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Lisez les avis des autres

Noté 5 sur 5 étoiles

Every guide, greeter, driver and flight was on time and absolutely wonderful. The Galapagos cruise on the Sea Star yacht was fantastic (route C). It was like we were in a National Geographic Magazin... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Well taken care of and an overall fabulous trip. Luis, our guide, was very knowledgeable and passionate about the Galapagos. The crew took very good care of us as and was very concerned about our sa... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The Galaxy Sirius team looked after us extremely well from the time we checked in at Quito to the time we departed the Galapagos. Luxury boat with good size well fitted cabins, perfectly air condition... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Luis our guide was extremely knowledgeable about the Galapagos islands, from the topography to the wildlife! The crew was wonderful! Our chef Darwin prepared unique, tasty meals. Danny our bartender... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Agence de voyages en bateaux de croisière

Écrit par l'entreprise

Royal Galapagos features the largest fleet of private cruises that will turn your travel experience into a magnificent journey. We are an Ecuadorian company and the official sales operator of the most prestigious family-owned high-end Galapagos yachts. Discover the unique Galapagos Islands on an exclusive and intimate voyage that will leave you with an ever-lasting impression. Our comfortable and elegant accommodations seamlessly blend with intuitive and personalized service, ensuring every detail is taken care of while you explore. Your adventure starts here, with Royal Galapagos – where luxury, exploration, and conservation come together for an extraordinary experience.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

75 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

The people were great

The people were great. From the booking process to the naturalist to the boat crew. They truly did a great job every step of the way. They even hosted a birthday party for my daughter that went way above.

22 juin 2024
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Réponse de Royal Galapagos

Dear Matt,

Thank you for your kind words and positive feedback. We appreciate your recognition of our amazing team. It was an honor to help you at every step of the planning and we hope you have many fond memories of your adventure.

Kind regards,
Royal Galapagos Team

Noté 5 sur 5 étoiles

Fabulous experience

We had such a fantastic time on the Cormorant II, the crew was so attentive to us, the food was delicious, the boat was gorgeous, and all activities were well organized and fun. We loved coming back to the boat after an activity to damp hand towels, juice and snacks, after swimming to warm towels and the evening recap with our fabulous naturalist.

22 juin 2024
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Réponse de Royal Galapagos

Dear Abra,

We're absolutely thrilled to hear about your amazing journey aboard the Cormorant II and that it met your expectations. We take immense pride in our exceptional team whose hard work and dedication shine through in your glowing feedback.

Our ultimate goal is to ensure that every moment spent in the Galapagos is nothing short of extraordinary for our guests.

Kind regards,
Royal Galapagos Team

Noté 5 sur 5 étoiles

Wonderful environment and experiences

Wonderful environment and experiences

9 juin 2024
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Réponse de Royal Galapagos

Dear Debbie,

We are glad to know that you had an wonderful experience in Galapagos. It was our delight to help you have an unforgettable voyage.

Kind regards,
Royal Galapagos Team

Noté 5 sur 5 étoiles

David was an outstanding guide

David was an outstanding guide, The ship was beautiful and we had an amazing time.

27 mai 2024
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Réponse de Royal Galapagos

Dear Lynn,

We are delighted to hear that your experience was amazing. It was a real pleasure having you on board.

Kind regards,
Royal Galapagos Team

Noté 5 sur 5 étoiles

One of the best if not the best…

One of the best if not the best vacations of our lives. The combination of adventure and luxury was intoxicating. Thoughtful itinerary and warm, hospitable crew. Fascinating excursions, hikes, snorkeling, and kayaking, not to mention first class service and delicious, plentiful (3 huge meals and snacks and happy hour) in between. Considering returning with our grown kids for the 8 day A Itinerary; this review is for the 8 day B itinerary

8 juin 2024
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Réponse de Royal Galapagos

Dear Susane,

Thank you very much for sharing your experience with us. We are pleased to know that you had a great trip visiting different iconic and interesting spots in the Galapagos, each activity fills you with great knowledge of this wonderful destination.

Thank you for mentioning our crew who strive every day to ensure that our guests receive warm and excellent service.

We will be very eager to welcome you and your family to continue your island expedition.

Kind regards,
Royal Galapagos Team

Noté 5 sur 5 étoiles

Beautiful journey

I was on the Horizon yacht. Everything was perfect.

1 juin 2024
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Réponse de Royal Galapagos

Hi Enea!

We are pleased to know that your experience aboard the Horizon Yacht was perfect. We have a teamwork committed to providing the best service to our guests.

Kind regards,
Royal Galapagos Team

Noté 5 sur 5 étoiles

Experience of a lifetime

The Galaxy Sirius team looked after us extremely well from the time we checked in at Quito to the time we departed the Galapagos. Luxury boat with good size well fitted cabins, perfectly air conditioned. Great food on board. Guides were knowledgeable and very approachable. The itinerary is full on with meals squeezed in between fantastic shore excursions, rib trips and snorkelling. All equipment supplied was first class e.g. snorkelling gear, wet suits, paddle boards. Being on the maiden voyage following the refit made this a very special experience.

30 mars 2024
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Réponse de Royal Galapagos

Dear Glen,

Thank you so much for your positive remarks about your experience on board. It's gratifying for all the team to know that our hard work is paying off in the way of excellent service for our guests.

It was a pleasure to have accompanied you on this trip.

Kind regards,
Royal Galapagos Team

Noté 5 sur 5 étoiles

Great staff

Great staff, well organized, excellent itinerary

4 avril 2024
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Réponse de Royal Galapagos

Dear Jessie,

Thanks for your highlights. It is always a pleasure to provide our guests with high quality service.

Kind regards,
Royal Galapagos Team

Noté 5 sur 5 étoiles

Great Advice

Royal Galapagos did an excellent job in arranging our trip. They answered specific questions in a timely manner. We loved our trip and would highly recommend using this company.

13 avril 2024
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Réponse de Royal Galapagos

Dear Joanne,

We are glad to know that you loved your experience in Galapagos. Thanks to the compliments, we work very hard to ensure that our guests' trip is completed with complete success.

It was our delight to help you have this voyage.

Kind regards,
Royal Galapagos Team

Noté 5 sur 5 étoiles

This was our 2nd trip on Infinity

This was our 2nd trip on Infinity. The vessel is over the top wonderful. The food is awesome. The naturalists and zodiac captains, superb. And the hotel team overlooked by Edison, and the ship crew under Christian, stellar. I would never dream of traveling these enchanted islands with any other company! Looking forward to trip#3 when Genovesa reopens!

23 avril 2024
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Réponse de Royal Galapagos

We are so glad to know that we had you back on board and we are happy to know that everything turned out splendid for you. We feel very grateful to have a team as committed as ours so that our guests' experience is always satisfactory.

We will meet again for your third trip! It will be a pleasure to welcome you again and explore new magical places in the Galapagos.

Kind regards,
Royal Galapagos Team

Noté 4 sur 5 étoiles

A must do for sea lovers

It was all great but the ship did have a mechanical issue that was a tad scary.

24 mars 2024
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Réponse de Royal Galapagos

Thanks for your comment. We have notified this to the personnel in charge to make the necessary corrective measures.

Kind regards,
Royal Galapagos Team

Noté 5 sur 5 étoiles

Perfect from the first moment

Everything from the first moment we landed in Ecuador was perfectly choreographed. Our pick ups and transfers were easy, ontime and so wonderfully nice. Our pre cruise excursions were fun and enjoyable and the moment we stepped foot on the islands our guides, crew and support was unparalleled.
Our cruise director Alejandro was always full of smiles and so accommodating. The chef kept our bellies full with so much amazing food and snacks and the rooms were kept spotless. Our captain even went 2 hours out of his way to ensure we got to see the lava flow from a recent eruption! Most incredible site.
Our naturalist guide David was so knowledgeable and patient, we learned and experienced so much on our trip! It was truly the trip of a lifetime!

20 avril 2024
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Réponse de Royal Galapagos

Dear Tracy,

Thanks for your review and kind words. Each member on our team works hard to make everything work according to plan, elevate it and make your experience simply unforgettable. Thank you for trusting us and for being such a spectacular guest when enjoying all the wonders that Galapagos has.

Kind regards,
Royal Galapagos Team

Noté 5 sur 5 étoiles

Thank you, Royal Galapagos

Carolina Endara was my initial contact, and she was available to answer our many questions, preferences, and concerns. Her attention to detail and follow up was greatly appreciated. She was professional, efficient and personable, and we thank her.
The crew of the Calipso could not have been better. This was the best trip we have ever had.

15 mai 2024
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Réponse de Royal Galapagos

Dear Linda,

Thanks for your review. We are excited to know that you had an incredible trip.

We are very grateful for your recognition of Carolina's work, without a doubt she and our entire office team work hard to ensure that everything goes perfectly as planned. The commitment of each member at Royal Galapagos is impeccable and we are very proud to have their talent.

It was a real pleasure to accompany you in this experience. Thank you for your trust and for choosing us.

Kind regards,
Royal Galapagos Team

Noté 5 sur 5 étoiles

Beautiful ship and excellent crew

Beautiful ship and excellent crew! The guide was very knowledgeable and gave us all the details we needed for the upcoming event. Food was excellent and they accommodated my need for gluten free meals perfectly. Very well organized!

18 mai 2024
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Réponse de Royal Galapagos

Dear Heather,

Thank you for sharing your experience with us. On each trip we make sure that our guests are completely comfortable in every way. Thank you for choosing us.

Kind regards,
Royal Galapagos Team

Noté 5 sur 5 étoiles

Small Ship with Great Guides & Crew

We combined 4-day and 8-day cruises on the Cormorant II so that we'd visit both western and eastern islands. Both tours were amazing. Although the crew was the same, we had different guides for each. Both guides were fabulous: knowledgeable and with excellent English. The Cormorant II is the best of both worlds. With a maximum of 18 passengers, you get a more intimate experience. With the catamaran hull, you have a stable ride. (If you're worried about motion sickness, choose a cabin in the middle of the boat on the bottom of the two passenger decks.)

Rooms were large but fairly sparse (not a lot of furniture). Meals were good. If you're looking for extravagant meals and plan to hang out in your room a lot, this probably isn't the cruise for you. If you love nature and want to see the amazing diversity of nature that is the Galapagos Islands, then this is your cruise.

In addition to seeing all the wildlife that we had hoped to see, the captain diverted the boat to see lava from an active eruption as it flowed into the ocean, which was an unforgettable experience that was a complete bonus to the trip itinerary.

I would definitely recommend Royal Galapagos and the Cormorant II.

29 avril 2024
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Réponse de Royal Galapagos

Dear Michael,

It is very pleasant for us to know that you had this extraordinary trip and that your guides and each person on board have made this experience so fun and enriching for you.

Thank you for your advice for our future guests. We greatly appreciate your recommendation, it was a pleasure to have accompanied you.

Kind regards,
Royal Galapagos Team

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