Republic of Cats Avis 

2 092
•
TrustScore 4.5 sur 5

4,4

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Republic of Cats always respond promptly to any queries I have. They are always keen to carry out my wishes and to solve any problems. They obviously care deeply about the welfare of cats. My daughter... Voir plus

Noté 5 sur 5 étoiles

All my cats enjoy their meals from RoC. They eat everything they're given. Customer service is good and deliveries arrive on time. However, my last order was delayed by the delivery company and, up... Voir plus

Noté 5 sur 5 étoiles

Firstly my 2 senior cats love both the kibble and wet food from RoC - previously they’d gone off their pouches and weren’t really interested in kibble, whereas now their appetites are back and they c... Voir plus

Noté 5 sur 5 étoiles

I got the 10 day taster pack expecting my cat Salem to only like the wet food as he usually does, but he is just as excited about the biscuits which I'm over the moon about. Additionally, his fae... Voir plus

À propos de l'entreprise

  1. Animalerie
  2. aussi dans
  3. Livraison de repas à domicile
  4. Magasin d'alimentation animale
  5. Magasin d'articles pour animaux

À propos de Republic of Cats

Écrit par l'entreprise

Republic of Cats logo

Welcome to The Republic

Where every kind of cat is welcome. Cats keep us going (literally), so we’ve created a meal plan experience for your furball that’s as unique as they are—without breaking the bank.

Personalised Nutrition

We believe in personalised nutrition for your cat. No two cats are the same, and their needs change over time. Our meal plans are tailored to your cat’s unique needs—age, breed, activity levels and more—to support lifelong health. The result? A flexible, personal plan that evolves as your cat does.

Tempted? Try for only £5

How It Works

- Take our quick online quiz—just a few questions about your cat.

- Get a personalised feeding plan tailored to your furball.

- Add our delectable charcuterie treats at 50% off for your first delivery.

- Receive your order at your doorstep in 100% recyclable packaging.

There’s never been a better time to give your cat’s mealtimes a refresh by claiming your first 28 meals for just £5.


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 91 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,4

Tous les avis

(2 092)

196 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Been using republic of cats for years…

Been using republic of cats for years and love them. Food always comes on time and plenty of reminders to choose options for cats food. Cat loves the stuff and the variety of flavours means he doesn't get board which is great.

13 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Amazing service

Macrine knew which kibble my cat will eat being an older cat he needed the small pieces.
The communication was excellant and went above and beyond .

13 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Good value taster box

Good value taster box, gives you time to try what your cat likes, with no pressure to order stuff that'll go to waste.
Quality animal proteins up to 60% or so, so many times higher than shelf bought ones in supermarkets.

9 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Republic of Cats - Exceptional

I’ve found Republic of Cats to be exceptional. Their customer service, response time and overall helpfulness have been outstanding whenever I’ve needed support.

Most importantly, my very fussy Siamese — who has tried countless foods over the years — genuinely enjoys their food. He doesn’t love every flavour, but the ones he does eat are always finished completely and clearly enjoyed, which is such a relief after struggling to find something he’ll reliably eat.

We’ve recently welcomed a new kitten to the family and are in the process of introducing them to Republic of Cats as well.

I can’t recommend them highly enough.

5 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Excellent company

Excellent company. Excellent service. Great response times to emails. Very helpful with Dominos care. I wouldn't trust anyone else with the care if Domino.

6 mars 2026
Avis spontané
Noté 1 sur 5 étoiles

Disgusted with this company

Disgusted with this company.
Had the trial box, my cat didn't like the fish ones so went to cancel. Was offered a months supply for 40% off removing the flavours the cat didnt like. Decided to try for a little longer. Fresh box arrived a few days later.
Unfortunately, the cat wouldn't eat any of the cans or the biscuit, so I signed into the account and cancelled the 2nd week of February, a week after the delivery. My account page on the website said cancelled in orange, so assumed all good. Double checked again on 27th February and still said cancelled. Roll on today and recieved a text saying my order was out for delivery??
Contacted company to be told that the account was active and had not been cancelled. Told they send out an email at least 2 days before shipping to let customers know they have an order coming and will be charged.
The last email I recieved from them was on 31st January - no emails have been recieved since that date (bar todays email stating they have now cancelled the account!), nothing in Spam, Junk, Trash or inbox!
I was not made aware that they would be dispatching a box until it was the day of delivery- which was too late. They also took £50 from my account without notification.
I am now stuck with £50 of food my cat won't eat. Company not interested in rectifying their mistake and would rather cover it up with a blanket response.

5 mars 2026
Avis spontané
Logo de Republic of Cats

Réponse de Republic of Cats

Hi there,

Thanks for reaching out - I’m sorry to hear that you were unhappy with your experience with us at Republic of Cats.

When it comes to your orders, we'll always send out an email 48 hours before we take payment to give you time to reach out or make any necessary changes on your account. We also give you full access to your account so you can cancel your subscription at any time.

You've mentioned that you're already speaking with one of our team, which is great. We wouldn't send out an order for a cancelled account, so we'll work with you to get to the bottom of this; please rest assured that we would never want anyone to be out of pocket, and we'll make sure this is investigated and sorted as quickly as possible.

Speak soon,
Leah

Noté 5 sur 5 étoiles

Great customer service!

I love dealing with this company - they reply immediately, are super helpful and very understanding of any problems you might have.
Plus my cat loves them too! There is a wide variety of meals to choose from - my cat's favourite meals are those with pork and fish.

5 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Our cats love it

We have been using this brand for over a year and our 4 cats seem to enjoy the food. Getting the food delivered to us is great as it saves quite a bit of time.

4 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Excellent Customer service

Once again, Nina finished all her treats before it was time for the next delivery. I contacted the Team and I was delighted to hear that it was no problem at all as they could bring the delivery day forward.
Nina is a senior cat thus her appetite was getting quite a challenge and constantly vomiting whatever I bought in the supermarket. Now she eats well and keeps it down. She's back to her happy self! So lovely to see so much improvement in so little time. Thank you so much, so far she's loved all the different recipes you've sent!

4 mars 2026
Avis spontané
Noté 1 sur 5 étoiles

Ordered taster box on 12/02/2026

Ordered taster box on 12/02/2026. 23 days past and still didn’t receive my order. It’s a scam! 🚨

12 février 2026
Avis spontané
Logo de Republic of Cats

Réponse de Republic of Cats

Hi Mehmet,

Thanks for reaching out to us.

I'm so sorry to hear that your Taster Box hasn't arrived. We always aim for orders to be delivered within 2-3 working days. Having had a look, it seems like your Taster Box has been lost in transit.

I appreciate that this is far from ideal. Unfortunately, on rare occasions, orders can be lost in the delivery network.  Please drop us a message via email, and we can get this sorted for you. Our email address is chat@republicofcats.com.

Thanks so much for bearing with us on this, and we look forward to hearing from you.

Ronnie

Noté 1 sur 5 étoiles

I have just sent them this email

I have just sent them this email, not happy
May I just ask, since I only paid for a trial on the 20th Feb, and it didn't actually arrive till the 26th, and just 4 days later, you have taken £34.69 from my PayPal. Not on, and I will leave you bad reviews now on Trustpilot and Google.
That cannot be right, as you know when the food was received, how many days does the transition take. As a dog breeder and a KC champ show judge, when we have bred puppies, we always stipulate in our puppy contracts if the food is to be changed, it must be done slowly, half and half for a few days and then gradually the transition to the new food. This is what I told my daughter-in-law to do with Auty.
So I am pretty disgusted that you have had no regard for Auty's well-being, and to claim you care what cats are fed is not true, is it?
No, that is not acceptable, the food arrived on the 26th not the 25th, I know because I was sent the photo of the box. So Auty was fed a small amount from Friday, and by Monday 2nd of March you had taken the Money, so you are just offering an excuse for the 10 days supply. As some 9 days after I had paid for the trial you have taken the money. And not allowing for the weekend or the time of actual delivery. If this just warns people how keen you are to take money from people. And actually, the decent thing would have been to offer a refund, as we don't want your food now, Thank you

3 mars 2026
Avis spontané
Logo de Republic of Cats

Réponse de Republic of Cats

Hi Debbie,

Thank you for reaching out - you’re absolutely right that a slow transition is vital for a cat’s digestive health. That is exactly why we aim for our taster boxes to cover that initial 10-day period.

I’ve looked into your account, and I can see the frustration here. While the delivery arrived within our standard window (2-3 working days), the "weekend gap" between your sign-up on Friday and delivery on Wednesday meant the automated billing cycle for the first full box triggered before your cat had enough time to try our full range. This didn't leave you with the transition window we intended for your cat.

Please know that we do send a reminder email two days before billing to allow for adjustments, but I do appreciate that the timing felt rushed in this instance. We are a team of cat lovers, and we genuinely want what’s best for our citizens.

Thank you so much for the feedback. It helps us improve moving forward.

Thanks,

Ronnie

Noté 5 sur 5 étoiles

I always receive excellent help from…

I always receive excellent help from Customer Services. Nothing is too much trouble, which I am thankful for because recently I seem to have had so much to sort out. This help is always given in such a speedy and friendly way too. Thank you so so much.

26 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Princess Poppy is Happy😻💕

Our little princess Poppy has been very picky and only licked the jelly of her old food and left the unappetising looking lumps. Cost us a fortune. Then we were sent a trial box of Republic of Cats by a friend. From day one she licked the bowl so clean you couldn't tell if it had been used or not. She's settled on the two flavours she really likes and for the first time in her 11 years she's actually put on weight...healthy weight. The team at ROC are always really helpful and friendly and I love the way they treat Poppy as a real cat👍keep it up guys.

25 février 2026
Avis spontané

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