RevitaLashUK Avis 

Works a charm! Patience and consistency is key

The revitabrow product comes half empty, it didnt last more than a week and it is so expensive!
Do not buy not worth it!

I’ve used this product for 5 years. I can honestly say the product used to work and made my eyelashes look thick and long. It literally has no affect now. If they were going to change the formula to one that no longer works, they should have adjusted the price as well!!! TOTAL WASTE OF MONEY

Extremely disappointing customer service and a complete lack of empathy.

I purchased a revitalash serum costing £57 which broke before I had the opportunity to use it. The product was accidentally dropped onto the laminate floor of my bedroom, causing the applicator and lid section to break completely and rendering the product unusable.

I fully appreciate that accidents happen, but I was genuinely shocked that a premium-priced product could fail so catastrophically from a minor drop onto a normal household floor. As I had never even used the product, I contacted customer services hoping they would show some understanding and offer a replacement or goodwill gesture.

What disappointed me most was not the refusal itself, but the way my concerns were handled. I explained that I had recently been in hospital and was already having a difficult time, yet every response felt like a template with little consideration given to the circumstances or the fact that I had been left with a £57 product that I never got to use.

Abi, who later confirmed she was the Customer Service Manager, repeatedly referred to the incident as damage caused by dropping the product onto a “hard surface” despite my clarification that it was simply the laminate floor in my bedroom. There appeared to be no willingness to consider the durability of the packaging, the value of the product, or any form of goodwill resolution.

After several polite emails, I was informed that the company’s final decision was to offer no replacement, no refund, and no goodwill credit whatsoever.

I understand companies have policies, but good customer service is about exercising judgement and showing customers that they are valued. Sadly, my experience was the opposite. I have been left out of pocket, disappointed by the quality of the packaging, and even more disappointed by the way my complaint was handled.

My current revitalash serum leaves a white residue on my lashes, which has never happened before. Customer service dismissed it as “normal” instead of actually addressing the concern. After reading other recent reviews, I unfortunately agree that the quality doesn’t seem the same anymore. Buy elsewhere - what a waste of money.

Revitalash recently had a spring sale. The headline in the email I got, stated "SAVE 25% SITEWIDE". I went online to order the lash and brow set and used the discount code that they quoted but there was no discount applied. I phoned them and was told that the discount didn't apply to "sets." So NOT sitewide then!! They directed me to the small print (actually minute print) but my point is that the headline which screams "save 25% sitewide" is at best misleading. I consider it sharp practice.
The following is copied from:
The Collins English dictionary:
sitewide
New Word Suggestion
Referring to the whole of a website

The following is copied from Wiktionary:
sitewide (not comparable)
Throughout a site (either a physical place or a website).
I have pointed this out to Revitalash, but they have ignored me. I won't be ordering from them again.

Wow if u will try to give them one star the page wont support you and they want an honest review so here it is: i heard the hype and ordered it and wait for 4 weeks to get the results but trust me or not its up to you this product is as same as normal and cheaper lash serums becuz they do not work either. Do not waste your hard earn money only becuz u heard some fancy reviews those are actually paid and fake . It is not a magical product but just a fancy hope which wont work at all.

The shampoo and conditioner are wonderful. i wish there wasn't completely unnecessary plastic around the box they come in, and that there were larger sizes and sustainable refills.

Like most comment on Trust Pilot. I would agree,
REVITALASH doesn't work anymore. I’m not sure what they have done, if they have changed their formula or simply used a “cheaper” version instead, but the eyelashes serum has changed.

I used this product years ago when it 1st came out, it was Amazing then! Within 6 weeks my lashes had definitely improved, they became long and thick. I had so many comments. I was very impressed by the quality of the product.
I bought it again over the years. Until I bought the same eyelashes serum recently and after 7 weeks NO CHANGE what so ever. Not only it has become so expensive but it simply doesn’t work anymore.
I know how to use the product too. I have used it for several years.
The company should read all these comments and make a note.
I am NOT buying their products anymore. At a steep £120 per tube. It simply is NOT WORTH IT.

Comprato anni fa il prodotto era incredibile ciglia lunghe folte e spesse.
Ora e’ già la seconda confezione che compro, NON FUNZIONA PIU’
Forse hanno cambiato la formula, forse il prodotto da assuefazione fatto sta che non funziona più

The revitalish serum is expensive BUT it came recommended and, though sceptical, I thought I'd take a gamble as it came in a gift box with a mascara and 1) I have to say that the mascara (double-ended, primer on one side) is the best I have ever had and going forward, this is the one I will buy. Now to the serum. I've done it religiously every night for a couple of months (the first tube is still going strong btw) and when you go for a facial and the therapist is trying to take off your mascara thinking you are wearing it, that says everything. I am almost 62 and my eyelashes are incredible. They have lengthened and thickened I absolutely did not think it would work as well as it has (or indeed at all) but I've gone back and bought another and then invested in the eyebrow serum hoping it does the same job. Maybe it doesn't work for everyone but it absolutely has done for me. I wish I could post a photo to prove it - my eyelashes look false. I am absolutely delighted with this product

Unfortunately as others have said, this serum simply doesn't work. I used it every night until the tube was empty and saw no difference. I would go so far as to say the condition of my lashes is worse. Don't waste your money.

I absolutely love the product it definitely works 100% thicker eyebrows the only downfall is paying £69 for 2 weeks worth of product is why I wouldn’t buy it again. After 2 weeks there was no more product left and I cannot afford to pay that every 2 weeks was very disappointed x

this was recommended by a girl at SpaceNK. It didn’t work at all and just made my upper eyelid darker :-(

What has happened to revitilash. I ordered a couple years ago and it was amazing 🤩. But the new one I ordered does O I'm so disappointed

I used Revitalash for my eyelashes a few years ago, and it always worked. I ordered the last three times( and my mother and sister) in 2024 and 2025, and I didn't notice any positive changes. My eyelashes just became drier and some broke. I think they changed the formula, and it stopped working.

Amazing!
I’m really confused with some of the bad reviews as for myself, this product is amazing! Again, I can only speak for myself but it really works! I’ve been using this product for over three years now and would always repurchase.
What I will say though, when I first used this product it was a miracle! My eyelashes were super long and almost looked scary ..or at least unnatural because they were so abnormally long. However this effect does not last. This result probably only lasted for a few months. My lashes are still long but not as long as they first were. Personally, I prefer this as I was tired of people asking me if I was wearing false lashes. Now my lashes just look naturally long but don’t raise eyebrows.
I think it comes down to expectations, if you have short eyelashes to start off with, you’re most probably not going to see inch long lashes from this product as it’s not a miracle worker. However, it definitely works if you use it CORRECTLY. This isn’t a “oh I forgot to put in on for 3 days” kind of product, you have to be religious with applying it. Everyday!

Terrible.
Eventually arrived in non branded packaging, in a Jiffy bag labelled from china and the magnets on the lashes are very clearly visible.
Dont bother.

I have thyroid issues and had a lot of lash loss. I also get Russian lashes which weaken your lash. My lash technician recommended revitalash as a last resort before giving up lash extensions. My lashes are much stronger and longer now, massive difference. It is not cheap but it is worth it! I highly recommend it

I've been using this product for about 2 mths on lashes and eyebrows every night and day with zero noticeable difference. Very disappointed 😔