I unwittingly purchased a stunt kite as a present for my 9 year old nephew. He and his father couldn't get it to fly. I contacted Rocky Mountain Flag Company and they were more than willing to remed... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
We had ordered two of the Bears Country flags but you only had one in the store. We received an email from Shelley Yost explaining the copy isn’t manufacturing these any more and would we like the one... Voir plus
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Still waiting for it. After ordering was told what i ordered is no longer available,why you have a flag on the site that’s no longer available i don’t know…
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I needed a 2016 Cubs World Series flag for a stage play I'm directing and had despaired of finding one. Not only did Rocky Mountain have exactly what I needed, but the price was incredible, the shippi... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Since 1986, we are Colorado's largest flag and flagpole company serving the entire United States. We sell U.S. flags, state, international, military, historical flags, kites, banners, and much more. We are a full-service company providing flagpole repair and installation throughout the Rocky Mountain region.
Coordonnées de contact
12503 E EUCLID DR STE 65, 80111-6400, Centennial, Etats-Unis
- 303-745-9035
- jeff@rockymountainflag.com
- rockymountainflag.com
I ordered both Colorado and US flags…
I ordered both Colorado and US flags and I received the shipping confirmation within hours. The flags arrived the next day. Wow! Please tell me you're not using Amazon though. They're the devil in my mind.
15 juin 2023
Réponse de Rocky Mountain Flag Company
LOL, no we are not using Amazon. Thank you for your business - we aim to please!
They were out of stock of the flag I ordered.
They were out of stock on the flag I ordered but they went above and beyond and sent me a higher quality flag. Plus a hand written note explaining what they did!
3 juin 2023
Réponse de Rocky Mountain Flag Company
Thank you for your order! III%
Excellent communication!!
1 juin 2023
Réponse de Rocky Mountain Flag Company
Thank you for your order, Chris! Please visit us again.
Bears Country Flags
We had ordered two of the Bears Country flags but you only had one in the store. We received an email from Shelley Yost explaining the copy isn’t manufacturing these any more and would we like the one sent and a refund for the second one. We’ve already received both the flag & refund. Fantastic customer service!!
31 mai 2023
Réponse de Rocky Mountain Flag Company
Thank you for your recent order! Sorry that we couldn't produce the 2nd flag but we're happy that we could supply you with the one flag. We appreciate your business.
Quality Product
Quality Product
This has been a great experience working with Rocky Mountain Flag Company. The product the produce is excellent, durable and as always beautiful
23 mai 2023
Réponse de Rocky Mountain Flag Company
Thank you, Teresa! We appreciate your feedback. We hope to see you again soon.
Great durable fun kite.
8 mai 2023
Réponse de Rocky Mountain Flag Company
That was certainly a unique kite design! We are glad you are enjoying it! Thank you for your business!
Fast shipping nice product will order…
Fast shipping nice product will order from them again
17 mai 2023
Réponse de Rocky Mountain Flag Company
Thank you, Grady! We keep thousands of products in stock at all times so that we can ship quickly.
Réponse de Rocky Mountain Flag Company
We appreciate the positive feedback about our team! I will pass along the kudos to my team members!
Your price plus high shipping cost was…
Your price plus high shipping cost was way too expensive.
19 avril 2023
Réponse de Rocky Mountain Flag Company
Dear Sulyen, the price that you paid was the MSPR for the product you chose. In addition, our manufacturer has a MAP (minimum advertised price) which prevents us from offering this product at a lower price. We also incur a 7.65% freight premium that is passed along to us on all products. We absorb that cost from our manufacturer, as a part of doing business. At checkout, you are offered different shipping options based on the size, weight and dimensions of the product. This shipping cost is integrated with the USPS and UPS integrated software and are not marked up. Since you chose UPS ground delivery, they have a surcharge for residential delivery (in your case an apartment). These fees are not ours but rather those of UPS. If you felt that the product cost and shipping were unreasonable, you were under no obligation to purchase this item. Currently the manufacturer is out of stock on this item, which means there are very few people that can obtain this product. We had this product in-stock, shipped it immediately and you received the product in 3 days. I'd say that's 5-star customer service!
Réponse de Rocky Mountain Flag Company
We appreciate your business! Thank you for shopping with us.
situation remedied!
I unwittingly purchased a stunt kite as a present for my 9 year old nephew. He and his father couldn't get it to fly. I contacted Rocky Mountain Flag Company and they were more than willing to remedy the situation. Not only did they recommend to me kites that are age appropriate for my nephew, they also sent it free of charge. I would definitely recommend this company.
11 avril 2023
Réponse de Rocky Mountain Flag Company
Dear Meg, I'm sorry that your nephew had a difficult time flying the kite. Stunt kites are not "easy to fly" kites. Stunt kites are 2-line kites that require some practice and good eye-hand coordination with fast response skills. Easy-to-fly kites are single-line kites such as diamonds, deltas and others. Some adults have difficulty, too. As far as the "eco-line" (economy) series of kites, they are at the low-end of the sport kite price point. Stunt kites can range from $20 - $500 depending on the quality of the components. Most average stunt kites are about $50-75. We try to offer kites that our manufacturers produce from all price ranges for all of our clients. We want you to be happy. Please contact us and we will work with you to come to a good resolution.
Extremely responsive in communication…
Extremely responsive in communication and delivery. One thing I ordered was out of stock. I was informed immediately and given options of other items that might fit my needs. Once I did decide, my items were shipped quickly and I was communicating with someone regularly.
8 mars 2023
Réponse de Rocky Mountain Flag Company
Shelley is my office manager and she does a great job ay keeping everyone informed about their order. I'm happy that you feel the same way!
2016 Cubs World Series Flag
I needed a 2016 Cubs World Series flag for a stage play I'm directing and had despaired of finding one. Not only did Rocky Mountain have exactly what I needed, but the price was incredible, the shipping was FAST, and I could not be more pleased with the quality. I will be a repeat customer.
27 février 2023
Réponse de Rocky Mountain Flag Company
Thank you for your business! We hope that it's not another 100 years before the Cubs win the pennant again!
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