My experience with revive memories was wonderful, it was a very simple process and fun looking at how a single picture can be made into a snap movie…. I only felt the monthly fees were too high for me... Voir plus
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Like many others reviewing this company, I paid US€1 for one trial photo, but then didn’t read the T&Cs properly and found after a week that a further payment of US€39.30 had been taken for an ongoing... Voir plus
L'entreprise a répondu
Awful. Same as everyone else. Paid $1 then had email notifying me of a deduction of €39 from bank account. Shocking. Totally dupe people and you cannot see any comments under their social media. Absol... Voir plus
L'entreprise a répondu
Used 7 day trial to try it out. Cancelled at end but they deny I cancelled and are still stealing from my account. I will get legal advice. They are fraudsters and will steal from you without ethics a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At Revive Memories, we believe that memories shouldn't just sit in photo albums or on dusty shelves. They deserve to live, to move, and to be felt again.
Coordonnées de contact
Etats-Unis
- revivememories.co
3,1
Moyen
41 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
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My experience with revive memories was wonderful and fascinating
My experience with revive memories was wonderful, it was a very simple process and fun looking at how a single picture can be made into a snap movie…. I only felt the monthly fees were too high for me at this point and fortunately, Mary, made the cancellation very easy while allowing the tokens earned remained active. Outstanding professionalism
22 avril 2026
Avis spontané
Be aware this is a subscription product
I recently lost my younger brother and in a state of sleepless grief Revivememories appeared on my feed. I paid for the single image being completely unaware that this was a subscription. I only realised whilst randomly checking my banking due to another payment being taken. I was able to cancel the contract relatively easily and have also ensured that the subscription link has been cancelled with PayPal which was my initial form of payment. Attempts to obtain refund were initially ignored however further contact with customer service resulted in a refund of the subscription fee taken.
I believe the concept of the product to be good however the transparency and clarity of terms and conditions are easily missed. The algorithm presents this at a time of incredible vulnerability for multitudes of people and the terms and conditions detailing subscription are evidently being missed by many looking at the reviews here.
* edited review following customer service intervention and refund being issued.
17 avril 2026
Avis spontané
Réponse : Revive Memories
Hi Dear Joanne,
I’m truly sorry for your loss. Reading your message, it’s clear you came across us during a very vulnerable moment, and the last thing you should have experienced is confusion or added stress around payments.
I completely understand why the subscription felt unclear, especially in that situation. That’s not the kind of experience we want anyone to have, and I’m really sorry it felt that way for you.
I also want to thank you for updating your review, it genuinely means a lot. I’m glad our customer support team member Mary was able to resolve the refund for you in the end. I do wish it had been faster and smoother from the start, and I will take this as an important point for improvement with my team. Thank you for giving us the opportunity to do better here.
Please know that our highest priority is always your experience and how you feel when using our service, especially when those memories are tied to something so personal.
If there is anything at all still unresolved or if you ever need support in the future, you can reach me directly at help@revivememories.co, and I will personally take care of it for you right away.
Sending you warmth and strength during this hard time 🧡🫂
Emma
Customer Support Team Lead
Was very happy with the trial video I…
Was very happy with the trial video I made for $1 but very unhappy that they charged me $40 after 7 days as a monthly subscription. It's in the fine print and they refused a refund.
3 avril 2026
Avis spontané
Réponse : Revive Memories
Hi Robert,
Thank you for sharing this. 😊 I’m really glad to hear you liked the trial video, but I’m truly sorry the subscription charge felt unexpected and left you with a negative experience. 😥
That’s not how it should feel after trying something you enjoyed.
Please contact me directly at help@revivememories.co, and I will personally review your case and take care of your refund right away.
Emma
Customer Support Team Lead
FRAUDSTERS
Used 7 day trial to try it out. Cancelled at end but they deny I cancelled and are still stealing from my account. I will get legal advice. They are fraudsters and will steal from you without ethics and terrible customer service. AVOID THEM.
12 avril 2026
Avis spontané
Réponse : Revive Memories
Hi Robyn,
I can hear how frustrating and serious this feels for you, and I’m really sorry this has been your experience. Thank you for taking the time to write this, I do take it seriously. If you cancelled and were still charged, that’s not how it should work, and I want to look into this for you properly.
Please contact me directly at help@revivememories.co, and I will personally review your account, stop any further charges, and issue your refund right away. I will take full care of this for you.
Emma
Customer Support Team Lead
Just seen twopayments of $39.99 taken…
Just seen twopayments of $39.99 taken from my Pay Pal account. I used their $1 trial and they have signed me up to their scam account. Steer well clear of this company
10 mars 2026
Avis spontané
Réponse : Revive Memories
Hello Christine,
I’m really sorry this situation felt so concerning, especially seeing two charges appear unexpectedly on your PayPal. I understand why that would raise alarm. This is not the experience we want anyone to have, and I’d really like to look into what happened in your case.
Please contact me directly at help@revivememories.co, and I will personally review your account, make sure everything is clear, and take care of this for you, including your refund.
I’ll make sure this gets resolved properly for you. 😊
Emma
Customer Support Team Lead
Check T&C
The small print in their terms and conditions says they will charge you $39.90 per month even if you cancel as it must be within the 7 day trial.
Never noticed the monthly renewal.
8 avril 2026
Avis spontané
Réponse : Revive Memories
Hello Susan,
I understand how this could feel unclear, especially if the renewal wasn’t something you noticed at the time. That can happen more easily than people expect, and I’m really sorry it caught you off guard.
I’d like to make sure this is properly sorted for you. 🧡🙏
Please email me directly at help@revivememories.co, and I’ll personally check your account and take care of everything for you, including your refund. I’ll make sure this is resolved clearly and without any hassle for you.
Emma
Customer Support Team Lead
They are scammers
Revive memories are a scam you initially pay $1 and then they take $39.90 out of your account,every month,without authorisation.
2 avril 2026
Avis spontané
Réponse : Revive Memories
Hi George,
Thank you for taking the time to share your experience, I really appreciate you writing this. I understand how this situation could feel concerning, and my highest priority is to make sure every customer feels supported and fully understands how our service works.
Please reach out to me directly at help@revivememories.co, and I’ll check your account myself and fix this for you straight away, refund included.
Emma
Customer Support Team Lead
You charged me for a recurring charge…
You charged me for a recurring charge that I DID NOT SIGN UP FOR! I sent you an email about this and I’m calling my bank to report this! Take this charge off my card!
1 avril 2026
Avis spontané
Réponse : Revive Memories
Hello,
I can see how frustrating and urgent this feels, especially if you’ve already reached out and haven’t had clarity yet. I’m really sorry for that experience.
Please send me a message directly at help@revivememories.co, and I’ll prioritise your case, check everything on your account, stop any further charges, and arrange your refund right away. I’ll make sure this is handled quickly for you. 😊🙏
Emma
Customer Support Team Lead
Revivememories has given life to the…
Revivememories has given life to the photos I hold close to my heart. My daughter recently passed away. I sit with photos of her everyday, I'm afraid I'm going to forget. One evening I came across Revivememories website and everything changed. They brought the photos, memories, of my daughter to life!! it's like having my daughter here with me!! the quality is unbelievable!! Mary, from Revivememories, is absolutely wonderful. Your memories, full of happiness or grief, are safe with Revivememories. Photos really are worth a thousand words and for some of us there are no words to express the deep meaning of our photos. Revivememories "gets it" and handles your photos with care. It's ok to be hesitant. If it's grief that's holding you back be gentle with yourself, when you're ready they'll be there for you and you won't be disappointed. It's ok to not be ok. The care that you will receive is second to none. The first step is always the hardest but once you take it you'll be glad you did!!
3 mars 2026
Avis spontané
Réponse : Revive Memories
Hello Dear Carie,
Thank you for writing this… I’m truly so sorry for your loss.
Reading your words, you can really feel how much your daughter means to you. I’m honoured that we could play even a small part in helping you feel close to her again.
What you shared is incredibly powerful, and I’m so grateful you took the time to express it so openly. It means a lot to all of us, and especially to Mary, I’ll make sure she sees this.
Sending you so much warmth and strength. 🧡🙏🫂
Emma
Customer Support Team Lead
I’m from Australia to start with
I’m from Australia to start with. I didn’t know or did they say it was build US dollars,
I didn’t sign up to anything. I just paid for the minimum amount of tokens and then without my authorisation they build me a week later for around $69. I can’t remember exactly. I would have to go back in there but it was a lot. This is a total scam. I sent them an email and they told me that they could not give me a refund. Of course I have cancelled it but I am very upset that I have lost that money.
11 mars 2026
Avis spontané
Réponse : Revive Memories
Hi Elly,
I’m also sorry to hear you were left feeling like nothing could be done when you reached out earlier, that’s not how it should have been handled.
If you’re open to it, please send me a message at help@revivememories.co, and I’ll take another look at your account myself and help you get this properly sorted, including your refund. 🧡🙏
Emma
Customer Support Team Lead
Great customer service
Like many others I too have been charged $39.90 unexpectedly.
Have tried to email the dispute address given but it just keeps failing to send. Will update if I manage to get a refund 🤔
Edit - i received my refund very quickly - company were very helpful and replied quickly. I really think they need to change the way the ordering process works tho, the only way to get your first photo is to agree to the subscription apparently. I (and many others) didn't notice this at the time - makes it seem like a scam but it was all sorted out for which I am very grateful.
24 mars 2026
Avis spontané
Réponse : Revive Memories
Hi Sharron,
I can see that our customer support team member Mary has already issued your refund. 🧡 I’m really sorry for the frustration you experienced, your satisfaction is very important to us.
If there’s anything else you need, please feel free to reach out to me directly at help@revivememories.co, and I’ll be happy to help. 😊🙏
Emma
Customer Support Team Lead
Do Not Use
Do Not Use, Its a Scam..you'll make one purchase then they will steal your credit card number and try to charge you for unauthorized purchases
19 mars 2026
Avis spontané
Réponse : Revive Memories
Hello,
I’m really sorry this situation has caused you concern. 😥 Your satisfaction and peace of mind are my highest priority.
Please reach out to me directly at help@revivememories.co, and I will personally look into this and make sure everything is resolved for you, including your refund. 😊
Emma
Customer Support Team Lead
Awful DO NOT SIGN UP FOR THE $1 OFFER
Awful. Same as everyone else. Paid $1 then had email notifying me of a deduction of €39 from bank account. Shocking. Totally dupe people and you cannot see any comments under their social media. Absolute scam.
12 mars 2026
Avis spontané
Réponse : Revive Memories
Hello Miss Murray,
I’m sorry this has been your experience, especially seeing that charge come through unexpectedly.
I’d really like to make this right for you. Please email me at help@revivememories.co
and I’ll take care of your case and arrange your refund straight away. Your satisfaction is my highest priority. 🙏😊
Emma
Customer Support Team Lead
I uploaded a photo of me and friends…
I uploaded a photo of me and friends from a very long time ago and bringing it alive put the biggest smile on my face. I will be back for more at a later date. Great service.
9 mars 2026
Avis spontané
Réponse : Revive Memories
Hello, Mr J Varney,
That’s so nice to read. There’s something special about seeing an old moment come back to life like that, especially with friends. I’m really glad it brought a smile to your face, that’s exactly what we hope for. We’ll be here whenever you feel like bringing another memory back. 😊
Emma
Customer Support Team Lead
I like others use the free trial for a…
I like others use the free trial for a photo without realising that I had signed up for a $39.90 monthly subscription. A lovely lady called Mary helped me sort out a refund. I am delighted with the results of the photo and if this is a regular service that you are looking for then I would highly recommend it. Just take notes of the conditions when you sign up.
16 mars 2026
Avis spontané
Réponse : Revive Memories
Hi Terry,
Thank you for sharing this so openly. I’m really glad Mary was able to help you get everything sorted, I’ll make sure she sees your kind words. It means a lot to hear that you were happy with the result in the end, especially after the initial confusion. And I appreciate you pointing out the importance of checking the details, that’s genuinely helpful for others too. 🙏
Really glad you gave it a chance in the end. 😊
Emma
Customer Support Team Lead
Trial photo good, but read the small print’
Like many others reviewing this company, I paid US€1 for one trial photo, but then didn’t read the T&Cs properly and found after a week that a further payment of US€39.30 had been taken for an ongoing subscription. I emailed the company immediately and explained and they cancelled it and refunded my account straight away, so that’s why I’ve given them 5⭐️. The trial photo was quite good too.
16 mars 2026
Avis spontané
Réponse : Revive Memories
Hi Dianne,
Thank you for taking the time to share this. I’m really glad we were able to get everything sorted quickly for you and that the photo turned out well in the end. 🧡 It means a lot that you updated your experience and gave us a chance to make it right. And I appreciate you highlighting the importance of checking the details, it’s genuinely helpful for others.
Really glad it worked out positively for you in the end 😊
Emma
Customer Support Team Lead
Shocking
This is clearly a scammer as others have written. It lures you into purchasing a one off photo which doesn't work well at all as the people looked really creepy. Then sign you up to a ridiculous price subscription without your knowledge and now I am trying to recover 39.90 dollars. Scammer company beware. DONT USE.
15 mars 2026
Avis spontané
Réponse : Revive Memories
Hi Nicole,
I can see how frustrating this has been for you, especially when the result didn’t feel right and things escalated from there. 😔
Let me step in and sort this out for you. Just send me a message at help@revivememories.co, and I’ll handle your case and make sure your refund is processed.
I want you to leave this resolved, not disappointed. 🙏
Emma
Customer Support Team Lead
Charged me for service
Charged me for service, $39, even though I did not subscribe, can't log in, can't get any info on why, and it seems to be a scam to charge you for one photo then auto-subscribe you for a service you cannot use. Do not trust this site at all.
24 février 2026
Avis spontané
Réponse : Revive Memories
Hi Jim,
I can see why this would feel really off, especially being charged and then not even able to access your account to check what’s going on. That’s a frustrating place to be in. Let’s get this properly sorted for you. Send me a quick email at help@revivememories.co, and I’ll look into your account, restore access if needed, and make sure the charge is taken care of and refunded. 🙏
Emma
Customer Support Team Lead
The website was taking too much money
The website was taking too much money, 4 times the order instead of one. I contacted the company and they looked into it and refunded me the 3 payments which shouldn't have been taken. It was sorted very quickly.March
1 mars 2026
Avis spontané
Réponse : Revive Memories
Hi Christine,
I’m really sorry that happened, it was a technical mistake on our side and I completely understand how concerning it must have been to see multiple charges.
I’m very glad we were able to sort everything out quickly for you. ☺️ Your satisfaction is my team’s highest priority, and situations like this are something we take seriously.
Thank you for taking the time to share your experience, it really means a lot. 🧡🥹
Emma
Customer Support Team Lead
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