rhoback.com Avis 

I think the fit and quality of the shirts are fine. I'm not sure how they will last.
My issue is with their Customer Support or lack of. It is terrible. If you have an issue all you will get is automated responses even if you take the time to clearly explain things. Also, they regularly sell as new, shirts that have been returned, even using the same plastic torn or cut bag.
Also, if you bought a shirt on sale and need to exchange it, but the shirt is no longer on sale, they will charge you the full price to exchange it. Happened to me.

Quality is poor, especially when you consider the price. They also suppress unfavorable reviews. Customer service is not good.

I ordered a shirt on June 18th. I received an email saying that it shipped on June 19th. I found out yesterday that it was not shipped. Today is June 24th and it still hasn't been shipped.

Okay, there are options, right? Guess what, they don't have a phone number to communicate with them. They use email or AI responses that are useless.

I have requested a full refund including shipping. If it isn't issued today, I will dispute the charge.

I have 3 or 4 of the polos, the solid color ones are fine, don't wear them a ton, but the look and feel are decent. Any of the ones that have a pattern seem to stain in the under arm area, and when you ask them about it, was told to wash it inside out on cold, which I have done, and if that didn't fix the issue it wasn't their fault. There are way too many other brands I can spend $100+ dollars on a shirt and have it not last a year.

Do not believe the 1-2 shipping. I paid $24 and it still took 5 days. All AI, no one to actually speak with to help resolve an issue

Received a shirt for Father’s Day last year and I have worn it approx 10-12 times over that time period. Noticed that it was slightly pink under the arms, which I have never seen with any other high end golf, casual or dress shirt. Called and they said we could have a 20% discount. Said something on my end must have caused it. Will never buy again.

I like the overall quality of the shirts, especially the collar doesn't "flop" over time. After wearing for a year, the shirts seem to expand and no longer have the "new feel". The reason for my 3 star review is when Rhoback offers 20% off, they turn around and charge you for shipping. I have a collection of 10 Rhoback shirts and just be prepared that if you wear them like I do (once every 10-15 days) they will lose their form, so to speak, after about a year. Then it would be time to buy another $96 shirt. I won't be purchasing more any time soon. The shadyness of their "deals" leaves me an unhappy customer.

Poor quality and customer service. To be fully transparent, I do like the look and feel of their polos, but for almost $100 per polo, the quality is not good and Rhoback does not stand behind their product - seems to be a common theme based on other reviews that Rhoback blames the consumer.

Also be careful of the ratings because I wrote four different reviews for four different polos and they suppressed two of them because they were critical reviews.

Update - they have now suppressed 4 reviews for 4 different items.

Item did not last 2 wears. Offered a 20% refund or 20% off another item. Over $30 per wear is ridiculous. I should be able to pick up my newborn in a shirt this expensive without it being ruined.

Rhoback return policy is horrible. Received a defective item and customer service(Adam) would not let me exchange it for the exact same item despite being brand new, because it was a gift. I even offered to pay shipping. You would hope customer service would at least be decent for a $100 polo, but sadly it's not. Moving on to a more customer friendly brand.

Did not have the best experience after I bought my items, because I wanted to exchange it and I couldn't complete it.

I think it’s absurd to charge the prices they do, and then not have any type of phone number to reach them. I refuse to do business over email. Their customer service is terrible and they are extremely slow. I’ve been waiting weeks for an exchange. I refuse to spend another cent with them. There are better clothing companies out there.

Was given a gift but wrong size. Reached out to customer support. They instructed to return for an exchange, but after I shipped it they didn’t send the exchange and won’t help resolve it. Terrible customer service.

Returned an item on December 28, Rhoback shows receiving it January 14(even though I know it was sooner) It is now January 26 and I still have not received my credit. Good product, lousy Customer Service.

It’s been 3 days of back and forth with AI customer service and all I need is a return label. Great clothing…horrible customer service. Shame

Amazing product. The reviews are solely based on the price point. Take care of the clothes and the clothes will take care of you. I'm a huge fan of their destination polos, everyday t shirts, and hoodies.

Contacted them because of a pair of shorts that literally fell apart after a few wears. I like the tops, but the shorts are horrendous. Why put out such a bad product??

It doesn’t exist. Don’t buy $100 polos where you can’t get simple help if you need to return or exchange.

Asked them to cancel an order before it was shipped. Customer Service confirmed they would halt the shipment. They proceeded to ship the order.

Ordered an E gift card and vest for Christmas, the vest came however the ECard is nowhere to be found, I can not find a telephone number to talk with a human being and the emails seem to be chatbot responses, unsure how to get this taken care of. My account has been charged for both items.
Horrible customer service