Riverdalewindows 

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Believe all the bad reviews. This is not an honest company. Do not fall for the hard sell lowest prices quick delivery promises. We did and paid 50% deposit on a considerable project based on them te... Voir plus

Noté 1 sur 5 étoiles

Avoid these crooks. They are now trading as waterdale windows in Bolton. I urge everyone that has been robbed by them to contact trading standards, and the police. They’ve taken 2 grand from my mum an... Voir plus

Noté 1 sur 5 étoiles

ABSOLUTE SCAM COMPANY do not use. Total con people Mo and Bill. Lost over £8,000 on windows and doors. Placed order over two months ago and excuses after excuses as to why they cannot fit the windo... Voir plus

À propos de l'entreprise

  1. Installateur de double vitrage

Écrit par l'entreprise

Here at Riverdale Windows we understand all the considerations when making an investment in your home. We are a small dedicated team who will work directly with you to ensure all your requirements are met with 100% satisfaction. Whether it be Doors, Windows, Canopies, Aluminium Doors or Conservatories we can deliver a bespoke service.


Coordonnées de contact

Tous les avis

(32)

0 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Horrendous

We had our windows fitted in July. Since then the gasket (seal)keeps coming loose. We have rang and the company have sent a surveyor round then someone to fix it. The surveyor said the window needed to be lifted a mm but the person who was repairing just fitted a new gasket. The problem happened again - gasket coming loose. Another surveyor came out and another repair man - same thing happened. We complained again. At this point, my husband was told that the issue must be due to misuse and it was suggested we watch a tutorial on how to operate a bi-fold door. Unbelievable!
After a further complaint, another surveyor came out. I said I thought the door was fitted upside down. The surveyor agreed that this was actually the case. We then chives an email from Josh apologising but stating that we should remove reviews then the issue would be fixed. I refused until the issue had been fixed.
We were assured that the window would be refitted before 1.30pm today as we have tickets for a family event. We were assured that the fitters would be here first thing. The fitters arrived at 11am and told us it couldn’t be done by 1.30 as they hadn’t been given the address until 10am by the company.
In summary, if you want a door fitted upside down, want to be patronised, want to be argued with and insulted, this is the company for you. If not, avoid, avoid, avoid. We have had an absolute nightmare.

8 octobre 2021
Avis spontané
Logo de Riverdalewindows

Réponse de Riverdalewindows

Hi Emma,

We pride ourselves in good aftercare. Many customers choose us due to the aftercare service that is available. I think it’s unfair to suggest our aftercare has been bad to you because As a company we strongly disagree. We have been at hand available each and every time.

We installed a door for you a few months ago. Upon installation you signed and confirmed you was satisfied with our service, product and installation before our installers left. Some time after you called us regarding some issues. We sent an engineer out straight away, who has come spent time and resolved any issues you had. So far you’ve called us 3 times and each time without any delay an engineer has been booked, sent out at the agreed date and time to sort the problem out and confirmed with you the issue has been resolved before leaving. On Friday your husband has called saying a seal that has come out again. Without hesitation we have once again booked an engineer visit this time a senior specialist to come out resolve the issue. We haven’t argued or passed the book, just got someone senior with over 30 years experience to come out and sort it out.

All our products are manufactured to a very high standard and come with a 10 year guarantee. They are installed by experienced installers however unfortunately there can be issues every now and then. If it’s confirmed as a manufacturing issue we remake the full product or resupply any broken part without hesitation.

To offer the best customer service possible we employ our own engineers who are on stand by to go out and fix any issues straight away. As you have experienced we have engineers on hand and sent them out to you straight away to rectify any issues.

You haven’t had to wait for weeks, be put on hold or be told we can’t come. We have logged the complaint and booked an engineer straight away. We have a simple procedure which is send an engineer out and fix all problems to the customers satisfaction. If there is a manufacturing fault then either the full door or the faulty part would be remade and installed as it is covered in your 10 year guarantee.

An senior engineer has been booked for next week for you. This time he will do a thorough investigation in the product and installation to cover everything. Just like we always have so far we will be there and resolve any issues right away if they may arise in the future for the duration of your 10 year guarantee.

Thank you for putting your trust in us and I am confident you will be happy with our service throughout your guarantee. Our business is based around providing our customers with excellent customer service and a solution for everything.

Enjoy your weekend and see you next week. 😊😊

Pete

Noté 5 sur 5 étoiles

Highly recommend these guys

I have had 2 new doors, a French Door and 7 windows just replaced. The house is a old cottage conversion and the French doors replaced the original patio doors. The old doors and windows were probably about 25 years old or so and were in terrible condition. The new ones are much, much better. They give the house a whole new feel.

It took just under 2 days to fit the windows and French doors. All the old material was taken away and they tidied up afterwards.

I recommend the company, their products and the workmen.

9 août 2021
Avis spontané
Noté 1 sur 5 étoiles

I had some windows fitted by Dave in…

I had some windows fitted by Dave in 2018 they did a great job. I called bespoke on 01204 401175 towards the end March and arranged a time with a chap who claimed he was an installation manager. He spoke very arrogantly. He said he will arrange a sales man to come around to leave me a price for a new front door. I was told that somebody will be coming out today. It has been 3 weeks nobody has bothered to even answer the phone. Dave has told me that he has sold bespoke so this explains a lot. He has advised for a fitter to come and leave me a price. It’s a shame looks like I’ll be taking my business elsewhere.

15 juin 2021
Avis spontané
Noté 5 sur 5 étoiles

Had 4 windows installed early April…

Had 4 windows installed early April 2021 and the guys were very professional and courteous throughout the 9 hours they worked installing the tilt and turn windows, before tidying everything away.
We are in a 14 year old 3 storey townhouse built by Persimmon Homes and in recent years we have had to replace 75% of the original windows which have warped and let in the cold winds. Our new windows are of much better quality and fitting.

28 avril 2021
Avis spontané
Noté 5 sur 5 étoiles

Very pleased with the service

The installation team arrived on time. Were extremely professional and most helpful. Our windows and door were installed quite quickly and the team cleared all waste and swept up any dust. The front door looks beautiful. Very pleased with the service. Definitely recommend these guys

26 avril 2021
Avis spontané
Noté 5 sur 5 étoiles

Great experience

Great service. They kept me informed about everything. Installation and survey of my window went smoothly. I highly recommend them.

26 avril 2021
Avis spontané
Noté 5 sur 5 étoiles

Amazing job

Amazing job, thank you! Had some bi-folding doors, did a great job, good customer service too! Would recommend.

26 avril 2021
Avis spontané
Noté 5 sur 5 étoiles

Beautiful service from start to finish

Beautiful service from start to finish. After the first quote, we were kept informed about the date of the survey, how the order was progressing and then the date of fitting the windows and doors. Payment was made in stages so that there wasn't a large amount in one go. The fitters were polite, friendly and professional and explained the workings of the door locking procedures. Thank you Riverdale Windows for supplying such beautiful windows and doors for our house. The process was seamless from planning, designing, installing to aftercare. Incredible service beginning to end and extremely helpful and thorough throughout. Riverdale Windows did everything to accommodate our wishes. We will definitely be using them again and we highly recommend. Thank you once again.

Well done.

A satisfied customer in Huddersfield

14 avril 2021
Avis spontané

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