We've had a bean to cup coffee machine supplied by Roast & Ground since 2013. It's lasted well in our office with a capacity of 60 x people. Both clients and staff enjoy the coffee options provided. T... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Great service and fast delivery
L'entreprise a répondu
Very helpful staff. I had a slight issue with my order, and it was handled very efficiently.
I do love our Roast & Ground coffee, but what really stands out is their customer service. I've spoken with a few staff including Cat and Karen who are extremely helpful, professional, and kind!
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur de machine à café
- aussi dans
- Boutique de café
- Distributeur de café
- Fournisseur de matériel de bureau
- Grossiste en café
Écrit par l'entreprise
We've got everything you need for great coffee at work. Top-class commercial coffee machines, award-winning coffee and brilliant backup services. We support business in London and the South East, as well as national accounts.
Coordonnées de contact
Unit 6, Kingston Business Centre, KT9 1DQ, Chessington, Royaume-Uni
- 02083978676
- customersupport@roastandground.co.uk
- roastandground.co.uk
4,6
Excellent
76 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Jacqui Parker
Roast & Ground staff are so friendly and it is always a pleasure to speak to them. Their technical engineer Wojciech is very professional and always comes to our offices with a cheerful and friendly attitude. No job is too much for him and he always explains exactly what he needs to do or what has been done to rectify the problem. He is very knowledgeable about Roast & Ground machines and has always been able to solve the issues we have had with our machine.
When we had our new coffee machine installed last August, he was faced with a difficult task due to the design and not having the correct access. Wojciech was extremely patient and got the job done and, as always, professionally - he is a credit to the company.
Roast & Ground service is outstanding!
3 janvier 2024
Avis spontané
Réponse de Roast & Ground
This is a lovely review Jacqueline, thank you so much for your kind words we will certainly pass them along to Wojciech! - Cat
Very helpful staff
Very helpful staff. I had a slight issue with my order, and it was handled very efficiently.
10 novembre 2023
Réponse de Roast & Ground
Really appreciate the feedback. Thank you.
Website is easy to order from and…
Website is easy to order from and delivery was fast.
18 janvier 2023
Réponse de Roast & Ground
Brilliant, so please the site works well for you and our service! Thank you for your feedback.
Réponse de Roast & Ground
Pleasure! Thanks for your feedback.
Great service
We are happy with the service of Roast and ground :) Especially the management team Cat S. and Lewis W.
Kindly,
Desi.
3 novembre 2022
Réponse de Roast & Ground
Great to hear Desi. Thank you.
Réponse de Roast & Ground
Thanks Hobie, delighted you are happy with our service.
Réponse de Roast & Ground
Thank you for your comments. We always share feedback amongst the team; it makes a real difference to us all.
Easy to find product required on the…
Easy to find product required on the website and delivered next day.
15 décembre 2021
Réponse de Roast & Ground
Thank you for your feedback. We've been working to make the product images even clearer. We hope you like the most recent changes too!
Réponse de Roast & Ground
Thank you Natalie. Happy Monday :)
Really lovely company
Really lovely company! Everyone is so helpful and anytime we have any problems, the engineers come out so quickly. I accidentally ordered the wrong number of cleaning tablets, and was emailed straight away to ensure this number was correct. Such great service!
20 septembre 2021
Réponse de Roast & Ground
Hi Caitlin, thank you so much for your feedback. We all really appreciate it.
Great supplier for your office coffee
We've had a bean to cup coffee machine supplied by Roast & Ground since 2013. It's lasted well in our office with a capacity of 60 x people. Both clients and staff enjoy the coffee options provided. The customer service provided by Roast & Ground is efficient, and they are great about shipping out last minute supplies (next day if needed). I must also give praise to their engineer Wojciech, who always provides excellent service when visiting.
30 mars 2021
Avis spontané
Réponse de Roast & Ground
Davina thank you for your support and custom over all those years. It goes to show that investing in a quality machine and on-going maintenance, really can reap rewards. c. 8 years in operation and still going strong! Thanks again,
Great support and advice in finding the…
Great support and advice in finding the right coffee machine for our office. Outstanding customer service, James and Richard are always available and keen to help you out with your query
19 mars 2021
Avis spontané
Réponse de Roast & Ground
Thank you Florin, it's great to have your feedback. We're always happy to help.
Highly Recommend!
Our company have used Roast & Ground for a coffee machine in the office. They have been great throughout the whole process from originally discussing options and ideas for our machine to install and service after installation. They were able to give online demonstrations of how the machine would work and discuss many features for our own machine. The service/maintenance team have been amazingly helpful also, replying to my questions straight away and fixing any issues so quickly and simply.
I would highly recommend Roast & Ground if you're looking for a coffee machine.
17 mars 2021
Avis spontané
Réponse de Roast & Ground
Thank you for your feedback and recommendation Emily. Delighted you are happy with your machine.
We're sure your colleagues will be too when they head back to the office.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.