Riyatravels.com Avis 213

Thank you very much Yogita Patel, for your prompt replies and for providing information about my questions. Excellent customer service!!

We had taken two tickets for Emirates to travel to London from Cochin by PNR NO. K5576W tkt nos. 1765519134091, 1765519134090 in the name of George Mangally Mathew and Susan George. Now, we canceled it on May 3rd. Riya travels was the agent we booked through. Now Riya travels is not refunding us the money saying that they have not received the refund from Emirates.
Emirates confirmed that they refunded the fares to Riya on May 7th.
Riya Travels is still not paying us the refund giving lame excuses.
Riya Travels is clearly trying to CHEAT their clients.
Beware of them and their sub agents.
I am pinning down this do that no one gets CHEATED BY RIYA TRAVELS AGAIN.
PLS BEWARE...

Thanks

your agent service zero and very poor response travel agent and rude behaviour I really feel to sales person
Service zero not refund my train reservation ticket payment refund payment approx 14 thousand company fraud and scam on train ticket

Very poor portal and 3rd class service
Agent response highly bad no satisfaction zero Responsibility sales person
Never use this portal Agent and customer

Their support team is very helpful had a minor issue with my booking which they rectified very came across very sincere people, thanks

I had a really good experience booking tickets with Riya Travels. Their customer support was very helpful and professional. The whole process was smooth and I didn't run into any issues. I feel confident I can use them again in the future.

Booking flights through them was very straightforward.
Everything was clear and transparent. I received all updates on time, so I had no cause for concern. It's also a good option for newcomers.

I hired them for the family trip and I think they arranged everything quite well. The workers were courteous and accommodating. I found them resourceful, and they planned my entire trip, which made the journey hassle free.

The reservation process was very simple and easy all details were clearly stated from the beginning . Overall a pleasant experience.

The support team was very helpful when I was booking my flight. They suggested the best option based o n my needs. Overall, I had a positive experience.

I booked tickets from Riya Travels for my most recent trip and I found the price to be much lower than on other websites. Their website is very easy to use and the payment process is also very smooth. This is the best for option anyone who wants to book tickets cheaply and hassle-free.

Extremely disappointing experience with Riya Travels.

I have been following up for over 2 months for a refund of ₹1000, and despite multiple emails and reminders, there has been absolutely no response from their finance team.

This is not about the amount, but about the lack of professionalism and basic customer accountability. If such a small issue cannot be handled, it raises serious concerns about how larger transactions are managed.

I would strongly advise others to reconsider before engaging, unless you are comfortable with zero response post-payment.

Very disappointing experience with Riya Travels. As B2B agents, we are the ones generating bookings and business for the company, yet agents are treated with complete disrespect and unprofessional behavior.

Portal access can be blocked without any prior notice, and agents are forced to run behind the company for their own money or credits lying in the portal. Such practices create unnecessary financial pressure and operational issues for agents working honestly in the travel industry.

This kind of unfair trade practice is unacceptable. I would advise fellow travel agents to be cautious while working with this portal. There are many other travel platforms in the market that operate ethically and respect their agent partners.

Terrible at hotel selection. It looks like they don't check the hotels they book. They should be getting good commissions from Foxoso because they only recommend this chain for 3-star.

Booked us in 1-2 star hotels in Delhi, Agra and Jaipur while charging us for 3-star. The hotels lacked hot water, cleanliness and customer service. Fortunately we had a car driver who was excellent and hence our holidays was not a total disaster. They don't reply to feedback emails as well.

They are terrible at hotel selections, tour guide selections and generally a terrible vacation planning company. We were on a month long vacation and decided for Riya Travels to help us with the last 10 days with our trip visiting Kerala. I think their focus is that where they can make the most money on which hotel to book and does not care about the customer experience. Also we asked specifically for an english speaking tour guide and we have a diver whose english is non existence. They ruined the last 10 days of our trip.

Me and my family are highly impressed by the level of support and professionalism provided by Riya Travels esp from Mr Aman...He is very professional and above all a very nice person...I got my flight cancelled and Mr Aman helped me to rebook our flights as per my family requirements...I will highly recommend Riya Travels and Mr Aman for tickets booking.

Amazing service, extremely polite and patient with their work. They always take your queries and find time to look the best tickets for you. Thank you for all your help!

We are extremely satisfied with the Riya travel team who helped us procuring the US visa despite the challenging geo -political scenario globally. The desk staff were organised and handled all the paper work efficiently . Special thanks to Mrs Deepa kelkar and Mr Nikhil for their support and guidance and I would highly recommend them for the services rendered.

I had a great experience with Riya for my singapore travel . G Madhavan 731231 helped me a lot with the smooth visa process