1 sur 5 étoiles

Rentola is an absolute SCAM !

Rentola is an absolute SCAM !! I signed up desperate to find a home to rent. I paid for the 7-day period (Because I am an idiot and realised NO OTHER company would made tenants pay to see listings) and now I can't cancel. There is no contact number or email to contact them with. If you made this mistake ... Contact the bank and cancel your card. DO NOT FALL FOR THIS CRAP !

2 janvier 2025
Avis spontané
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Réponse : Rentola.co.nz

Hello Sam,

We’re very sorry to hear about your experience and understand how concerning this must be, especially when searching for accommodation. We take feedback regarding subscription charges and customer support accessibility very seriously and want to ensure your concerns are fully addressed.

For clarity, any subscription payment occurs only if the trial period is not cancelled before it ends, as outlined in our Terms and Conditions and the confirmation email sent at sign-up. We completely understand how upsetting it can feel if you were unable to cancel as expected, and we sincerely apologise for any stress this has caused.

We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Kind regards,
Rentola Team

Noté 1 sur 5 étoiles

I canceled my subscription on the 22…

I canceled my subscription on the 22 March 2024 and I still got billed again today...Rentola does not have an identifiable route of communication via the web neither do they provide a telephone number for customer services.. this is absolutely frustrating especially after my subscription was legitimately submitted.
Rentola I need a refund seeing that I have formslly asked for my subscription to be canceled

22 mars 2024
Avis spontané
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Réponse : Rentola.co.nz

Hello ,

Thank you for taking the time to write your feedback to us.
We are sorry that you are not satisfied with our service.

Your experience is important to us and we would like to take this opportunity to help you and offer a solution as soon as possible.
You can always contact us through our website via our FAQ section where you will find many frequently asked questions and answers as well as a contact form to fill in and our customer service team will be happy to help.

We have requested your contact information so that we can contact you and to verify if you have any subscription with us. Unfortunately, you have not communicated this to us. If there is anything we can assist you with, please contact us via our contact form, which you can find in the questions and answers section of our website.

Best regards,
Rentola.co.nz

Noté 5 sur 5 étoiles

good problem resolution by Rentola

I had gone one day over the 7 day trial period and the premium package had kicked in and debited my account on day 8. I had realized this then cancelled immediately. i then contacted Rentola and happy to find that they are willing to refund me the full amount. The team helped me to resolve this matter and i am very happy with the support as well as the way i which my query was handled. Thank you Rentola

2 février 2024
Avis spontané
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Réponse : Rentola.co.nz


Thank you for sharing your experience! We're glad to hear that our team could assist you promptly and resolve the issue to your satisfaction. If you have any further questions or need assistance in the future, don't hesitate to reach out to us. We appreciate your feedback!

Best regards
Rentola.co.nz

Noté 1 sur 5 étoiles

Rip-off if not illegal

No replies for any of the properties I applied for. Useless!
I also got the idea somehow that the trial period was for 28 days, but they took £35 from my account after 7 days for a service that doesn't work.
Is it not illegal in the UK to charge people for getting access to rental accomodation?

27 janvier 2024
Avis spontané
Logo de Rentola.co.nz

Réponse : Rentola.co.nz

Hello John,

Thank you for taking the time to write your feedback to us.
We are sorry that you are not satisfied with our service.

We have reached out to you via email and we would like the opportunity to resolve the issue you are facing and give you a better experience with us.

Please reply to us so we can come to a resolution.

Your experience is important to us and we would like to take this opportunity to help you and offer a solution as soon as possible.
You can always contact us through our website via our FAQ section where you will find many frequently asked questions and answers as well as a contact form to fill in and our customer service team will be happy to help.

Best regards
Rentola.co.nz

Noté 4 sur 5 étoiles

While it took a couple of weeks to sort…

While it took a couple of weeks to sort my issue out, Nina remained patient and professional and got the issue resolved.

18 février 2023
Avis spontané
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Réponse : Rentola.co.nz

Hello Mark,

We're glad to hear that Nina's patience and professionalism ultimately led to the resolution of your issue, despite the time it took. Thank you for recognizing Nina's dedication to providing excellent service. We appreciate your feedback and your patience throughout the process. If you need further assistance in the future, don't hesitate to reach out.

Best regards
Rentola.co.nz

Noté 1 sur 5 étoiles

Bad business practice!

I payed for their services thinking it was a dollar so I opted to pay that fee. I forgot to cancel my subscription because I only needed it for one day and in the end I didn't get what I wanted because the sites intuitive design is flawed. I forgot that I have left the subscription going (because they limit you from cancelling it for 24hrs) and a week later they trying to charge me $60? Bruh I agreed to $1 not that. Scummy business practice and I wouldn't recommend. I tried to get in contact with them about it, but they ignored it and kept sending me reminders to pay that $60. I've reached out through Facebook and email, still no answer but they can send emails to me about my "fee", get out of here.

9 février 2023
Avis spontané
Logo de Rentola.co.nz

Réponse : Rentola.co.nz

Hello Annon,

Thank you for your review. We appreciate you taking the time to give us feedback.

We are sorry to hear that you are not satisfied with our service.
I understand that you were not fully aware that you were creating a subscription on our website. We inform you of the costs before, during and after you register your subscription. .

You can always contact us through our website via our FAQ section where you will find many frequently asked questions and answers as well as a contact form to fill in and our customer service team will be happy to help.

Best regards
Rentola.co.nz

Noté 5 sur 5 étoiles

Issue with fees

I spoke with Mary about an issue and she was prompt in helping me out. Great customer service and timely resolution.

28 décembre 2022
Avis spontané

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