Ringley have been continuously appaling since they took over the management of an estate in Hertford several years ago. They increased service charges enormously pledging that it was one off due t... Voir plus
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Lisez les avis des autres
Dilara has been really great at responding to issues we've had with noise in our set of flats - very responsive and pro-active. Thanks very much.
I wanted to take a moment to say a huge thank you to Jonny, the Site Manager at Denham Film Studios. Everything he does for us and for the local community is genuinely appreciated. He is always so su... Voir plus
L'entreprise a répondu
Our building Relationship Manager Desiree is a massive asset. Since she arrived a whole raft of issues that had been left for far too long are finally being addressed. She goes above and beyond in her... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Ringley is an independent, award-winning, privately owned business specialising in residential property, with over 20 years’ experience and 10,000 homes under management.
Coordonnées de contact
1 Castle Road, NW1 8PR, London, Royaume-Uni
- 020 7267 2900
- solutions@ringley.co.uk
- ringley.co.uk
4,1
Bien
744 avis
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Dilara has been really great at…
Dilara has been really great at responding to issues we've had with noise in our set of flats - very responsive and pro-active. Thanks very much.
20 juillet 2026
Avis spontané
Ringley have been continuously appaling…
Ringley have been continuously appaling since they took over the management of an estate in Hertford several years ago.
They increased service charges enormously pledging that it was one off due to unforseen expenses, and then the next year it went up further. And the interior of the building has damage and the same wear and tear for years so they are certainly not spending the extortionate service charges on much maintenance.
They rarely respond promptly to any emails or their contact form on their antiquated portal, even for urgent matters such as resident safety. When they do reply it is hardly ever helpful with their standard response being that's the way it is and it cannot be changed.
13 juillet 2026
Avis spontané
Dreadful lack of response from Ringley
Unfortunately one of the most useless companies i have had the misfortune in dealing with. Ringley, earlier this year notified that fire inspections were to take place across my development. Many of the inspections failed on a number of points, some of which upon review were changed to pass as they were originally wrongly flagged as failing. My flat still had 1 item as a fail, which I believed was due to a developer issue. I have tried numerous times to contact Ringley Fire Consultancy to get clarification in order to query with the developer. I have been told by Ringley I need to contact Jon Curtis as he is the only person who can help. A number of emails to him have resulted in no response. Direct calls to his number just ring off. Many telephone calls to Ringley customer service only result in speaking to an agent who promises to ask Mr Curtis to contact me. So far this also has not happened. Sorry Ringley. Perhaps you should consider why you employ such an incompetent person who can't even be bothered to respond to legitimate queries. Jon Curtis. Perhaps you should consider another job as you are plainly not up to this one.
14 juillet 2026
Avis spontané
In the past the communication hasn’t…
In the past the communication hasn’t been great but Claire is always updating the residents and seems to be on the ball so well done
16 juillet 2026
Avis spontané
Réponse de The Ringley Group
Thank you for taking the time to leave your review.
We're pleased to hear that you've noticed an improvement in communication and that Claire has been keeping residents well informed that her efforts have made a positive difference.
We will be sure to pass on your kind words to Claire.
Lift left unfixed +3 weeks
The lift in my building in Shoreditch has now been broken for 3 weeks. There has been almost no communication as to why that is from the Ringley Group and only stalling answers when directly addressed.
This is not the first time and unfortunately fits the wider pattern of how the building is being maintained (open hatches that drip in the hallway, paint peeling off, etc). As someone who depends on this lift, this is extremely bad and causes me to replan entire days. Unfortunately, Dilara from Ringley has really made me feel like this is over all a low priority and to just live on hopes and prayers in the mean time.
14 juillet 2026
Avis spontané
Réponse de The Ringley Group
Thank you for taking the time to share your feedback. We are genuinely sorry for the frustration and disruption the ongoing lift outage has caused, particularly given the impact it has had on your day-to-day life.
We would, however, like to clarify that updates regarding the lift were issued to all residents on 29 June, 8 July, 10 July and 13 July to keep everyone informed of progress as matters developed.
Following the lift engineer's initial attendance, replacement parts were identified as being required and were ordered. These took approximately one week to arrive. Unfortunately, when the engineer returned to install the new parts and recommission the lift, a separate fault was identified which required further replacement parts. Those parts have also been ordered. Throughout this process, we have been in daily contact with the lift contractor to obtain an ETA and press for the earliest possible resolution. While we appreciate how frustrating this is, the repair timescale is dependent on the availability of specialist parts and the contractor's scheduling. We have now been advised that works are due to recommence on 16 July, and we remain focused on restoring the lift to service as quickly as possible.
We are sorry if you have been left feeling that your concerns were not being treated as a priority. That has certainly not been our intention, and we appreciate how difficult this situation is for residents who rely on the lift.
In relation to your personal circumstances, we do not manage the subletting arrangements for this development and have not been provided with a Personal Emergency Evacuation Plan (PEEP) or details of any mobility assistance requirements by your landlord. We will raise this with your landlord, but in the meantime, if you require assistance accessing or leaving the building while the lift remains out of service, please contact us directly and we will arrange appropriate support wherever possible.
Regarding the wider condition of the building, we recognise that some communal areas would benefit from redecoration. Our immediate priority has been ensuring the building remains safe and compliant, and we are currently obtaining quotations for a programme of works, which includes addressing the roof hatch. In the meantime, we have instructed a deep clean of the communal areas and a carpet clean to help improve the appearance of the building while longer-term works are progressed.
We appreciate your patience during what has been a particularly challenging repair process and remain committed to keeping residents updated until the lift is fully operational again.
Recycling bins
It took a while because of difficulties in contacting Lambeth Council but our flats have now got recycling bins, which are greatly appreciated. Dilara Kara has been extremely helpful in trying to get a complicated situation resolved.
9 juillet 2026
Avis spontané
Réponse de The Ringley Group
hank you for taking the time to leave us a review. We're pleased that the recycling bins are now in place and that they are a welcome addition for residents.
We appreciate your patience while this was being progressed. Arranging new recycling facilities required coordination with the local authority, and we're grateful for your understanding while this was being resolved.
Thank you again for your feedback, and we hope the new facilities will make recycling easier for everyone at the development.
This is the worst management company…
This is the worst management company with which I have had personal experience. I suspect the 5 star reviews are fake. For example, the lift in our building in London (Shoreditch) has been broken for over two weeks, and their representative Dilara Kara keep refusing to repair it. She said that they need five days before they will answer any emails about building infrastructure, and after that time, they need over two weeks to schedule someone to come. Instead of trying to solve the problem, she gets defensive. As a result, my elderly father traveling from the United States was not even able to visit us when he came to London. The rest of the building is also poorly maintained. It is a nightmare trying to work with this company, and I suggest you avoid them if you can.
30 juin 2026
Avis spontané
Réponse de The Ringley Group
Thank you for taking the time to share your feedback. We are sorry to read about your experience and appreciate the frustration that the lift outage has caused, particularly where it has impacted your family and prevented your father from visiting.
We would like to clarify the position regarding the lift. Following the lift engineer's initial attendance, replacement parts were identified as being required and were ordered. Once those parts arrived, the engineer returned to install them, however a further fault was identified which required additional replacement parts. These have also been ordered. Throughout this period, we have been in daily contact with the lift contractor to obtain updates and press for the earliest possible repair. We have now been advised that works are due to recommence on 16 July.
We understand that the length of time the lift has been out of service is unacceptable for residents. However, this has not been due to any reluctance to carry out repairs. The delay has been caused by the need for specialist parts and the availability of the contractor to complete the works once those parts became available.
We would also like to clarify that updates on the lift situation were issued to all residents on 29 June, 8 July, 10 July and 13 July to keep everyone informed as the situation progressed. While we aim to respond to correspondence as quickly as possible, response time targets for emails do not delay emergency repairs or the management of critical building issues.
With regard to the wider condition of the building, we recognise that the communal areas would benefit from redecoration. Our immediate priority has been ensuring the building remains safe and compliant, and we are currently obtaining quotations for a programme of redecoration works, which includes addressing the roof hatch. In the meantime, a deep clean of the communal areas and carpet cleaning has been instructed to improve the appearance of the building while these longer-term works are progressed.
We are sorry that your experience has left you with this impression and appreciate you taking the time to raise your concerns. We remain committed to seeing the lift restored as quickly as possible and to continuing improvements across the development
Dissatisfied with service
I am extremely dissatisfied with the service Ringley has provided since onboarding with them.
28 juin 2026
Avis spontané
Réponse de The Ringley Group
Thank you for taking the time to share your feedback. We are sorry to learn that your experience since onboarding with Ringley has not met your expectations.
We appreciate the opportunity to have met with you to discuss your concerns directly, and we are pleased that the ground rent agreement matter has now been resolved following those discussions.
We also recognise the importance of ensuring you have confidence in the day-to-day management of your development. As discussed, a change of Property Manager is imminent, and we hope this will provide a positive step forward in improving communication and the overall service you receive.
We value your feedback and remain committed to working with you and your fellow residents to rebuild confidence and deliver the standard of service you should expect.
✨A Heartfelt Thank You to Jonny at Denham Film Studios✨
I wanted to take a moment to say a huge thank you to Jonny, the Site Manager at Denham Film Studios. Everything he does for us and for the local community is genuinely appreciated. He is always so supportive, approachable, and generous with his time, and nothing ever seems to be too much trouble. People like Jonny make a real difference, and we are so lucky to have him. Thank you for everything you do, it really doesn't go unnoticed.
25 juin 2026
Avis spontané
Réponse de The Ringley Group
Thank you for taking the time to leave such wonderful feedback.
We are delighted to hear how highly you regard Jonny and the support he provides at Denham Film Studios. It is fantastic to know that his approachable attitude, willingness to help, and commitment to both residents and the wider local community have made such a positive impact.
We will be sure to pass your kind comments on to Jonny, as we know he will greatly appreciate your recognition. Feedback like yours means a great deal and reflects the dedication he brings to his role every day.
Thank you again for your thoughtful review and for taking the time to acknowledge Jonny's hard work.
Cleaning is excellent
Cleaning is excellent. Hallways and common areas always in great condition and they smell good.
20 juin 2026
Avis spontané
Réponse de The Ringley Group
Thank you for taking the time to leave a five star review. We appreciate your feedback and will pass this on to Ella and the team
Desiree Hundal is the best manager we…
Desiree Hundal is the best manager we have ever had . She got things done was efficient charming and professional.
19 juin 2026
Avis spontané
Réponse de The Ringley Group
Thank you for your kind words. We're delighted to hear that Desiree made such a positive impression. Her professionalism, efficiency, and dedication are qualities we greatly valued, and it's wonderful to know they contributed to such a positive experience. We'll be sure to pass your feedback on to her and the wider team.
I just had to write a review to thank…
I just had to write a review to thank all the amazing staff on concierge in Cardiff Prospect Place and in particular the amazing Dianne who no matter how chaotic and challenging it gets she always makes such an effort to help resolve matters immediately and with such a pleasant demeanour and is an absolute gem for you guys at Ringley.
I’d also really like to point out and make special mention as my appreciation of Glyn who cleans and maintains the communal areas - someone on my floor had mucky boots!! And bless Glyn cleaned it up and to be fair always has a smile on his face and says hello whenever I see him or pass him so I’d like to commend him too - Celia x
16 juin 2026
Avis spontané
Réponse de The Ringley Group
Dear Celia,
Thank you so much for taking the time to leave such a lovely review. We are delighted to hear about your positive experience at Prospect Place.
Dianne will be thrilled to receive your kind words. Her dedication, professionalism, and commitment to helping residents are qualities we greatly value, and it's wonderful to know that her efforts have made such a difference, even during the busiest of times.
We're also very grateful for your recognition of Glyn. Keeping the communal areas clean and welcoming is an important part of maintaining a great living environment, and we're pleased that his hard work, friendly attitude, and attention to detail have not gone unnoticed.
Thank you again for your thoughtful feedback. We will be sure to share your comments with both Dianne and Glyn, who will no doubt appreciate your kind words.
Kind regards,
The Ringley Team
Huge thanks to Wimbledon concierge team
Just wanted to say a huge thanks to the continued friendliness and helpfulness of Chris , Michael and mark who are great assets to the concierge team at Wimbledon stadia.
Especially Chris and Michael who have gone above and beyond for me, my partner and new born on multiple occasions.
I feel I am heard and advised when needed which is refreshing.
I hope this feedback is passed back to them and recognised by their managers.
Catherine and family
6 juin 2026
Avis spontané
Réponse de The Ringley Group
Dear Catherine & Family,
Thank you very much for your five star review of the concierge members at Wimbledon Stadia.
Providing a service where residents feel heard, supported, and well-advised is something we strive for, so your comments mean a great deal to us. We will be sure to pass your feedback on to Chris, Michael, and Mark, as well as their managers, so that their efforts can be recognised.
Thank you again for your wonderful review and for being part of the Wimbledon Stadia community.
Our concierge Chris East has been so…
Our concierge Chris East has been so helpful! My package was delivered to the wrong address, he located it and hand delivered it to me! So kind and always so friendly!
3 juin 2026
Avis spontané
Réponse de The Ringley Group
Thank you for your wonderful review.
We're delighted to hear about your positive experience with Chris. Providing helpful, friendly service is at the heart of what our concierge team strives to deliver, and it's great to know that Chris was able to locate your package and ensure it reached you safely.
We'll be sure to share your kind comments with Chris and his manager, as recognition like this means a great deal to our team.
Thank you again for taking the time to leave your feedback. We truly appreciate it.
The relationship manager
The relationship manager, Desiree, is a great asset to Ringley. She is always responsive to any issues that arise within the building, she manages 5 flats and 5 personalities with grace and diplomacy, which I am sure is hard at times. She is diligent and very knowledgeable and has been the best relationship manager that I have had in the last 30 years of living in this building. Thank you for all your efforts!
21 avril 2026
Avis spontané
Réponse de The Ringley Group
Thank you for taking the time to leave such a thoughtful review.
We are delighted to hear about your positive experience with Desiree. Your comments regarding her responsiveness, professionalism, and ability to manage the needs of residents with such care and diplomacy are greatly appreciated.
It is particularly rewarding to hear that, after 30 years in the building, you consider Desiree to be the best Relationship Manager you have worked with. She is a valued member of our team, and we know she will be thrilled to receive this recognition.
We will ensure that your kind feedback is shared with Desiree and her management team. Thank you again for your support and for recognising her hard work and dedication.
Claudia 5*
Claudia is the Estate Manager for 2 sites where I own and run rental properties. She is attentive, courteous, diligent, and a credit to Ringley
23 mai 2026
Avis spontané
Réponse de The Ringley Group
Thank you for taking the time to leave such a wonderful review for Claudia. We’re delighted to hear about your positive experience and will be sure to pass your kind words on.
Our building Relationship Manager…
Our building Relationship Manager Desiree is a massive asset. Since she arrived a whole raft of issues that had been left for far too long are finally being addressed. She goes above and beyond in her commitment to the block, gives detailed responses to emails and issues raised and visits the site on a regular basis. She is extremely knowledgeable and really cares about doing her job for the residents and the building. She’s approachable and friendly but very strongly on the case when she needs to be. Highly recommended!
21 mai 2026
Avis spontané
Réponse de The Ringley Group
Thank you for your five-star review and for recognising Desiree's hard work. Your feedback means a great deal to both our team and Desiree and we agree she is a wonderful asset.
Thank you
A huge thank you to Donta at Prospect Place. Putting some initial issues to one side you persevered against the odds. Your expertise and knowledge won the day and you resolved my issue which is so much appreciated. It was a pleasure to meet you Donta. Thank you once again.
13 mai 2026
Avis spontané
Réponse de The Ringley Group
Thank you for your fantastic feedback. We truly appreciate your kind comments and are so pleased that Donta was able to provide such a positive experience
Ringlet a disgrace as a management company
They continually lie about their intentions towards our dying garden, saying they are taking remedial measures by a certain date to fix the irrigation system and then not doing so. They are a disgrace as a management company. They should be disbarred from management. This is the second year in a row that this has happened and last year we lost several trees as a result of this gross neglect.
5 mai 2026
Avis spontané
Réponse de The Ringley Group
Good morning
I am sorry to hear that you are unhappy with the current service being provided, especially with regards to the communal garden. Please could you email quality@ringley.co.uk with some more details as to which property this is with regards to so we can provide you with a full response?
Failure to live up to provide the service they advertise
The management company for my house has appointed Ringley as the managing agent. Despite a "100% transparency guarantee" that they put on their invoices Ringley have failed to answer basic questions about budgeted expenditure.
At the last meeting I had with the Ringley property manager I and a neighbour needed to write minutes for the meeting as Ringley failed to provide any. Ringley promised to follow up on various actions but appeared to do nothing.
1 mai 2026
Avis spontané
Réponse de The Ringley Group
Good morning
Please could you email quality@ringley.co.uk with more information about which property this is with regards to so we can follow-up with your appointed Relationship Manager and provide you with a full response.
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