I bought a Gucci dress for US$2350 but then I saw it 1 week later on The Outnet at US$300 cheaper (including all taxes and duties). I told Customer Service about it but they said it's not their policy... Voir plus
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Lisez les avis des autres
Ordered a dress that ran 2 sizes too small. Size 8 that fit like 4- not even close to the true size. Customer service was very nice to accept it back but then after charging shipping in both direction... Voir plus
L'entreprise a répondu
I received this item and I am extremely satisfied with it. The quality is excellent and it looks exactly as described. It is definitely not fake on the contrary, it is absolutely beautiful and authe... Voir plus
L'entreprise a répondu
It is a very beautiful dress that I have been looking for long time , unfortunately the size is a too big for me. The customer service throughout my purchase was really good and personal, they answe... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- Boutique de sacs à main
- Bijouterie
- Magasin de chaussures
- Magasin de vêtements pour femmes
Écrit par l'entreprise
Runway Catalog is a Canada-based luxury fashion retailer operating from Quebec, Canada. We sell brand-new, authenticity-verified designer clothing, handbags, shoes, and accessories, and ship directly from Canada. Legal business name: Runway Catalog Country of operation: Canada Fulfillment location: Quebec, Canada Official website: https://www.runwaycatalog.com Runway Catalog is an independent retailer and is not affiliated, associated, authorized, endorsed by, or in any way officially connected with any other business using a similar name. Important notice – name misuse and impersonation: There is a website operating from India that is unlawfully using the “Runway Catalog” trade name and falsely presenting itself as our business. This entity is not affiliated with Runway Catalog (Canada) in any way. We have formally reported this impersonation and are taking steps to address it. To ensure you are interacting with the legitimate Runway Catalog, please verify that you are visiting https://www.runwaycatalog.com and that orders are fulfilled from Canada. Popular pages on our official website: Brands A–Z: https://www.runwaycatalog.com/pages/brands-1 Luxury designer clothing: https://www.runwaycatalog.com/collections/luxury-designer-fashion-brands Discounted luxury designer bags: https://www.runwaycatalog.com/collections/discounted-luxury-designer-bags Discounted luxury designer shoes: https://www.runwaycatalog.com/collections/discounted-luxury-designer-shoes
Coordonnées de contact
100 Promenades des Lanternes, suite S6-228, QC, J4Y0N7, Brossard, Canada
- (855) 242-0360
- info@ runwaycatalog.com
- runwaycatalog.com
3,3
Moyen
32 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Frustrating people ...do not respond…
Frustrating people ...do not respond properly. Tried to call . But phone appears non functional. Look like fraud. Please Do not trust this website if want to save your money.
15 avril 2026
Avis spontané
Réponse : Runway Catalog
This review is intended for a different business operating under a similar name (copycat site - Runway Catalog India).
We are Runway Catalog based in Canada and have no record of any customer or order associated with this review.
If your experience relates to Runway Catalog India, we kindly ask that you remove this review and repost it on the correct business page so it reaches the appropriate person.
We have also requested additional information to verify your experience and will update accordingly.
So perfect!!
I received this item and I am extremely satisfied with it. The quality is excellent and it looks exactly as described. It is definitely not fake on the contrary, it is absolutely beautiful and authentic.
The details, finish, and overall appearance are perfect. You can clearly see that it is a genuine and well-made product. I am very happy with my purchase and would highly recommend it to others.
Thank you for providing such a wonderful and trustworthy item!
9 mars 2026
Avis spontané
Réponse : Runway Catalog
Thank you so much, Sarosa, for your wonderful review.
We’re delighted to hear that you are happy with your purchase and that the piece met your expectations in quality, craftsmanship, and authenticity. At Runway Catalog, we take great care in sourcing only genuine designer items, so it means a lot to know that this was reflected in your experience.
Your feedback truly means a great deal to our small team, and we’re grateful that you took the time to share it. We hope you enjoy your beautiful piece for many years to come.
Warm regards,
The Runway Catalog Team
Fake product received they are fake…
Fake product received they are fake company do not trust them at all, I have purchased my dress from them and they sent me the Counterfeit product, they are scam
20 février 2025
Avis spontané
Réponse : Runway Catalog
Dear Michael,
We take allegations of counterfeit products very seriously, as authenticity is at the core of our business. However, after reviewing our records, we have no record of any transaction under your name. Runway Catalog owns its inventory and guarantees 100% authentic, brand-new luxury pieces.
If you believe there has been an issue, we encourage you to provide an order number or any proof of purchase so we can investigate further. Otherwise, we kindly ask that you refrain from making false claims that could mislead other customers.
We value transparency and are always happy to address genuine concerns. Please feel free to reach out to us directly.
Best regards,
Runway Catalog
Fast delivery!
31 juillet 2024
Réponse : Runway Catalog
Dear Jana,
Thank you for your kind words and support for our business. Feedback like yours keeps us optimistic about what we do and the service we try our best to provide. We will be looking forward to serving you again in the future. In the meantime, don't forget to subscribe to our newsletter and follow our Instagram @runwaycatalog for further information and sales update!
Have a great day!
Best regards,
Lina
Réponse : Runway Catalog
Dear Manuel,
Thank you for your kind words and support for our business. Feedback like yours keeps us optimistic about what we do and the service we try our best to provide. We will be looking forward to serving you again in the future. In the meantime, don't forget to subscribe to our newsletter and follow our Instagram @runwaycatalog for further information and sales update!
Have a great day!
Best regards,
Lina
Réponse : Runway Catalog
Dear Jakob,
Thank you for your kind words and support for our business. Feedback like yours keeps us optimistic about what we do and the service we try our best to provide. We will be looking forward to serving you again in the future. In the meantime, don't forget to subscribe to our newsletter and follow our Instagram @runwaycatalog for further information and sales update!
Have a great day!
Best regards,
Lina
Always deliver on quality
If you are looking for high quality, one of a kind pieces for your wardrobe, but reasonably priced, you will keep returning to runwaycatalog.com. I have been a regular customer since 2020 and they have never disappointed! Service is outstanding, I never had any issues with returns. Shipping is fast. I own many adorable pieces from here that I wear with love.
28 mai 2023
Avis spontané
Réponse : Runway Catalog
Dear Binisha,
Thank you for your kind words and support for our business. Feedback like yours keeps us optimistic about what we do and the service we try our best to provide. We will be looking forward to serving you again in the future. In the meantime, don't forget to subscribe to our newsletter and follow our Instagram @runwaycatalog for further information and sales update!
Have a great day!
Best regards,
Lina
awesome service
9 avril 2024
Réponse : Runway Catalog
Dear Carrie,
Thank you for your kind words and support for our business. Feedback like yours keeps us optimistic about what we do and the service we try our best to provide. We will be looking forward to serving you again in the future. In the meantime, don't forget to subscribe to our newsletter and follow our Instagram @runwaycatalog for further information and sales update!
Have a great day!
Best regards,
Lina
Ordered a dress that ran 2 sizes too…
Ordered a dress that ran 2 sizes too small. Size 8 that fit like 4- not even close to the true size. Customer service was very nice to accept it back but then after charging shipping in both directions I was still out $100 bucks and no dress. Just a disappointing experience altogether.
1 avril 2024
Réponse : Runway Catalog
Dear Irina,
As a discounted store, our goal is to provide our customers with the best possible prices on our products. In order to maintain these lower prices, we need to cover various operational expenses, including shipping. international shipping is expensive, as you know we are based in Canada. The item you purchased was final sale and the measurements were provided in the description.
We made an exception to take the item back and offered a store credit to avoid the additional fees.
If there's anything else we can assist you with or if you have further concerns, please do not hesitate to contact us. We value your feedback, and we're here to help in any way we can.
Thank you for giving us the opportunity to serve you.
Best regards,
Lina
Réponse : Runway Catalog
Dear Diliana,
Thank you for your kind words and support for our business.
Feedback like yours keeps us optimistic about what we do and the service we try our best to provide. We will be looking forward to serving you again in the future.
In the meantime, don't forget to subscribe to our newsletter and follow our Instagram @runwaycatalog for further information and sales update!
Have a great day!
Best regards,
Lina
Order arrived quickly and as described ☺️
18 mars 2024
Réponse : Runway Catalog
Dear Claudelle,
Thank you for your kind words and support for our business.
Feedback like yours keeps us optimistic about what we do and the service we try our best to provide. We will be looking forward to serving you again in the future.
In the meantime, don't forget to subscribe to our newsletter and follow our Instagram @runwaycatalog for further information and sales update!
Have a great day!
Best regards,
Lina
Réponse : Runway Catalog
Dear Rahul,
Thank you for your kind words and support for our business.
Feedback like yours keeps us optimistic about what we do and the service we try our best to provide. We will be looking forward to serving you again in the future.
In the meantime, don't forget to subscribe to our newsletter and follow our Instagram @runwaycatalog for further information and sales update!
Have a great day!
Best regards,
Lina
Réponse : Runway Catalog
Dear Christine, we apologize for this mistake. We reached out to you a few days ago but have not heard back from you... You need to return the item to receive a refund so pls communicate back with us should you not want to keep the item. Thank you and we appreciate your business.
The service is very good,
The service is very good,
But the rules is strict when the client want to refund the amount
Because you charge 5.5 from the amount
This make me think 100 times before ordering anything from you.
I’ve never saw any rules like that in other sites.
Thanks
12 février 2024
Réponse : Runway Catalog
Dear Hajar,
As a discounted store, our goal is to provide our customers with the best possible prices on our products. In order to maintain these lower prices, we need to cover various operational expenses, including credit card processing fees - 5.5%. These fees are a standard industry practice and unfortunately, they do add to our overall costs.
Customers can choose Store Credit to avoid the fees.
If there's anything else we can assist you with or if you have further concerns, please do not hesitate to contact us. We value your feedback, and we're here to help in any way we can.
Thank you for giving us the opportunity to serve you.
Best regards,
Lina
Popular New Designer Clothing at a Fraction of the Going Price
This is my first purchase with Runaway catalog and I am extremely pleased with the quality and price for my designer merchandise. I seriously doubt that other sellers will be able to beat their prices for popular, in demand, quality designer clothing. My purchase is being sold for more than double what I paid, and some are previously owned.
12 février 2024
Réponse : Runway Catalog
Dear Mary,
Thank you for your kind words and support for our business.
Feedback like yours keeps us optimistic about what we do and the service we try our best to provide. We will be looking forward to serving you again in the future.
In the meantime, don't forget to subscribe to our newsletter and follow our Instagram @runwaycatalog for further information and sales update!
Have a great day!
Best regards,
Lina
I have to tell you and I am a totally…
I have to tell you and I am a totally honest sometimes too honest of a person. I will forever by everything for this company. A woman named Lina was amazing. Your customer service, responding so quickly and kindly and helping me is just the tip of the Iceberg. Lina gets a 100/10. Because of Lina I will use your company forever
7 février 2024
Réponse : Runway Catalog
Dear Rosy,
Thank you for your kind words and support for our business.
Feedback like yours keeps us optimistic about what we do and the service we try our best to provide. We will be looking forward to serving you again in the future.
In the meantime, don't forget to subscribe to our newsletter and follow our Instagram @runwaycatalog for further information and sales update!
Have a great day!
Best regards,
xxx Lina
Efficient and good chat function
25 janvier 2024
Réponse : Runway Catalog
Dear Michaela,
Thank you for your kind words and support for our business.
Feedback like yours keeps us optimistic about what we do and the service we try our best to provide.
We hope you are happy with your purchase and will be looking forward to serving you again in the future.
In the meantime, don't forget to subscribe to our newsletter and follow our Instagram @runwaycatalog for further information and sales update!
Have a great day!
Best regards,
Lina
Sexy but Classy
Your customer service is awesome, I actually spoke with someone. They were very helpful. I recieved my purchase in 3 days. This was my first purchase, the dress is as beautiful as the picture. I gave 4 stars only due to having to alter the zipper, a bit odd. But still LOVE the
dress and worth it!
They got back to me, nice. And the alteration was
minor. Four stars for great customer service. I will be buying again.
27 janvier 2024
Réponse : Runway Catalog
Dear Linda,
Thank you for your kind words and support for our business.
Feedback like yours keeps us optimistic about what we do and the service we try our best to provide.
We hope you are happy with your purchase and will be looking forward to serving you again in the future.
In the meantime, don't forget to subscribe to our newsletter and follow our Instagram @runwaycatalog for further information and sales update!
Have a great day!
Best regards,
Lina
Expensive return charge and impolite customer service
Be ready for paying expensive return shipping and very impolite customer service when you return merchandise.
I wouldn't recommend this shopping site, especially US residents.
Poor customer care manner!
26 avril 2022
Avis spontané
Réponse : Runway Catalog
Dear Karen,
Thank you for your review.
We are sorry to hear that you experienced some issues with the return of your order. In order to be able to provide competitive prices we took a corporate decision to not mask the shipping cost in the price of our items. Unfortunately, shipping charges have increased significantly in the past 2 years due to Covid, prices of oil, inflation, etc. Our shipping policy is explained on a few places on our website - starting with the product page that you used to purchased the shoes. In addition, we are available to answer any questions or provide additional measurements prior to the purchase.
Best rearms,
The Runway Catalog support team
I bought a Gucci dress for US$2350 but…
I bought a Gucci dress for US$2350 but then I saw it 1 week later on The Outnet at US$300 cheaper (including all taxes and duties). I told Customer Service about it but they said it's not their policy to be competitive. It's a shame they don't match price with a store credit as it would make them more trustworthy and inline with the well known brands of designer wear outlets. I'll stick to the well known brands next time I think. It was a big outlay for me and the first time I had made a purchase on the site so it left me feeling disappointed.
28 décembre 2020
Avis spontané
Réponse : Runway Catalog
Dear Kristina,
We regret that you feel this way but as previously discussed and stated on our web site - we do not price match. In addition, the dress is out of stock on the Outnet so there is nothing to compare with. You were offered a % discount on your next purchase that would've given additional savings. We welcome you to reach out to us anytime should you decide to take advantage of our offer.
Thank you and best regards,
The RunwayCatalog team
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