Roman Boilers Ltd. Avis 

134
•
TrustScore 5 sur 5

4,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Chris did a superb job replacing and installing a new gas main in my property. He’s a genuinely nice guy, very professional, and reasonably priced. I’d highly recommend him to anyone looking for a rel... Voir plus

Noté 5 sur 5 étoiles

Chris was friendly professional and helpful, he installed our new boiler, 7 new radiator thermostats, and a hive hub, for a fair price. He protected our carpets and cleared up everything before he le... Voir plus

Noté 5 sur 5 étoiles

Great service, a reasonable price and I felt looked after by Chris. The job I needed doing was pending for several weeks/months and I wasn’t given up on which I’m very grateful for. The job ended up b... Voir plus

Noté 5 sur 5 étoiles

I needed help and they went above and beyond for us. They were polite an professional. Would highly recommend.

À propos de l'entreprise

  1. Fournisseur de chaudières
  2. aussi dans
  3. Chauffagiste
  4. Fournisseur d'équipements de chauffage
  5. Fournisseur de chauffage
  6. Ingénieur gaz
  7. Service d'installation du gaz

Écrit par l'entreprise

Here at Roman Boilers Ltd, we are a team of experienced & manufacturer accredited boiler engineers. We offer affordable packages for high quality boiler installs and heating system installations. We carry out boiler installations across all of London & Essex. Finance options are available. We offer both electric and gas boiler installs.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

134 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,9

Tous les avis

(134)

57 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Chris is the consummate professional

Chris is the consummate professional. He has great knowledge and an instinct for what’s right for the customer, based on the job and the intricacies. The sub-contractors he employs are first class. Our new bathroom is sumptuous and great value

28 mai 2025
Noté 5 sur 5 étoiles

Trust Pilot deleted my review so I’m…

Trust Pilot deleted my review so I’m reposting it.

Absolutely thrilled with the service from Roman Boilers! We recently had a full conversion to a combi boiler, and the entire experience was flawless from start to finish. Chris was punctual, professional, and incredibly tidy — he treated my home with real care, leaving everything spotless at the end of each day.

What really stood out was the attention to detail. The pipework is immaculate — perfectly straight, clean joints, and clearly done with pride. It’s not often you can say that plumbing looks beautiful, but Roman Boilers really delivered something special. You can tell Chris is a true craftsmen.

The new system is working brilliantly, and I’ve already noticed a huge improvement in both pressure and efficiency. If you’re looking for a top-quality boiler installation with a team that takes real pride in their work, I couldn’t recommend Roman Boilers more highly.

7 mai 2025
Noté 5 sur 5 étoiles

Excellent service

Excellent service - new boiler
Had Chris come and change our boiler and take off our sink/rad. He went above and beyond for us, and such a difference with our water with the new boiler! Very professional and a pleasant guy to work with. Cant thank you enough Chris

1 avril 2025
Avis spontané
Logo de Roman Boilers Ltd.

Réponse de Roman Boilers Ltd.

Hi Ellie,

Thank you so much for taking the time to leave us this positive feedback, it means a lot to us! It was a pleasure to work for you & we hope you enjoy your new boiler.

Roman Boilers Ltd.

Noté 2 sur 5 étoiles

The job was moved and then interrupted …

The job was moved and then interrupted a few times. Once the invoice was paid there was an item to be fitted that was included in the job but they never came back to fit. I phoned for an update and was told it would be dealt with and no one has ever come back to me. I have since had said job completed at an extra cost to me. Very disappointed and now don’t know if the boiler is warranted by them. Its a real shame as I found the owner quite personable but has let his company down with the lack of communication and customer service.

7 mars 2025
Avis spontané
Logo de Roman Boilers Ltd.

Réponse de Roman Boilers Ltd.

Hello Suzanne,

We’re genuinely sorry to hear you feel this way. We were disappointed to receive this as you will see we have never had a negative review before. As reviews are extremely important to us, we feel it’s only fair to offer our perspective.

The job was not moved or interrupted multiple times. It was booked with a specific start date and was only paused over the weekend. During that time, you were never left without heating or hot water. We returned after the weekend to complete the condensate pipe and some final finishing work.

There was a manufacturing defect with the filter, which we replaced under warranty the very next day. The boiler installation was completed within the projected timeframe, and we believe we went above and beyond in our work.

Regarding the shower pump work you are referring to, when we first surveyed your job, you told us about a faulty shower pump. Although we are boiler installation specialists, we agreed—as a gesture of goodwill—to attempt a repair during our visit. However, due to its location (buried behind fixed panelling in a void), we were unable to inspect it properly during the survey.

Once the boiler installation was complete to our usual high standards, we then spent 1.5 hours attempting to access and repair the pump, which is over 10 years old. Unfortunately, it required specialist parts with a 5–7 working day lead time. During this period, we were away on a pre-planned family holiday for the half-term break. That said, customer aftercare remains a top priority for us—I personally dedicate many hours each week to it.

Because we knew we couldn’t return promptly, I passed your details to another engineer (separate from Roman Boilers Ltd) to complete the shower pump repair. When you followed up, I responded promptly, nudging the engineer again and stating that if he didn’t respond, I’d follow up the following week.

Unfortunately, it appears things didn’t work out between you and the external engineer. We then received a rather abrupt message from you. While we understand your frustration, at that point the job had been passed on—along with the parts—to another company.

Despite this, I offered to return and complete the pump repair at our own cost in the interest of keeping you happy. However, on the day I was due to return, I was involved in a serious car accident. I messaged you from the hospital to let you know I couldn’t attend and what had happened, but received no response—only this negative review.

To be clear: we surveyed your property, provided a fixed quote, completed the boiler installation to a high standard and within budget, and made every effort to go the extra mile. We also spent time attempting the unrelated pump repair and referred the job to another engineer when we couldn’t proceed. This review, however, appears to be based not on the quality of the boiler installation—but on the incomplete plumbing work, which fell outside our original scope. A 2-star review based on an extra plumbing job rather than the actual job we were hired to do feels very unfair.

For your peace of mind, your boiler is covered by a full 10-year manufacturer’s warranty and a one-year warranty with us. We remain available for any future boiler or heating-related issues, and we’re always happy to offer advice or support by phone.

Kind Regards,
Roman Boilers Ltd.

Noté 5 sur 5 étoiles

Absolutely delighted with Roman Boilers

I'm absolutely delighted with the service provided by Roman Boilers, especially by Chris. Out of the three quotes I received, Chris stood out right away—he made me feel completely at ease. He was genuine, friendly, not at all pushy, and offered a very fair price. Chris installed my new boiler today, and it's working perfectly. He really knows his stuff and went above and beyond, even working all day on a Sunday to get the job done. He was efficient, professional, and just a lovely person to have around. I highly recommend Roman Boilers!

6 avril 2025
Noté 5 sur 5 étoiles

Job done

Job done
very knowledgeable & professional on time reasonable price
Would recommend

28 mars 2025
Noté 5 sur 5 étoiles

Excellent!

Roman boilers offered an excellent level of customer service right from the point of enquiry. Throughout the process Chris was patient, helpful and respectful of our home. We couldn’t be more pleased with the finished job. We had a new boiler and four new radiators which was a big job but Chris did excellently, keeping necessary disruptions and adjustments minimal. I would highly reccomend Roman Boilers to anyone and would gladly use them again.

8 mars 2025
Noté 5 sur 5 étoiles

Roman Boilers were professional and…

Roman Boilers were professional and courteous throughout the entire project. We came across issues that were nothing to do with Roman Boilers but they took on those issues and resolved them in a timely and professional manner. Very pleased with the final out come of the project and would highly recommend.

28 février 2025
Noté 5 sur 5 étoiles

Absolutely Excellent!

Roman Boilers installed a new boiler and attended to other problems that really were outside their remit.
The new boiler seems amazing, my house has never felt so warm.
My home was left seemingly untouched by any disruption and the engineer was polite and knowledgeable.
I received all the Gas Certification the same day and all this at a much lower cost than I could have imagined.

12 février 2025
Noté 5 sur 5 étoiles

Fantastic service from start to finish

Fantastic service from start to finish. Chris was professional, personable and really helpful. He explained everything, made suggestions that would be beneficial to us in the long term and worked diligently and respectfully of our home whilst he was in it. Couldn’t be any more pleased with the service and the results.

16 janvier 2025
Noté 5 sur 5 étoiles

Superb Service

I have used different trades people over the years.

A new boiler was required so I searched via Boiler Guide site which sends my details to 3 different companies, Roman Boiler being one of them.

It's a family run business by Chris and it was he that communicated with and ultimately fitted the new boiler.

I can honestly say that he was fantastic!

Not only did he take time out to fully access the situation, he explained things very well. They priced the job reasonably and due to the nature of the way he had taken his time to that point, I decided to support an independent business.

I was hugely impressed with his work and continued communication. He was able to order and install the new boiler within days and he was fantastic.

Personally, I will continue you use him on all related matters and would strongly recommend others give him a chance.

24 décembre 2024

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