Seven Casino 🇧🇪 Belgium's Top Casino Avis 

so the £140 cashout went to review, then back to pending, then approved, then i got an email asking for a bank statement, which i had already sent in March when the account was first opened.

the cashier lists Trustly, Visa plus bank transfer, but once you have deposited by card the only payout route open is that same card. found that out with £240 sat waiting and no warning at all!

£45 withdrawal requested tuesday, still pending saturday. why does a deposit clear in four seconds? no answer on chat, no email, and the status line has not moved once since

told twice that a manager would call back about the voided £52 bonus. no call on the tuesday, no call on the wednesday, and the third agent had no note of any callback promised.

Adam told me the free spins would be back on the account by the morning. they were not there in the morning, and when i asked again the next agent said the promotion had ended entirely two days before

a 100% match up to £200 that turns out to have a £5 max stake, a 45x wagering figure on deposit and bonus together, and a conversion cap of £100. every one of those three sits behind a terms link nobody would click on a phone.

sat on the train asking about a cashout stuck in review since sunday, got cut off twice by the signal, and neither half of the conversation was there when i opened chat again.

i thought pending meant they were sending it. turns out pending means nobody has looked at it yet, five days on a £40 payout, and the agent said that was perfectly normal.

i asked whether free spin winnings count as real money and the answer came back as one word, NOPE, with nothing after it at all and no link to anything explaining why not.

raised request 90812 from the phone about a £70 payout that had been pending nine days, got an automated reply, then nothing for another four days. the app lists the ticket as answered, which it is not by any reading.

the support people are polite, i will give them that much. what none of them can tell me is why a £145 payout approved on the 9th did not leave until the 16th, or which team was sat on it for the week in between

nine days. a £115 cashout. one automated email, two chat conversations that both ended with the queue timing out on me, and a status that has said processing since the tuesday it went in. it is not lost, it just does not move.

when it works it is quick, which is the frustrating part. two evenings out of five it drops the session mid game, and the game history takes a good half hour to show what actually happened in those rounds.

on the phone the withdrawal form loses everything if you rotate the screen, found that out twice, and the third time i got it in the request sat pending six days anyway. £54.

the desktop form at least remembers what you typed

I used the contact form because chat was full. The automatic reply arrived, then nothing. ticket #90812 still has no agent name or update after two days. The issue stayed unresolved in the history.

Maybe I checked too often, but the 63 payout sat on pending every time. Ethan in email gave a different answer from yesterday's agent. The status did not explain the next step. That is where the irritation started for me

Time-out settings were hidden under responsible play, then another menu inside that. Took longer to find than the actual cashier.
The status did not explain the next step. The status did not explain the next step.

Recently played is a mess. It kept a slot I opened by mistake but forgot the live table I used twice last night.
That is where the irritation started for me. The issue stayed unresolved in the history.

twelve minutes in the queue, then the agent opened with a full page of terms pasted in... i had asked when my cashout would be approved, not what the conditions of it are.

the £60 came back into my balance on its own, no email, nothing on the account page at all.
how does a withdrawal reverse itself without anybody sending a line about it?
i only spotted it because the balance looked wrong