Brevitt-Rieker Ltd Avis 

561
TrustScore 4 sur 5

4,1

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Have often bought Reiker products, they fit my feet perfectly, so comfortable, love their different styles as they are so funky and different. Bought a couple of pairs of trainers online, one pair I n... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I love this shop - I love Rieker and Remonte shoes - and the staff are brilliant, not to mention patient when I'm trying on almost every shoe in the shop! Yes, I did find something I like that fits we... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Great choice and delivery service. Been searching for a repeat of these slip on trainers since I completely wore out the old pair. Super comfortable and good description of sizing and width sizing... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

Problem within hours of purchase with glue holding the inner sole. After that, there was incredibly fast wear on the soles with little walking. Beyond economical repair due to the shoes design. O... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de chaussures
  2. Magasin de sacs
  3. Magasin de bottes
  4. Boutique de sacs à main
  5. Grossiste en chaussures

Écrit par l'entreprise

Rieker & remonte | Online UK Store | Shoes, Boots, Sandals & Bags


Coordonnées de contact

  • 36 Compass Point, LE16 9HW, Market Harborough, Royaume-Uni

  • rieker.co.uk

4,1

Bien

TrustScore 4 sur 5

561 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 43 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,1

Tous les avis

(561)

89 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great price in sale

Got a great price in the sale. Soft leather shoes for £55 in a G fitting i.e. wide fitting. Am chuffed. Free delivery to mainland. Make: Remonte, sister company.

12 février 2026
Avis spontané
Noté 1 sur 5 étoiles

Cheap Nasty Leather!

Purchased my wife a pair of lace up ankle boots end of summer 2025 with a zip, similar to the traditional Doc Martens shape, ready for walking in Winter.

As an ex member of HM Forces, both my wife's and children's school shoes are always cleaned & polished weekly.

I am not up for a lecture from the manufacturer when it comes to leather care and shoe storage, as my business footwear is purchased from a major UK shoemaker and they last me years!!

In short, the leather on her boots has lifted all over the toe cap areas and is as thin as toilet tissue paper.

Absolutely disgusting quality for the price. I would recommend that even if you are taken by the look and the feel upon purchase, I would avoid at all costs!

Interestingly, no wonder REIKER score 1.4 out of 5 on Trust Pilot UK

8 février 2026
Avis spontané
Logo de Brevitt-Rieker Ltd

Réponse de Brevitt-Rieker Ltd

I’m sorry to hear about the issues you’ve experienced with your wife’s boots and that you are disappointed with the quality.

We take all feedback regarding product performance seriously, particularly where there are concerns about premature wear or material failure. In order for us to properly review this, we would need to inspect the boots or see clear photographs showing the areas of concern, along with purchase details.

Once we have this information, we can investigate the matter further and advise on the appropriate resolution.

Noté 5 sur 5 étoiles

First on line purchase

Easy to navigate website. Wide range to choose from. Items well described. Kept informed re delivery which arrived well packed and on time.
Would use again

26 janvier 2026
Noté 5 sur 5 étoiles

Excellent quality and fit

Excellent quality and fit. I am size 9 ladies, and in amongst the more traditional styles are some really modern ones.
I dont buy my Shoes, sandals, or Boots anywhere else.
Because if my locality (and Size of feet!) I have to buy using the Reiker App. Its an easy seamless process.

26 janvier 2026
Noté 1 sur 5 étoiles

No Refund for return

Dispite contacting Rieker via email and telephone I have not received my refund.
I ordered two pairs of boots to compare , returned one via Royal Mail tracking , unworn in perfect condition the day after receipt two months ago. No refund received.
Order WEBS199221 Placed Nov 29. Very disappointed customer,

10 décembre 2025
Avis spontané
Noté 1 sur 5 étoiles

Where is my refund

Ordered a pair of shoes which just didn’t fit so returned. Still waiting 2 weeks later for a refund which is longer than most. Have sent online request re refund. Tried web chat but off line. Reading these reviews no wonder.

29 janvier 2026
Avis spontané
Logo de Brevitt-Rieker Ltd

Réponse de Brevitt-Rieker Ltd

Hi Ian, I can see you were refunded the full amount in January. Thanks

Noté 2 sur 5 étoiles

The boots look lovely but are not waterproof

The boots look lovely and are comfortable but they are not waterproof, I have 2 pairs that get very wet and then leave water stains , I have tried waterproofing them but still no luck, so just wear them on dry days, will not buy again.

17 décembre 2025
Avis spontané
Noté 1 sur 5 étoiles

I will not buy this brand again...

A dramatic fall from grace. I have trusted this brand with my feet for more than 10 years and never expected a betrayal of this kind.

I bought my usual size (EU 44) from one of the Danish retailers without a second thought—yet the shoes are so oversized it feels like an extra foot could fit inside them.
To make matters worse, the internal lining was destroyed after just 3–4 wears. This represents a total and complete loss of faith in the brand. I will not be returning.

16 janvier 2026
Avis spontané
Logo de Brevitt-Rieker Ltd

Réponse de Brevitt-Rieker Ltd

I’m sorry to hear that the shoes have not met your expectations, particularly given your long-standing experience with the brand.

Sizing and fit can vary slightly between different styles and collections, and unfortunately this can sometimes result in a pair feeling larger or smaller than expected. However, internal lining damage after only a few wears is not typical, and we do take this type of feedback seriously.

If you are able to provide photographs of the shoes showing the lining issue, along with your purchase details, we can look into this further and advise on the appropriate next steps.

Noté 5 sur 5 étoiles

The original pair of boots were sent…

The original pair of boots were sent extremely quickly with the relevant return information which was required after ordering the wrong size, this made return and refund a very quick and easy process. Also ordering the correct size was easy too due to your very well set out website. Well done.

2 janvier 2026
Noté 5 sur 5 étoiles

Great bargain price

Great bargain price. Good communication Delivery within a couple of weeks as promised. Product as described. Well made sandals I'll be testing them soon on a winter sunshine holiday!

2 janvier 2026
Noté 1 sur 5 étoiles

Don’t bother with this company, customer service is a joke

I’ve returned the boots on the 22nd December, and I am still waiting for the confirmation email or anything from them to let me know my refund is being processed. I have sent an enquiry cuz this is taking too long and haven’t heard back from them. I want my money back.

22 décembre 2025
Avis spontané
Noté 1 sur 5 étoiles

I have shopped at reiker for all my…

I have shopped at reiker for all my footwear and have always had an amazing experience. Unfortunately for the first time on 23/12/25 I had a bad experience in your Barnstaple store where the younger girl was very rude to me and unhelpful and clearly didn’t want to be there. If I asked her a question she just looked at me as if to say I was wasting her time and looked miserable. The lady with the glasses and the gentleman are always very nice and helpful and the lady with the glasses was on shift too. It might be worth teaching staff manners it would improve customers experience, but I won’t be returning after years shopping with you

23 décembre 2025
Avis spontané
Logo de Brevitt-Rieker Ltd

Réponse de Brevitt-Rieker Ltd

I’m very sorry to hear about your experience in our Barnstaple store on 23/12/25. This is certainly not the level of service we expect from any member of our team, and I apologise that you were made to feel unwelcome or unsupported during your visit.

We really appreciate your long-standing custom and it is disappointing to hear that this experience has affected your view of us. Your comments have been shared with the store management team so they can address this appropriately with the staff involved and ensure improvements are made.

We are pleased to hear that other members of the team have previously provided you with good service, and we will ensure your positive feedback is also passed on to them.

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