Rosselections Avis 413

Réponse de Rosselections

16 déc. 2025

Dear Lizy Tommy,

We have reviewed your order and note that it was for a shirt and mundu purchased for the Onam celebration. Given the nature and timing of the event, it appears the items would have been used during Onam in August. Posting a quality-related review several months later, in December, without any prior communication, does not allow us the opportunity to assess or resolve the concern in a timely manner.

We would like to clarify that we did not receive any contact from you regarding quality issues before this review. We are always open to resolving concerns; however, we are unable to assist if issues are not raised with us directly.

For transparency, we offer a 14-day return policy with a full refund, subject to our terms. Customer satisfaction is our top priority, and we encourage customers to reach out immediately should they have any concerns so we can provide prompt support.

That said, we remain open to reviewing your concern. Please feel free to contact us directly with your order details, and we will be happy to assist where possible.

Kind regards,
ROS Selections

Réponse de Rosselections

22 oct. 2025

"Hi, thank you for the lovely dress unfortunately it is not fitting at all on the upper body I would like to return it. Can you please advise me how to return it please. Many thanks, Rincy."

This was the first WhatsApp message we received from your side after you received the product ordered in size 2XL. It appears that you have ordered an incorrect size — 2XL instead of 3XL.

We always strive to help customers choose the correct size before placing or dispatching an order. In addition, a detailed size guide and instructional video are available on our homepage to assist with accurate measurements. As we did not receive any size confirmation or enquiry from your side prior to dispatch, the item delivered was exactly as ordered. From your initial message, it is evident that you liked the dress very much, and the only issue was related to sizing, which was not due to any fault on our part.

Once you contacted us, we immediately accepted the return request and received the item back.

Although the product was not returned in its original packaging, we did not raise this as a concern. Upon inspection, we offered you two options — an exchange or a full refund in the form of a store voucher for future purchases.

But you opted for a direct refund to your bank account, which, as per our return policy, includes a £2.99 return processing fee, as we do not charge for initial delivery costs.

We always offer a full refund including return postage when the issue is due to our error; however, that was not the case here.

The balance was refunded promptly in accordance with our policy, which is clearly stated on our website, and we notified you of the completion. Although you were unhappy with the small deduction, as a gesture of goodwill, we agreed to refund the £2.99 as well.

Unfortunately, some of the later messages we received from you were not very cooperative or courteous in tone, which we found difficult to understand and left us in a challenging position to assist further. Your final message stated:

"No refund is needed, and I do not want to continue any more discussions with you regarding this matter. Thank you."

Customer satisfaction is always our top priority, and we are committed to resolving every concern fairly and transparently. At the same time, we kindly request mutual cooperation and respectful communication from our valued customers to maintain a positive and professional exchange.

We would still be happy to assist further and ensure your complete satisfaction, provided we can continue our communication in a courteous and constructive manner. Thank you.

Réponse de Rosselections

9 sept. 2025

Hi Blessy Blessen,

We have carefully reviewed your chat records and order details. We noted that you tried to contact us by a phone call on 29th August at 6:42 pm, which we missed. On the same day, you also placed your order.

The following day, 30th August, we reached out to you after packing and dispatching your item and shared the tracking details, but we did not receive a response to our messages.

Your order was successfully delivered on 31st August.

Since then, over the past 9 days, we have not received any communication or concerns from you regarding the product or our service.

However, on the 10th day, you left a negative review referring to the missed call on 29th August. Even today, we have tried to reach out to you for any feedback or concerns, but have not received a reply.

We always welcome constructive feedback, and we would be more than happy to resolve any issues if you could kindly contact us directly. We value your satisfaction and are here to help.

Thank you.