I bought a bike from Ride + Glide. They were competitively priced. The bike esd delivered within the timeframe given. I'm very happy with that service provided dbf I would use them again and would rec... Voir plus
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Lisez les avis des autres
Exceptional service from Eden at mia dynamics who helped with everything. Ride and glide deliver what I ordered 10/10. When I need a service will update on that. Thanks Eden and pascal
Helpful team and fast delivery if item in stock. I’ve found that my Back order items are generally delivered within the given estimate. Be nice if more Onwheel items were stocked, especially things li... Voir plus
I bought a Fiido T2 Cargo bike through Ride and Glide, choosing home delivery over in-store assembly. Setup was simple and the bike was great—until it broke. While equipment issues are frustrating,... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Ride and Glide was founded on the South Coast of England, driven by a passion for board sports and a love of all things fun. We’re dedicated to bringing high-quality, eco-friendly electric rides to the leisure and travel scene. We firmly believe electric transport is the future and we’re doing everything we can to make that a reality.
Coordonnées de contact
95 Arundel Road, BN41 2LG, Worthing, Royaume-Uni
- 0330 043 1980
- info@ridenandglide.co.uk
- rideandglide.co.uk
4,7
Excellent
227 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 33 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Receive bike in good time brilliant…
Receive bike in good time brilliant company
6 août 2025
Avis spontané
Fantastic company with amazing people…
Fantastic company with amazing people who are there to help. Quick delivery too.
My go to for anything Onewheel related.
28 juillet 2025
Avis spontané
Fantastic Company!
Excellent service from Ride and Glide who always go above and beyond to help. Nothing is too much trouble. I'm extremely pleased with my eBike! Thank you!
6 août 2025
Avis spontané
Ride &Glide went the extra mile.
Ride &Glide went the extra mile to ensure my Fiido Titan EBike arrived before I went away by organising a Saturday delivery.
Communications have been excellent all throughout.
I'm still waiting for my extra batteries and rack, but that is down to the Fiido warehouse being out of UK stock and them having to come by ship from China.
21 juillet 2025
Avis spontané
Réponse de Ride and Glide
Thanks for the kind words, we appreciate your business and will get your extras out ASAP!
Thanks
RG
Poor warranty support – not recommended
Bought a new Evolve GTR board from Ride + Glide. It arrived with factory defects and has never been usable. Despite sending clear photos and video, they only offered a video call to help me fix it myself—instead of real warranty support.
After several emails, they refused to do anything further. Disappointing service – not recommended.
26 juillet 2025
Avis spontané
Réponse de Ride and Glide
Hi Jens,
This board was purchased on 16 July 2024 and remained unopened for almost 12 months. The issue was first reported on 2 July 2025.
The concerns raised involved loose belts and motor screws. These are standard setup and maintenance items, especially after long-term storage. There was no indication of a manufacturing defect.
You contacted Evolve UK, EU, Germany and Australia. All teams independently confirmed the same position: this was not a warranty issue. Evolve Germany even offered to inspect the board locally but this was also declined.
We also offered to inspect and service the board at our UK workshop, but you chose not to proceed due to return shipping costs. As no manufacturing fault was identified, those costs remain the customer’s responsibility.
It’s also important to note that while the board had never been used, it had been stored unopened for nearly a year. Mechanical products with tensioned components like belts are not exempt from the effects of time, and claiming it as “brand new” under those conditions is misleading.
We responded promptly, consulted directly with the manufacturer, and provided clear and reasonable options throughout. We stand by the support we offered in this case.
The Ride + Glide Team
Réponse de Ride and Glide
Thank you!
Great service
Bought a one wheel from ride and glide marketplace, arrived super fast, everything as advertised.
6 juillet 2025
Avis spontané
Réponse de Ride and Glide
Thank you, very happy to hear you were satisfied with the service!
Fantastic service Highly recommend this…
Fantastic service Highly recommend this shop if you are looking for a wide variety of electric vehicles! 10/10 outstanding service!
15 juillet 2025
Avis spontané
Réponse de Ride and Glide
Thank you! We appreciate your business!
Fantastic customer service after a…
Fantastic customer service after a slight glitch in the matrix by others! Scooter recieved and is a fantastic thing to own. We will be back for another one soon :)
30 juin 2025
Avis spontané
Réponse de Ride and Glide
Thanks for the kind words and we look forward to hearing from you in the future!
Buggy website, no support response
New user, started to list item, it said it would create an account with first item. Started pics upload, backed out when it asked for Proof of Purchase, didnt have a pic of that. No listing created ok. Tried later and it rejected my email registration as already registered. Tried again upload produced 'JSON error' then removed it before i could screenshot. Bad website, errors only in coded form. Asked for support that said they try to respond in 2 days. 4 days later nothing. I set a password on my account, used it, it still says the account has a temp password. will use ebay instead.
This after their response to my review: you seem to have assumed I used the same email address on your website asking for support, as the one I use for Trustpilot.
26 juin 2025
Avis spontané
Réponse de Ride and Glide
Hi Tom,
We’ve looked into this and can’t find any messages from your email or name in our support system. If you did try to contact us, it’s possible the request didn’t come through — which is frustrating for both sides, but we can’t fix what we don’t receive.
Some of the issues you mentioned, like the proof of purchase prompt or temporary email lock, are part of the account flow designed to keep the platform secure. We’re always refining things, and genuine feedback helps — but public 1-star reviews without a chance to respond can do real damage, especially when they don’t reflect the full picture.
We’ve also noticed your review history seems to only focus on negative experiences. That’s your right, of course — but we think a fair system gives people a chance to resolve things before being written off.
If you’re open to it, we’re happy to help. If not, fair enough. But we want to be clear that we are reachable — and listening.
– Ride and Glide Team
Onewheel XR Classic
Customer service were quick to answer questions prior to purchase and I got a shiny new Onewheel XR Classic that I've been enjoying riding. Hoping to pick up a set of rail guards next!
28 janvier 2025
Avis spontané
quality
lovely product the inner tube came right away with no issues and its riding perfectly!
26 avril 2025
Avis spontané
R&G are a very good business
R&G are a very good business, they take time to explain things and answer questions. The products they sell are really good (I purchased a Pint S bundle).
There were some issues with delivery and back order items but they answered my questions promptly and Pierre chucked in a Beanie in admiration for my patience ho ho. Cheers Pierre.
I would not hesitate to recommend them for your PEV purchase and I will be using them again. Thank You All @ R&G
24 avril 2025
Avis spontané
Amazing idea I love how you can…
Amazing idea I love how you can customise everything, just gives it that more personalisation to it. So fun to ride and of course best waste of money I've spent.
Came all boxed nicely and safely packaged although the outer box they get delivered in has been damaged badly both times but everything was fine on inside and that's the delivery peoples fault presumably. Arrived quick and on time too.
21 avril 2025
Avis spontané
Lovely friendly company
What a lovely friendly, helpful company! I’m so pleased with the cap I bought for my boyfriend and the lovely team even included a T-shirt after I had inquired separately about sizes - such a lovely surprise 😊
11 mars 2025
Avis spontané
Awful post-sale support...
Awful post-sale support...
Had some problems and needed repairs on a Dualtron scooter purchased from this store.
After a bunch of emailing and phone calls back and forth, and because I don't live local to their shop (they had no problems taking my money and shipping me the damn thing), best they could tell me is to go to a London shop that has nothing to do with them.
Funny how nobody had an issue selling a Dualtron City, yet everyone tells me "oh that's a tough model to fix". Why, because it big? You should have a nationwide collection of faulty products still under warranty, not my problem you run your online operation from Brighton and expect me to ship a 48kg scooter that honestly should be fixed by you
6 avril 2025
Avis spontané
Réponse de Ride and Glide
Hi Ron,
We're sorry to see your review, but it's important to clear up a few key details for others reading this:
– The scooter in question was purchased over two years ago and is now well outside its warranty period.
– Your last email to us in 2023 confirmed the issue had been resolved, and you said you’d be in touch if anything else came up.
– We offer a collection service for warranty repairs, but since your scooter was out of warranty, we suggested a reputable third-party repair centre in London to help minimise your costs and travel.
We understand it's frustrating when things go wrong, especially with larger scooters, but the suggestion that we offer no support simply isn’t accurate. We did our best to provide a sensible, cost-effective solution based on the circumstances.
If you'd like help arranging a repair now, just drop us a line – we're still here.
Thanks
The Ride + Glide Team
Onewheel Pint S
Onewheel Pint S.
Great communication and super quick next day delivery. Can't ask for more!
Been out a few times on the Pint S and pretty blown away by the control and power and the speed with which you get used to it - although definitely still very a much in beginner mode!
5 mars 2025
Avis spontané
Great communication and experience
Got an electric bike from Marketplace managed by R&G, it looked like a shop return with 5 miles on the odometer. It arrived super well packed, with all included and some extra tools to put it back together. No issues whatsoever. Had a great communications from the sales team.
6 mars 2025
Avis spontané
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