Rix Petroleum Avis 

Do NOT Use Rix as they never reply to complaints.

On Thursday 9 July 2026 I emailed a Complaint to Rix and to date I have not received a reply.

I telephone Rix on Tuesday 14 July 2026 to ask how long one is supposed to wait for a reply and the male staff members reply was, “We reply the same day” Obviously this was a lie.

He took my telephone number and called me back to confirm that my email had been received at the Hull office and that I would be receiving a reply from them.

Again still no reply.

I sent two emails to Rix asking them how long one should wait for a reply to a complaint and both emails went unanswered.

So it is patently obvious that Rix just ignore complaints.

A company certainly to avoided if they do not even have the business acumen to reply to a compliant.

This is happening far too often created by arrogant staff and a could not care less attitude.

I will be posting my actual complaint on Trust Pilot so that others can be aware just how this company behave.

Been a long standing business customer of rix for many years however we were due a delivery today at the latest and just received a text saying it’s now rescheduled to Friday , after a phone call to the market Drayton office expressing we are out of fuel and is there any way it can be delivered tomorrow we were met back with the attitude of they couldn’t care less and delivery is Friday 🤷‍♂️ it will be the last delivery now and will move suppliers very annoying to say the least after years of loyalty to them

I would like to thank Rix, for repairing our oil boiler. Fantastic prompt response, the engineer Tom Worrall was polite, and efficient. First class service from everyone at Rix.
Ken&Di Dayed

Paid a premium for urgent delivery on Friday, but it was a no-show. No communication until Monday, and then it was pushed to five days later! Canceled right away and won't return.

Been promised to deliver by day 10 from ordering. 11th day today, still not been delivered. Used Rix for the last 2 years, but will think again before ordering next time. Tank is running really low, won’t be surprised if it runs out before they deliver

Just ordered heating oil and have to say that whether I speak to Montrose or Grangemouth the cusromer service team is always super friendly and helpful.

I don't often post reviews but very deserving in this case.

AVOID! AVOID! AVOID!
Did not deliver when they said, also did not charge the correct amount.

Do not use, you have been warned!

Been using Rix since we started with oil heating for over 5 years. Yes they're not the cheapest around but they always deliver, always on time, always ring about an hour in advance. "A" class service every time. Customer service is always on point.

A big thanks to our delivery driver Peter too. Happy chap, good chat too 👍

Great, reliable service, every time. Rix have been faultless over the last couple of years. Highly recommended.

We are a family run farm and agricultural contacting business and Rix have supplied our gas oil for many years. They are very competitive on price and the delivery service is excellent, always on time. All the people I speak to are very friendly and helpful. Definitely recommend Rix!

Simply amazing customer service with the kindest and most helpful drivers. Can always guarantee that you are getting the very best price!!

Beats Boiler Juice and Value Oils hands down. In every way!

Wouldn’t use anyone else! The service is made extra special when you deal with people like Jon Lea.

very quick delivery times and constantly good prices

Jon is always extremely helpful and friendly. He always provides a superb, personable customer experience and is a credit to his company.

Always prompt, relaible, honest and extremely customer focused. I wouldn't hesitate to recommend Jon and the Team at Rix Petroleum to anyone wishing to fulfil there fuelling requirements at home or as part of a business. By far, the best around!

Jon is always on time and friendly. He is always willing to help and accommodate our needs. Highly recommend.

Sales is very helpful (Jon Lea )
Always does there best

Used Rix since the early 80's.Family run firm with great staff and good old fashioned service.Will go the extra mile if it is humanely possible.Competitive on pricing and consistent on good pricing.Can recommend any higher

Good price and speedy delivery. Great service

Prompt service, best price around wouldn’t go anywhere else!