Results Laser Clinic Avis 11 316

They called me because I had an appointment, but I told them I couldn't come because I wasn't available. They gave me an appointment for the following week. I went a week later. If they had told me the appointment date would expire if I didn't show up, I would have gone sooner. My $120 was wasted. May it be cursed.

Im really disappointed with this clinics service specifically the head office. I couldn't continue to complete my underarm in my paid for package because the heat from the laser had set if some dermatitis near the area. Having two sessions left i continued on other areas as advised but wasn't told to contact head office until last session when they where no help at all in even trying to make up for the cost paid. At least to put it towards something else.
I kept getting generic answers from amani whose never seen me before telling me its not their problem because its not there fault..
Their customers service and care for patients is terrible.
They just want the money and dont seem to have great experience in care of actually knowledge of skin.

Dear Team,

I am writing to share my experience from my appointment today at your Melton clinic(woodgrove shopping centre) at 4:50 pm.

I have been a customer with Results Laser Clinic for the past 8 years and have always had a positive experience until now. During my full-face laser appointments, I usually request a slight adjustment—excluding the forehead and nose, and instead including the chin. This has never been an issue before, including at my appointment less than six months ago.

However, today the staff member, Liz, informed me that the policy has changed in the past six months and that such adjustments are no longer allowed. This was surprising, as I was not made aware of any such change, and my recent appointment did not reflect this policy. Additionally, the way this was communicated felt quite harsh and unaccommodating.

I was also disappointed with the quality of the treatment. As my appointment was the last one of the day, the session felt rushed and not performed with the level of care I have come to expect over the years.

I would like to highlight that my previous visit was excellent, and I had even left positive feedback for the staff member who treated me at that time. Unfortunately, today’s experience did not meet the same standard.

I kindly request clarification regarding the policy change and ask that you review the service provided during my appointment. I hope steps can be taken to ensure consistent service quality across all staff members.

I’ve spent thousands with Results Laser Clinic over the years, but my recent experience has been appalling. I had every intention of using my packages within the allotted time and had my appointment booked for more than two weeks, with the appointment before the expiry. They then cancelled my appointment 4 days before my appointment.

When I tried to rebook, they offered only two slots on one specific day. As a full-time healthcare worker who also participates in an on-call roster, it is professionally impossible to find shift coverage or navigate my schedule with such short notice. Despite the clinic being the party that cancelled, I was blamed for the expiry. They claimed I had "plenty of time" because treatments can be 4 weeks apart, yet their own website recommends up to 6-week intervals—especially in later stages of a cycle. They are effectively using their own clinical guidelines as a loophole to avoid honoring paid services.

While the local clinic was unhelpful, the Company Management (Head Office) was worse. After using their formal "Contact Us" pathway, I was told that they have to cancel customer appointments "all the time" and that I shouldn't "waste my time" contacting them further because they would not grant an extension under any circumstances.

Don't be fooled by their generic replies to reviews asking you to email "specificemailadresswithinforesultslaser". I have already been down that path, and the representative I dealt with was incredibly condescending and dismissive.

It is unacceptable for a company to force the customer to bear the financial brunt of their own staffing issues. They have no interest in customer retention once they have your money. Save yourself the effort and go elsewhere.

Never enough staff in the clinic, expected to answer calls and walk ins and deliver treatments, running late and rushing service as a result.

Paid for multiple appointments
they kept canceling
rang head office numerous times
they finally rang me back and said owner would call me back
she never did
i’ve spent nearly $800 and no result
disgraceful
i definitely recommend not pre purchasing unless you want to loose your money

I undertook 14 session of laser hair removal for my face (with approx 7 including my neck), over a period of 2 years, at Results Laser Clinics (RLC). Unfortunately, due to their false advertising and refusal to inform me of any risks that are associated with laser treatment, I now have to deal with excess hair growth that is thicker and much worse than when I started.

I reached out to them in February asking for a refund and compensation given the permanent damage as well as a request that they correct their false advertising and warn clients sufficiently. My concerns and emails were ignored. Below is a copy of the letter I sent detailing everything meticulously:

"I am writing to formally demand a full refund of the total cost paid (approx. $570) and seek appropriate compensation for laser hair removal services (face and neck) conducted between June 2023 and May 2025. This demand is based on misleading and deceptive conduct and a major failure of Consumer Guarantees under the Australian Consumer Law.

1. Misleading Representations

At my initial consultation session, I was explicitly promised that the laser would "kill the hair follicle" and that 6–10 sessions would result in a permanent reduction requiring only annual maintenance. At no point was I informed of the risk of Paradoxical Hypertrichosis (stimulated hair growth) or that facial hair would require "indefinite" treatment. This sentiment continued throughout my 14 sessions of treatment, despite my raising of concerns that I noticed minimal difference in hair reduction and that my hair was growing back fast.
The contradictory explanation provided to me in February 2026 – that the area is "hormonal" and treatment never ends – proves that the clinic either lacked the necessary expertise for treating facial hair or intentionally withheld material risks to induce me into a long-term contract.

2. Failure to Provide Services with Due Care and Skill

Technicians repeatedly skipped areas and I had to constantly request that they go over areas again. In one instance I came back the next day for a re-administration of the laser session because they had missed large patches across my upper lip. Most significantly, a technician burnt off the baby hair on one side of my forehead. I immediately ceased treatment at that point given how concerning this development was. When contacted to book another follow up session I reported the incident and cited it as the reason for my refusal to continue with Results Laser Clinic, and also noted that I had done more than the required 10 sessions. Though I refused to provide photos for personal reasons, I offered to come in person and show the affected area as well as submit a more formal report. I was never contacted again. This lack of professional oversight is unacceptable and dangerous.

3. Current Status & Consequential Loss

Since ceasing treatment, the hair on my face, which was actively targeted by the laser treatment for 14 sessions, has regrown thicker and more visible than before treatment began. I have paid approximately $570 to receive a result that has actively damaged my appearance, with no way to rectify the result unless I seek further, much more expensive corrective measures. Had Results Laser Clinics truly been a responsible service provider with adequate experience in the field, they would have not used such misleading advertising nor concealed the crucial information regarding hair regrowth, indefinite treatment and risks from their clients and would have positioned me to take very different action. I know I would not have undertaken laser treatment had any of this information been divulged at the initial consultation session.

Required Resolution

I require a full refund of all fees paid plus a written proposal for compensation for the distress and the physical damage caused (the stimulated hair growth).

Should this matter not be resolved by 20th of March, 2026, I will immediately proceed with the following:
Statutory Reporting: A formal report will be lodged with the ACCC regarding your clinic's misleading advertising and the Health Complaints Commissioner for unsatisfactory treatment and negligent service leading to permanent damage.
Legal Escalation: I will lodge a claim via VCAT to recover the funds and seek damages for "consequential loss" under the Australian Consumer Law.
Public Interest & Social Disclosure: I will be sharing a detailed account of this experience (including the "hormonal" contradictions, poor, inconsistent service and the stimulated hair growth) across social media platforms, Google Reviews, and local community forums.
I look forward to your prompt response and a swift resolution to avoid further escalation."

I am now proceeding to escalate this matter.

Staff are friendly and nice. Not sure with the less than 2 minutes total actual service for full brazilian and underarms though. Hoping for good results.

The staff were extremely unprofessional and lacked basic courtesy, such as greeting customers.
The service was completed within five minutes and proved to be entirely ineffective.

Whenever we are calling for booking an appointment system mentioned that you are next caller and it takes more than an hour and then the call automatically disconnects after waiting for one hour it gives feeling that no one want to attend the call and book the appointments and same when u go to clinic if staff is doing nothing still they will say we are totally booked out management need to fix these things and put proper check on their
Staff because if they are not booking appointments now the clinic will run now I am calling from so many days no one here to pick my call and book my appointment for laser

Hi Jules,

I’m currently away on business and felt the need to write this to you!
I just wanted to say a huge thank you to you and all your team at Results Laser.I genuinely appreciate the care, professionalism, and effort you consistently put in — it really doesn’t go unnoticed. It’s always a great experience, and I’m very grateful for the results and the support from the whole team.

Thanks again,
Dylan Jusufi

I posted my review expressing my dissatisfaction five days ago and received a response from Result Clinic asking me to contact them by email. I emailed them on 9 January, but until today I have received no reply at all.
This makes me question whether the response to my review was an automated message or a sincere apology with real intention to resolve the issue. If you genuinely want to help, please provide a direct phone number and the name of a person I can contact to discuss this matter properly.
I will continue to update this review so others can see how the company handles customer concerns and whether it truly values its customers. Thank you.

I previously purchased a prepaid package, which has only recently expired because the clinic I normally attend (Airport West) did not have any available appointments to book me in during the busy holiday period. I called the head office for an extension but they didn’t help me. They just gave me an email to send my request to customer care. When I contacted customer care to request an extension, I received only a brief one-sentence email response stating that it could not be done due to “company policy.” This was truly disappointing, especially as I have been a loyal customer for many years. This was the first time I have requested an extension and I did not expect this level of customer service. Scammer behaviour!!

If I could give Minus 100 stars I would. DO NOT BUY PRE PAID PACKAGES FROL
THE SCAM COMPANY! they hide the fine print that you only have 3 months to use them (not the assumed 12) customer service at head office is disgustingly rude and even if you try and book 4 months after purchasing packages she will say they will not honour it and you have forfeited your funds. Buyer beware this place are scam artists and will all close down with how they operate mark my words.

DO NOT GO!!
Results Laser Clinic does not care about there customers, they are not helpful and are SUPER rude.
I have been a loyal customer for over 5 years and i tried to extend my laser session just one time as it was about to expire in 4 days and I'm out of town and can't get to a clinic and they told me I wasn't able to extend. So my hard earned money that I have paid for this package is going to waste.
HOW DISGUSTING!!!How is that good customer service? How on earth do they think after an experience like this I will be a returning customer? Well I won't be and I won't be recommending RLC to anyone I know. WORST CUSTOMER SERVICE EVER!

Absolute SCAM!!
I went for pigmentation treatment. After 4 treatments, there was no progress to my pigmentation, the vapor from the treatment made my eyes itchy, red and gave me blurred vision for over a week. I made advance payment for future treatment so i went back explained that i am not happy with the result and asked for the refund of my UNUSED balance and to my surprise they refused to make a refund. Be aware, once your money is in their hands you wont get it back.

I have never experienced such poor customer service in my life. Unfortunately, I had to deal with the email team, the phone team, and the staff in the shop, none of whom provided even basic courtesy or professionalism. Each interaction felt dismissive and unnecessarily rude. I genuinely hope the phone calls were recorded so the owner can hear how their customers are being treated.

It was clear that the staff lacked knowledge about their own policies regarding exchanges, credits, and treatments. When I called with questions, the receptionist would literally yell my questions across the room to the manager, and I could hear gossiping and mocking in the background. It was incredibly unprofessional and uncomfortable.

I initially wanted to convert my laser hair removal treatment into a credit after being told I couldn’t proceed because I was tanned. While I understand that some services are non-refundable, I expected to at least be able to use my credit on any suitable service. Instead, I was told I could only use it for a single facial, which makes absolutely no sense given that the business already had my money.

When I eventually went to the Bondi location for my laser appointment, the technician who helped me was genuinely lovely and professional,one of the very few positive parts of this whole experience. Unfortunately, the same cannot be said for the email and phone teams, who behaved more like a group of high-school “mean girls” than customer service representatives. I also spent 40 minutes on hold only to be hung up on immediately. When I requested to speak to management, I was told the manager was too busy. I asked for a call back, was promised one, and never heard from anyone.

Overall, I would strongly caution anyone considering this business. The lack of professionalism, care, and basic respect for customers is deeply concerning.

After my experience with your clinic’s poor and dishonest treatment, I received a message asking me to email or contact your customer service. Your customer service is extremely poor, and I did not receive any response to my message. Why do you ask us to call or send an email if you have no intention of correcting your mistakes with your clients? Why the dishonesty?

I had a very disappointing experience with the head office this clinic. Last Thursday, I purchased a laser hair removal treatment through their website. At checkout, the system applied a 50% discount, but later that same afternoon—just a couple of hours after I had my session—I checked the website again and saw that the treatment was actually being advertised at 60% off.

A friend of mine also purchased the same treatment on Thursday, and she received the 60% discount, which confirmed that the promotion was already active that day.

I contacted the head office via email on Friday to explain the situation, but instead of addressing it properly, they insisted that the 60% promotion only started on Friday. This is simply not true, as both my friend and I saw—and purchased—the treatment on Thursday. They also ignored the details I provided and kept repeating the same incorrect information.

I expected honesty, transparency, and fair pricing from a clinic offering medical-grade services. Unfortunately, this was not my experience.

I’ve been getting my underarm laser done here for three years with no issues. Last September, I tried their microneedling package and got my usual underarm laser on the same day. Two weeks later, my underarm started showing a burn mark, and my face developed dark pigmentation exactly where they did the microneedling. Three weeks passed and it just kept getting worse.

Five weeks after the treatment, I went back to the clinic to get it checked. The girl told me she’d file a report and someone from HQ would contact me. Four days went by with no call, so I went back—only to find out from another aesthetician that no report was ever filed. They finally made one, and a few days later I got a call. The moment I answered, the staff on the phone sounded defensive and unfriendly, telling me pigmentation after microneedling is “normal” and that she can’t say how long it’ll last—could be months or even years. YEARS? Seriously?

They offered treatment for the underarm, so I agreed. After that, they booked me in right away. By the third treatment, I had to call and follow up myself, and I was left waiting on hold forever. After that session, they said they’d call me again… it’s been 10 days and still nothing.

Honestly, I’m exhausted from having to chase them for aftercare. My face still has visible pigmentation in the exact pattern of the microneedling, and my underarm now has a dark burn mark the size of a two-dollar coin. This whole experience has just been horrible

PS: No, never mind. It’s been a month and my refund still hasn’t been processed. The service has been very poor.