Ripple Fiber Avis 

We tried to get Ripple (then it was HyperFiber) a couple years only to be told the complex we live in wasn’t authorized to install so we had to pass, but to our excitement a technician/sales person showed up at our door last week telling us they had been authorized to install internet and had already installed in a few units where we live. We set up an install date only for no one to show up and when I called to find out why I was told that they were not able to install in complexes and that the sales person only told us that to get us to sign and make himself look good to his boss, mind you their Customer Service were the ones to tell us that. 0/10 would recommend.

Quick response when fiber is cut by some contractor

The internet is very fast but not reliable.

There were huge issues with installation. I had to wait three months to get it installed after they had already dug up my whole street.

Now, I’ve had the service for 6 months and have had multiple outages for multiple days. It’s so frustrating. I thought Charter/Spectrum was bad, but Ripple is just as bad. It is admittedly much faster, but the lengthy outages make no sense.

Worked fine for 3 weeks. then the billing was screwed up. when they fixed it I had dial up speed internet for 2 days because they screwed it all up and no one KNEW how to correct it. Finally they sent a tech. Had it working fine for 36 hours and then, on a holiday weekend, a total service outage now going on 24 hours. Back up cellular internet is terrible. I am getting this garbage out of my house. Nothing but incompetence from this company.

Outstanding the installer was knowledgeable and very respectful. Best experience I have ever had with an installer internet is super fast no problems saves me so much money from spectrum can even take wifey out for dinner once a week with the money I have saved with your company keep up the outstanding service and the money i save from dropping spectrum

Installed yesterday and has been down multiple times. Its been down most of the day amd they refuse to answer service tickets and the online chat said they were resetting the system just to boot me off the chat instead. Iam about to cancel how can u screw up this bad ?

The very worst service of any company we have interacted with. The reason we needed service is because our internet has so much latency we cannot use our VOIP phone. We need a home phone because we have practically no cell service. Last Speedtest I ran, jitter was 287. It is regularly in the 60’s. It needs to be less than 4. We have scheduled 2 service calls, both no-shows with no calls either. They were both marked as complete with NOTHING being done.

Had a pre installation appt. They rescheduled it and never told me. Then, the day of that appointment they cancelled. Long hold times whenever I had to call. Once the installer was called, he was excellent. Neat, knowledgeable and good communication. So far the system works well. Could not access my Ripple account after installation. Called for help and they had no idea what to do. Bottom line…..installer excellent. Office a disaster.

The fact that Ripple Fiber communicates proactively on outage issues.

The installation was quick and preformed by an experienced, well trained, and friendly technician. The service is exceptional and priced right. The customer service personnel are also well trained and very personable.

Great company that gives profits back to the community. The cost was half price and the quality and speed were superior to competitors. The people are helpful and friendly. They even gave me a free month of service!

I had them reduce my payment to $1 for 6months because of their issues. Repeatedly told techs would show up and they never would. Took nearly 3 months just to bury my fiber line go my house. My neighbor got hers installed and buried while I was still waiting.

Now we r both out of service. But instead if any helo we were told to "give it tome to see if it fixed itself"....
I get a tech scheduled to come out and they never show uo. Never call or msg or emaim or anyrhing else to cancel the appointment. Never call to reschedule the appointment.
Took a full 2 hours. 1 hour on a call where your call center employee "Colin" hanged upon me. Instead of answering my questions.
Im still sitting here wondering if they are even capable of ever apologizing or taking responsibility without a customer pressing for it to happen.

Both me and the neighbor are just dine with the constant outages. The lack of any response the disrespect and ready to just tuck tail and return to Spectrum. Atleast when they screw you over they gicenyou a smile and do it to your face. Instead of the gas lighting and manipulation ive gotten from ripple.

Ripple came to my house and promised faster speed and reliability (Punta Gorda Florida). It went out every hour - completely sucked. Technician came out and said all was fine but he said when the router and batter y backup go solid solid blue for lights, it's out. Tried it for 2 weks and never had reliable service... Technical support is out of India and always had to ask the support person to repeat themselves because I couldn't understand what they were saying. Went back to Comcast and with the new equipment I get close to 1GB downloads. Took 3 days to cancel my Ripple account account because when you call and they put you on hold they drop you after 30 minuts. Maybe a year from now it will be stable, but for now if you work from home stay away from Ripple and stick with cable... Wish I could give Ripple Fiber a 'Zero'...

Terrible! Had the service a week or two and an ongoing outage for over a day that is still not resolved with no estimated time of restoration. This is unacceptable. In 25 years, Never had an outage more than a couple hours with Charter Spectrum! Going to talk my husband into moving back to them. Avoid Ripple!!

Just AWFUL. There are even sound issues. Not a day goes by that I don't have slow acting connections, buffering, dropouts, problems with streaming service all the time, day and night, 24/7! I am suffering from long covid and I am bed ridden. I am awake every night all night and the problems persist like I said, DAY AND NIGHT!

Was looking to move to Ripple from Spectrum. Did the online stuff. Selected plan got the obligatory email to set up service and have attempted 3 times to do this over a week. No one answers from the Installation Dept. After 15 mins on hold I hung up.
I "hear" speed is great, cost seems fair too. Getting anyone to respond hasnt been possible. Which makes me hesitant, what if this was a service disruption issue? They wont go after new business so once your in does it suddenly get better?
OMG these people are morons. Ive canceled the potential service with them 7 times and now they cant stop calling. No one works in Installation but the commission based customer service people do. They just dont understand NO!
They still call. Now 9 times told to stop. FCC harassment complaint filed, The Dumbest people must work there.
Oh good an AI response. Not their Standard Procedure huh?? Read the reviews. Looks like it is your standard. Or you are a terrible company. Pick 1

I have had ripple for approximately 1 year. In that time I have experienced 10 to 12 outages for various reasons. Todays outage was my last. I will be switching as soon as I can find another provider. A construction crew cut the fiber coming into our neighborhood. That is not something I hold against ripple since it is out of their control. What is under their control is restoring my service. They had to rerun the line in the neighborhood and then splice in 4 to 6 houses. They came to my house and worked on the fiber for over an hour and then left without any explanation. I called their tech support and could not get through. So here I am using the hot spot on my phone to get internet. Ironically the crew that cut the fiber was installing fiber for Kinetic. Go figure. I am getting off this service ASAP.

Your reply does not even address the issues at hand. How is it that a tech team can come on site work for several hours not fix the issue and not say anything to the customer. How is it that the team installs a temp cable that doesn't work to my house and never informs me that it is on my lawn. Now I have a liability issue if someone comes on my property and trips over it. I understand the need for a temp because the underground crew will need to bury the new line but at least let me know it is there and verify my service. None of this was done. Oh does anybody have a clue when my service will be restored. Its been 16 hours. I am still using my phone hot spot to get on the internet. Please don't patronize me with offers to upgrade my service. Just do what you agreed to do when I signed up for your service. Provide it, in a timely manner.

You tech showed up yesterday and restored my service. Which incidentally went down again today but came back up after about an hour (I am estimating not sure about exact time it went down). Ok so about Eero ... I read through your description and saw that it has a failover included. What is the speed of that. I run 2 gaming servers (which is why I chose your service). The servers require a minimum of 500meg download and 50up.

Switching to ripple I had assumed I could have a more reliable internet connection however after only a few months I’ve experienced multiple outages. What really sets this customer experience apart for me were really long help times, almost 100% outsourced tech support, and NO resolution upon finally receiving said “tech support”. I should have just stuck with my previous provider. At least they could usually provide answers. Would not recommend

DO NOT use this company. Their customer service is terrible. We have been trying for two months to get our cable buried. The internet has gone out 3 times. They finally promised to come buy today, and after I took off work to be here, they didn't show up. We called back and just got more promises that they would fix it. For two months, all we hear is. "We are escalating this." "We are making this a top priority." In call after call. Their promises are meaningless. Nobody has reached out to me to tell me how this is going to be fixed. We were told they would call back in an hour with a time to come out. It's been two hours, and I don't expect to hear from them. This entire day is wasted waiting on them.

Ripple fiber goes in and out consistently. Very disappointing! about ready to cancel!!! Kept my Comcast internet in case this happened !!!