Rip Curl Avis 

Me and my family Have spent over a grand on these wetsuits this summer, DO NOT BUY the suits with zippers that need to be attached. They will cease up and break FAST. This is how they make their money, and RipCurl will just tell you to F!$K off. Buy only XCEL OR MATUSE to save yourself time, money, energy. Bottom like RipCurl should be called RipOff.

I am so sorry but we can see that Package Protection was not selected at checkout. Because this service was declined, the order is not covered for loss, theft, or damage in transit, and return-related costs (such as return shipping, handling, or restocking fees) are the responsibility of the customer.

Terrible return policy at Rip curl, no proper refund support, feels unfair and not customer friendly at all.

Do not order anything from this company!! I ordered two items and returned them as they were terrible quality. I stuck the invoice to the outside of the parcel with very strong tape, as requested. The lady in the shop where I dropped it off confirmed the invoice was attached. Now they are saying it is stuck at customs as the invoice is not attached, they are returning it to me for me to send back (with the invoice that I don't have) at my expense!!! Including customs expenses! I will end up nearly £100 out of pocket, how can they get away with this?!

If I could, I wouldn’t even give one star.
When I made the purchase, I was never informed that refunds were not allowed.
When I went back to the store, they only told me that exchange was possible but refund was not.
This is extremely unfair to consumers and does not protect consumer rights at all.
100% do not recommend this store, and I will never go back again.

Purchased a beautiful white dress over the summer holidays paid $100 for it. Haven't even worn it yet and its got a hole in it.

20+ years of loving this company, sad to see it following the trend of way too many brands where they reduce the quality of its products to being totally useless while keeping the high prices and having the policies blame the faults on the customer. I bought a $220 watch that has no smart technology. Its just meant to tick and be waterproof. 1 week after buying and not even getting to the beach/pool yet and theres water in it. Ripcurls policy is that its my fault the damage occured and instead of replacing it they'll "kindly" send it to get repairs, ive been waiting 2 weeks and still heard nothing from them, i called the other day and they said they just received it in the post.

I received a Rip Curl wet suit, as a Christmas present from a family member. It unfortunately did not fit. I have been trying for several days now to try to get in touch with a company representative so that I can return and exchange this item for one that fits. I tried their website and multiple calls and multiple emails with absolutely no responses. This is a HORRIBLE company to do business with.

I guess once yoy are a big shot you can do what ever you want, i just cant believe the response i just got from thier customer service. I am a 60 year old male who does very well and dont even care about what things cost. this last week when i was at a vacation and had packed one of their swim trunks i realizeed the crouch area of the swim truck had busted open. this was not a swean as it was an infused process to keep this area together. I just could not believe that swim trunks that are suppose to last under a lot of differnt weather and watera nd activitiy situation had come apart like this. I could have easily thrown these away but due to the curiosity of the manufacturing defect, i tried contacting them and all theiy had to say is that we stand behind our warranty for 3 months???? that was their answer to . this shows me these guys are all about $$ in their pocket. dont buy their product

Ordered a Surf Revo hat from RC Thailand (I can't find them listed) There is no size selection. They send a Small size. Poor.

I had a really really bad experience with this company... my stuff never arrived, they blamed me, and now its all lost.. dont use.

Shocking company

Chanclas que te manchan los pies
He comprado las RIP CURL negras para mi hija y hay que decir que parecen de buena calidad pero te las pones y en un par de horas caminando se te queda la planta de los pies negra. Luego tienes que frotar muchísimo para limpiarlos.
Horribles chanclas LO PEOR QUE HE VISTO EN MI VIDA.
MUY MALA CALIDAD NO COMPRAR RIP CURL ES UNA ESTAFA.
estamos cansados de empresas basura que venden basura reciclada cómo productos de calidad.
Después de frotar muchísimo las plantas de mis pies anoche, todavía hoy siguen manchadas. NO COMPRAR RIP CURL

Bought a set of flip-flops from the shop in Newquay last September war them for the rest of my holiday came home the third week of September. It was too cold to wear flip-flops then but got them out about three months ago and they are falling to bits I’ve rang them three times not one person rang me back. Just spoke to a lady and there’s nothing they’re gonna do about it. Reef told me to go back to where I bought them from it’s just a shame Mik can add the photographs.

Brought a pair of board walking Jackson shorts 3rd time wearing them the button broke paid premium money but not made from premium materials very disappointing

I would put 0 star if I could, this is just a nightmare the worst customer service ever!!!
Oh my God, I can’t believe what I just have experienced now, like I am the one who never never ever write reviews in my life no matter good or bad, but this one, I am furious like I am just speechless!!!
So I’ve placed an order, and noticed that for some reason there was apt missing in my address, so I called them, no answer, I tried ti chat and gir a message that someone would get back to me but nobody did, so next day I chatted again and what a surprise smb replied, and I explained my situation that I needed to add apt in my shipping address to what they asked all the questions like name on the address, order number, and the address itself but for some reason they wanted my ID!!! What in the world I have to send them the photo of my ID??? It doesn’t make any sense at all! Like is it even legal that they want my ID?! Again this is online shopping, if it was in the shop I have no problem to show my ID, i get it, but when it’s online purchase and I am providing all the information needed like the order number, address, my full name why the heck you’re asking my ID?
They say they’re trying to protect their customers from fraud! From what fraud? Am i asking smb’s credit card?? I get it if I wasn’t giving them my name or address or order number, but I was giving them everything then what fraud are you talking about?? I told them that I’m not giving them my ID and I wanted to talk to the manager to whst she said she is the manager, and I’m explaining that hey I get it if I was trying to change the whole address but I’m not it is the same address it’s just the apt # is missing you just need to add that number and you definitely don’t my ID picture for that but she didn’t even apologize or tried to resolve this issue some other way, no she kept saying she needs my ID!! Wtf?!! And this is my first order on rip curl ever! i am so pissed, I wish I read reviews before I placed my order. So people just be aware.

I MADE A PURCHASE OF US$ 472,85. TO BE DELIVERED IN TO 2 DAYS. I SENT SEVERAL EMAILS WARNING THEM ABOUT THE DEADLINE, IF IT WAS DELAYED THEY COULD CANCEL. THEY MADE THE DELIVERY AFTER ALMOST 5 DAYS AND I WAS NOT ABLE TO RECEIVE IT. THE STORE CHARGED ME IN THE SAME WAY AND THE ORDER WAS NOT DELIVERED TO ME. EVEN THOUGH IT WAS THEIR MISTAKE FOR THE DELAY IN DELIVERY. I LOST THE ENTIRE PURCHASE AND PAID FOR IT EVEN WITH SEVERAL NOTIFICATIONS.

Definitely not worth the money paid for a bikini top only 2 years ago. Worn once and only around house. Never swam in it, clips broken and gone green. Wasted money. Thanks Rip Curl.

I bought a ripcurl flashbomb (£434.95) in nov 2020 and by oct 2021 the zip had broken which was repaired under warranty.
The wetsuit had a more use in the first year and less use in subsequent years due to a lack of wind to windsurf.
The zip has now broken again in exactly the same way and is out of warranty so I'll have to pay for the repair.

Comparatively, I have an O'neil wetsuit that's 15 years old and the zip still works like it did when i bought it and friends of mine have wetsuits from brands like Dakine, Neilpryde, Xcel and C-skins and they haven't had these problems.

TLDR: If you buy a ripcurl wetsuit, expect to pay for zip repairs every couple of years on top of the £435 you paid for the wetsuit!

I can't recommend ripcurl and I certainly won't be using them again!