ReSupply Avis 

easy to schedule, good communications, strong polite young men doing the hauling.

The gentleman did exactly what I wanted them to do and they were very careful getting the furniture out of the house. They went above and beyond to help me.

Stephen was on time and working by himself today. We assisted a little bit but he was strong enough to manage a sofa bed couch, two huge sleep reclining chairs with lifts, plus a dining room table and 4 chairs. He was very efficient! He was very pleasant! I would highly recommend ReSupply for picking up donations.

Very special detailed scheduling on line. Received a phone call, then a text to notify me when the drivers would arrive. Elais and Derrell were great at moving the sofa and loveseat out of our home. Very careful, polite, and professional. Thank you!

They came during the pickup window and efficiently collected the furniture and payment. Nice!

Staff stayed right on top of my item pickup & provided thorough details up to the minute, especially your customer service rep, Gerber Palacio.

Alan and his crew did a good job. Very neat and tidy. Careful with everything.

The gentlemen that picked up our donations were very kind and helpful.

Booking process was very good.

Service was mostly done online.

I was very happy with the service for the most part. Customer Service was excellent. The only item I was disappointed in was the checklist to enter your donation. The draw down box included a twin size sleep sofa, which is what I selected in addition to my entertainment center I was informed once the driver was on the road that they could not accept the sleep so far as a donation I understand the reasoning behind that, but I wish I knew that from the beginning.

The guys who picked up my large piece of furniture removed in an expert manner. It was done quickly and professionally.

The problem: we were getting rid of a 90s entertainment unit from my aging parents' home. I'm a savvy and experienced purger of stuff, and could not identify any organization or person who wants these obsolete pieces of furniture.

Front end of the process was great. Easy scheduling, and I receive a shocking-to-me email saying that a specific local charity wanted the darn thing.

The next day, I get an email saying that I should confirm with the charity that they accept the item I'm donating. If they won't take it, an unspecified recycling fee will be charged. I'm confused, as I don't know the charity, didn't select it.

Also, the ReSupply website had said that if one organization doesn't want it, they'll continue to go down their list of charities to donate it before it must be recycled. I want the thing gone, I don't care where it goes. So, ok.

I looked at the charity's website, they wouldn't take it. I try to contact ReSupply. No response to my text message after about 5 hours. So I go on chat. The chat rep can't tell me what the "recycling fee" might be, or explain why the charity was assigned to receive something they don't accept. Simultaneously, I call the charity. Amazingly, I talk to a person. The woman I talk with (kindly) laughs when I explain the situation, and ask, "Do you take entertainment centers?" Nope. A rep from the charity's (re)explains ReSupply's logistics to me, which comports with what I read on the website.

While trying to explain this to the chat rep, at one point they seem to get a little testy with me. Or so I feel; it's hard to tell, when there's no tone of voice or facial expressions to mediate the communication. All I want is to know a cost: that the $176 quoted won't turn into $500 when the drivers arrive. Chat rep asks me to upload a photo of the item to the chat, which I do, despite previously having uploaded to the website at the time of my request.) Chat rep can't give me a cost, tells me she needs to reach out to the drivers. Then she gives me a set of bullet points that still don't give me a cost. I tell her to let it rip, we'll see what happens.

(At the end of the day, I get an email telling me that the recycling fee will be $49. Fine! It's fine.)

Gentlemen who picked up the item from our raised ranch were professional, kind and good humored. They arrived on time, whole thing took maybe 30 minutes. Great.

The ungiveawayable entertainment center is gone, and I'm happy about that.

You know what, at the front end, if ReSupply had just said, "entertainment center, $215" I would be writing a 5 star review right now. Instead, we had a confusing and stressful interaction. Maybe I'll be surprised later on, and find out that ReSupply was able to give it to a charity wants it. But I doubt it -- it's a technologically obsolete piece of furniture.)

I was not informed that disassembled items would go to recycling and they could not be used. The estimate was so far off what I paid. Never using ReSupply again.

Excellent service !!! They went above and beyond and I would highly recommend.

Everyone was so professional and the process was really quick. It was so helpful to have a reliable window of time to know when everyone would show up. Booking online was also super simple. Excellent service, thank you so very much!

Easy to use web site to set up donation/pickup. Great communication each step of the way!

The app was very easy to use. They connected us with Salvation Army, who had already turned me down for these same 2 pieces of furniture, but Resupply said they would find someone to take them. 2 guys from Salvation Army arrived and said they may not be able to use the furniture. So they charged me an extra $70 recycling fee (claimed it was a 50% discount), because they said they would get rid of them, which broke my heart because they were very good pieces of furniture - sturdy, well made, one was antique, so I was disappointed from that aspect, but since we are on a timeline to get things out of here, I had to let them go. But the men who did the work were wonderful. In and out quickly, explained everything and were respectful of property, doors, and walls etc. The app was easy to use. The customer service person I asked a question from answered right away. So it was more of an emotional disappointment than anything else. But the service itself was great.

Easy and convenient- feels good to know the items are going to help someone else set up their home. Thank you for providing this service

The movers went excellent. All went well.

On time,
Pleasant, efficient— could
Not have asked for a better experience

The crew was very professional, respectful, and efficient.