We placed a one-time bulk order with this company, but they kept billing us continuously without our approval. After I requested a refund, all communication stopped completely. This is a scam company... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I’ve started working with Rocktomic earlier this year and they’ve been more than helpful with every step. Between emails, customer service and each department making sure I understand everything from... Voir plus
L'entreprise a répondu
I have been working with Rocktomic for almost two years now and I don’t always write reviews however, this warrants it. I have had nothing but great experiences with the founders, especially... Voir plus
Listen these guys are the worst run!! They will take your money and never ship your order! Trust me they started off ok, then once you make a big order they stop responding to your emails and you can'... Voir plus
L'entreprise a répondu
2+ Years Satisfied Customer
We’ve been working with Rocktomic as our supplier for over 2 years now, and the experience has been great. Their team is responsive and supportive, and they consistently deliver high-quality products on time. The customization options and attention to detail make them a reliable partner for our brand. Highly recommend them for anyone looking to scale their supplement business!
7 avril 2025
Avis spontané
The team at Rocktomic has been amazing!
The team at Rocktomic has been amazing! Since I started my own label products, I have had many questions, which have been promptly, diligently, and adequately answered. The team has been a great asset while navigating this tedious process. I highly recommend their services and expertise.
4 avril 2024
Avis spontané
Marketing Spam
Hey, I created an account just to come here and say I regret giving my phone number to these people. Years later I still receive marketing SMS from them and I have no way to unsubscribe. Don't repeat my mistake guys
13 février 2025
Avis spontané
Customer service experience.
I was a brand new paying member. I reached out about a cost that was different in 2 areas of the instructions. Support sent me a screen shot of where the instructions are to search again. Instead of helping me navigate I was sent this message.
“If you are not able to do a little work on your part, then yes, this is not the place for you.”
I let them have my membership dues and walked. I’ll find someone with a better temperament that’s handing product I’d be consuming.
22 février 2024
Avis spontané
Réponse de Rocktomic
Hey Derrick, I'm real sorry to hear that you didn't have a good experience with my company. We strive to give the best support possible to our clients. I will look into who was communicating with you and address this to ensure it doesn't happen again. Best of luck to you with your Supplement brand.
I wish I saw these reviews a year ago!!!
I wish I saw these reviews a year ago!
This company is a scam. I put in my order in October 2023 for Biut $5000. They told me they don’t credit card, I could only pay the order in full, including the sample with the bank wire. I should have seen the red flags then!!! To this day I did not get the order, and cannot get my money back.
27 octobre 2024
Avis spontané
Stay far away this just a cash grab…
Stay far away this just a cash grab overpriced under delivering con artist terrible service save yourself a headache
1 novembre 2023
Avis spontané
Réponse de Rocktomic
Hello Richard, I'm Aaron Peden, one of the founders of Rocktomic Labs. I don't have anyone on my client list named Richard Vasquez.
If you do have an account please email me directly at a.peden@rocktomic.com and I'd be happy to assist you.
I wouldn't even give them one star
I wouldn't even give them one star. They are thieves and it's impossible to get someone to help you.
30 avril 2024
Avis spontané
Réponse de Rocktomic
Hello, I'm Aaron Peden, one of the founders of Rocktomic Labs. I don't have anyone on my client list named Tim&Tanya. If you do have an account please email me directly at a.peden@rocktomic.com and I'd be happy to assist you.
They charged for items did not deliver
They charged for items. They did not deliver them. Then blamed us. This is one of the worst companies I have ever worked with
13 juin 2023
Avis spontané
Réponse de Rocktomic
Hello Stevie, I'm Aaron Peden, one of the founders of Rocktomic Labs. I don't have anyone on my client list named Stevie Rheeno. If you do have an account please email me directly at a.peden@rocktomic.com and I'd be happy to assist you.
If I could give 0 stars, I would.
If I could give 0 stars, I absolutely would. These folks are a bunch of crooks with a shoddy product line. Where do I begin? The one sample they did send me looked awful. It was a clear bottle, and barely half full, with crystallization on the inside of the bottle. It literally looked used. The labeling looked like I could have printed it on my home printer - Not professional and extremely generic. Next, I paid for 5 additional samples, which they NEVER sent. They kept sending me tracking information which stated that "the label had been printed." This happened twice, and I still have not received the samples to the additional SKUs. Finally, I paid $999 for a website that was never built for me, NOR did they refund me for. They claim I had to first approve all of my labels first. Well, how could I approve labels from samples I NEVER received? (which is their process!) I told them I would take it up with my bank for FRAUD! In addition, it takes them a minimum of 2 days to respond to emails, and there is no way to reach them by phone. Stay as far away from these crooks as possible! Not to mention, their accreditation with the BBB has been suspended, with a 1.92/5 star review status. That should tell us everything we need to know! Please run from these folks!
5 janvier 2024
Avis spontané
Réponse de Rocktomic
Hello S.C., I’m Aaron Peden, co-founder of Rocktomic, and I want to respond personally to your review. I’m genuinely sorry you had such a frustrating experience—it’s clear you’re upset, and I never want a client to walk away feeling the way you do.
Let me address each of your concerns directly:
Sample Quality: I agree—if you received a sample that looked used, half-full, or unprofessional, that’s completely unacceptable. All of our supplements are third-party tested, U.S.-manufactured, and shipped new from our fulfillment centers. If the product you received fell below that standard, we should’ve made it right immediately—and I apologize if we didn’t.
Missing Samples: I’ve looked into your claim regarding the 5 additional samples and tracking labels. It sounds like there may have been a fulfillment error or delay on our end, which is not typical, and if you still haven't received them, we will absolutely take ownership and make sure you’re refunded or re-shipped immediately.
Website Delay: Our websites are built after labels are approved, since the design, branding, and product details need to match. I understand your frustration if samples never arrived to approve the labels—that’s a breakdown in the process, and it shouldn’t have happened. We’ve recently overhauled our fulfillment and design coordination systems to avoid exactly this kind of bottleneck.
Customer Support: You're right that it used to take us too long to respond. We’ve scaled up our customer support team significantly and now offer faster replies, scheduled support calls, and better tracking to ensure our clients are taken care of more effectively.
BBB Accreditation: Our profile is currently undergoing standard updates, not suspension for misconduct. We’re one of the only companies in our space that openly lists our pricing and fulfillment structure, and while we’ve made mistakes in the past, we continue to learn from them and improve.
At the end of the day, we’re not perfect—but we’re not crooks. We’re a real company that’s helped over 25,000 clients build supplement brands and generate over $200M in revenue collectively. Still, if we failed you, I take full responsibility.
If you’re open to resolution, please email me directly at a.peden@rocktomic.com. I will personally make sure your concerns are addressed.
Awful customer service & hidden made up fees
I started off with a horrible experience in the beginning being that their graphic artists shouldn’t be title that at all. I am now ending the relationship with Rocktomic with a horrible experience at the end. They have definitely lost all my respect. They told me there was expiring products and instead of just sending them back with the shipping cost. They added a two dollar per product fee even though they came back in the exact boxes I shipped to them in. The customer service system absolutely is disgusting. Nobody answers the phone and you have to go through filling out a form which takes them 3 to 5 days to get back if you’re lucky. Awful! Horrible company from day 1.
1 janvier 2024
Avis spontané
Réponse de Rocktomic
Hi Christina,
I’m Aaron Peden, co-founder of Rocktomic, and I’m really sorry to hear that your experience ended on a sour note. I want to respond personally, because your feedback—and your business—matters to me.
First, I fully acknowledge that when you joined us back in 2020, our systems and team were still evolving. We’ve made major improvements since then, including bringing on an entirely new web and design team to better serve our clients. I regret that you didn’t get to experience the level of quality and support we offer today.
Regarding the fulfillment fees: the $2 per product return fee you mentioned has always been clearly disclosed in our catalog and onboarding materials, and it covers the labor and repackaging involved in product returns—even when using the original boxes. I absolutely understand why that might feel frustrating, especially when paired with the expiration issue, but we apply this policy consistently to all clients to remain fair and transparent.
It’s also important to note that despite the challenges, you successfully sold approximately $8,000 in product and recouped your original $2,000 investment. That’s not to minimize your concerns, but to recognize that you did build something meaningful during your time with us.
As for the customer service process: we’ve heard this feedback and taken real steps to improve. We’ve overhauled our support system with faster response SLAs, live agent scheduling, and better ticket tracking. We’ve grown—sometimes painfully—but we’re committed to learning from every experience, including yours.
I wish things had ended on a better note, and I sincerely appreciate the time you spent building your brand with us. If you'd be open to a conversation or have any unresolved issues, feel free to reach out directly at a.peden@rocktomic.com. I’m here.
your paying for videos not a supplement whitelabel program
When i signed up this company seemed legit, then after paying i realized i just signed up for a bucnh of videos behind of a pay wall. I spent about 2 hours looking through the site for a dashboard to begin the supplentn label creation process but there wasnt. After watching the videos you had to email them what products you want to sell. Image you want to sell 20 products you have to email them the SKu's for each product you want to sell. They state they have over 100+ products to sell form if you wanted to sell them you have to fill out 100+ forms to get that going, just simply requesting access imagine everything else you have to do, the editing of the labels etc.. They make it seem like its streamlined but it isnt. then when someone orders what happens do i have to email someone to fulfil the order to? what a shame! on the website they have a picture of a "dashboard" in thier marketing making the customer thing its as simple as wokring on a dashbaord but all the action you want to take is just about email people there is no dashboard or anyhting of that sort to work on uplaoding your supplement labels its just all a big sham, with no real tech, they say they made over 50+ million but they cant just hire a developer to make it for them?
27 novembre 2023
Avis spontané
Réponse de Rocktomic
Hello Coptic Mark, I’m Aaron Peden, co-founder of Rocktomic, and I’m sorry to hear you felt misled about your experience. I want to respond personally to clear up a few things and acknowledge where we can do better.
First off—our clients are not paying for a bunch of videos. The video library is simply there to guide you step-by-step through launching your supplement brand. What you’re actually paying for is:
Full access to our entire catalog of 140+ U.S.-made supplements
White-label rights
Professional label and logo design services
E-commerce fulfillment setup
Our team’s hands-on support for every part of your brand setup
And access to the lowest wholesale pricing in the industry—without any inventory requirements.
That said, I hear your frustration about the workflow. Yes, right now you do submit SKUs via email or form. This is because every brand setup is custom-built—we don’t offer a cookie-cutter dashboard because we treat each label, product, and storefront as a unique asset.
But I agree: it should be more streamlined. In fact, we’ve already begun investing in platform development to automate product selection, label submission, and fulfillment visibility—based directly on feedback like yours.
And to clarify: once your store is live, you absolutely do not need to email us to fulfill orders. Our backend integrates with Shopify and WooCommerce so that orders are auto-fulfilled without you lifting a finger.
As for the marketing—our site shows visual representations of the process, but I take your comment seriously. We're in the process of updating our visuals and messaging to better reflect what the platform currently looks like while we continue improving.
You’re right about one thing: Rocktomic has powered over $50M in sales for our clients, and that's exactly why we're reinvesting into stronger tech and support to match the growth.
If you’re open to giving it another look or if you'd like to walk through it live with our onboarding team, email me personally at a.peden@rocktomic.com and I’ll make sure you're taken care of.
Thanks again for the honest feedback—it helps us build a better company.
Shocked to see all the negative… JK
Shocked to see all the negative reviews... JK seriously what is wrong with this company I have asked to not be contacted by them multiple times and they keep persisting. I am incredibly happy to know I did not do business with them. Seriously guys, do better by the customers and potential customers it has to be cheaper than all this bs and paying for bad reviews to be taken down. PS BEN STOP TEXTING ME.
15 août 2023
Avis spontané
Réponse de Rocktomic
Hello Kyle, I'm Aaron Peden, one of the founders of Rocktomic Labs. I don't have anyone on my client list named Kyle Hanley. If you do have an account please email me directly at a.peden@rocktomic.com and I'd be happy to assist you.
This company is not recommended because…
This company is not recommended because in the end you will lose your money and you will be very disappointed. Their customers service is only by email and usually takes two days two reply. A legit company must have a legit phone number. Period! It's been over a week and they haven't reply to my email. They took my membership money and ran. Do not buy anything from this company.
14 mai 2023
Avis spontané
Réponse de Rocktomic
Hello Hanh, unfortunately we don't have a client in our system named Hanh. This is the phone number to call us directly since we opened our doors: 888-204-9946. If you do have an account with us I'd like to help resolve any issues you have, please email me at a.peden@rocktomic.com (Aaron Peden) and I'd be happy to assist.
Rocktomic is not a money maker
A rip off. Sold us a monthly membership for $97 each month. It took 2 months to complete the labels so we couldn’t sell anything during this time. Once done, one of the products was always in back order so we needed up refunding money. The products are exactly or very close that Walmart sells under the Equate brand but cost 100%-1000% higher than generic as if people didn’t read and notice there is no difference but the higher price. They also charge $2 per item to pack them even if they all go in the same box, to the same customer. And finally you pay for shipping which normally would cost under $1 per bottle but you are charged over $7 per bottle which is usually about 6 ounces. So all in all, the first 2 months you don’t make any money, and thereafter it is so expensive that you just can’t compete. In reality, the only company that makes money is Rocktomic.com. Customer service? What customer service? You can’t call them, you have to email them and if they see it fit, they will call you. Missed the call? Too bad, you have to email again for another time and day. They are not very friendly either. In the months we had a membership, we only lost money but they didn’t because of the monthly fee. Now they are wavering it for a one time fee. You are not going to make any money when you buy a product that sells elsewhere (given the same ingredients) for $4 or $5 and you have to pay them over $20 when it’s purchased, packed and shipped. Ask for the price list, add that to the shipping price and the $2 packing fee. Look up the same product elsewhere and compare. You will agree that you cannot compete with others due to the high cost. Add the price, the $2 packing fee and the shipping (which should be around $1) which is always over $7, the results is a great looking product with your label that is too expensive for a common consumer. And with a label comparison, you can get the same for a small fraction of the cost elsewhere and you can just print the label with a local shop that you can call and not just email. Another thing, don’t email them too much, they are not happy employees. They have a new website now, outdated from Christmas and they have a graphic designers. What is your opinion on an outdated website? It says a lot of their company. My advise, call a generic brand company and deal with them. Your pocket will thank you.
29 mai 2025
Avis spontané
Réponse de Rocktomic
Hi Connecticut Transportation,
I’m Aaron Peden, co-founder of Rocktomic, and I wanted to personally respond to your review.
I’m genuinely sorry to hear about your experience. As someone who helped build this platform from the ground up, I take feedback like this seriously—especially when a customer feels let down.
Let me address a few things directly:
* Label Turnaround: Our design process typically takes 7–10 business days once we receive your feedback. If it took longer in your case, I sincerely apologize. We’re actively improving turnaround times across the board.
* Backorders: I understand how frustrating it is when a product is unavailable. While we work exclusively with U.S.-based manufacturers and try to maintain steady inventory, occasional delays can happen. We’re improving our communication and inventory forecasting to reduce this.
* Pricing Transparency: One thing I want to be very clear about—we disclose all of our product prices, fulfillment fees, and shipping costs upfront, before anyone becomes a paying client. In fact, we’re one of the only companies in this space that publishes full pricing publicly so people can make an informed decision. We encourage everyone to do their due diligence before investing.
* Fulfillment & Shipping Costs: The $2 fulfillment fee includes picking, packing, branded insert options, and quality control. Shipping rates are based on real carrier costs, and we’re negotiating better rates all the time to help keep your margins strong.
* Customer Support: We primarily use email for accountability and tracking, but we absolutely offer phone calls when needed. If we missed you or didn’t meet your expectations, that’s on us—and I’m sorry for that. I’ll personally review how we can tighten up communication across the team.
* The Bigger Picture: You mentioned that Rocktomic is the only one making money—truth is, we only win when our clients win. That’s why we’ve helped over 25,000 entrepreneurs launch their own brands and generate over $200M in sales collectively. Still, your experience matters—and tells us where we need to improve.
If you’re open to it, I’d appreciate the chance to speak directly and make this right.
Please email me personally at a.peden@rocktomic.com and I’ll make sure you get my calendar. Thanks again for sharing your thoughts—even the hard ones help us get better.
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