I bought through an offer with Sky - this was my second mystery box and, once again, I wasn't disappointed. A good selection of quality products at a very reasonable price. Happy returning customer!... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Applied to a Sky offer for a Roccabox selection worth up to £200. Thought it would be a nice surprise for my wife. At £20 it was an offer too good to be true and of course it was. Five items two of wh... Voir plus
L'entreprise a répondu
Did not receive the products ordered! Requesting a refund as disappointed with the service. Purchased 28th May they said it was dispatched on 31st May (in an email), after chasing twice they admitt... Voir plus
L'entreprise a répondu
Purchased through sky rewards, so a great discounted price, , obviously I know nothing about makeup and this wasn't for me , but I doubt very much this was £200 worth of products. Happy recipient of... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
ROCCABOX is the UK’s original discovery box for all things beauty — delivering a curated edit of must-have products straight to your door every month. Our mission is simple: to help you discover new favourites from trusted, trending, and emerging beauty brands without the guesswork. Each ROCCABOX is hand-picked by our in-house beauty team, bringing you a mix of skincare, makeup, body care, and hair heroes from cult classics to indie gems. Whether you’re a skincare minimalist, makeup lover, or self-care queen, every box is designed to surprise, delight, and inspire your routine. We’ve partnered with hundreds of brands — from cult favourites to emerging innovators — ensuring every box delivers unbeatable value and genuine discovery. From monthly subscriptions to limited-edition and mystery boxes, ROCCABOX is your go-to destination for discovering what’s next in beauty. Loved by thousands, trusted by brands, and always powered by passion — beauty discovery starts here.
Unbox What’s Next in Beauty
Écrit par l'entreprise
- Discover new favourites from trusted and trending beauty brands.
- Each month, we curate a mix of skincare, makeup, and wellness heroes from brands you love and new ones to discover. From limited editions to mystery boxes, ROCCABOX makes beauty discovery effortless.
The ROCCABOX Promise
Because every box should feel as good as it looks.
We guarantee every ROCCABOX contains only authentic, high-quality products from trusted brands. Each box is hand-packed with care, inspected for quality, and delivered straight to your door.
If something arrives damaged, missing, or not quite right — our customer care team will put it right, quickly and fairly. You can always count on us for genuine products, secure delivery, and a service that puts you first.
Because beauty discovery should be exciting, not uncertain.
Coordonnées de contact
London, Royaume-Uni
- info@roccabox.co.uk
- roccabox.co.uk
Unbox What’s Next in Beauty
3,5
Moyen
621 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de ROCCABOX
Thank you so much for the 5 stars! 💗
We're delighted to hear your order arrived quickly and that your daughter is delighted with the products. Knowing we've helped put a smile on someone's face is exactly what we love to hear! 😊
Thank you for your lovely feedback and support. We hope she enjoys all of her beauty treats! 🎀
Didn't get any recognised brands
Didn't get any recognised brands and products didnt equate to the premium price advertised
5 juin 2026
Réponse de ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that the box didn't meet your expectations. Our mystery boxes are designed to introduce customers to a mix of both established and emerging beauty brands, but we understand that the selection you received did not include brands that were familiar to you.
We're also sorry that the contents did not feel reflective of the premium value advertised. The advertised value is based on the brands' official RRPs; however, we appreciate that perceived value is just as important to the overall experience.
Your feedback regarding both the brand selection and perceived value has been shared with our team as we continue reviewing and improving our mystery box offers. Thank you for sharing your thoughts with us. 🎀
Disappointing - sky VIP
Bought as a sky VIP customer and will not be returning to buy future products. The selection of the box was so disappointing. The 'value' is calculated by RRPs provided by the brands, so you can easily buy almost all of the products for under £10 on amazon - I was able to find all the products for under £50 online - not the £200 value as advertised. The reply from customer service whilst prompt was condescending and dismissive. However I appreciate I got a reply as I can see from other reviews many don't even hear back. The quality of product was poor - all unknown brands (as someone who buys luxury beauty products from spaceNK, Liberty and Keihls- this box was not up to standards - maybe a nice gift for a teenager.
9 juin 2026
Avis spontané
Réponse de ROCCABOX
Thank you for taking the time to leave such detailed feedback. 💗
We're sorry to hear that the Sky VIP Mystery Box did not meet your expectations. We understand that customers have different preferences and expectations when it comes to beauty products, particularly those who are familiar with premium beauty retailers and luxury brands.
The advertised value of our mystery boxes is based on the brands' official RRPs. However, we appreciate that products may also be available through other retailers and marketplaces at discounted prices, which can affect how the overall value is perceived.
We're also disappointed to hear that your interaction with our customer service team left you feeling dissatisfied. We always aim to provide helpful, professional support and are sorry that this was not your experience.
Your feedback regarding the product selection, perceived value, and customer service experience has been shared with our team as we continue reviewing and improving our mystery box offers and overall customer experience. Thank you for sharing your thoughts with us. 🎀
Said +£200 worth of stuff more like £30
5 juin 2026
Réponse de ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear you were disappointed with the contents of your box. The advertised value is based on the brands' official RRPs, however we understand that customers may compare products against current retail pricing and promotions available elsewhere, which can affect how the overall value is perceived.
We appreciate your comments regarding the perceived value of the products received and are sorry that the box did not meet your expectations. Your feedback has been shared with our team as we continue reviewing and improving our mystery box offers.
Thank you for sharing your experience with us. 🎀
Not impressed at all
Unfortunately I was not impressed at all with £20 box I received, absolutely nothing was suitable for me to use, I have gifted it all away complete waste of money for me but you live & learn I wont be trying something like this again.
28 mai 2026
Réponse de ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that the Mystery Box wasn't the right fit for you. As our mystery boxes contain a surprise selection of products, we understand that personal preferences play a big part in how the contents are received, and we're disappointed to hear that none of the products suited your needs.
While we're pleased the items were able to be gifted and enjoyed by others, we're sorry that your own experience left you feeling disappointed. Your feedback regarding the product selection has been shared with our team as we continue reviewing and improving our mystery box offers.
Thank you for sharing your thoughts with us. 🎀
Réponse de ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that you felt the products were not worth the money. We always aim to provide customers with great value and an enjoyable experience, so it's disappointing to learn that the box did not meet your expectations.
We appreciate your feedback and have shared your comments with our team as we continue reviewing and improving our product selection and mystery box offers.
Thank you for sharing your thoughts with us. 🎀
Didn’t think the items in the box was…
Didn’t think the items in the box was worth the value I was supposed to be saving
5 juin 2026
Réponse de ROCCABOX
Thank you for taking the time to leave your feedback, Juli. 💗
We're sorry to hear that the box didn't meet your expectations in terms of value. The advertised value is based on the brands' official RRPs; however, we understand that perceived value can vary depending on the products received and individual preferences.
We appreciate your honest feedback and are sorry that the contents did not feel reflective of the savings you were expecting. Your comments have been shared with our team as we continue reviewing and improving our mystery box offers.
Thank you for sharing your experience with us. 🎀
I purchase a mystery box for a present…
I purchase a mystery box for a present but the box was squashed and I was disappointed with the selection of products.
4 juin 2026
Réponse de ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that your Mystery Box didn't meet your expectations, particularly as it was purchased as a gift. We also apologise that the box arrived squashed, as we appreciate how important presentation is when giving a gift to someone special.
We're disappointed to hear that the product selection wasn't what you had hoped for. Our mystery boxes are designed to offer a surprise assortment of products and brands, but we understand that not every selection will suit every recipient.
Your feedback regarding both the packaging and product selection has been shared with our team as we continue reviewing and improving our mystery box experience. Thank you for sharing your thoughts with us. 🎀
Delivery/Contents
I paid for delivery on a Wednesday, it did not arrive until the weekend.
The contents of the box were between £70-100, when it is advertised as £200.
A bit disappointed as this was a gift, but still a decent deal.
5 juin 2026
Réponse de ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that your order took longer to arrive than expected, particularly as it was intended as a gift. We understand how disappointing this can be when you're looking forward to giving it to someone special.
We're also sorry that the contents did not meet your expectations. The advertised value is based on the brands' official RRPs, however we appreciate that perceived value can vary depending on the products received and current retail pricing available elsewhere.
We do appreciate your acknowledgement that the box still represented good value overall, and we're grateful for your feedback regarding both the delivery experience and product selection. Your comments have been shared with our team as we continue reviewing and improving our mystery box offers. 🎀
SKY promotion
I looked the items up and they did not come to the £200 plus pounds as advertised. Because it was a SKY promotion the contents of the box was a suprise and they were okay although the mascara primer is already dry. I would choose another box to try if I knew what was in it. Okay experience.
4 juin 2026
Réponse de ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're pleased to hear that, overall, your experience was okay and that you enjoyed some of the products included in the Sky promotion box.
We're sorry to hear that the contents did not feel reflective of the advertised £200+ value. The advertised value is based on the brands' official RRPs, however we understand that customers may compare products against current retail pricing and promotions available elsewhere.
We're also sorry to hear that the mascara primer was not in the condition you expected. If you haven't already done so, please contact our customer service team who will be happy to look into this for you.
Thank you for your feedback regarding both the product selection and the mystery box format. We appreciate your comments and have shared them with our team as we continue reviewing and improving our offers. 🎀
Not worth the money supposedly£200+…
Not worth the money supposedly£200+ worth of products through sky vip rewards looks like testers and samples very disappointing no more sky vip rewards for me
28 mai 2026
Réponse de ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We’re sorry to hear you were disappointed with the Sky VIP Mystery Box. Our mystery boxes are designed to include a mix of products and sizes, with the advertised value based on the brands’ official RRPs. However, we understand that the products you received did not feel reflective of the advertised value or meet your expectations.
We appreciate your comments regarding the product selection and perceived value, and your feedback has been shared with our team as we continue reviewing and improving our mystery box offers. Thank you for sharing your experience with us. 🎀
Réponse de ROCCABOX
Thank you so much for the 5 stars! 💗
We’re delighted to hear you found the box such great value for money and enjoyed the products inside. That’s exactly what we aim to deliver with every ROCCABOX.
Thank you for your lovely feedback and support — we hope to treat you again soon! 🎀
For the price it was exceptional value
For the price it was exceptional value. I’ve would say though the boots beauty box for a bit more money gets you so much more.
4 juin 2026
Réponse de ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We’re pleased to hear you felt the box offered exceptional value for the price paid. We also appreciate your comparison and understand that different beauty boxes appeal to customers for different reasons depending on the brands, product mix, and overall experience they’re looking for.
Your feedback has been shared with our team as we continue reviewing and developing our boxes to deliver the best possible value and product selection for our customers. Thank you for sharing your thoughts with us. 🎀
Not really your fault but poor delivery…
Not really your fault but poor delivery service and I don’t actually know where my parcel is now as it appears Royal Mail have lost it
4 juin 2026
Réponse de ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear your parcel appears to have gone missing in transit. While we appreciate your understanding that the delivery itself is handled by the carrier, we completely understand how frustrating it is when you're left waiting for an order and unsure of its whereabouts.
If you haven't already contacted our customer service team, please do get in touch so we can investigate the issue with Royal Mail and work towards a resolution for you.
Thank you for bringing this to our attention, and we hope we're able to get this sorted for you as quickly as possible. 🎀
You stated when I brought the product…
You stated when I brought the product that there was over £200 worth of products in the box and there wasn’t I found the products online and it’s worth £79
4 juin 2026
Réponse de ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear you were disappointed with the contents of your box. The advertised value is based on the brands' official RRPs; however, we understand that products may be available elsewhere at discounted prices, which can affect how the overall value is perceived.
We appreciate your comments regarding the value of the products received and understand why this left you feeling disappointed. Your feedback has been shared with our team as we continue reviewing and improving our mystery box offers and customer experience.
Thank you for sharing your thoughts with us. 🎀
Too many lipstick products & perfumes
Too many lipstick products & perfumes. Would rather had received 1 of different than 2 & 3 of the same
28 mai 2026
Réponse de ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We’re sorry to hear the product mix wasn’t quite right for you. We understand that receiving multiple similar items, such as lip products and fragrances, can make the box feel less varied than expected.
We always aim to provide a balanced selection across different beauty categories, so your comments regarding product variety and duplication have been shared with our team for consideration in future box curation.
Thank you for sharing your thoughts with us. 🎀
Réponse de ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that you were so disappointed with your purchase. We always aim to provide products and value that our customers will enjoy, so it's disappointing to learn that the box did not meet your expectations.
Your feedback has been shared with our team as we continue reviewing and improving our product selection and overall customer experience. Thank you for sharing your thoughts with us. 🎀
Great Value & A Fun Beauty Surprise!
I was really pleased with my ROCCABOX SKY Mystery Box. For £20, I felt I received great value and a lovely selection of beauty products.
The box included a good mix of well-known brands alongside a few products and brands I hadn't come across before. For me, that's exactly what a mystery box should be about – discovering something new while also receiving products you already recognise and trust.
Overall, I was very happy with the contents and felt it was a fun way to treat myself to a box full of beauty goodies at a great price.
9 juin 2026
Avis spontané
Réponse de ROCCABOX
Thank you so much for this wonderful 5-star review! 💗
We're delighted to hear you were pleased with your ROCCABOX SKY Mystery Box and felt it offered great value for money.
It's especially lovely to hear that you enjoyed the mix of familiar brands alongside new discoveries. We completely agree – one of the best things about a mystery box is the opportunity to discover products and brands you might not otherwise have tried while still receiving items you know and trust.
Thank you for your kind words and support. We're thrilled your box felt like a fun treat, and we hope you enjoy all of your beauty goodies! 🎀
Not value for money
I bought the sky vip box but it wasn’t worth it.
Meant to be contents worth over £200 doubt it was more than £50 if that. Not worth returning either would cost me more in postage just dont bother buying the £20 box in the first place i wont that mistake again
28 mai 2026
Réponse de ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that the Sky VIP Mystery Box did not meet your expectations. The advertised value is based on the brands' official RRPs; however, we understand that customers may compare products against current retail prices and promotions available elsewhere, which can affect how the overall value is perceived.
We're disappointed to hear that you felt the contents did not offer the experience you were hoping for. Your feedback regarding both the product selection and perceived value has been shared with our team as we continue reviewing and improving our mystery box offers.
Thank you for sharing your experience with us. 🎀
Ordered the box as an offer via Sky
Ordered the box as an offer via Sky - was advised as being worth £200. The products felt cheap & certainly not worth that amount. Only ended up keeping 2 items.
28 mai 2026
Réponse de ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear the Sky offer box didn't meet your expectations. Our mystery boxes are designed to introduce customers to a variety of beauty products and brands, but we understand that the selection you received wasn't the right fit for you.
The advertised value is based on the brands' official RRPs, however we appreciate that perceived value is equally important and that the contents did not feel reflective of the advertised £200+ value in your experience.
Your feedback regarding both the product selection and overall value has been shared with our team as we continue reviewing and improving our mystery box offers. Thank you for sharing your thoughts with us. 🎀
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.