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Lisez les avis des autres

Noté 5 sur 5 étoiles

I have made fairly large orders from Rise each Christmas season for the last few years and my family has always been thrilled with the quality and fit. Just this past week I had issues with a non-deli... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

My experience with RISE so far has been incredible. I am very picky with what I order and keep and after ordering 15 items I haven't returned anything yet. The quality of all items I have purchased is... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

So far, I’ve place multiple orders with Rise and am thoroughly enjoying all of their products, from gym apparel to lifting gear. I recently needed to deal with an exchange of an item I ordered and Edw... Voir plus

Noté 5 sur 5 étoiles

I made an order but had to cancel. Edwin from Rise reached out, had the order ready but held off on shipping and just wanted to make sure I was cancelling. I didn’t cancel cuz it’s bad stuff, I was... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de vêtements de sport
  2. Magasins d'appareils de fitness

Écrit par l'entreprise

Rise is one of the fastest growing and most innovative sports fitness brands in North America. Shop our Online Fitness Store. #NeverStopDreaming


Coordonnées de contact

4,3

Excellent

TrustScore 4.5 sur 5

205 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 40 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

I have to post a review again

I have to post a review again: The customer service people are arrogant and dont answer. I have been going back and forth with this company in 3 months now for a pair of joggers!!! Guys: especially internationally : STAY AWAY FROM THIS COMPANY!

17 décembre 2021
Avis spontané
Logo de Rise

Réponse : Rise

Good evening Nicole, I'm so sorry to read this, can you please share your order number I will be happy to help you :)

Noté 5 sur 5 étoiles

Very responsive staff

Very responsive staff. Followed up on status of order and received prompt reply after usiness hours heading into a weekend. Not a "bot", but rather a human touch. Makes a difference in today's online madness!

11 décembre 2021
Avis spontané
Noté 5 sur 5 étoiles

Best Customer Service Ever!

I am so very impressed with the personal attention that Rise gives to their customers! I placed an order on Saturday night for one grandson and a couple of hours later another of my grandsons told me he wanted shirts from Rise. I contacted them and asked if the two additional shirts could be added to the 1st order. Immediately I received a reply (on a weekend) that yes they would be happy to add to the order. It is now Sunday night and the order is completed and ready to be filled and shipped! I was so very pleased with the help I received with the order, and apparently my grandsons love their products! So I am giving Rise a top-notch review! Thank you!

6 décembre 2021
Avis spontané
Noté 5 sur 5 étoiles

Amazing quality lifitng gear, even better customer service

Rise's customer service has been nothing but helpful and fast. When I needed clarification on my lever belt's order, I was able to speak to a real person and get any and all of my questions answered quickly and thoroughly. Edwin, specifically, from the Rise team helped me through my order process and answered all the inquiries I had with an amazing degree of enthusiasm. Can't recommend this company for your lifting needs more.

3 décembre 2021
Avis spontané
Noté 5 sur 5 étoiles

I absolutely love Rise

I absolutely love Rise! I started using the website a little over a year ago and I don't think I'll stop. I received every order in a timely manner and customer service is excellent.

1 décembre 2021
Avis spontané
Noté 5 sur 5 étoiles

Awesome support

Awesome support! Made some mistakes with my order and I was very worried about it. Because I've had some horrible experiences with other support Services from different companies, I haven't been really optimistic. But the Support which was given to me was Overall just great. Special Thanks to Edwin. Stau safe yall!

30 novembre 2021
Avis spontané
Noté 5 sur 5 étoiles

I will remain a loyal customer

I have bought from rise for years and every year I contact customer service for one thing or another. The service is always kind and understanding and helpful. The clothes are very good quality and make me feel confident in the gym. I recommend this brand to all my friends.

27 novembre 2021
Avis spontané
Noté 5 sur 5 étoiles

I’ve been wearing Rise gear for my…

I’ve been wearing Rise gear for my workouts for years and love the brand, feel, and look the clothes. I’ve been buying their clothes as presents and my friends love it to! Whenever I’ve needed help with my order they were always very responsive!

27 novembre 2021
Avis spontané
Noté 5 sur 5 étoiles

Best customer service

My son and his friends love Rise gear and we always head to their site for Christmas or birthday shopping. My son gifted me
with my new favorite pair of
Leggings from them also! I feel like one of the cool people now.
I recently made a mistake in my order and their customer service is EXCELLENT. They straightened out my order for me quickly and hassle free. Highly recommend Rise!

26 novembre 2021
Avis spontané
Noté 5 sur 5 étoiles

Had a enquiry regarding their shipping…

Had a enquiry regarding their shipping fee for international orders! They were polite and got back to me within 10mins. Absolutely fast replies and made the rest of my transaction really smooth. Looking forward to when my items arrived🤩

26 novembre 2021
Avis spontané
Noté 5 sur 5 étoiles

Caring team. Great products with honest pricing.

I've always had excellent experience with Rise Store and the team.

Just today Black Friday sale, I made a mistake in my order after I have placed my order, the team IMMEDIATELY replied and rectified my order according to my request with lightning fast speed and super user friendly experience. The team's note and reply was professional and went the extra mile of wishing me to stay safe & healthy. It's might not seem much, but that little personal touch was heartwarming and shows the team's passion behind the brand.

Besides the great eComm experience, the products are of quality and at a reasonable price. I've used Rise gear for years without any issue and my friends/trainer at the gym always ask me where I got them.

I can personally vouch for Rise, the team behind it care about their customers and their products, and as long as this stays true, I'll be shopping at their store for many years to come.

26 novembre 2021
Avis spontané
Noté 1 sur 5 étoiles

If I could rate this company a 0 star I…

If I could rate this company a 0 star I would.
I ordered one of their weightlifting belts and they sent me the wrong size so I returned it and they were out of stock of the correct size. They denied me a refund when I asked for it. So I asked for store credit and I placed the order of other merch with the store credit and I haven’t received a shipping number till this day.
Been going at it with this terrible company that just stole my money for over 2 months now.

2 novembre 2021
Avis spontané
Logo de Rise

Réponse : Rise

Good morning Eric, thank you for sharing your experience with us. It's important for us to circle back with you. Rise would never steal from anyone. We understand your frustration for the delay to exchange to another size for a sold-out product and not being able to ship it in a timely manner because our restocking is delayed. We process exchanges within 1-2 days, usually if the requested product is in stock. We also appreciate you exchanging it for available products, the changes were made on October 26 at night and last week we were moving office spaces, so it took more time to dispatch orders which we had a notice on our website. Your package has been dispatched yesterday on November 03 with a free UPS upgraded shipping speed, and it's scheduled to arrive to you early next week.

The tracking was emailed to you.

Thank you again for understanding and helping us with this.   

Noté 5 sur 5 étoiles

Top Notch

High praise to the customer service team with Rise, purchased a shirt and shorts, didn’t quite fit comfortably, they helped with sizing and made the whole exchange process for different items super easy. Never mind the high quality items, they’ve gained a long term customer for top notch customer service alone.

14 octobre 2021
Avis spontané

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