Risecoffeebox Avis 

Really appreciate the thoughtful reply from Ben, he's addressed all my points and has been very forthcoming, which I love. Changed from 2 star review to 5 stars.

Old review:
Great concept but execution fell flat at the end.

We were really excited for these advent calendars when we ordered them. When we first opened them, we were a bit disappointed about the design choice of brown, yellow and pink and flat graphics - a bit bland for our tastes for getting into the Christmas spirit.
But we loved the coffees and the copywriting on their website about the coffees was excellent. A few technical hitches where sometimes the site wouldn't load but nothing too bad.

The reason I give this experience 2 stars is that we went away two days before Christmas and came back after the new year. We were excited to open our Christmas Eve coffee. And it was a decaf.. Oh well, a bit of a surprise but not what we were looking for in the morning. And then we opened the grand middle 25th square. And there was nothing! Except a QR code for a surprise gift. Which expired on December 31st.. Double whammy of disappointment.

To be fair, it does say on the box it has 24 specialty coffees (rather than 25th), but unfortunately the experience still felt disappointing after a great middle bit.

Hope this feedback gives you some tasting notes for next year and you'll come back stronger!

My partner was delighted with this! He’s a daily, regular (too regular, maybe!) coffee drinker and loved not just the coffee but the notes about flavours and history.
Will buy again next year and probably during the year too.
Thank you

Love the company and the ethics. The advent is absolutely brilliant and I will be subscribing in the new year (again). Thanks Alice and Ben!

Been using RISE for a while now and I can’t recommend enough. I wouldn’t go anywhere else. The variety and quality of the coffees is like I’ve not experienced before, the free gifts in boxes are a fab touch and information they provide on each blend is incredible to know the history & putting spotlights on different roasters. My family and friends now all use RISE too.

A nice idea but a bit of a fail! I was given the Christmas coffee advent calendar as a birthday gift at the end of November. Each day a surprise! Some days empty, some days the wrong coffee and some days were right. Obviously had a surplus of Rwanda to get rid of! Rather disappointing but gave us a laugh! The coffee itself is ok, a fair amount of it very bitter.

Absolutely delicious coffee every month! The subscription element also saves me from forgetting to buy speciality coffee and then not having any in the house for that important morning pick me up or a special guest arriving. I think it’s better value as well. Thank you RISE!

I don’t normally leave reviews, but had to share my experience with my Rise subscription (I’ve been a subscriber for a few years now!).

If you’re considering a speciality coffee subscription, honestly look no further. Each month, we receive a different freshly roasted coffee, which keeps things interesting and allows us to try something new each time. Plus, we’re learning so much about our own coffee preferences (I love anything with chocolatey notes, whereas my husband likes anything fruity!).

Not only is the coffee delicious every time, there is an educational element to the subscription, where we now understand what it means to buy and drink from sustainable roasters! Which is so important as consumers…

Rise are a great brand, with an incredible back story- I’ve not come across anything quite like it :)

The coffee trial it cheap but the bailies coffee is very bad, diluted, and taste of nothing it has not even coffee taste felt like I was drinking water horrible, had to throw it in the bin, and this is the only two types they offered and it's not organic and they want £44 for a subscription it's too much money for low value.

OMG the coffee is amazing 🤩
I’m always a little dubious about subscriptions to coffee as I had a bad experience with one! However, the aroma when I opened the packet was intense (in the best way) The Assembly coffee, nutty overtones and I had it filtered and the first sip persuaded me that this is definitely a company I want to continue with.
They did forget my cafetière however the response was immediate and it has been promised in my next subscription 🤞🏻🤞🏻🤞🏻

I received your box the other day. I've got to say I'm very impressed, I love that I get different coffees to try.

Amazing Christmas calendar and lovely customer service. Thanks again.

what can I say what hasnt already been said, I personally do not judge a compant on how well they deal with orders and purchases especially when things are going fine. however I do like to commend somebody when they deal with problems in a good timely and efficient manner, long story short there was a miscommunication with the RISE subscription app and the linked SHOP app i have on my mobile phone which somehow placed 2 orders before I had received anything, anyways paranoid me starts thinking I have been scammed and was being taken for a ride but this was 100% NOT the case, after a few emails backwards and forwards to Alice I can confirm that this company is 100% legit and should anything go wrong I can hand on heart state that they deal with any problems immediately and with a resolute outcome, Now I feel such a klutz because I left them a shameful review on their own website and dont know how to edit or remove it, please forgive me RISE

I've been ordering Rise Coffee boxes for over a year now and I'm such a fan - every month I look forward to getting my next box and trying out this month's coffee selection.
All the coffees I've received so far are fantastic and incredibly flavoursome. It's clear a lot of thought and care goes into the selection process and I don't think I'd ever go back to struggling to choose in the supermarket!
I also really love their impacts too - the coffee they choose has notes about where it's from, they give back 1% to supporting coffee growing communities, the packaging is plastic free and easily recyclable and they're a certified B Corp!
And if you ever need any help with your order, they're very friendly and super quick to assist!
To anyone considering a Rise Coffee Box subscription, do it! You won't be disappointed at all! 😊

Edited review to 4* after having a pleasant experience with the team there.
The ordering process was relatively straightforward and the price (including usual discounts) was quite good. But the coffee that I received was roasted 2 weeks** (edited for accuracy) before it was shipped. It is meant to be fresh, specially selected coffee. Which is not what I received.

Lovely coffee.

Quick delivery and fairly priced.

This was a long process so I might have forgotten some details but...

I ordered from them 2 September. A box with 4 coffees and paid delivery because I live in Ireland. It took 2 weeks before I heard anything about delivery. Then it said it was processing in Dublin for 2 or 3 weeks so I reached out to support. They apologised and said they'd look into it and after another week or two I reached out again and they said they didn't have any response from royal mail and offered me a refund or to send Octobers shipment. I wanted to try them so I opted for October's shipment and after a week or two I got an email from FedEx saying it's shipping and that took around 4 days. So eventually I got my coffee around 30 October. Nearly 2 months after ordering it.

I've not actually tried it yet but they added a bag of decaf for me to try as a gesture of good will.

I would say he careful ordering from abroad or at least don't expect it in a hurry but otherwise I can certainly recommend it because the customer service team have your back no matter what happens. They were understanding, empathetic, polite and professional the whole time.

Seems like value for money (that's why I chose it in the first place) and the coffee obviously depends on the roaster themselves anyway.

If you understand these things going in then it's a no brainer - especially if you live in the UK and don't have customs.

My free gift was broken, I contacted the guys and within days a replacement was sent to me!! Amazing service

Arrived very swiftly and well packed .
Its an advent calendar gift so can't comment on the taste of the coffees..
Looks great though and was tempted to keep it for myself!!

I never received my trial box but was still charged postage. I have emailed them so will update on whether they respond.

UPDATE: Alice has swiftly responded to my email with a sincere apology and is sending out a trial box with 24 hour tracking. Great customer service!

I had a minor issue with an advent calendar gift being sent before the requested date so contacted Rise Coffee customer services. Wow! So helpful! Genuinely the best customer service I've had in years. And it was so nice to be in communication with a real human without being questioned by a bot first! It was only a minor problem but Jen treated it seriously and went out of her way to make sure I was happy with the outcome. Based on this experience I'm already planning another purchase.