RTIC CoolersAvis 

Wish I could give zero stars. Zipper broke on my soft cooler after about a year and a half and they would do NOTHING about it. For what you pay for their product it is totally not worth it. The yeti zipper is ten times better. DO NOT BUY.

Very disappointed. They have no exchange policy for Christmas gifts. I wanted to exchange for more expensive item not just return and was told that is not acceptable.

I bought the Soft Side Brown zipper cooler 6 months ago. With very little use, First the zipper handle broke, then a month later the zipper broke. Customer service and warranty has proven my purchase was a mistake. After emails and phone calls they replace the handle.
Beware !!!!

Richard

Bought some ceramic lined 16oz water bottles for my son for school, already chipping and barely used, conveniently they started chipping at 3 months... As soon as the warranty expired

I purchased the 32 QT Ultra-Light Cooler. I used one time on a camping trip and came home to find a crack on the inside hinge. I reached out to RTIC who stated the it was not covered under warranty. I will not be purchasing anything else from this company who does not back their products.

The drinkware is only 3 month warranty. The inner stainless steel liner on my gallon jug cracked and filled the "vacuum" chamber with water. Now water is always trapped between the inner and outer liner. I called customer service and I did not freeze water or anything else to crack the inner stainless steel liner. Stanley has a lifetime warranty for those looking for an alternative.

My wife purchased a 32 qt ultra light for me at Walmart! It is ok for keeping ice, but not great! The real problem is the larger drain plug leaks and gets water every where! I tried customer service but without a receipt they would not help! I didn’t want a new cooler just new drain plugs! The design on the ones from Walmart are designed to allow condensate at the plug and leak water as well! Frustrated and disappointed!

WARNING for RTIC Soft Pack coolers, think twice before purchasing! Our 30 soft pack cooler was out on bow of our boat for quicker access and the sun released the glue that held the top to the cooler (see pics)! RTIC Rep. Amairani S said, to bad the one year warranty is over, buy some 3M 5200 glue! REALLY? UNSAT RTIC for a $119.00 product! Why don't you have China use the 3M glue in the first place when they produce them!!! With an answer like this from your Rep., I am never buying any of your products again and nobody else should either!! Facebook you all have been warned about RTIC cheap chinese glue products. BOLO for my TikTok video coming soon!

I have a soft side cooler less than 2 years and the zipper broke
They won’t replace without a receipt this was a gift so I do not have (who keeps receipts anyway?)
They state a lifetime warranty and what does it matter if I have a receipt or not???

NEVER buying one again

I was gifted a soft cooler through my employer (employee appreciation). Loved using the cooler on road trips and weekend getaways over the past couple of years. Recently the zipper came off track, I contact the company to find out I will need to provide email address, name, phone number of purchaser... no problem; I gave them several names in the department that deal with employee appreciation. Nope, none of the names worked...SO, I spoke with my employer. The cooler I was gifted was donated by a local vendor...no receipt, no name, no info. RTIC tells me they can't assist me without a purchase receipt. So frustrating! It's a zipper off track... they do not stand behind what they are selling.

Ordered 4 cases of mugs but they only come in cases of 24. I needed 100 and customer service wouldn’t honor the case discount on the 4 single mugs I needed despite spending $1500 on 96 of them. Terrible customer service. Won’t order again, zero help for trying to help out a small business.

I ordered the 72qt ultralight cooler from RTIC online store. I opened the box and cooler and it smelled very badly like rotten fish. Maybe this was not a new cooler.. wow. Disappointed.

After reading a few of these reviews,I'm not even going to bother trying to get my money back for a 52 ultra light cooler that holds ice for all of 16 hours. Total pile of junk an incredibly well advertised dollar store cooler is what this is.

I owned 1 of every size soft cooler including 2 each of the 12-can and 20-can and one of the hard coolers. Four of the soft coolers either "came apart" in the lid area of the zippers got permanently stuck. I went to their HQ in Houston and was not looking for free replacements, just some sort of concession on purchasing replacements. The BEST they could offer was 10%! :) I am done with RTIC forever. Poor support of what seemed to be good products...for a while! Moving on...

I purchased this bag in white, red, and blue about a year ago and only used it a handful of times. Its always been stored in doors and never left outside. When I was organizing my shelves, I found the bag discolored yellow in several spots all around the bag. Only the white portion was discolored/stained. I reached out to RTIC customer service to ask why this would happen, and how to get the discoloration out. Instead of answering my question, they sent me back a canned response saying normal wear and tear, including washing isn't covered under warranty. This is not normal wear and tear if only used a couple of times, stored inside and the materials somehow change colors. I then called and they told me that it looks like sunscreen stains. Funny thing is, that cannot be the case because of how I use it. So poor materials used (perhaps that's why they stopped selling the white bag), and horrible customer service. Save your money and go elsewhere. By the way, they also remove poor reviews - the first one I wrote, they removed from their website. BEWARE!

I bought a RTIC 52 Quart Ultra-Light Hard Cooler, Trailblazer. At first I was in love, but a year later the cooler no longer seals due to a bowing issue on the lid. The cooler never really kept stuff cold that long either (max 1 day). Walmart brand is a better buy. Warranty is over in one year with this brand so even though its a manufacturing issue, they won't replace my useless cooler.

seems like a shady company Cooler is smaller than i thought and i get that. i requested a return, was originally told a refund would take 3-5 days, i call again and they now said 7-10, seems super shady. I would NOT recommend buying from the company directly.

Really bad experience. Please buy a YETI. They will not stand behind their products. My zipper pull broke - it was hardly used (just out of a short warranty) and they would not even send me a new latch. I had to order and pay a ton for shipping this small latch item that could have cost $1.00 for them to mail. Also would be kept on hold for an hour with annoying bird chirping wait music. Disaster of a company. Please get a YETI.

OMG it is 2023 and this company still uses horse and buggy to get you your orders. Order now if you need it by Christmas.

Shipping is terribly slow. Did not receive any kind of shipping confirmation even after I tried to get an update on my order. Customer service is non-existent, and the product quality is far below what they claim. I would not purchase from this company again.