Compania şi agenții au fost foarte de treabă și atenți cu privire la toate rugămințile pe care le-am avut, au fost săritori, mi-au răspuns chiar și în afara programului, chiar sunt foarte recunoscătoa... Voir plus
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Lisez les avis des autres
I can’t recommend Rentumo enough! As a student, finding a good apartment can be stressful, but their platform made the entire process smooth and easy. I found my student apartment through them without... Voir plus
So I cancelled my subscription but slightly after it was automatically renewed and I didn’t know why it kept trying to charge me. After mailing the customer service from my country the problem was sol... Voir plus
DO NOT SIGN UP! I paid €1, and then a week later Rentumo automtically charged me $39.99 monthly subscription. I didn’t authorize a recurring subscription, it was not clear what I was signing up. For a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We scan thousands of websites daily so you can find a property quickly.
Coordonnées de contact
Danemark
- info@rentumo.com
- rentumo.com
4,1
Bien
256 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
BEWARE
BEWARE - This should be a good system, but the capacity for taking money from your account without permission is scary. I cancelled my account by email, did not realise I had to do it on the website. I received confirmation, however they continued the account and without any kind of notification they took two payments of £19 from my account. I am in no position to afford this, but they would admit nothing and continued to justify taking my money. I can see this is a pattern, so please sign up with caution and definitely watch your bank account. Very dishonest it seems if you cancel in the £1 window. I am dismayed.
1 janvier 2026
Avis spontané
Réponse de Rentumo
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating this situation must have been.
We always strive to make our customers aware of the automatic renewal and cancellation process for our subscription service. That said, we truly want to resolve any issues personally and ensure you leave with a positive experience.
We’d appreciate it if you could reach out to us directly at info@rentumo.com so we can review your case and assist you further.
Regards,
Rentumo
It is a reliable service
Overall, Rentumo is a good service and makes it easy to find potential accommodation. The matching system works well and helps connect you with relevant listings quickly. I accidentally paid for Premium again and wanted a refund, but I had cancelled too early, so technically I didn’t qualify. Even so, the customer service team was great, very helpful and understanding, and they still issued me a refund. I really appreciate how fair and responsive they were. Great customer service experience.
26 décembre 2025
Avis spontané
Réponse de Rentumo
Thank you so much for your kind words! We’re thrilled to hear that our matching system and customer service made your experience smooth and positive. We really appreciate your feedback and support.
Regards,
Rentumo
Where is the minus stars option
Where is the minus stars option? This company is a complete red flag. SCAM WARNING. My girlfriend and I are looking for a flat and she sent me a property via WhatsApp to look at. The property looked good but to see the information I had to pay £1, turns out the property was for a single occupancy. Two weeks later £19 is taken from my account. I had absolutely no idea I had been signed up for a subscription. I contacted bank fraud, action fraud, disputes, and Rentumo. Rentumo claimed I should have cancelled the subscription (even though I didn’t know I was subscribed), the even went as far as claiming I should have used the services (even though I didn’t know I was subscribed). Even worse they contacted me with all of these total lies that I had knowingly subscribed even contacting me on XMAS Day, absolute red flag company do not click any of their links.
25 décembre 2025
Avis spontané
Réponse de Rentumo
We’re very sorry to hear about your experience and completely understand your frustration. Our goal is always to provide a transparent and helpful service, and we’d really like the chance to resolve this personally with you.
Based on the currency mentioned, it seems your subscription is with Rentumo.co.uk. We’ve asked for your contact details and hope you’ll share them with us so we can reach out directly and assist you.
Please note that all customers are clearly informed about our renewal fees before signing up, as well as in the welcome email once the subscription starts. We want to make sure everyone knows exactly what to expect.
Thank you for your feedback — we hope to get in touch and resolve this for you.
Regards,
Rentumo
AVOID this company like the plague is…
AVOID this company like the plague is my strongest advice. they will take your money - you wont be able to contact a single human being or email anyone they are simply uncontactable - which of course we all now know is a HUGE red flag for dodgy companies. and they will keep harassing you for money even after you've cancelled your sub (which trust me youll find v hard to do in first place). DONT use them - boycott them. they should be banned worldwide - cant understand how theyre allowed to operate
3 décembre 2025
Avis spontané
Réponse de Rentumo
We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback. We want to clarify that Rentumo does not take money for properties — we are a subscription-based service that helps users access rental listings more easily. All customers are clearly informed about our subscription fees and automatic renewals both before starting a trial and in the welcome email.
We completely understand how frustrating it can feel if there’s any confusion, and we’d really like the chance to resolve this personally with you. Please don’t hesitate to reach out to us at info@rentumo.com — we’re here to help and make things right.
Regards,
Rentumo
Réponse de Rentumo
Thank you for your kind words! We’re happy to hear you’re enjoying the app.
Regards,
Rentumo
Réponse de Rentumo
Thank you for your kind words! We’re happy to hear you’re enjoying the app.
Regards,
Rentumo
Helpful platform with quick customer…
Helpful platform with quick customer support.
Had an issue with a subscription and the team assisted me fast and professionally.
Thank you for resolving everything.
30 novembre 2025
Avis spontané
Réponse de Rentumo
Thank you for your kind words! We’re happy to hear you’re enjoying the app.
Regards,
Rentumo
Good experience
I used Rentumo recently and everything went fine. The website is simple to navigate and the process was clear. I had a small question and the support replied quickly, which I appreciated. Overall, it was a straightforward experience without any issues.
18 novembre 2025
Avis spontané
Réponse de Rentumo
Thank you for your kind words! We’re happy to hear you’re enjoying the app.
Regards,
Rentumo
Useless and complex
29 novembre 2025
Avis spontané
Réponse de Rentumo
We’re really sorry to hear that your experience with us felt useless and complex. That’s definitely not what we aim for. We’d love to understand more about what went wrong so we can make things right. Please feel free to reach out to us at info@rentumo.com — we’re here to help.
Thank you for your feedback.
Regards,
Rentumo
Extremely attentive people.
Extremely attentive people.
We can count on your help.
28 novembre 2025
Avis spontané
Réponse de Rentumo
Thank you so much for your kind words! We truly appreciate your support, and we're always here whenever you need help.
Regards,
Rentumo
Wasn’t able to get affordable housing
Wasn’t able to get affordable housing
18 novembre 2025
Avis spontané
Réponse de Rentumo
Thank you for your review. We’re sorry you didn’t find the affordable options you were hoping for, but we appreciate your feedback and support.
Regards,
Rentumo
Wrly good app thanks for your help😊
26 novembre 2025
Avis spontané
Réponse de Rentumo
Thank you for your kind words! We’re happy to hear you’re enjoying the app.
Regards,
Rentumo
Réponse de Rentumo
Thank you for your feedback! We're thrilled everything was all good!
Regards,
Rentumo
A great place to look for a new house…
A great place to look for a new house to make it into your home. Completely recommend it!
23 novembre 2025
Avis spontané
Réponse de Rentumo
Thank you for your kind words! We're glad Rentumo could help you find a home you love.
Regards,
Rentumo
Webside is a scam
Webside is a scam, I paid £1 to view 4 days for property and I got automatically signed up to a membership which I did not agree on, they took £35 and refused to give my refund.
19 novembre 2025
Avis spontané
Réponse de Rentumo
We’re sorry to hear that you had a negative experience. The £1 trial is the start of our subscription, and all customers are clearly informed about the automatic renewal both before starting the trial and in the welcome email. We take concerns like this seriously and would like to resolve this personally with you. Please reach out to us at info@rentumo.co.uk so we can assist further.
Regards,
Rentumo
Really helped me get in touch with a…
Really helped me get in touch with a room I need at short notice. The staff were super helpful and understanding. Would highly recommend.
17 novembre 2025
Avis spontané
Réponse de Rentumo
We’re happy we could help you find a room quickly and that our team was helpful. Thank you for recommending us!
Regards,
Rentumo
Easy to use
Easy to navigate, always receiving emails with new places. Great to use.
14 novembre 2025
Avis spontané
Réponse de Rentumo
Glad to hear you find our platform easy to use and enjoy the updates!
Regards,
Rentumo
“Great experience
“Great experience! The service was smooth, fast, and very easy to use. Everything went exactly as expected, and the team was helpful and professional. Highly recommend!”
17 novembre 2025
Avis spontané
Réponse de Rentumo
We’re thrilled you had a smooth and positive experience with our service. Thank you for recommending us!
Regards,
Rentumo
Really bad service for a lot of money
Really bad service for a lot of money. Unfortunately another company that uses the critical market to make money through abo service. No value to have.
Also they react on your review just to not answer you ever again
1 novembre 2025
Avis spontané
Réponse de Rentumo
We’re really sorry to hear about your experience and thank you for taking the time to share your feedback. We understand that our service cannot be for everyone, as we are a premium subscription service designed to help tenants find a rental as quickly and efficiently as possible.
We truly value all feedback and would love the opportunity to resolve this personally, so please don’t hesitate to reach out to us at: info@rentumo.com.
Regards,
Rentumo
The user experience is really smooth…
The user experience is really smooth with the matching algorithm being really helpful. The customer support is also really helpful.
31 octobre 2025
Avis spontané
Réponse de Rentumo
Thank you for your feedback! We’re happy to hear that both our matching algorithm and customer support have been helpful.
Regards,
Rentumo
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