Revenue Avis 

Nasty, rude and hung up the phone on me for asking for advice.

I wrote to both Roads and Transport NSW and Revenue NSW advising them that there was a fault with the timing of their turn Right Arrow at intersection of Victoria Rd and Balmain Rd Rozelle and requested that they cancel the $544 issued on Dec 16 2024.
Revenue NSW denied that there is a fault with the Arrow and continued to keep the fine in place.
Their website refuses to accept the video evidence taken in recent times proving that the Yellow Arrow is way to short entrapping those who have commenced a right hand turn.
Further details as follows :
I have been a resident in Balmain for 25 years and have been noting the average time for a green traffic arrow at local intersections to be at least 15 seconds then the yellow arrow to be at least 5 seconds.
Since this particular traffic Arrow has been installed the cycle speed is 4 seconds for the green and 2 seconds for the yellow. on average you will need 6 seconds to make a right hand turn from where there once was 2 lanes going from Victoria Rd filtering into 1 lane on Balmain Rd.
In regard to providing evidence Revue NSW declined from a sending me a gmail link which allows me to provide my evidence video

Just spoke with a fabulous lady in Revenue- Jill.
Could not have been more helpful. Explained everything clearly- and patiently- and made helpful suggestions as to what I could do going forward.
Also, I got through to revenue phoneline quickly.
Nothing but praise from me. Credit where credit is due, folks!
Thank you, Jill.

Revenues website is diabolical.
They need to seriously invest in managing the running of it and have something like a live chat. Closing their offices to provide face to face services was bad enough. That service had been replaced with something even more isolating and confusing, god help anyone who doesn’t have access to a computer or someone who is computer illiterate. I have sent revenue two separate messages regarding an issue I’ve been having with a website bug and I’ve gotten nothing back.

Very bad service needs training new employees especially new ones who hasn’t how to talk n helping customers and respectfully dealing with service issues .as for Muslim women I not even advise go this Galway revenue office front Galmont hotel .I felt disrespected unhonoured either unwelcome just showing huge attitude very low education displayed in my experience .Needs get employee who had respect n warm wishes help each customer no matter wihuch religion u r . Myself working precious office n never seen such low quality service

Received a letter in November stating I was due a refund and asked for my Iban details. [My wife received a cheque the same day ] I logged in and added my iban details and sent the form back with the same details. I've now received another form asking me for my iban details. I've phoned 3 times now to speak to an official, and endured the laborious pillar to post recorded speel, speak here... repeat...to absolutely no avail; it doesn't give you the option of hanging on in the end which adds to the frustration. The over tax was taken from me at source but here I am waiting several weeks later when revenue.ie could simply have sent me a cheque.

extremely poor customer service. Only work from 09:30 to 13:30. Anything government funded in Ireland is a joke.

I contacted Revenue today and was speaking to a gentleman called Kian from the PAYE department. I had queries regarding my tax as I'm currently on a career break.
Kian was absolutely brilliant. He explained everything so well and was extremely helpful! He sorted out issues that I had within minutes. Revenue need to be holding onto employees like Kian. This guy deserves a promotion!! 😀

Totally unresponsive service! Regarding the help to buy there are so much ambiguities like
1. they limited the file size to upload 10mb but the loan approval is 20mb and no way to reduce it to 10mb
2. they are saying Mortgage letter of offer and
Signed mortgage acceptance form are needed. It looks like just uploading the signed letter of offer is enough, but, no way to confirm this.
I called them and they said that no phone line for help to buy and you need to submit a query which takes weeks to months to get an answer. They said that we understood you might have a risk of loosing your home but they can not help on the phone line. This is ridiculous!

I want to extend my heartfelt thanks to Will from the revenue team for his exceptional support. He went above and beyond to help me, providing clear guidance and solutions that made a big difference. His professionalism, expertise, and willingness to assist were truly impressive. I couldn't have resolved my emergency tax issue without his help. Thank you, Will, for your outstanding service!

Keith from PAYE was amazing on the phone, sorted all my emergency tax issues from the last few months! Such a relief and he was so kind and friendly.🥰🙌🏾

My husband received letter end May to say the chq would be 14 days. Rang twice over the past 7 days and just given excuses and that if they referred it this could add another 6 weeks on receiving the payment. Apparently even though the letter confirms two weeks to receive a chq, it takes another 3 weeks for the decision (letter confs this) and then another few weeks to receive the chq. Absolutely appalling and not fit for purpose and sending cheques is a way of cheating customers from their money that shouldn’t have been taken but did in April. No high standards anymore only pass the book or cheque so that our money is kept with the tax dept. I wonder if this re applies to year end tax applications.

A young lady Kayleigh I hope I've spelled her name correctly, has just made my day. She was so helpful kind and patient to me on the phone.
I'm not that tech or tax savvy, most times the younger generation loose their patients with you, and make you feel like a fool, not Kayleigh, more people should be employed like her. I hope her boss sees this review. Geraldine.

I really feel that I have to write a review regarding an experience I had with Revenue Ireland.
I have been trying to sort out my tax affairs since August of 2023 and to date it has not been rectified.This morning I rang Revenue and spoke with a woman called Tracy.I was taken aback with her manner,her efficiency,her attention to detail and her competent attitude.She listened to what I had to say and came up with a resolution straight away.
This woman did more in five minutes than has been in achieved in eight months.
It was a pleasure to deal with someone so professional,she should be so proud of herself.I was dreading having to explain my situation and keeping it as simple as possible but this wasn't an issue.All I can say is there should be more Tracy's working in jobs that deal with the public Thanks so much Tracy.

Absolute scammers.
All my time working and they always say they owe me nothing, second I go to tax rebates I now get 100+ a year.
I suggest everyone avoid this crowd and get a second opinion.

The phone line doesn't have an option to hold on the line for an operator anymore. I've been trying all day and all I get is the line is extremely busy try again later and then it hangs up. There's no other alternative number to reach Revenue and the app doesn't help much which my query, usually I get the option to stay on the line until I get an operator to help me solve my issue. So now what are we supposed to do?? Since you've removed the option to hold on the line??? This isn't good enough in fact it's extremely bad since we're left with no other options as the phone hangs up o you. Please change this to the way it always has been.This is ridiculous who's ever idea this was to change everything a d to removed the hold option. Now I'm left with no help whatsoever so what am I going to do now? Arrrrrggggg

fate caa' oid okrop

The people that work here are great! Every single time I've spoke to someone I've had my problem or query resolved instantly. Everyone is very pleasant, knowledgeable and extremely helpful! The site isn't great. It has an irritating log in system. It's terrible to navigate, its not user friendly - BUT it is useable for certain tasks, and I'm familiar with it now.

My problems arise when there is an issue that CANNOT be solved online.

What is going on with the phones? The option to hold has been removed. "Sorry, we're too busy to take your call, try again later". Their office closes at 13:30. I have tried multiple times to get through, and at no point was given an option to hold for someone.

So I gave up. I discovered a alternative (but not ideal) solution for my issue - that could be done online. I logged in, mid way through implementing my new solution I was logged out of the site. And have since been unable to log back in, either on laptop or phone.

It's 16:30. There's nothing I can do now. It's a ongoing payroll issue that should have been resolved last week, but is now going to carry on to next week.

This is something that could have been solved in less than 5 minutes on a phone call. Or if the website was fit for purpose. For the record I've been had this issue more than a few times. Just this time I needed to
vent.

Just another thing in Ireland that's broken.

Very hard to navigate. Not customer friendly. 50 minutes trying and still no better off.

Great experience from revenue today. Thank you to Ken who was extremely professional and helpful. Its great to know that there is such a high standard within the revenue. Well done Ken