Excellent service! They made everything simple and stress-free, and answered all my questions promptly. I highly recommend this agency to anyone needing visa assistance
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Lisez les avis des autres
Riogrannde Travels is just the best. They are reliable and trustworthy. They give the best travel advice and are the best guide throughthe process. From assisting me to getting a closer visa appointme... Voir plus
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Lovely Schengen agent who are more than a happy to attend to your queries anytime and any day. They are calm, patient and helpful. They are excellent in helping you secure a Schengen appointment. Thei... Voir plus
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Unprofessional agent who is rude and vulgar. He will put pressure on you to make payment then delay to secure your appointment. He lacks customer service skills and does not respond to questions appro... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We are a visa agent and travel advisory service business registered in the United Kingdom, with operating office in Birmingham. We specialise in Visa application support accross all parts of the world, particularly to the following countries and regions; SCHENGEN, UNITED STATES OF AMERICA, CANADA, JAPAN, CHINA, SOUTH AFRICA, EAST AFRICA, THAILAND, MEXICO, BRAZIL, SINGAPORE, THAILAND, INDONESIA, MALAYSIA, VIETNAM, MEXICO, QATAR, THE UAE, and lots more. We also orgaanise bespoke holiday packages that cater for individua, groups and families, and other travel logisitics.
Coordonnées de contact
26 Clement Street, B1 2SL, Birmingham, Royaume-Uni
- 07355633212
- office@riogranndetravel.com
- riogranndetravel.com
4,5
Excellent
113 avis
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A répondu à 83 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Réponse de Riogrannde Travels
thank you so much
Absolutely Appalling Service — Abusive, Unprofessional, and extremely rude
I had a deeply upsetting experience with this travel agency. I initially trusted them to help with my Schengen visa application, but the moment I had a simple request — to update my travel dates and ask about a new application form — the tone shifted dramatically.
Instead of support, I was met with verbal abuse, unprofessional voice notes, and deeply inappropriate personal comments. The representative asked me if I was jobless and even if I had a mental illness — completely unacceptable and degrading language.
When I requested something as basic as an official receipt (for the visa application fee I paid), he got extremely defensive and rude, and soon after called me a “nuisance” just for trying to get clarity.
The communication throughout was chaotic, aggressive, and completely lacking professionalism or customer care. I have voice notes and messages that reflect all of this and the name calling, which I am prepared to share if necessary, I will report to HMRC to the worst service I’ve ever received and all because of asking for basic service which I never got.
No paying client should be treated this way — especially someone just trying to travel responsibly with proper documentation. I would strongly advise anyone to stay far away from this service. What should have been a simple process turned into a humiliating and stressful ordeal.
This is not how you treat people.
23 juillet 2025
Avis spontané
Réponse de Riogrannde Travels
So sad to hear of your experience, do accept our sincere apologies
Réponse de Riogrannde Travels
thank you very much
Satisfactory.
All your requirements will be met to details and surely you will be happy. A very reliable company.
6 juillet 2025
Réponse de Riogrannde Travels
thank you very much Sir
The humble and keen services with patience I was…
The humble and patience services I was offered by hour company
2 juillet 2025
Réponse de Riogrannde Travels
Thank you so much
PHENOMENAL CUSTOMER SERVICE…
THE CUSTOMER SERVICE WAS PHENOMENAL WITH SWIFT RESPONSE,SUPPORT WHEN I AM STUCK.I WILL USE HIM AGAIN AND AGAIN.I WILL ALSO INTRODUCE HIM TO PEOPLE.TAKE YOUR FLOWERS FOR A JOB WELDONE.HE IS GOOD WITH WHAT HE DOES
2 juillet 2025
Réponse de Riogrannde Travels
thanks so so much. it was a wonderful transaction with you also
Réponse de Riogrannde Travels
thank you so much
Multiple entries
Hi Richard
I am writing to thank you for your patience with us despite all the back and forth you showed professional services and you where able to get both mom and my sister visa in a timely manner and gave advice that really helped.
The conference calls,especially with mom. you handled it well with patience, professionalism and Respect.
Thank you so much.
They both got multiple entries.
17 juin 2025
Réponse de Riogrannde Travels
this means alot! thanks so much. very much appreciated
They were very efficient in providing…
I highly recommend….. Very efficient in providing service
2 juin 2025
Réponse de Riogrannde Travels
thank you very much
Réponse de Riogrannde Travels
thanks a bunch
Unprofessional agent
Unprofessional agent who is rude and vulgar. He will put pressure on you to make payment then delay to secure your appointment. He lacks customer service skills and does not respond to questions appropriately. I would not recommend, and if you chose to proceed I’d say BUYER BEWARE. I expect that he will respond to this giving a counter narrative of what occurred - similar to what he does for all the low reviews. But the truth is he rude and there is no value for money here.
13 avril 2025
Réponse de Riogrannde Travels
Hello Lilian, Thank you for your feedback. we do respond to all reviews and encourage honest feedback, so yours is definitely welcome. From what i recall, your application with us was smooth and an appointment was gotten just in time as your friend mentioned he was away for a long time, the delay to book an appointment was very much based on your direct instruction to only book an appointment within a specific time of availability. Furthermore, you are aware i did not have a transaction with you, but your friend, Mr Andy. Your dissatisfaction only followed after i declined to speak with you considering that you were not the one i transacted with. Mr Andy on the other hand proved difficult in communication throughout the proccess and will resolve to threats and insults of which you joined in, when i declined to speak with you about a transaction you are not privy to. Data privacy is paramount to us, unfortunately you refused to acknowledge this. Customer satisfaction remains our top priority and this can be evidenced from the majority of feedbacks we have received. Unfortunately our efforts wasnt enough for you and this is completely understandable. We always guarantee civil and respectful communication and expect same in return. Overall, i apologise for your experience and i assure you, we will continue to do better and further feedbacks will evidence it. Thank you and i hope you both have peaceful days ahead.
Great experience and very professional…
Great experience and very professional and detailed
19 mai 2025
Réponse de Riogrannde Travels
thank you so much
Excellent service
He provides a great advise and support, he assisted me with the process.
8 mai 2025
Réponse de Riogrannde Travels
Thank you for trusting
Réponse de Riogrannde Travels
thank you very much
Excellent customer service.
I had a wonderful experience with this travel agent. Their professionalism and excellent communication made the entire process smooth and stress-free. Highly recommended!
30 avril 2025
Réponse de Riogrannde Travels
thank you so much
Very efficient visa facilitation service
Very efficient visa facilitation service especially navigating the difficult and tricky Schengen process in the UK.
14 avril 2025
Réponse de Riogrannde Travels
thhank you so much
Brilliant and smooth all through
Brilliant and smooth all through, the professionalism displayed in my application is top notch
15 avril 2025
Réponse de Riogrannde Travels
Your feedback is highly appreciated
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