I just wanted to write this review to warn other people. I opened an account in 2022, then in April 2024 signed up to a trial period. I cancelled this in May 2024. No further charges were taken an... Voir plus
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Lisez les avis des autres
RWL is so much more than a fitness platform. What I like most is that the app feels motivating rather than restrictive. There’s plenty of guidance, good workout programs and useful progress tracking... Voir plus
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My friend introduced me to RWL and honestly it's the best fitness support ever. They really care about your results, they match your enthusiasm, they motivate on your tough days and they are sooo easy... Voir plus
L'entreprise a répondu
Really positive messaging, across nutrition and working out. Tried a few recipies and they have all been great. The total reset plan is achievable, 25min sessions 4 times a week and the motivational m... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
RWL is the world’s most comprehensive online fitness and nutrition platform for women. Founded in 2013 by Lucy Mecklenburgh and Cecilia Harris, RWL focuses on more than just getting fit and healthy. We encourage a supportive community spirit with women inspiring women, discussing their experiences and growing together. We will make you fall in love with getting fit and healthy, all from the comfort of your bedroom. With expert-led workouts, specially created for women, we have everything you need for real results that actually last. All you need is your phone, tablet or computer and a bit of space around you, and you’re ready to go! With workouts from 5 to 50 minutes, you’ll never skip a workout again! No matter what your fitness level, RWL has something for everyone, from complete beginners to advanced fitness enthusiasts, with a range of different plans and diets to suit your lifestyle and needs. 1000+ workout, weekly live classes, structured programmes, 600+ delicious recipes, various diet styles and guided mindset courses... what more would you need? The RWL community of #RwLfitties continues to grow every day and has helped hundreds of thousands of women to a healthier lifestyle.
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4,5
Excellent
608 avis
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Avoid
Upset that after requesting a subscription fee refund after forgetting to cancel amongst the busy life of a baby and a toddler, and explaining the stress of not being able to afford this given I am on maternity leave, that my request was denied based on small print somewhere in the terms and conditions via a generic email. I have not used the service for numerous years, which I explained and which can be verified via the app. The fee is for the upcoming year and I raised on the day it was charged. The service has not been used at all.
I can see from other reviews this has happened to others.
I think it’s thoroughly disappointing that a company that claim to have genuine care for their community, would act in such an opportunistic and immoral way. Especially when they have a whole section dedicated to mums. You know it’s bad when your only defence is terms and conditions.
I have been pestered constantly via the app since cancelling, but not once did I have a reminder about the renewal. Supposedly an email is sent but I cannot locate this in inbox or junk and have yet to see proof. Why would you not use the (paid for) app to remind members? And why do you pester once someone has cancelled but not check in on those who have paid for the app but aren’t using it, if you care so much? One has to be wonder.
20 juillet 2025
Avis spontané
Réponse de RWL
Thank you for your feedback, and I’m truly sorry to hear about your experience.
We understand how challenging things can be, especially during maternity leave, and we regret that our response felt impersonal. While our refund policy is outlined in our terms, we’re reviewing how we handle exceptional cases like yours and how we communicate renewals more clearly—your suggestions are appreciated.
We’d be happy to take another look at your case. Please reach out to us directly at support@rwl.fitness
Would recommend!
Recently joined RWL after losing motivation on another app, was a bit unsure on signing up but really enjoying it so far!
Have just completed my First program and really enjoyed it (so much im forcing myself to have rest days!). Was just 25 minutes a day, energy from instructors was great, plenty of modifying options too (some moves i cannot physically do due to weird feet so this was a bonus for me!). I even managed to lose some cm's because it was so easy to be consistent!
Also love that there's live workout options and lots of recipies!
There's options to sync your watch and track etc but I haven't looked too much into this. Sometimes the app has a glitch and theres regular updates but I don't mind this!
Now looking at a next program to do on rwl!
14 juin 2025
Avis spontané
Réponse de RWL
Thank you so much for your lovely review and for giving RWL a chance — we’re so glad you did! 💖 It’s amazing to hear that you’re enjoying your first program and already seeing results. We love that the 25-minute sessions and instructor energy are helping you stay consistent (even if it means forcing yourself to rest — we totally get it! 😄).
We’re especially happy to hear that the modifying options made the workouts more accessible for you — that’s exactly what we aim for. And it’s great to know you’re enjoying the live workouts and recipes too!
Thanks for your patience with the occasional app updates — we’re always working to improve your experience. We can’t wait to see which program you choose next — you’ve got this! 💪✨
Amazing wellness app
I've now completed many programs within the RWL app. There's such a range of different types of exercise programs on there, including cardio, pilates, yoga, weighted and many more...
I never get bored and I particularly love the live zoom sessions that are available to all members and it has the most amazing community.
All sessions can be done at home without needing to commute to a gym and you really do get a lot included for the price of a membership.
14 juin 2025
Avis spontané
Réponse de RWL
Thank you so much for your amazing review! 🌟 We're absolutely thrilled to hear how much you're enjoying the variety of programs on the RWL app — from cardio to yoga and everything in between. It's fantastic to know that the live Zoom sessions and our supportive community have made such a positive impact on your wellness journey.
We designed RWL to be flexible, fun, and accessible from home, so it’s wonderful to hear that it’s helping you stay motivated without the need for a gym commute. Your kind words mean the world to us and inspire us to keep delivering the best experience possible.
Keep smashing those workouts — we’re cheering you on every step of the way! 💪💖
Transformative 💪
RWL is an inclusive, supportive, fitness and lifestyle app for all. The app covers all areas; fitness, nutrition, yoga, meditation, mobility sessions it really does have it all. You can really tailor make it your own and choose what style of workouts you want to focus on and delicious recipes that make it easier to keep on track with nutrition. The community is especially a brilliant addition to the app, you will find daily motivation and support from members, personal trainers and members of the team cheering you on in the community outlet, it really is such an uplifting community I feel proud to be part of.
I have recently completed sweat and shred this is a HIIT programme the trainers really encourage you from the start and help you believe you can do it, my results were not only weight loss but muscle definition and now increased energy and improved fitness levels. I started off with the 30 day challenge then new beginnings which I would say is a good place to start when returning or starting your fitness journey. The workout bank is brilliant and has a filter system to break your workouts down to 10 minutes if short on time or to select a type of workout such as walk to the beat or dance fit.
I would definitely recommend, there really is something for everyone.
Thank you again to the RWL team it really is transformative
3 juin 2025
Avis spontané
Réponse de RWL
Wow—thank you so much for this incredible review! We’re absolutely thrilled to hear how much you’re enjoying the RWL app and everything it has to offer. It means the world to us to know that you've found real transformation—not just in your fitness and energy levels, but also in your confidence and daily routine.
We love that you've explored so many aspects of RWL, from Sweat & Shred to the 30-Day Challenge and New Beginnings. And it’s fantastic to hear how useful you've found the workout filters and recipe support—they’re all designed to make fitness and wellness work for you.
What makes us most proud is hearing how much the RWL community has uplifted and supported you. That connection is at the heart of everything we do, and we’re so happy to have you as part of it.
Thank you again for your kind words and for recommending RWL—it means so much.
With appreciation,
Team RWL
Réponse de RWL
Thank you for your lovely feedback! We’re so pleased to hear you found our team quick to respond and helpful. We're always here to support you—anytime you need us.
Best wishes,
Team RWL
Really upset that I cancelled my…
Really upset that I cancelled my membership 6 months into my yearly subscription as I never used the app to be charged £129.99 for another year. Unfortunately the email cannot be located and I have been told I should have done it on the app but I didn’t even have the app or used the email it was connected to. No compromise with a refund even though I asked immediately after payment was taken and explained what happened. This is supposed to be be a wellnes app to look after yourself and the stress this has caused me is unbelievable. Clearly more important they get their money than look after their customers.
12 mai 2025
Avis spontané
Réponse de RWL
Hi there,
We're truly sorry to hear how upset and stressed this experience has made you feel — that’s the last thing we’d ever want, especially from a service designed to support your wellbeing.
We completely understand how frustrating it must be to see a charge you weren’t expecting, particularly when you haven’t been actively using the app. Our intention is never to catch anyone out, which is why we send reminder emails before annual renewals and make cancellation available at any time via the app or website.
We appreciate that technology and email connections don’t always go smoothly, and we're really sorry that this led to confusion around the cancellation process. While we do have certain policies in place to protect the fairness of our system for all members, we also genuinely care about our community — and we’re always happy to take another look at individual cases.
If you’re open to it, please email our customer support team again at support@rwl.fitness, mentioning this review, so we can revisit your situation and see if there’s anything further we can do to help.
Wishing you all the very best,
The RWL Team 💛
Elaine was very quick in her response…
Elaine was very quick in her response and resolved the issue very promptly
8 mai 2025
Avis spontané
Réponse de RWL
Thank you so much for your kind words! I'm really glad I could help and that we got the issue sorted quickly. If you ever need anything else, don’t hesitate to reach out!
Great customer service
I had an issue with my account but Elaine was very efficient and helped me resolve the problem. Very pleased with the RWL service!
6 mai 2025
Avis spontané
Réponse de RWL
Thank you for sharing your experience! We're so glad Elaine was able to assist you efficiently and get things sorted. We'll be sure to pass along your kind words to her—it’ll make her day!
We're thrilled to hear you're pleased with the RWL service, and we're always here if you need anything in the future.
Great app and great customer service!
Great app and great customer service!
29 avril 2025
Avis spontané
Réponse de RWL
Thank you so much for your kind words! We're thrilled to hear that you're enjoying the app and had a great experience with our customer service. Your support means a lot to us and motivates our team to keep delivering the best.
Very helpful and prompt assistance from…
Very helpful and prompt assistance from Elaine.
23 avril 2025
Avis spontané
Réponse de RWL
Thank you so much for your kind words and lovely review 💛
We’re so pleased to hear that Elaine was able to assist you promptly and helpfully we’re really proud of the care our team puts into supporting our members, and it means the world to us when it’s recognised.
Your feedback truly makes a difference, and we’re so grateful you took the time to share it. If you ever need anything at all, we’re just a message away.
With thanks and warm wishes,
The RWL Team 💪✨
Not good
I tried this platform once before and found it to be badly presented and very glitchy. Workouts/ programmes are hard to find and the search function doesn't seem to work. You can't Chrome cast it onto a larger screen and the website doesn't display well on a laptop. I recently decided to try the "mama rebuild" course and I have been unable to get access to any of the material. Often the links in the website seem to fail and simply take you back to the main homepage where you started.
21 mars 2025
Avis spontané
Réponse de RWL
We’re sorry to hear about your experience with our platform, and we truly appreciate your feedback. We understand how frustrating technical issues can be, especially when you're eager to get started with a program like Mama Rebuild.
Our team is continuously working to improve the platform, including refining navigation, enhancing search functionality, and optimizing the experience across different devices. Your comments help us identify areas that need attention.
Regarding your access to the Mama Rebuild course, we’d love to resolve this for you as soon as possible. Please reach out to our support team at support@rwl.fitness so we can assist you directly and ensure you get full access to the content.
Thank you for giving us another try—we’re committed to making things better for you!
Impossible to get hold of
They charged me without any notice or email - zero communication from them. I have emailed the support team three times with no response, have whatsapped with no response and still no refund!
14 mars 2025
Avis spontané
Réponse de RWL
We’re really sorry for any frustration this has caused. Our team is here to help and would love to get this sorted for you as soon as possible. Please reach out to us at support@rwl.fitness, and we’ll make it right.
Cancellation request ignored
I requested cancellation in December as hadn’t used the app. They then debited me in Jan and Feb and when I queried this refused to refund me. Shocking as I had never used the app and had notified them that I wasn’t interested. Very poor customer service!! A very strange email had been linked to my debit order which I was totally unaware of. It was clear that their app caused confusion due to this strange email address but they didn’t acknowledge this and just ignored my request for a refund.
7 février 2025
Avis spontané
Réponse de RWL
We’re sorry to hear about your experience and truly understand your frustration. Our goal is to provide clear and transparent service, and we regret that this situation has caused confusion.
We’d like to investigate this further, especially regarding the unfamiliar email linked to your account. Please reach out to our support team at support@rwl.fitness with your account details so we can look into this and find a resolution for you.
We appreciate your feedback and would love the opportunity to make things right.
Amazing experience once again
This is my second review and I can honestly say I have no regrets about coming to the retreat and once again have no regrets , thoroughly would recommend
3 février 2025
Avis spontané
Réponse de RWL
Thank you so much for sharing your kind words and for taking the time to leave your second review! We're absolutely thrilled to hear that your experience at the retreat was so positive, and that you have no regrets about choosing us again.
Your recommendation means the world to us, and it’s incredibly rewarding to know that we’ve been able to meet your expectations each time. We look forward to welcoming you back in the future and continuing to provide a space where you can truly relax and recharge.
January Retreat
2nd RWL retreat! There is just something truly special about Lagos that I can't describe. Thank you RWL, you've created a safe haven where I can fully disconnect, face my emotions and reset my mind. Cecilia, one of life's treasures & role model who is fiercely strong & has the kindest of heart. Her walks & meditations have been the best therapy. My heart is calm and my soul is lit again. I feel alive and I can breathe again. You have created a place where everyone's journey is honored, where authenticity is celebrated and vulnerability is embraced. There has been plenty of laughter and plenty of tears. I'm thankful for the challenges because they reminded me of my resilience. I'm grateful for the love and support of the RWL family as you have provided me with empathy, encouragement, and understanding. I'm thankful for the moments of joy because they remind me of the beauty in life. Every experience and emotion I've lived through has contributed to the version of myself today.
Sarah & Ben both have been simply amazing. Besides pushing me out that comfort zone. Thank you for the guidance, support & expertise you have both given me as it has restored some of the self doubt voice in my head. You have made it a safe space for me to be vulnerable & let out my emotions. Thank you for the empowerment in your engaging sessions. Thank you for being patient, encouraging & inspiring. I leave this place again with a different experience & different version of myself. The food by Chef Andreas & Joe were amazing. The walks, the fitness classes & workshops were fab. Returning back for the 3rd time in May as I can never get fed up seeing Algarve and going down the steps of Ponta da piedade again and again. Looking forward to see what's in store for my 3rd retreat.
27 janvier 2025
Avis spontané
Réponse de RWL
Wow, thank you so much for your kind and heartfelt words. Reading your review truly filled us with joy and gratitude—it’s feedback like yours that reminds us why we do what we do.
We’re beyond thrilled to hear that your second RWL retreat in Lagos brought you such peace, connection, and growth. Your description of the experience—feeling alive, calm, and able to breathe again—means the world to us. It’s so special to know that RWL has been a space where you can fully disconnect, embrace vulnerability, and rediscover your strength and resilience.
Your words about Cecilia, Sarah, Ben, and the entire team are so touching. They’ll be so grateful to hear that their guidance, patience, and inspiration had such a positive impact on your journey. Hearing that you felt supported, empowered, and safe in our community brings us immense happiness.
Chef Andreas and Joe will also be delighted to know their food added to the experience, and we’re so glad the walks, fitness classes, and workshops resonated with you so deeply.
We’re absolutely honored that you’ve chosen to return for a third retreat in May, and we can’t wait to welcome you back to Lagos. The beauty of the Algarve and Ponta da Piedade will be waiting for you, along with more incredible experiences we can’t wait to share.
Thank you again for sharing your journey with us and for being part of the RWL family.
With gratitude and love,
The RWL Team
Absolutely LOVED the retreat
Absolutely LOVED the retreat! I went in January to zen out, focus on me more and enhance my fitness and nutrition.
The itenary was fab and the food was insane! Cecila, Sarah & Ben were fab with their classes and workshops!
Very good value for money and I made friends for life which is a bonus! I'm looking forward to going again in future and any fitness event days they have! Highly recommend! You will come home feeling renewed and buzzing! X thanks so much! I'm also not a member but looking to join as their advice has helped me massively!
31 janvier 2025
Avis spontané
Réponse de RWL
Thank you so much for your glowing review! 🌟 We're thrilled to hear that you *absolutely loved* your retreat experience with us in January. It's wonderful to know that our itinerary, food, and workshops exceeded your expectations—Cecilia, Sarah, and Ben will be delighted to hear your kind words! 💪✨
Hearing that you felt renewed, buzzing, and inspired to focus more on yourself and your fitness journey truly means the world to us. We’re so happy our advice has helped you, and it’s amazing to know you made friends for life while you were here—that’s what it’s all about!
We can’t wait to welcome you back in the future for another retreat or one of our fitness event days. Thank you for recommending us, and we’d love to have you join as a member when you're ready. Here's to continuing your journey of health, happiness, and balance! 💚
Warm regards,
Team RWL
Don’t care about customers
A definite no for me. Took them up on a one month reduced price offer to try out the service. They took my money and I couldn’t access anything. Contacted them via the app. Told to e mail another address who didn’t reply to 2 emails. Promised after another message a colleague would look into it and then just radio silence ever since. Terrible customer care and experience and why have a message function in the app if you can’t action anything!
Took my money and delivered nothing
14 janvier 2025
Avis spontané
Réponse de RWL
We’re truly sorry to hear about your experience, and we deeply regret the frustration this has caused you. This is not the level of service we aim to provide.
We’d like to make this right. Please contact our support team at support@rwl.fitness and we’ll prioritise resolving this issue for you as quickly as possible.
As an apology for the inconvenience, we’d like to offer you a free month of membership. Once we’ve addressed the issue, we’ll ensure everything is set up correctly so you can fully enjoy the service.
Thank you for bringing this to our attention. We value your feedback and hope to regain your trust.
It’s a NO from me!
Very awkward app to navigate when it comes to renewing and cancelling. Hard to find when your actual renewal is. Isn’t very clear that it is automatic renewal hidden in T&Cs. When not wanted auto renewal takes place they will not refund only generic responses to my emails rather than responding to what I actually said. I have found the app itself bland and a little boring, dull trainers or irritating to listen to. When following a program it was difficult to find the workout which follows on and ended up doing the same workout more than once while others wouldn’t unlock even though I’d done the previous workout. Didn’t try the recipes so can’t comment on those. I wouldn’t recommend.
5 janvier 2025
Avis spontané
Réponse de RWL
Hi Jenni,
Thank you for sharing your feedback. We’re sorry to hear about your experience and appreciate you taking the time to let us know about the issues you faced.
We strive to make our app and services as user-friendly and engaging as possible, so it’s disappointing to hear that this wasn’t your experience. We value your insights and will take your comments on navigation, content, and communication into consideration as we continue to improve.
To address your concerns directly, we’d love the opportunity to assist you further and make things right. As a gesture of goodwill, we’d like to offer you a month of free access to explore the platform again. Please don’t hesitate to reach out to us at **support@rwl.fitness**, and our team will be happy to assist you.
Thank you again for your feedback, and we hope to have the chance to turn your experience around.
Kind regards,
The RWL Team
Female empowerment at its finest
What an incredible day with incredible people. An event with high energy, laughter, great vibes, wellness and community. A wonderful empowering day for women from right across the UK. Go team RWL!
30 novembre 2024
Avis spontané
Réponse de RWL
Thank you so much for your kind words! We're thrilled to hear you had an incredible day filled with energy, laughter, and connection. It means the world to us to see women coming together to support and empower one another. Your feedback inspires us to keep creating memorable experiences.
Highly recommend RWL!
Great variety of workouts. I have cancelled my membership a few times to move to other apps and always end up coming back to RWL!
4 décembre 2024
Avis spontané
Réponse de RWL
Thank you for your loyalty and for always finding your way back to us! We're so glad to hear you enjoy the variety of workouts we offer. Your support motivates us to keep improving and delivering the best for our amazing community. Welcome back to RWL—we're here to keep you moving and inspired!
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