Really impressed by the precision fit and high quality of the Marmoluem click tile samples I ordered. Delivery was quick. The only negative was the excessive packaging with each tile individually... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
We’re very pleased with these lightweight, durable tiles. The colours are lovely too. Quick delivery and a reasonable price to complete the job. Take a bit of practice and patience with the installati... Voir plus
L'entreprise a répondu
The Marmoleum floor tiles are really great quality. They look fabulous and it's great to use a natural material. Forbo were great to deal with and answered queries promptly.
L'entreprise a répondu
Excellent flooring, I’m delighted with it. Only 1 reason I’ve given 4 stars instead of 5 - I had to email when I’d been given no information about delivery. It transpired that delivery came on the day... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Forbo have over 150 years of experience in making flooring and can now offer some of the most exciting and advanced floors direct to your home. As a sustainable manufacturer using 100% green electricity and minimising waste we deliver directly from our factories to your home. Whether you are looking to add warmth to your living room or modernise your kitchen, you will find an option to match your vision in our range of stylish flooring. You can also order free flooring samples so you can see the colour and quality of the flooring in your room to help make the right choice for you. Our Luxury Vinyl Tile and Marmoleum Click Flooring is designed to create a beautiful, easy to clean and comfortable interior. We’re here to offer advice on all aspects of Click flooring from choosing the right flooring to installation and support.
Coordonnées de contact
High Holborn Road, DE5 3NT, Ripley, Royaume-Uni
- 01772646912
- forbowebshopuk@forbo.com
- residential-flooring.forbo.co.uk
4,5
Excellent
30 avis
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A répondu à 100 % de ses avis négatifs
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Straightforward experience
Samples quickly delivered. Ordering and product availability and ordering straightforward.
21 avril 2026
Réponse de Forbo Flooring UK Residential
Thank you so much for your review. We’re delighted to hear your samples arrived quickly and that you found our ordering process and product availability straightforward. Making things easy and efficient for our customers is exactly what we aim for, so your feedback means a lot. If you need any further help or have questions along the way, we’re always here to support you.
Réponse de Forbo Flooring UK Residential
Hi, we are glad to hear your chosen samples arrived quickly and safely. Thank you for taking the time to leave us a review, The Forbo Flooring Residential Team.
Réponse de Forbo Flooring UK Residential
Thank you for taking the time to share your feedback. We are pleased to hear that you were satisfied with both our product and the level of service provided. The Forbo Flooring Residential Team
The Marmoleum floor tiles are really…
The Marmoleum floor tiles are really great quality. They look fabulous and it's great to use a natural material. Forbo were great to deal with and answered queries promptly.
23 mars 2026
Réponse de Forbo Flooring UK Residential
Thank you so much for leaving us a review. We're delighted to hear that you’re enjoying your Marmoleum floor tiles and that their natural look and quality have made a great impression. It’s fantastic to know the sustainable materials were a highlight for you as well.
We’re equally pleased that our team could support you throughout the process and answer your queries promptly. Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience.
If you ever need anything in the future, we’re always here to help.
Réponse de Forbo Flooring UK Residential
Good morning, and thank you so much for taking the time to leave us a review. We're really pleased to hear that our sample service lived up to your expectations. Your feedback means a lot to us.
Warm regards,
The Forbo Flooring Residential Team
Samples
Full size samples very helpful and quick delivery except for one colour which is on back order.
4 février 2026
Réponse de Forbo Flooring UK Residential
Hi Robin, thank you for taking the time to leave a review. Our loose samples should be back in stock by the end of this week and we'll get your delayed sample out ASAP. Kind regards, Karen from the Forbo Flooring Residential Team.
Réponse de Forbo Flooring UK Residential
Hi Sabine, We are glad to hear you are so happy with your flooring. Thankyou for taking the time to leave us a review, we really appreciate it. Forbo Flooring UK Ltd.
Réponse de Forbo Flooring UK Residential
Hi Jonathan, Thank you for taking the time to share your feedback. It’s wonderful to hear that our samples have been helpful and met your expectations in terms of quality. We put a lot of care into making sure customers can make confident, informed choices, and it’s great to know that came through for you.
If there’s anything else you’d like to explore or any further support you need, we’re always here to help. The Forbo Flooring UK Residential Team.
deciding on floor colours
Im still deciding on floor colours but Forbo is currently impressing me. They provided several samples on request and their information site is very helpful.
8 décembre 2025
Réponse de Forbo Flooring UK Residential
Thank you so much for sharing your experience. We’re delighted to hear that our samples and online resources have been helpful as you explore your flooring options. Choosing the right colour can take time, and we’re glad to be part of that journey with you. If you need any further guidance or additional samples, our team is always here to support you.
We appreciate you considering Forbo and look forward to helping you find the perfect floor
What a surpise
So the tile colours were not what I expected from the website but it was a pleasant surprise to get the tile samples as full size, thank you, it's always been a bug bear with me that you get given a sliver of a sample and you're supposed to make a decision based on that. All in all, I am going to order the flooring from one of the samples and very happy.
5 décembre 2025
Réponse de Forbo Flooring UK Residential
Thank you so much for your thoughtful review. We’re really glad to hear that receiving full‑size samples made a positive difference for you.
We’re sorry the tile colours weren’t exactly what you expected from the website, but delighted that the samples helped you find the right option in the end.
If you need any help before placing your order, we’re always here to support you. The Forbo Flooring Residential UK Team.
Forbo Flooring: Beautiful, but Unfortunately Problematic to Install
IMPORTANT WARNING! Forbo Flooring: Beautiful, but Unfortunately Problematic to Install
Forbo flooring is aesthetically very beautiful, there is no doubt about that. Unfortunately, typical installation problems spoil the sleek look. Unfortunately, there is no warning about this in advance.
After installation in my home, I encountered two major, disappointing problems that Forbo itself confirms are “correct” or “unavoidable”:
1. Extreme and Unavoidable Height Differences althoug we used leveling mortar.
If you want to connect a Forbo floor to an existing floor, be prepared for significant height differences. Two floors that were originally perfectly level now show a height difference of 2 mm to as much as 14 mm after the Forbo floor was installed!
Forbo confirmed: “Unfortunately, there is no other option.” This is unacceptable for a professional product and ruins the entire look.
Conclusion:
The basic appearance is excellent, but the practical implementation and connection options are substandard. If you expect a seamless, even connection between different floor types, or a sleek finish as shown in the photographs, then definitely do not choose this product. You are purchasing beauty with built-in frustration.
28 septembre 2025
Avis spontané
Réponse de Forbo Flooring UK Residential
Hi Diederik, thank you for reaching out via Trust Pilot. We've tried to contact you via the Trust Pilot direct messaging system to get some more information regarding your Forbo Flooring purchase in order that we may help you further. If you could possibly respond to that email, or contact us directly at forbowebshopuk@forbo.com, that would be great. Kind regards, the Forbo Flooring Residential UK Team.
Réponse de Forbo Flooring UK Residential
Hi Jo, thanks for leaving us a review, We are glad to hear your experience with us was so positive. Forbo flooring Residential
Samples were dispatched promptly
Samples were dispatched promptly. Samples are full size planks which is great for making decisions.
Order acknowledged immediately and delivery details sent within 24 hours.
21 novembre 2025
Réponse de Forbo Flooring UK Residential
Hi Carol,
Thank you for your 5-star review! We’re thrilled the full-size samples and prompt dispatch helped with your decision. It’s great to know our sample service met your expectations. We appreciate your feedback and look forward to assisting you again soon!
Best regards,
Karen – Forbo Flooring
great production
That is amazing production with very pretty colors and solid quality.
16 octobre 2025
Réponse de Forbo Flooring UK Residential
Hi Wyatt, we are really pleased to hear you are so happy with the flooring samples you recently ordered from us. Thank you for taking the time to leave us a review. Karen at Forbo Flooring Systems
Quality product and clear communication…
Quality product and clear communication regarding delivery
15 octobre 2025
Réponse de Forbo Flooring UK Residential
Hi Elizabeth, thank you for taking the time to leave us a review, it is much appreciated. I'm glad to hear you are happy with your Forbo flooring and with the service from our customer service team and delivery partners. Karen at Forbo Flooring Systems.
Excellent flooring
Excellent flooring, I’m delighted with it. Only 1 reason I’ve given 4 stars instead of 5 - I had to email when I’d been given no information about delivery. It transpired that delivery came on the day I emailed. I’d recommend this product all the same.
25 septembre 2025
Réponse de Forbo Flooring UK Residential
Hello, thank you very much for the feedback.
I've had a look through your order and I can see that you were signed up for track and trace with our courier when the order was placed, I'm sorry that you weren't contacted.
We've logged your feedback and it will be brought up next week as we look to make improvements.
Delicious Marmoleum Tiles!
These marmoleum tiles are just delicious! We have only ordered samples and one box so far, as we are trying to decide what colours to use. We are very excited about the product, it looks to be really good quality and easy to use.
We will be looking forward to installing them in our large kitchen and will know that they will be great!
27 août 2025
Réponse de Forbo Flooring UK Residential
Morning Christine, thank you for taking the time to leave a review. We are glad to hear you are loving the Marmoleum Click samples you have ordered. Forbo Flooring Systems.
High quality samples received, beautiful designs
Samples were sent to me in large format which was surprising. They arrived in a large cardboard box, with a number printed to call to arrange a collection to return them once done with them. Unfortunately, it turns out that this doesn't apply to residential customers, so I am waiting for an email to explain how else I can return these, at least it will be freepost.
The samples are of high quality. I am sure the flooring will be beautiful. I chose one from a special natural material that is better for health, without the toxins found in other types of floorings.
I recommend this company and flooring.
EDIT: Customer services has reached out to confirm an easy way to return the samples so it is possible.
EDIT 2: I am very cross. My email reminders are being ignored. I am now left stuck with a large sample I cannot return, because the Royal Mail cannot accept it (it's too large), and I am not being offered a different way of returning it even though I offered to drop it off somewhere if no one could collect it.
EDIT 3: Please tell me if you can collect it, but do give me some warning first, or let me know if I can drop it off somewhere. Feel free to contact me so that we can arrange it, but I cannot keep this large parcel eternally and I am definitely not sending it to landfill.
4 août 2025
Réponse de Forbo Flooring UK Residential
Hello, thank you very much for the lovely feedback. Please keep an eye on your inbox, I've sent you an email regarding the returns.
EDIT 2: Thank you for bringing the issue of the return of your samples to our attention. This will be raised with our sampling manager today. Kind regards, Karen from Forbo.
EDIT3: Hi, my colleague Sharon from our sampling dept has reached out last week via email with labels etc so we can arrange a FEDEX collection. If you need any further help with this, please just drop me a note at forbowebshopuk@forbo.com or give me a call on 07966 550 354. Thanks, Karen from Forbo
Very good service delivered!
Very good service delivered all on time and eithout any issue
31 juillet 2025
Réponse de Forbo Flooring UK Residential
Hi Mark, thank you for taking the time to leave us a review, it is much appreciated, Forbo Flooring Systems.
Réponse de Forbo Flooring UK Residential
Hi Margaret, thank you for taking the time to leave a review of our sampling service, it is much appreciated, Forbo Flooring Systems.
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