J'ai déposé des sous et aucun jeu ne…
J'ai déposé des sous et aucun jeu ne fonctionne. J'ai contacté le chat et j'ai suivi toutes les recommendations et rien de fonctionnait encore (Après 1h d'essais!). Ils ont apparemment envoyé ma demande au soutien technique mais je n'ai toujours pas de suivi de leur part.
Réponse de Rіtzо Сasinо
Thank you for sharing your feedback — we’re really sorry to hear about your experience. We take these kinds of concerns very seriously and would like to fully understand what happened.
Could you please share more details with us directly? What was the game, on which provider? Also, what devices did you use?
We truly want to resolve this and improve your experience. Thanks again for bringing it to our attention.
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UPD: Thank you, Sara, for providing all the necessary details — it really helps us investigate the issue more efficiently. We sincerely apologize for the inconvenience you've experienced and understand how frustrating this must be.
The matter is still under active investigation by our technical team. We’ll make sure to update you as soon as we have more information. Thank you for your patience and understanding.
Update:
Our technical team has completed the investigation and sent a follow-up email with the findings. Kindly double-check your email for the response. We really appreciate your patience while our team did the investigation.
Thank you so much!
Kind Regards,
The Ritzo Team