Rush University Medical Center Avis 

Just over three years of having cervical surgery done at this hospital, by a Dr O'Toole, my condition has not improved. The procedure caused many problems, due to incorrect placement of the hardware, including my head bent forward to the point that I am unable to walk without a cane. This was a botched surgery, performed by incompetent people who lack commitment to their profession. I would definitely think twice before I went to this hospital for serious medical matters.
Further, it's design to train medical students, and although they will literally promise you students will not do the surgery, I would absolutely not trust their words.
Please, stay away!

Rush University Medical Center took over the private practice where my family doctor works. My wife had some lab work in his office on September 16, 2026. My wife logged into the the LabCorp website and downloaded the results on September 18. The doctor still has not received the lab results. The doctor's office staff no longer takes phone calls. The Rush call center gets all calls and has 15 minute wait time. A pharmacy contacted the doctor's office for a prescription for me, but never received a response from the doctor's office. These problems never occurred when the doctor had a private practice.

Rush was an excellent hospital and the best doctors, unfortunately the system that now they have is a nightmare. Have an appointment, call for your medication refills, or your labs request takes a month or more, you have to contact a representative that ask all your information then they send a message to the doctor office and then you have to wait. More than 24 har for them to call you! But I was waiting weeks for a refill of my medication, a month for my labs request .. and the answers is they can’t do anything ! Rush’s is going worse and worse with the service they use to have .

This place has vicious and histrionic collection practices bordering on stalking.
For years I received physical therapy at Novacare, who provided effective, caring treatments.
Then Rush Hospital bought Novacare.
And the vicious collection practices started. Within days of a treatment.
Example: I received a collection notice for November 2024 within 15 days of the treatment. I tried to pay it online, and Rush Hospital has a firewall that blocks access.
Then I tried calling at 11:38 am on Monday, Dec 23 to pay by phone. Reached a recording to call back during working hours. Which allegedly go from 7:00 am to 5 pm. Hmmm. I get collection emails and mailings nearly every 2 days. For services rendered less than a month ago. So I had my bank send a check. Which will take 5-10 days. Rush is unethical and vicious.
Note to Rush: Do NOT send a response with a patronizing "I'm sorry that ..." or "I'm disappointed that ...". You are NOT sorry. You are NOT disappointed. Because only scar tissue lurks where a conscience might reside in an otherwise functioning human.

I go to this medical center regularly. Recently, I've started seeing procedures billed to my insurance that I didn't undergo. They didn't hit my copayment, so I didn't think anything about it. Then I get what's called a "balance bill" a few months later. They insist I underwent the procedures, one of which is a surgery. I think I'd notice that. They're demanding a pay out-of-pocket now and offering me a payment plan for something I don't need to pay for.